speaktotech

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] Within days of Speck tech receiving this complaint they responded to me by phoneThey explained to me that I was scammed They asked me what would I like to do to except and close this case, I requested my yearly renewal fee refunded to me since I had 6months remaining They were very polite and understandingNone of this was there fault and the service I received from them in the past and up to date of this was above excellentI am sorry this has happened but I am glad they are respectful of their customersWithin days I received my refund by check just as they promisedIt was a relief knowing their are still honest people to do business with and they just proved thatGreat company.Thank You [redacted]

RMT Holdings LLC(DBA-SpeakToTech) has received the above referenced customer complaint and appreciates the opportunity to respondBeing a third party independent technical support company, it's our job to help the customers with the computer issues and at the same time, we do not lose our focus on the key responsibilities of an organisation towards the customersAs per the customer complaint reported by Revdex.com (Revdex.com) on August 1, 2016, our customer named [redacted] suggested that we have called her numerous times and try to take money from her account while threatening her and she would like someone to call her in regards to thatWe did contact her on 8/5/and 8/8/to assess the situation and explain to her that we do not call exiting customers to try and get into their customers on pretext of offering them refundsShe acknowledged that it was not SpeakToTech but some scammers using Speaktotech as a pretext to extort money from her, -Find Below is short summary of the contacts, some facts and issue resolutions:CUSTOMER SERVICE PURCHASE FACTS (Please see attached Invoice):• Speaktotech Services purchase date : 17/2/2016• Invoice amount: $149.99• Service type : Technical Support• Initial Contact: Customer has been a long time customer and called us on our 800% to purchase services.CUSTOMER COMPLAINT FACTS:• A No-name given company contacts her offering her refund of Speaktotech Services of said amount of $suggesting the program Speaktotech installed is not workingIn that pretext, the no-name cornpany people tried to access her bank accounts : We at Speaktotech do not make any such calls ever to our customers and do not install any propriety programsAll our calls are monitored and recorded and we do not have any policies or procedures to call customers and ask access to any financial informationWe also do not allow our support agents to collect any financial information from customer even at the time of purchaseAll customers are required to pay via a secured gateway manged by Banks thus preventing any disclosure of financial information to any of our agentsAs notified to the customer on our call on 8/4/and acknowledged by her, we did not make any such calls and we believe it was some scammers trying to cheat her on pretext of representing SpeaktosechThe actual invoice amount which customer paid to SpeakTotech is $and was acknowledged by the customer on the call on 8/4/16CUSTOMER RESOLUTION FACTS:• Based on above specified facts and our detailed discussion with the customer, we advise the customer that she has been victim of scammer, who tried to extort money from her on pretext of being SpeakToTech and recommended her to continue working with authorities resolve the issue.• We advised her not to entertain any request from any company asking to access her bank accounts or computerIt will most like a scam.• Purchase amount: $Customer advised us that even though she acknowledged that none of this was Speacktosech's fault, she still would like to request for Refund for her service purchase.Even though we had already provided exemplary services to her, we appreciate and value that she has been our customer for a long time therefore we issued a refund of full amount $via check (as requested by her) on 8/8/to be delivered to her on 8/11/Please see refund confirmation below.RMT Holdings LLC(DBA-SpeakToTech) is a leading independent third party technical support company and provide support over the computers and peripherals throughout the globeWe provide services over any kind of software related issues being email, internet, software installation or uninstallation, viruses, spyware, freezing or not responding, file association, no boot, Staerrors, etc but Do Not sell any Software or Hardware-RMT Holdings LLCsincerely regrets any inconvenience faced and ensure going beyond the boundaries to help in resolving customer issues.in case of any further assistance, please contact the below signed person.Yours Sincerely,Dennis W [redacted] Customer Service Manager

