Special Projects

The tub that Ms*** chose from *** was a jetted garden tub and very expensive and her insurance company would not pay for it We searched and found a garden tub that was similar to her existing tub in her home. Ms*** said she wanted a deeper tub; her existing tub was approximately 17" deep by 40" wideThe tub we found and discussed with her is 21" deep and 42" wide Ms***agreed that this tub was exactly what she was looking for Mr*** never said No to the tub from ***Ms*** insurance would not pay for the jetted garden she selected from ***; and if she liked the tub we found, discussed and showed her the tub specifications from the manufacture; this tub was available and would have to be order out of California Again, Ms*** was well aware that this was 4" deeper and 2" wider than existing tub and it may hinder the opening of her bathroom door by an inch or two before the tub was orderedShewillingly agreed to this tub and it was we ordered it

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I had chosen a tub from *** and mr ***,said no that he had to order a garden tub from California, I did not order any tub Mr *** measured and ordered the tubHe has never produced the receipt for the tub or where he bought it fromHe put the tub in and after the fact told me it was too big and he said it was okI said the tub was beautiful before he realized the door would not fit anymoreI want a tub that fits my bathroom!
Regards,*** ***

Complaint Involves Collection Issues – Customer refuses to pay the unpaid balance of $733.88 for services. The original scope of work was to fixed damage drywall and change bath tub due to leak in upstairs bathroom shower. The customer was not over-charged. Customer is...

reading the invoice incorrectly.   We entered a binding contract with the customer on October 16, 2014.  On October 21, 2014 contract was revised with additional work that was not included on the original contract and was signed by customer.  The tub purchase was the customer choice. The customer was advised that the tub was larger, deeper and wider than her existing tub and was told that the bathroom door might not open 100%.  Upon our departure of the customer home, the customer was shown the tub installation and the door opening. The customer replied "that the tub was perfect; it was exactly what she wanted and did she did not have a problem with the door opening issue.    The customer was informed of all the necessary details regarding her choice of tub. In addition, we suggested she purchase a door stopper to prevent any damage to her new tub. We scheduled an appointment to go back to finish drywall work (finish sand and texture) approximately one sheet of drywall; we were told not to return. There were several conversations with the customer to resolve this issue (verbal,text and email) with no success.  At the customer request, not to return to finish the drywall work we offered to reduce her outstanding balance by $100 and she declined.

We had the most satisfying experience with Dawn & Jim from Special Projects that we have ever had with ANY building/remodeling contractor we have used in the 39 years we have lived in AZ. Our communication with them was excellent, the job was done on time & exceeded our expectations. Jim was especially helpful with some rather extensive wrought iron work we had done & it turned out to be wonderful, as our neighbors pointed out to us that they really liked what we had done. We also had our roof recoated & a new wood gate for the back patio fence replaced, again with our total satisfaction. Along with very competitive pricing, what more could one ask? I have referred people to Jim & Dawn of Special Projects because of the great experience we have had.

The tub that Ms. [redacted] chose from [redacted] was a jetted garden tub and very expensive and her insurance company would not pay for it.  We searched and found a garden tub that was similar to her existing tub in her home. Ms. [redacted] said she wanted a deeper tub; her existing tub was approximately 17" deep by 40" wide. The tub we found and discussed with her is 21" deep and 42" wide.  Ms. [redacted]agreed that this tub was exactly what she was looking for.  Mr. [redacted] never said No to the tub from [redacted]. Ms. [redacted] insurance would not pay for the jetted garden she selected from [redacted]; and if she liked the tub we found, discussed and showed her the tub specifications from the manufacture; this tub was available and would have to be order out of California.  Again, Ms. [redacted] was well aware that this was 4" deeper and 2" wider than existing tub and it may hinder the opening of her bathroom door by an inch or two before the tub was ordered. Shewillingly agreed to this tub and it was we ordered it.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  I had chosen a tub from [redacted] and mr [redacted],said no that he had to  order a garden tub from California, I did not order any tub Mr [redacted] measured and ordered the tub. He has never produced the receipt for the tub or where he bought it from. He put the tub in and after the fact told me it was too big and he said it was ok. I said the tub was beautiful before he realized the door would not fit anymore. I want a tub that fits my bathroom!

Regards,[redacted]

Disappointed in workmanship performed by Special Projects LLC. Would not use again or recommend.

