To Whom It May Concern: # My name is [redacted] and I own and operate Special Parking Services since 1989. The incident that occurred at 3-Thirty-3 restaurant in Newport Beach California, on February 25, 2014, was unfortunate. The vehicle was over 15 years old and was not in very good condition. Mr. [redacted] parked his car with the valet service and did not mention anything about his key or the vehicles ignition. Both valets that were working that night are tenured valets that have been in the business for several years. The valet that parked his car directly in front of the restaurant. He parked the vehicle, pulled the key out of the ignition and locked up the vehicle. When Mr. [redacted] came out of the restaurant to leave the second valet that was working retrieved his keys. He saw that there was not a key on his ring for his vehicle. At that time he asked Mr. [redacted] if he had the key. Mr. [redacted] went directly to his vehicle looked into the ignition, pulled the remaining part of the key out of his ignition and told the valet that the key broke off in the ignition. He then went and talked to the manager of the restaurant and she gave him my card. The question we had at that moment is why did Mr. [redacted] go directly to his vehicle, look in the ignition and retrieve the broken key? It was odd to say the least. The valet asked to see his key and look at the ignition of the vehicle. He found that both the key and the ignition had been glued together and that there was damage to the key and the ignition before Mr. [redacted] came into the valet parking kiosk. I told Mr. [redacted] our findings and that we were not going to replace his key because he had a per existing condition before we parked his vehicle. He was not very happy and that is why you received this complaint. Over my 23 years of being in business the customer always comes first. I have never had a complaint with your establishment because I always listen to the customer and make sure that there needs are met. In this case it was a preexisting condition so we could not cover any of the damage that Mr. [redacted] thought took place. Please call me or email me with any questions. Thank you [redacted] Special Parking Services, Inc. [redacted] @verizon.net (714) 536-7188 Office (714) 335-6251 Cell
To Whom It May Concern: # My name is [redacted] and I own and operate Special Parking Services since 1989. The incident that occurred at 3-Thirty-3 restaurant in Newport Beach California, on February 25, 2014, was unfortunate. The vehicle was over 15 years old and was not in very good condition. Mr. [redacted] parked his car with the valet service and did not mention anything about his key or the vehicles ignition. Both valets that were working that night are tenured valets that have been in the business for several years. The valet that parked his car directly in front of the restaurant. He parked the vehicle, pulled the key out of the ignition and locked up the vehicle. When Mr. [redacted] came out of the restaurant to leave the second valet that was working retrieved his keys. He saw that there was not a key on his ring for his vehicle. At that time he asked Mr. [redacted] if he had the key. Mr. [redacted] went directly to his vehicle looked into the ignition, pulled the remaining part of the key out of his ignition and told the valet that the key broke off in the ignition. He then went and talked to the manager of the restaurant and she gave him my card. The question we had at that moment is why did Mr. [redacted] go directly to his vehicle, look in the ignition and retrieve the broken key? It was odd to say the least. The valet asked to see his key and look at the ignition of the vehicle. He found that both the key and the ignition had been glued together and that there was damage to the key and the ignition before Mr. [redacted] came into the valet parking kiosk. I told Mr. [redacted] our findings and that we were not going to replace his key because he had a per existing condition before we parked his vehicle. He was not very happy and that is why you received this complaint. Over my 23 years of being in business the customer always comes first. I have never had a complaint with your establishment because I always listen to the customer and make sure that there needs are met. In this case it was a preexisting condition so we could not cover any of the damage that Mr. [redacted] thought took place. Please call me or email me with any questions. Thank you [redacted] Special Parking Services, Inc. [redacted] @verizon.net (714) 536-7188 Office (714) 335-6251 Cell