Date: Thu, Aug 6, at 1:PMSubject: Fwd: Talk to tech complaintTo: [redacted] < [redacted] @myRevdex.com.org>---------- Forwarded message ----------From: [redacted] < [redacted] @***.com>Date: Thu, Aug 6, at 1:PMSubject: Talk to tech complaintTo: [email protected] per my complaint to Talk to Tech, I did receive a full refundHowever, I want to make very clear that their written statement is grossly inaccurateI asked twice if they were indeed [redacted] or if I had contact the wrong numberAnd at least times I asked why do I have to pay for something that is covered under warrantyThey even asked how long we had our computerAnd, it is obvious they do not recall the conversation as they referred to me as HE in the correspondenceI just want to make clear that this was not a frivolous or unfounded complaintAgain, I am satisfied with the full refund but unhappy they called me a liar[redacted]

September 16, 2015Dear [redacted] ,RadMinTec Inc(DBA-SpeakToTech) has received the above referenced customer complaint and appreciates the opportunity to respondBeing a third party independent technical support company, it's our job to help the customers with the computer issues and at the same time, we do not lose our focus on the key responsibilities of an organisation towards the Customers.As per the customer complaint reported by Revdex.com (Revdex.com) on Sep 11, 2015, our customer named [redacted] pointed out that we misbranded ourselves as [redacted] and she had to get the work redone by paying to **.As per the desired settlement, the complete amount of USD $has been refunded to the customer on September 15, 2015.Below is short summary of the contact: [redacted] called in with Security and Printer issue on the computerRepresentative went through the basic diagnostic like checking security software expiration date and the bugs due to which security stopped working and also checked printer for hardware issueRepresentative educated customer clearly that we only support software issues and offered a price of USD $for one year of support services on the computer and the printer for which customer agreedCustomer was never forced to pay and the payment was submitted with customer's authorization after explaining the policies, company existence and individualityThe charge was submitted on the customer's computer by opening Webpay (Payment portal) wherein the details were entered by the customer's herself and "Speak To Tech" is prefixed in bold and big letters, leaving no opportunity of mis-presentation.The customer's issue related to printer was resolved along with the security issuesThe technician restarted computer and printer and confirmed that everything was working fine which was also acknowledged by the customer by sharing the feedback through email (Sent Via:- [redacted] .com (attached below) hence again left with no opportunity of misbranding and non-resolutionThe call was transferred to the Quality assurance team who again confirmed the resolution.Customer called back after two days for help with email issueTechnician created new email account profile and moved the old email account profile data to the new one.Customer service team called back the customer on the next day (Sep08, 2015) to confirm permanent resolution and to take the feedback wherein the customer positively shared the feedback.Customer called back on the next day and requested for the refund stating that she dialled a number of [redacted] Support and they have redone the workWhen confirmed with the customer about the issue, she stated that the issues were resolved and she just contacted them to check the computerThe customer was informed that the company [redacted] ( [redacted] ) claiming to be [redacted] is actually not [redacted] and was advised to check the Merchant name on the card statementCustomer agreed to get the transaction checked and stated that she will callback in case of any issue or further queryCustomer never called us back for any further help or for refund.Upon receipt of the customer's email in regards to the dissatisfaction and this complaint, we tried to contact the customer but she is not answering the calls hence the full refund has been issued as per the desired settlement and the confirmation of the same has also been sent through email.We have now refunded the full amount (USD $249.99) to the customer, as per the desired settlement but it feels that we have been ripped off due to the statements and blames on us even when we are doing ethical businessThe complete amount of USD $has been refunded to the customer on September 15, 2015.RadMinTec Inc(DBA-SpeakToTech) is a leading independent third party technical support company and provide support over the computers and peripherals throughout the globeWe provide services over any kind of software related issues being email, internet, software installation or uninstallation, viruses, spyware, freezing or not responding, file association, no boot, staerrors, etc but Do Not sell any Software or Hardware.RadMinTec Incsincerely regrets any inconvenience faced and ensure going beyond the boundaries to help in resolving customer issues.In case of any further assistance, please contact the below signed person.Yours Sincerely,Dennis W.Customer Service Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

