Specialty Cleaning Services

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Regards,

To whom it may concern, Attached please find the response to [redacted] complaint.  If you require written documentation and photos supporting our claims we are happy to comply!  Again, we have been in business for well over 25 years, our reputation means everything to us!...

 It is rare but sometimes an issue like this one occurs.  We will be submitting a copy of this letter and documentation to her corporate offices.  Like any service business it is impossible to perform a task without the support of the customer.  In this case, authorization for service work was never done in a timely manner, pool chemicals, basic pool chemicals were never properly supplied (liquid chlorine, shock, etc)  We were told we could not do any work or add any chemicals to their pools and spas unless our requests were authorized.  [redacted] was quite specific!  In addition we never guaranteed a daily time to perform our services to her pools and spas; we were offering a professional courtesy!  I am going to remind ALL of you this was a 10 day job, we do not work weekends, it was impossible to meet the demands of this customer when they failed us as a temporary vendor so miserably!  In addition, [redacted] blatant disrespect and rudeness over the telephone to our employees is unacceptable.  I get this is Arizona and temperatures run high, but there is absolutely no excuse to speak to another person in the manner Ms. Moore spoke to [redacted]. Again if you require further information, we are happy to comply.Respectfully submitted, [redacted]Specialty Pools Division

Good morning, I am responding to the complaint you received from Ms. [redacted].  Complaint #[redacted]. We have been in business for well over 30 years.  We are a committed company whom cares a great deal about our customers and the services we provide to them. In this...

particular case, we work for Old Republic Home Protection.  Old Republic Home Protection sends us "their" customer information, a work scope, a fee amount we are to collect from their customer, and they advise us if they require authorization for us to perform the said work scope.  On 3/16/16 we received workorder #[redacted], we replaced her spa pump, labor etc totaling $387.02, in addition as per Old Republic Home Protection's workorder we were to collect a fee of $65.00, which Ms. [redacted] paid by Master Card. On 4/29/16 we received another work order from Old Republic Home Protection for Ms. [redacted] residence,  the workscope indicated a leak in her spa. We were advised by Old Republic Home Protection to have our technician contact them to discuss the leak in her spa, immediately upon receiving their workorder.  The leak in her spa was being generated from  the bottom of the spa and the repair would be quite detailed due to location of repair and spa foam.  At this time Old Republic Home Protection cancelled the workorder.  This decision was completely out of our hands, again we work for Old Republic Home Protection.  Ms. [redacted] needs to discuss this with her home warranty company. Again, we are sorry about her inconvience but it is up to her to discuss in detail with her home warranty company.Thank you, 
Annette J[redacted]

When I return to my office I will submit the cancellation notice we received from her home warranty company.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

In response to the letter dated 3/23/14 from Specialty Cleaning Services.  I disagree with the letter dates 03/23/14. Like I stated before, I NEVER authorized anyone to clean my pool filter!!' Like I said in my previous message, I canceled service with Specialty Pool once my husband and I realized we were not getting service . [redacted], did NOT show up at my property and I did not authorize him or anyone at that company to clean filets at there own accord .. I pay my BILLS !!! I have heard from servers people / companies that specialty cleaning service cheats people and charges for serves not rendered !!!