Complaint Involves Collection Issues – Customer refuses to pay the unpaid balance of $733.88 for services. The original scope of work was to fixed damage drywall and change bath tub due to leak in upstairs bathroom shower. The customer was not...

over-charged. Customer is reading the invoice incorrectly.   We entered a binding contract with the customer on October 16, 2014.  On October 21, 2014 contract was revised with additional work that was not included on the original contract and was signed by customer.  The tub purchase was the customer choice. The customer was advised that the tub was larger, deeper and wider than her existing tub and was told that the bathroom door might not open 100%.  Upon our departure of the customer home, the customer was shown the tub installation and the door opening. The customer replied "that the tub was perfect; it was exactly what she wanted and did she did not have a problem with the door opening issue.    The customer was informed of all the necessary details regarding her choice of tub. In addition, we suggested she purchase a door stopper to prevent any damage to her new tub. We scheduled an appointment to go back to finish drywall work (finish sand and texture) approximately one sheet of drywall; we were told not to return. There were several conversations with the customer to resolve this issue (verbal,text and email) with no success.  At the customer request, not to return to finish the drywall work we offered to reduce her outstanding balance by $100 and she declined.

They removed old flooring and installed floor tiles in my kitchen/dining area. They had to move all of my appliances which included refrigerator, stove, washer and dryer. Also had to move large oak table and chairs and oak cabinet. The installation was very well done and looks great. Cost was actually far less than I really expected and would have been lower but the previous install had presented problems not anticipated until old flooring was removed. The combination of service and expertise was as high a level as you could wish for. Jim the foreman and Dawn in the office were as pleasant as anyone I have ever dealt with. If you feel really good when a project is completed the ones that did the work deserve a big pat on the back and this project easily met these levels.

4specialprojects installed a new backdoor for us. We are very pleased with the product, (made in USA!).

We are extremely satisfied with the length of time to do the job, the craftsmanship is very professional, and they left the work area cleaner than what they found it. I would recommend 4specialsprojects for any remodeling job you may be considering.

Review: Trusted contractor overcharged by $1000 and placed an oversized bathtub in my bathroom.Desired Settlement: Given the costs of a new fitted bathtub or reduce door frame and door. Compensation to complete the bathroom correctly. whichever will sastisfy me. No contact with with [redacted].

Business

Response:

Complaint Involves Collection Issues – Customer refuses to pay the unpaid balance of $733.88 for services. The original scope of work was to fixed damage drywall and change bath tub due to leak in upstairs bathroom shower. The customer was not over-charged. Customer is reading the invoice incorrectly. We entered a binding contract with the customer on October 16, 2014. On October 21, 2014 contract was revised with additional work that was not included on the original contract and was signed by customer. The tub purchase was the customer choice. The customer was advised that the tub was larger, deeper and wider than her existing tub and was told that the bathroom door might not open 100%. Upon our departure of the customer home, the customer was shown the tub installation and the door opening. The customer replied "that the tub was perfect; it was exactly what she wanted and did she did not have a problem with the door opening issue. The customer was informed of all the necessary details regarding her choice of tub. In addition, we suggested she purchase a door stopper to prevent any damage to her new tub. We scheduled an appointment to go back to finish drywall work (finish sand and texture) approximately one sheet of drywall; we were told not to return. There were several conversations with the customer to resolve this issue (verbal,text and email) with no success. At the customer request, not to return to finish the drywall work we offered to reduce her outstanding balance by $100 and she declined.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I had chosen a tub from [redacted] and mr [redacted],said no that he had to order a garden tub from California, I did not order any tub Mr [redacted] measured and ordered the tub. He has never produced the receipt for the tub or where he bought it from. He put the tub in and after the fact told me it was too big and he said it was ok. I said the tub was beautiful before he realized the door would not fit anymore. I want a tub that fits my bathroom!

Regards,[redacted]

Business

Response:

The tub that Ms. [redacted] chose from [redacted] was a jetted garden tub and very expensive and her insurance company would not pay for it. We searched and found a garden tub that was similar to her existing tub in her home. Ms. [redacted] said she wanted a deeper tub; her existing tub was approximately 17" deep by 40" wide. The tub we found and discussed with her is 21" deep and 42" wide. Ms. [redacted]agreed that this tub was exactly what she was looking for. Mr. [redacted] never said No to the tub from [redacted]. Ms. [redacted] insurance would not pay for the jetted garden she selected from [redacted]; and if she liked the tub we found, discussed and showed her the tub specifications from the manufacture; this tub was available and would have to be order out of California. Again, Ms. [redacted] was well aware that this was 4" deeper and 2" wider than existing tub and it may hinder the opening of her bathroom door by an inch or two before the tub was ordered. Shewillingly agreed to this tub and it was we ordered it.