July 21, 2015Dear *** ***,RadMinsec Inc(DBA-SpeakToTech) has received the above referenced customer complaint and appreciates the opportunity to respondBeing a third party independent technical support company, it’s our job to help the customers with the computer issues and at the same time, we do not lose our focus on the key responsibilities of an organisation towards the customers.As per the customer complaint reported by Revdex.com (Revdex.com) on July 21, 2015, our customer named *** *** pointed out the quality of service provided on the computer on May 29, and issue reoccurrence on June 01, which is incorrect as the customer not only shared positive feedback on the same day (May 29, 2015) rather also confirmed final closure on June 05, which is after the issue reoccurrence date as claimed (evidences attached below).Below is short summary of the contact:*** *** called in with the printer installation help and was looking for HPRepresentative informed that we are not HP and offered servicesRepresentative went through the basic diagnostic like checking if the copier is working, to make sure that the issue is not related to hardwareRepresentative took the remote access and educated customer about the company and the chargesCustomer agreed on a discounted price of USD $against one year software support services and the payment was submitted on the customer’s own computer.The customer's issue was resolved and confirmed which was also acknowledged by the customer through sending a feedback emailThe customer was then transferred to Quality assurance team to check the resolution and satisfaction level which was positively answered by the customer.A customer service representative called back the customer on June 01, and customer positively confirmed resolutionAn email was sent to the customer on June 05, to take feedback again, on which customer do replied and provided out of and till that time, everything was reported smooth with no issue reoccurrence.We have also refunded the full amount to the customer, as per the desired settlement but it feels that we have been ripped off due to the statements and blames on us even when doing ethical businessHow come the customer replied positively on June 05, and rated out of to our services if claims that the issue reoccurred on June 01, and got it fixed through other source?RadMinsec Inc(DBA-SpeakToTech) is a leading independent third party technical support company and provide support over the computers and peripherals throughout the globeWe provide services over any kind of software related issues being email, internet, software installation or uninstallation, viruses, spyware, freezing or not responding, file association, no boot, staerrors, etc but Do Not sell any Software or Hardware.RadMinsec Incsincerely regrets any inconvenience faced and ensure going beyond the boundaries to help in resolving customer issues.In case of any further assistance, please contact the below signed person.Yours Sincerely,Dennis WCustomer Service Manager

August 05, 2015Dear *** ***,
Radivlin.Tec Inc(DBA-SpeakToTech) has received the above referenced customer complaint and appreciates the opportunity to respondBeing a third party independent technical support company, it's our job to help the customers with the computer
issues and at the same time, we do not lose our focus on the key responsibilities of an organisation towards the customers.As per the customer complaint reported by Revdex.com (Revdex.com) on July 21, 2015, our customer named *** *** pointed out that we misbranded ourselves as ** and left him with wireless connectivity issue which is incorrect.Below is short summary of the contact:*** *** called in with the No internet help using wired connectionCustomer didn't mention anything about warrantyRepresentative went through the basic diagnostic like checking IP address, network card, etc to make sure that the issue is not related to hardwareRepresentative educated customer about the company and the charges clearlyCustomer never asked if we are HP rather stated that he cannot afford $hence a discounted price of $was offered, for which customer agreedCustomer was never forced to pay and the payment was submitted with customer's authorization after explaining the policies, company existence and individualityThe customer's issue was resolved and confirmedIn order to make sure that the computer works smoothly, the technician started servicing of the computer remotelyTechnician lost the remote access while working and when tried to dial the customer back, found that the phone number shared by the customer was invalid (VOIP) hence the confirmation left pendingCustomer called back after a couple of hours and asked for the refund stating that he was informed us being “Support for ** products" which is correctDuring the conversation, customer accepted that it's his mistake of assuming us as HP even when the things were made clear and even during this conversation, customer never asked for any help over the wirelessRepresentative offered refund of $as an compensation against dissatisfaction and customer accepted the sameThe refund of $was processed on July 27, A customer service representative tried to call back the customer on July 27, to inform that the refund has been processed but was unable to get connected as the phone number shared by the customer was invalid (VOIP).We have now refunded the remaining amount ($50) too to the customer, as per the desired settlement but it feels that we have been ripped off due to the statements and blames on us even when we are doing ethical businessThe complete amount of USD $has been refunded to the customer in two parts of $each (Refunded on July and August 05, respectively),
RadMinsec Inc(DBA-SpeakToTech) is a leading independent third party technical support company and provide support over the computers and peripherals throughout the globeWe provide services over any kind of software Revdex.com Complaint ID: *** (***) related issues being email, internet, software installation or uninstallation, viruses, spyware, freezing or notresponding, file association, no boot, staerrors, etc but Do Not sell any Software or HardwareRadsvlin.Tec Incsincerely regrets any inconvenience faced and ensure going beyond the boundaries to help in resolving customer issuesIn case of any further assistance, please contact the below signed personYours Sincerely,
Dennis WCustomer Service Manager

