Specialty Drapery Workroom

? In an effort to assist Ms [redacted] - [redacted] with the radio issue on the Jeep Commander, we have come to an agreement with Ms [redacted] reimburse $towards the replacement of the broken radioI have emailed an agreement to the Customer and upon receipt on the signed agreement from Ms [redacted] - ***, Raymond Chevrolet will issue a check for $and mail out the next day.?

? Complaint: [redacted] I am rejecting this response because:? RAYMOND CHEVROLET IS NOT COMMITTED TO CUSTOMER SERVICERaymond Chevrolet’s response to refund under their ? “Option One” ? or ? “Option Two” plan for the Unauthorized Removal of my property, my functioning Reductant Pump with Heater #is outrageous.The refund offer is REJECTED because of the extensive harm that has been done due to Raymond Chevrolet’s shucking, jiving, shiver me timbers, lying about the following:BUSINESS TRANSACTIONS (ILCS 306/) Automotive Repair Act? (An Act in Illinois)? ? (ILCS 306/80) ? ? ? SecUnlawful acts or practicesEach of the following acts or practices is unlawful when committed by a motor vehicle repair facility:? ? ? (6) Charging a consumer for unnecessary repairsForpurposes of this paragraph, “unnecessary repairs” means those repairs for which there is no reasonable basis for performing the service.-And-? ? (7) Misrepresenting the terms of a warranty,? ? ? guarantee, or service agreement.-And-? ? (9) Failing to honor a warranty, guarantee, or? ? ? service agreement to which the motor vehicle repair facility is a party.-And-? ? (10) Charging or receiving payment for repairs not? ? ? authorized by the consumer under Section 15, 20, 25, 30, 35, 40, 45, 50, 55, or 60.? (ILCS 306/85)? ? ? SecViolationsWhenever an automotive repair facility is knowingly engaged in or has knowingly engaged in a persistent practice or pattern of conduct at a single location that violates this Act, that knowing, persistent practice or pattern of conduct shall be deemed an unlawful act or practice under the Consumer Fraud and Deceptive Business Practices ActIn the case of such a knowing, persistent practice or pattern of conduct, all remedies, penalties, and authority available to the Attorney General and the several State’s Attorneys under the Consumer Fraud and Deceptive Business Practices Act for the enforcement of that Act shall be available for the enforcement of this Act.Any serial or repeated violators of ? BUSINESS TRANSACTIONS (ILCS 306/) Automotive Repair Act? (An Act in Illinois) ? shall be Exposed in the Market Place and then, Judged in the Market Place ? see you there.? ? ? Sincerely, [redacted]

The customer (*** *** has been refunded in full on 11/21/

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

?
Complaint: ***
I am rejecting this response because:? RAYMOND CHEVROLET IS NOT COMMITTED TO CUSTOMER SERVICERaymond Chevrolet’s response to refund under their ? “Option One” ? or ? “Option Two” plan for the Unauthorized Removal of my property, my functioning Reductant Pump with Heater #is outrageous.The refund offer is REJECTED because of the extensive harm that has been done due to Raymond Chevrolet’s shucking, jiving, shiver me timbers, lying about the following:BUSINESS TRANSACTIONS (ILCS 306/) Automotive Repair Act? (An Act in Illinois)? ? (ILCS 306/80) ? ? ? SecUnlawful acts or practicesEach of the following acts or practices is unlawful when committed by a motor vehicle repair facility:? ? ? (6) Charging a consumer for unnecessary repairsForpurposes of this paragraph, “unnecessary repairs” means those repairs for which there is no reasonable basis for performing the service.-And-? ? (7) Misrepresenting the terms of a warranty,? ? ? guarantee, or service agreement.-And-? ? (9) Failing to honor a warranty, guarantee, or? ? ? service agreement to which the motor vehicle repair facility is a party.-And-? ? (10) Charging or receiving payment for repairs not? ? ? authorized by the consumer under Section 15, 20, 25, 30, 35, 40, 45, 50, 55, or 60.? (ILCS 306/85)? ? ? SecViolationsWhenever an automotive repair facility is knowingly engaged in or has knowingly engaged in a persistent practice or pattern of conduct at a single location that violates this Act, that knowing, persistent practice or pattern of conduct shall be deemed an unlawful act or practice under the Consumer Fraud and Deceptive Business Practices ActIn the case of such a knowing, persistent practice or pattern of conduct, all remedies, penalties, and authority available to the Attorney General and the several State’s Attorneys under the Consumer Fraud and Deceptive Business Practices Act for the enforcement of that Act shall be available for the enforcement of this Act.Any serial or repeated violators of ? BUSINESS TRANSACTIONS (ILCS 306/) Automotive Repair Act? (An Act in Illinois) ? shall be Exposed in the Market Place and then, Judged in the Market Place ? see you there.? ? ?
Sincerely,
*** ***

? In an effort to assist Ms *** - *** with the radio issue on the Jeep Commander, we have come to an agreement with Ms *** * *** ** reimburse $towards the replacement of the broken radioI have emailed an agreement to the Customer and upon receipt on the signed agreement from
Ms *** - ***, Raymond Chevrolet will issue a check for $and mail out the next day.?

Raymond Chevrolet is committed to customer Service.? We would like to extend the following options to Mr[redacted] to resolve his concerns.? Option one would be a full refund as requested in the amount of $with no further consideration requested.? Any active warranty on GM parts
installed? by? a GM dealer would be honored at any GM dealer nationwide while under warranty.? Option two would? be $in trade assistance provided by Raymond Chevrolet toward the purchase of a vehicle purchased at Raymond Chevrolet.? We have agreed to the requested $refund? if chosen.? Sincerely, Your Raymond Chevrolet Team

Spoke with [redacted] and she is going to bring the vehicle in for evaluation on the issues to rectify the situation

We sincerely apologize to [redacted] that the vehicle he
was interested in was not in stock at the time of his visit.? It is Raymond Chevrolet’s goal to have every
customer completely satisfied.? We will
be more than happy to assist [redacted] in finding a like vehicle of age
and
equipment.? The unit not available was a
[redacted] with a sale price of $4998.? Please have [redacted] let us know if he is
open to other makes and models of comparable vehicles??