Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I am not surprise that Mulloy Property Management has decided not to accept any responsibilities to my complaint and/or concerns Their response on this letter has absolutely no merit whatsoever I asked the property manager to address questions and concerns and this simply was never done This is not a matter of customer satisfaction or the lack of it since it never even reached this level I had to finally call Mulloy Property to find out why they have not responded to my request, completed maintenance request, and simply providing me with a courtesy call To this day, there still maintenance items that have no been completedUnless Mulloy Property operates in a different set of standards from other property management companies, their letter response is a complete joke not worthy of respect We will never forget what type of company you are Regards, [redacted]
We have received your letter concerning a complaint (ID [redacted] ) submitted to you on 11/15/in reference to the manner in which property issues were handled First, we are a company that believes in proactive service with customer satisfaction as our number one goal and we regret our client, in this case, did not feel that had been achieved After reviewing the information submitted by the complainant we conducted a review of the management process in question and did not find any inappropriate action emanating from our officeWe, of course, realize this is not the view of the client who filed the complaint but, nevertheless, no inappropriate action on our part was found In managing property we are bound by various restrictions governing releasing private information, zoning laws, legal considerations, county and city ordinances and the Bylaws or Master Deeds that may conflict with the wishes of an individual In any case, we regret our client felt it necessary to file a complaint Sincerely, [redacted]
We are sorry to hear the owner is unhappy with the outcome of this situation However, as the management company for homeowner’s associations, we work at the direction of the Board of Directors and within the guidelines of their governing documents We are not the decision making body and have no authority to waive or reimburse late feesThe proper procedure would be for the owner to put his request in writing to us and it would be taken to the board for consideration and a written responseThank you, [redacted] ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I am not surprise that Mulloy Property Management has decided not to accept any responsibilities to my complaint and/or concerns Their response on this letter has absolutely no merit whatsoever I asked the property manager to address questions and concerns and this simply was never done This is not a matter of customer satisfaction or the lack of it since it never even reached this level I had to finally call Mulloy Property to find out why they have not responded to my request, completed maintenance request, and simply providing me with a courtesy call To this day, there still maintenance items that have no been completedUnless Mulloy Property operates in a different set of standards from other property management companies, their letter response is a complete joke not worthy of respect We will never forget what type of company you are Regards, [redacted]
We have received your letter concerning a complaint (ID [redacted] ) submitted to you on 11/15/in reference to the manner in which property issues were handled First, we are a company that believes in proactive service with customer satisfaction as our number one goal and we regret our client, in this case, did not feel that had been achieved After reviewing the information submitted by the complainant we conducted a review of the management process in question and did not find any inappropriate action emanating from our officeWe, of course, realize this is not the view of the client who filed the complaint but, nevertheless, no inappropriate action on our part was found In managing property we are bound by various restrictions governing releasing private information, zoning laws, legal considerations, county and city ordinances and the Bylaws or Master Deeds that may conflict with the wishes of an individual In any case, we regret our client felt it necessary to file a complaint Sincerely, [redacted]
We are sorry to hear the owner is unhappy with the outcome of this situation However, as the management company for homeowner’s associations, we work at the direction of the Board of Directors and within the guidelines of their governing documents We are not the decision making body and have no authority to waive or reimburse late feesThe proper procedure would be for the owner to put his request in writing to us and it would be taken to the board for consideration and a written responseThank you, [redacted] ***