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution
is satisfactory to me.
Regards,
*** ***

Speaktotech worked on my computer on 5-28-they did this remotely from their company through my new computerI am sending pictures of my bank statement and the sales slip from *** which will confirm when the computer was boughtI hope this will help let me know if you need more info thank
you *** ***

August 05, 2015Dear [redacted],Radivlin.Tec Inc. (DBA-SpeakToTech) has received the above referenced customer complaint and appreciates the opportunity to respond. Being a third party independent technical support company, it's our job to help the customers with the computer issues and at the...

same time, we do not lose our focus on the key responsibilities of an organisation towards the customers.As per the customer complaint reported by Revdex.com (Revdex.com) on July 21, 2015, our customer named [redacted] pointed out that we misbranded ourselves as ** and left him with wireless connectivity issue which is incorrect.Below is short summary of the contact:[redacted] called in with the No internet help using wired connection. Customer didn't mention anything about warranty. Representative went through the basic diagnostic like checking IP address, network card, etc to make sure that the issue is not related to hardware. Representative educated customer about the company and the charges clearly. Customer never asked if we are HP rather stated that he cannot afford $149.99 hence a discounted price of $100 was offered, for which customer agreed. Customer was never forced to pay and the payment was submitted with customer's authorization after explaining the policies, company existence and individuality.The customer's issue was resolved and confirmed. In order to make sure that the computer works smoothly, the technician started servicing of the computer remotely. Technician lost the remote access while working and when tried to dial the customer back, found that the phone number shared by the customer was invalid (VOIP) hence the confirmation left pending. Customer called back after a couple of hours and asked for the refund stating that he was informed us being “Support for ** products" which is correct. During the conversation, customer accepted that it's his mistake of assuming us as HP even when the things were made clear and even during this conversation, customer never asked for any help over the wireless. Representative offered refund of $50 as an compensation against dissatisfaction and customer accepted the same. The refund of $50 was processed on July 27, 2015.A customer service representative tried to call back the customer on July 27, 2015 to inform that the refund has been processed but was unable to get connected as the phone number shared by the customer was invalid (VOIP).We have now refunded the remaining amount ($50) too to the customer, as per the desired settlement but it feels that we have been ripped off due to the false statements and blames on us even when we are doing ethical business. The complete amount of USD $100 has been refunded to the customer in two parts of $50 each (Refunded on July 27 and August 05, respectively),RadMinsec Inc. (DBA-SpeakToTech) is a leading independent third party technical support company and provide support over the computers and peripherals throughout the globe. We provide services over any kind of software Revdex.com Complaint ID: [redacted]) related issues being email, internet, software installation or uninstallation, viruses, spyware, freezing or notresponding, file association, no boot, start-up errors, etc but Do Not sell any Software or Hardware.Radsvlin.Tec Inc. sincerely regrets any inconvenience faced and ensure going beyond the boundaries to help in resolving customer issues.In case of any further assistance, please contact the below signed person.Yours Sincerely,Dennis W.Customer Service Manager

RMT Holdings LLC. (DBA-SpeakToTech) has received the above referenced customer complaint and appreciates the opportunity to respond. Being a third party independent technical support company, it's our job to help the customers with the computer issues and at the same time, we do not lose our focus...

