Special Touch Landscaping

The customer signed up for our Full Service monthly planThis plan includes the trimming of hedges and shrubs, but does not include the trimming of Palm trees and Crepe Myrtles unless stated on the notes by the sales person on the contractSecond, the customer is told in writing on the contract where the note section is located that it may take to visits to bring the property up to professional standardsWe have serviced this customer property times so farNever missed a week of service until we had heavy rain for days in the areaThe customer property is scheduled to be serviced on ThursdaysIt rained Thursday, Friday, and Saturday The ground was wet and in no shape for lawn serviceTherefore the property was scheduled to be serviced the following ThursdayThe customer signed a contract for one year and received a special price for doing soAfter we have cleaned the customer property up and got everything in order on there grounds from the initial visit, now they would like to cancel and go with a cheaper serviceThe customer should not only be liable for the full monthly amount but also be charged the cancellation fee which is stated on the back of there contract for canceling service early With all that being saidWe will credit the customer back half the amount they where charged just to be done with this matter

The Forman stated that they cut about a 1ft and half over on to the neighbors property line by accidentThis particular day it was very wet from heavy rain and the mower left a tire mark on there property line about 15-20inches wideThe mower was small so it did not leave a tire rut nor dig up the
grassIts just left a tire mark and caused the mud and water to come up similar to squeezing a wet spongeTo solve the problem the very very small problem the Forman used a the water hose to rinse the mud and tire marks off the grass so you could not see marksThe grass will grow back over the area where mowers went of customer property line and look just fineThere is no dirt needed for this area and would be completely unnecessaryFurthermore, if we put dirt down in this area it could cause the leveling of the slop to be off and cause drainage issues primarily due to there being no deep holes in the areas from tire marks.
With that being saidIf the neighbor of our customer would like to have a couple of bags of dirt put down we will have the crew spread a couple of bags down in the area on there next visit to the property in question neighbors property, which should be next week.
Hopefully this will make the home owner feel a little better about the mowers rolling a 1ft and half over there property lineWe will be sure to take better precaution when mowing next to there property from here on out

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.]
Regards,
I previously filed a complaint#***The service provided was sub-standard and the agreed settlement was a refund of half the amount paid for the month of SeptemberI received a message on September 25th of the refund amountAs of October 6th, the refund as not been received

Again, we are sorry for any frustration this matter may have caused you and will make sure the guys do a much better job watching out for your property line. We will follow your request and stay off of your property. 
Thanks,

The customer signed up for our Full Service monthly plan. This plan includes the trimming of hedges and shrubs,  but does not include the trimming of Palm trees and Crepe Myrtles unless stated on the notes by the sales person on the contract. Second, the customer is told in writing on the...

contract where the note section is located  that it may take 3 to 4 visits to bring the property up to professional standards. We have serviced this customer property 2 times so far. Never missed a week of service until we had heavy rain for 3 days in the area. The customer property is scheduled to be serviced on Thursdays. It rained Thursday,  Friday, and Saturday.  The ground was wet and in no shape for lawn service. Therefore the property was scheduled to be serviced the following Thursday. The customer signed a contract for one year and received a special price for doing so. After we have cleaned the customer property up and got everything in order on there grounds from the initial visit, now they would like to cancel and go with a cheaper service. The customer should not only be liable for the full monthly amount but also be charged the cancellation fee which is stated on the back of there contract for canceling service early. 
 
With all that being said. We will credit the customer back half the amount they where charged just to be done with this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
This is something that should have been rectified when the damages were first brought to their attention which was the actual date of the occurrence ;which the foreman told me he had the soil on the truck that day, but took off instead of putting any down. It has been 3 weeks since they've caused this damage and I have been contacting them even after filing the complaint with Revdex.com, but still no one has contacted me directly from this business to address the matter. Instead, all I've seen were sly sarcastic remarks from them in the messages back and forth through Revdex.com. The bottom line is they caused the damage and clearly tried to down play what was done. This business has no integrity at all!!!!Again, unethical business practices.....You can still see the tire indentions they left as well as feel it when walking over them. Any professional lawn care service should know not to cut anyone's lawn when the ground is saturated, due to heavy rain. Also, not to use an industrial mower to cut such a small area of grass on residential property that would cause them cut way over the property line into someone else's property. And to make matters worse, I forewarned them prior to the damage happening and they still caused damage to my property anyway!!! This is a residential propery not a commercial property! What I would like is for this company to stay off my property period!!!! [Provide details of why you are not satisfied with this resolution.]
Regards,