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Special Needs X-Press, Inc.

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Special Needs X-Press, Inc. Reviews (2)

Review: I got in touch with this company to send magazines to my son which is an inmate at [redacted] to receive a couple magazines. To this day he never received them. I had contacted the facility mailroom and they said they never received magazines. They were order in the * Dec and supposedly mailed out on the [redacted] of Dec and he was to receive them on the [redacted] of Dec. Still no magazines. The same person always answer the phone no matter when you call, which I called several times to get this matter settled. The amount I paid was $22 for the magazines. Still waiting for some answers or a refund I have my receipts.Desired Settlement: Contact the business for refund of magazines since he never received them.

When ordering magazines or books for an inmate at a correctional facility, please keep in mind you are accepting the fact the Prison mailroom decides if or when a package is given. We ship all packages with Priority Mail via the U.S. P.S. with delivery confirmation sent to all who provide a valid email address to us. When the tracking information says delivered, we (S.N.X.) have no control over when and how the items are given to the inmate. We spell all of this out on our website shopSNX.com. We have explained this to our customer, if the facility has lost the package after delivery- the inmate must file a petition for a refund from the prison. Your package was delivered, tracking numbers were given and instructions to contact the prison directly on this matter was advised.
Shipping packages to any Prison involves security screening by the mailroom.
We have made every attempt to give accurate information regarding all orders shipped.
Thank you,
SNX
914-623-7007

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Description: MAGAZINES-DISTRIBUTORS, MAGAZINES-SUBSCRIPTION AGENTS, INDEXING SERVICE-BOOK, PERIODICAL, ETC.

Address: 3128 Villa Avenue, Bronx, New York, United States, 10468

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