on the key responsibilities of an organisation towards the customers. As per the customer complaint reported by Revdex.com (Revdex.com) on August 1, 2016, our customer named [redacted] suggested that we have called her numerous times and try to take money from her account while threatening her and she would like someone to call her in regards to that. We did contact her on 8/5/16 and 8/8/16 to assess the situation and explain to her that we do not call exiting customers to try and get into their customers on pretext of offering them refunds. She acknowledged that it was not SpeakToTech but some scammers using Speaktotech as a pretext to extort money from her, -Find Below is short summary of the contacts, some facts and issue resolutions:CUSTOMER SERVICE PURCHASE FACTS (Please see attached Invoice):• Speaktotech Services purchase date : 17/2/2016• Invoice amount: $149.99• Service type : Technical Support• Initial Contact: Customer has been a long time customer and called us on our 800% to purchase services.CUSTOMER COMPLAINT FACTS:• A No-name given company contacts her offering her refund of Speaktotech Services of said amount of $249.99 suggesting the program Speaktotech installed is not working. In that pretext, the no-name cornpany people tried to access her bank accounts : We at Speaktotech do not make any such calls ever to our customers and do not install any propriety programs. All our calls are monitored and recorded and we do not have any policies or procedures to call customers and ask access to any financial information. We also do not allow our support agents to collect any financial information from customer even at the time of purchase. All customers are required to pay via a secured gateway manged by Banks thus preventing any disclosure of financial information to any of our agents. As notified to the customer on our call on 8/4/16 and acknowledged by her, we did not make any such calls and we believe it was some scammers trying to cheat her on pretext of representing Speaktosech. The actual invoice amount which customer paid to SpeakTotech is $149.99 and was acknowledged by the customer on the call on 8/4/16CUSTOMER RESOLUTION FACTS:• Based on above specified facts and our detailed discussion with the customer, we advise the customer that she has been victim of scammer, who tried to extort money from her on pretext of being SpeakToTech and recommended her to continue working with authorities resolve the issue.• We advised her not to entertain any request from any company asking to access her bank accounts or computer. It will most like a scam.• Purchase amount: $149.99. Customer advised us that even though she acknowledged that none of this was Speacktosech's fault, she still would like to request for Refund for her service purchase.Even though we had already provided exemplary services to her, we appreciate and value that she has been our customer for a long time therefore we issued a refund of full amount $149.99 via check (as requested by her) on 8/8/2016 to be delivered to her on 8/11/2016. Please see refund confirmation below.RMT Holdings LLC. (DBA-SpeakToTech) is a leading independent third party technical support company and provide support over the computers and peripherals throughout the globe. We provide services over any kind of software related issues being email, internet, software installation or uninstallation, viruses, spyware, freezing or not responding, file association, no boot, Start-up errors, etc but Do Not sell any Software or Hardware. -RMT Holdings LLC. sincerely regrets any inconvenience faced and ensure going beyond the boundaries to help in resolving customer issues.in case of any further assistance, please contact the below signed person.Yours Sincerely,Dennis W[redacted]Customer Service Manager

Date: Thu, Aug 6, 2015 at 1:19 PMSubject: Fwd: Talk to tech complaintTo: [redacted] <[redacted]@myRevdex.com.org>---------- Forwarded message ----------From: [redacted] <[redacted]@[redacted].com>Date: Thu, Aug 6, 2015 at 1:17 PMSubject: Talk to tech complaintTo: [email protected] per my complaint to Talk to Tech, I did receive a full refund. However, I want to make very clear that their written statement is grossly inaccurate. I asked twice if they were indeed ** or if I had contact the wrong number. And at least 4 times I asked why do I have to pay for something that is covered under warranty. They even asked how long we had our computer. And, it is obvious they do not recall the conversation as they referred to me as HE in the correspondence. I just want to make clear that this was not a frivolous or unfounded complaint. Again, I am satisfied with the full refund but unhappy they called me a liar.[redacted]

June 09, 2015Dear [redacted],
SpeakToTech has received the above referenced customer complaint and appreciates the opportunity to respond. Being a third party Independent technical support company, it's our job to help the customers with the computer issues and at the same time, we do not lose our focus on the key responsibilities of an organisation towards the customers.
The only source of contacting SpeakToTech is by searching technical support number over different search engines or by getting the contact number through our own website. WE DO NOT FOLLOW ANY OTHER MARKETING STRATEGY.
As per the customer complaint reported by Revdex.com (Revdex.com) on June 04, 2014, it clearly indicates that our customer named [redacted] has been scammed on the name of [redacted] (by clicking on [redacted] pop up on her computer) and this resulted into Revdex.com complaint and Refund of the transaction even when the services were successfully provided by us thrice (04/07/2015, 04/08/2015 & 04/16/2015).
As per the desired settlement, we have issued the complete refund of $250.00 by giving exception to our refund policy of 7 days because of dissatisfaction,
If we look at the current situation that the customer is going through, she has become a Victim of Fraud on the name of [redacted] and that is the reason she is unable to get any legitimate proof of the charge ($199.99% paid to [redacted] (as per customer claim) and trying to reach their toll free number ([redacted]) from the last three weeks.
SpeakToTech is a leading independent third party technical support company and provide support over the Computers and peripherals throughout the globe. We provide services over any kind of software related issues being email, internet, software installation or uninstallation, viruses, spyware, freezing or not responding, file association, no boot, start-up errors, etc. Our support boundaries limit's our services to hardware, servers and illegal activities,SpeakToTech sincerely regrets any inconvenience faced and ensure going beyond the boundaries to help in resolving customer issues. We have issued the refund of $250.00 as per the desired settlement.
In case of any further assistance, please contact the below signed person.
Yours Sincerely,Shalini T.
SpeakToTech Customer Service

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that...

this resolution is satisfactory to me. 
Regards,
[redacted]

September 16, 2015Dear [redacted],
RadMinTec Inc. (DBA-SpeakToTech) has received the above referenced customer complaint and appreciates the opportunity to respond. Being a third party independent technical support company, it's our job to help the customers with the computer...

issues and at the same time, we do not lose our focus on the key responsibilities of an organisation towards the Customers.As per the customer complaint reported by Revdex.com (Revdex.com) on Sep 11, 2015, our customer named [redacted] pointed out that we misbranded ourselves as ** and she had to get the work redone by paying to **.As per the desired settlement, the complete amount of USD $249.99 has been refunded to the customer on September 15, 2015.
Below is short summary of the contact:
[redacted] called in with Security and Printer issue on the computer. Representative went through the basic diagnostic like checking security software expiration date and the bugs due to which security stopped working and also checked printer for hardware issue. Representative educated customer clearly that we only support software issues and offered a price of USD $249.99 for one year of support services on the computer and the printer for which customer agreed. Customer was never forced to pay and the payment was submitted with customer's authorization after explaining the policies, company existence and individuality. The charge was submitted on the customer's computer by opening Webpay (Payment portal) wherein the details were entered by the customer's herself and "Speak To Tech" is prefixed in bold and big letters, leaving no opportunity of mis-presentation.
The customer's issue related to printer was resolved along with the security issues. The technician restarted computer and printer and confirmed that everything was working fine which was also acknowledged by the customer by sharing the feedback through email (Sent Via:- [redacted].com (attached below) hence again left with no opportunity of misbranding and non-resolution. The call was transferred to the Quality assurance team who again confirmed the resolution.
Customer called back after two days for help with email issue. Technician created new email account profile and moved the old email account profile data to the new one.
Customer service team called back the customer on the next day (Sep. 08, 2015) to confirm permanent resolution and to take the feedback wherein the customer positively shared the feedback.
Customer called back on the next day and requested for the refund stating that she dialled a number of ** Support and they have redone the work. When confirmed with the customer about the issue, she stated that the issues were resolved and she just contacted them to check the computer. The customer was informed that the company [redacted]) claiming to be ** is actually not ** and was advised to check the Merchant name on the card statement. Customer agreed to get the transaction checked and stated that she will callback in case of any issue or further query. Customer never called us back for any further help or for refund.
Upon receipt of the customer's email in regards to the dissatisfaction and this complaint, we tried to contact the customer but she is not answering the calls hence the full refund has been issued as per the desired settlement and the confirmation of the same has also been sent through email.
We have now refunded the full amount (USD $249.99) to the customer, as per the desired settlement but it feels that we have been ripped off due to the false statements and blames on us even when we are doing ethical business. The complete amount of USD $249.99 has been refunded to the customer on September 15, 2015.
RadMinTec Inc. (DBA-SpeakToTech) is a leading independent third party technical support company and provide support over the computers and peripherals throughout the globe. We provide services over any kind of software related issues being email, internet, software installation or uninstallation, viruses, spyware, freezing or not responding, file association, no boot, start-up errors, etc but Do Not sell any Software or Hardware.
RadMinTec Inc. sincerely regrets any inconvenience faced and ensure going beyond the boundaries to help in resolving customer issues.
In case of any further assistance, please contact the below signed person.
Yours Sincerely,
Dennis W.
Customer Service Manager

July 21, 2015Dear [redacted],RadMinsec Inc. (DBA-SpeakToTech) has received the above referenced customer complaint and appreciates the opportunity to respond. Being a third party independent technical support company, it’s our job to help the customers with the computer issues and at the same time, we do not lose our focus on the key responsibilities of an organisation towards the customers.As per the customer complaint reported by Revdex.com (Revdex.com) on July 21, 2015, our customer named [redacted] pointed out the quality of service provided on the computer on May 29, 2015 and issue reoccurrence on June 01, 2015 which is incorrect as the customer not only shared positive feedback on the same day (May 29, 2015) rather also confirmed final closure on June 05, 2015 which is after the issue reoccurrence date as claimed (evidences attached below).Below is short summary of the contact:
[redacted] called in with the printer installation help and was looking for HP. Representative informed that we are not HP and offered services. Representative went through the basic diagnostic like checking if the copier is working, to make sure that the issue is not related to hardware. Representative took the remote access and educated customer about the company and the charges. Customer agreed on a discounted price of USD $200.00 against one year software support services and the payment was submitted on the customer’s own computer.
The customer's issue was resolved and confirmed which was also acknowledged by the customer through sending a feedback email. The customer was then transferred to Quality assurance team to check the resolution and satisfaction level which was positively answered by the customer.
A customer service representative called back the customer on June 01, 2015 and customer positively confirmed resolution. An email was sent to the customer on June 05, 2015 to take feedback again, on which customer do replied and provided 5 out of 5 and till that time, everything was reported smooth with no issue reoccurrence.
We have also refunded the full amount to the customer, as per the desired settlement but it feels that we have been ripped off due to the false statements and blames on us even when doing ethical business. How come the customer replied positively on June 05, 2015 and rated 5 out of 5 to our services if claims that the issue reoccurred on June 01, 2015 and got it fixed through other source?
RadMinsec Inc. (DBA-SpeakToTech) is a leading independent third party technical support company and provide support over the computers and peripherals throughout the globe. We provide services over any kind of software related issues being email, internet, software installation or uninstallation, viruses, spyware, freezing or not responding, file association, no boot, start-up errors, etc but Do Not sell any Software or Hardware.
RadMinsec Inc. sincerely regrets any inconvenience faced and ensure going beyond the boundaries to help in resolving customer issues.
In case of any further assistance, please contact the below signed person.
Yours Sincerely,
Dennis W
Customer Service Manager

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted] Within days of Speck tech receiving this complaint they responded to me by phone. They explained to me that I was scammed They asked me what would I like to do to except and close this case, I requested my yearly renewal fee refunded to me since I had 6months remaining.  They were very polite and understanding. None of this was there fault and the service I received from them in the past and up to date of this was above excellent. I am sorry this has happened but I am glad they are respectful of their customers. Within days I received my 149.00 refund by check just as they promised. It was a relief knowing their are still honest people to do business with and they just proved that. Great company.Thank You[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

June 09, 2015Dear [redacted],SpeakToTech has received the above referenced customer complaint and appreciates the opportunity to respond. Being a third party Independent technical support company, it's our job to help the customers with the computer issues and at the same time, we do not lose our focus on the key responsibilities of an organisation towards the customers.The only source of contacting SpeakToTech is by searching technical support number over different search engines or by getting the contact number through our own website. WE DO NOT FOLLOW ANY OTHER MARKETING STRATEGY.As per the customer complaint reported by Revdex.com (Revdex.com) on June 04, 2014, it clearly indicates that our customer named [redacted] has been scammed on the name of [redacted] (by clicking on [redacted] pop up on her computer) and this resulted into Revdex.com complaint and Refund of the transaction even when the services were successfully provided by us thrice (04/07/2015, 04/08/2015 & 04/16/2015).As per the desired settlement, we have issued the complete refund of $250.00 by giving exception to our refund policy of 7 days because of dissatisfaction,If we look at the current situation that the customer is going through, she has become a Victim of Fraud on the name of [redacted] and that is the reason she is unable to get any legitimate proof of the charge ($199.99% paid to [redacted] (as per customer claim) and trying to reach their toll free number ([redacted]) from the last three weeks.SpeakToTech is a leading independent third party technical support company and provide support over the Computers and peripherals throughout the globe. We provide services over any kind of software related issues being email, internet, software installation or uninstallation, viruses, spyware, freezing or not responding, file association, no boot, start-up errors, etc. Our support boundaries limit's our services to hardware, servers and illegal activities,SpeakToTech sincerely regrets any inconvenience faced and ensure going beyond the boundaries to help in resolving customer issues. We have issued the refund of $250.00 as per the desired settlement.In case of any further assistance, please contact the below signed person.Yours Sincerely,Shalini T.SpeakToTech Customer Service

September 16, 2015Dear [redacted],RadMinTec Inc. (DBA-SpeakToTech) has received the above referenced customer complaint and appreciates the opportunity to respond. Being a third party independent technical support company, it's our job to help the customers with the computer issues and at the...

same time, we do not lose our focus on the key responsibilities of an organisation towards the Customers.As per the customer complaint reported by Revdex.com (Revdex.com) on Sep 11, 2015, our customer named [redacted] pointed out that we misbranded ourselves as ** and she had to get the work redone by paying to **.As per the desired settlement, the complete amount of USD $249.99 has been refunded to the customer on September 15, 2015.Below is short summary of the contact:[redacted] called in with Security and Printer issue on the computer. Representative went through the basic diagnostic like checking security software expiration date and the bugs due to which security stopped working and also checked printer for hardware issue. Representative educated customer clearly that we only support software issues and offered a price of USD $249.99 for one year of support services on the computer and the printer for which customer agreed. Customer was never forced to pay and the payment was submitted with customer's authorization after explaining the policies, company existence and individuality. The charge was submitted on the customer's computer by opening Webpay (Payment portal) wherein the details were entered by the customer's herself and "Speak To Tech" is prefixed in bold and big letters, leaving no opportunity of mis-presentation.The customer's issue related to printer was resolved along with the security issues. The technician restarted computer and printer and confirmed that everything was working fine which was also acknowledged by the customer by sharing the feedback through email (Sent Via:- [redacted].com (attached below) hence again left with no opportunity of misbranding and non-resolution. The call was transferred to the Quality assurance team who again confirmed the resolution.Customer called back after two days for help with email issue. Technician created new email account profile and moved the old email account profile data to the new one.Customer service team called back the customer on the next day (Sep. 08, 2015) to confirm permanent resolution and to take the feedback wherein the customer positively shared the feedback.Customer called back on the next day and requested for the refund stating that she dialled a number of ** Support and they have redone the work. When confirmed with the customer about the issue, she stated that the issues were resolved and she just contacted them to check the computer. The customer was informed that the company [redacted]) claiming to be ** is actually not ** and was advised to check the Merchant name on the card statement. Customer agreed to get the transaction checked and stated that she will callback in case of any issue or further query. Customer never called us back for any further help or for refund.Upon receipt of the customer's email in regards to the dissatisfaction and this complaint, we tried to contact the customer but she is not answering the calls hence the full refund has been issued as per the desired settlement and the confirmation of the same has also been sent through email.We have now refunded the full amount (USD $249.99) to the customer, as per the desired settlement but it feels that we have been ripped off due to the false statements and blames on us even when we are doing ethical business. The complete amount of USD $249.99 has been refunded to the customer on September 15, 2015.RadMinTec Inc. (DBA-SpeakToTech) is a leading independent third party technical support company and provide support over the computers and peripherals throughout the globe. We provide services over any kind of software related issues being email, internet, software installation or uninstallation, viruses, spyware, freezing or not responding, file association, no boot, start-up errors, etc but Do Not sell any Software or Hardware.RadMinTec Inc. sincerely regrets any inconvenience faced and ensure going beyond the boundaries to help in resolving customer issues.In case of any further assistance, please contact the below signed person.Yours Sincerely,Dennis W.Customer Service Manager