Mr [redacted] came to Specialty Eyecare Centre on 12/24/2014for a new patient appointmentHe was referred to Dr [redacted] by Dr [redacted] ***at the [redacted] clinic in Redmond, WADr [redacted] was concerned about glaucoma,specifically angle-closure glaucoma(Documentation available) Glaucoma is apotentially eyesight-threatening condition, and referrals are taken seriously.When a new patient is referred to Specialty Eyecare Centrefor possible glaucoma, the patient is always counseled at the time of makingthe appointment about the process of an initial glaucoma workupThis consistsof an office visit and three to four accompanying tests designed to determinethe nature and severity of the conditionOur front desk staff routinelyexplains to new patients that this first exam will probably take between andhours, as it involves several technicians as well as the doctor consultation.During Mr [redacted] ’s visit, Dr [redacted] confirmed thenarrow angle diagnosis; he also diagnosed cataracts and discussed possibletreatment options with the patient.On the day of his visit, Mr [redacted] was insured with ***Health, and he had a $deductible, which had not been met at that timeWebilled [redacted] for $After standard payer adjustments, he was billed for$306.48, which represents the amount of the claim applied to his deductible.(Documentation available)After statements had been sent out, on 5/14/our billingdepartment received a phone call from Mr [redacted] He was quite upset that hehad been billed for all these tests, and stated that our front desk staff hadtold him that everything would be covered by his insuranceHe also stated thathis vision was fine, and that he had just wanted Dr [redacted] to take a lookand “see what was up”When the biller pointed out that a new patient visitwould have been described to him before the fact, he claimed that he had neverbeen counseled about this.At Specialty Eyecare Centre, our staff is well-trained andcourteousAt no time has any front desk employee assured a patient thattreatment would be covered by their insuranceDespite our efforts to assistpatients in understanding the limitations of their individual plans(deductibles, coinsurance, etc.), the ultimate responsibility lies with them.All patients sign a financial agreement at their first visit, (see attached) andwe encourage them to familiarize themselves with the terms of their plans.We regret that Mr [redacted] found his experience withSpecialty Eyecare Centre negative, but have reviewed his visit and foundnothing out of the ordinaryThank you ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***
Mr. [redacted] came to Specialty Eyecare Centre on 12/24/2014for a new patient appointment. He was referred to Dr. [redacted] by Dr. [redacted]at the [redacted] clinic in Redmond, WA. Dr. [redacted] was concerned about glaucoma,specifically angle-closure glaucoma. (Documentation available) Glaucoma is...
apotentially eyesight-threatening condition, and referrals are taken seriously.When a new patient is referred to Specialty Eyecare Centrefor possible glaucoma, the patient is always counseled at the time of makingthe appointment about the process of an initial glaucoma workup. This consistsof an office visit and three to four accompanying tests designed to determinethe nature and severity of the condition. Our front desk staff routinelyexplains to new patients that this first exam will probably take between 2 and3 hours, as it involves several technicians as well as the doctor consultation.During Mr. [redacted]’s visit, Dr. [redacted] confirmed thenarrow angle diagnosis; he also diagnosed cataracts and discussed possibletreatment options with the patient.On the day of his visit, Mr. [redacted] was insured with [redacted]Health, and he had a $2000 deductible, which had not been met at that time. Webilled [redacted] for $609.00. After standard payer adjustments, he was billed for$306.48, which represents the amount of the claim applied to his deductible.(Documentation available)After 3 statements had been sent out, on 5/14/15 our billingdepartment received a phone call from Mr. [redacted]. He was quite upset that hehad been billed for all these tests, and stated that our front desk staff hadtold him that everything would be covered by his insurance. He also stated thathis vision was fine, and that he had just wanted Dr. [redacted] to take a lookand “see what was up”. When the biller pointed out that a new patient visitwould have been described to him before the fact, he claimed that he had neverbeen counseled about this.At Specialty Eyecare Centre, our staff is well-trained andcourteous. At no time has any front desk employee assured a patient thattreatment would be covered by their insurance. Despite our efforts to assistpatients in understanding the limitations of their individual plans(deductibles, coinsurance, etc.), the ultimate responsibility lies with them.All patients sign a financial agreement at their first visit, (see attached) andwe encourage them to familiarize themselves with the terms of their plans.We regret that Mr. [redacted] found his experience withSpecialty Eyecare Centre negative, but have reviewed his visit and foundnothing out of the ordinary. Thank you.
[redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]
Mr [redacted] came to Specialty Eyecare Centre on 12/24/2014for a new patient appointmentHe was referred to Dr [redacted] by Dr [redacted] ***at the [redacted] clinic in Redmond, WADr [redacted] was concerned about glaucoma,specifically angle-closure glaucoma(Documentation available) Glaucoma is apotentially eyesight-threatening condition, and referrals are taken seriously.When a new patient is referred to Specialty Eyecare Centrefor possible glaucoma, the patient is always counseled at the time of makingthe appointment about the process of an initial glaucoma workupThis consistsof an office visit and three to four accompanying tests designed to determinethe nature and severity of the conditionOur front desk staff routinelyexplains to new patients that this first exam will probably take between andhours, as it involves several technicians as well as the doctor consultation.During Mr [redacted] ’s visit, Dr [redacted] confirmed thenarrow angle diagnosis; he also diagnosed cataracts and discussed possibletreatment options with the patient.On the day of his visit, Mr [redacted] was insured with ***Health, and he had a $deductible, which had not been met at that timeWebilled [redacted] for $After standard payer adjustments, he was billed for$306.48, which represents the amount of the claim applied to his deductible.(Documentation available)After statements had been sent out, on 5/14/our billingdepartment received a phone call from Mr [redacted] He was quite upset that hehad been billed for all these tests, and stated that our front desk staff hadtold him that everything would be covered by his insuranceHe also stated thathis vision was fine, and that he had just wanted Dr [redacted] to take a lookand “see what was up”When the biller pointed out that a new patient visitwould have been described to him before the fact, he claimed that he had neverbeen counseled about this.At Specialty Eyecare Centre, our staff is well-trained andcourteousAt no time has any front desk employee assured a patient thattreatment would be covered by their insuranceDespite our efforts to assistpatients in understanding the limitations of their individual plans(deductibles, coinsurance, etc.), the ultimate responsibility lies with them.All patients sign a financial agreement at their first visit, (see attached) andwe encourage them to familiarize themselves with the terms of their plans.We regret that Mr [redacted] found his experience withSpecialty Eyecare Centre negative, but have reviewed his visit and foundnothing out of the ordinaryThank you ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***
Mr. [redacted] came to Specialty Eyecare Centre on 12/24/2014for a new patient appointment. He was referred to Dr. [redacted] by Dr. [redacted]at the [redacted] clinic in Redmond, WA. Dr. [redacted] was concerned about glaucoma,specifically angle-closure glaucoma. (Documentation available) Glaucoma is...
apotentially eyesight-threatening condition, and referrals are taken seriously.When a new patient is referred to Specialty Eyecare Centrefor possible glaucoma, the patient is always counseled at the time of makingthe appointment about the process of an initial glaucoma workup. This consistsof an office visit and three to four accompanying tests designed to determinethe nature and severity of the condition. Our front desk staff routinelyexplains to new patients that this first exam will probably take between 2 and3 hours, as it involves several technicians as well as the doctor consultation.During Mr. [redacted]’s visit, Dr. [redacted] confirmed thenarrow angle diagnosis; he also diagnosed cataracts and discussed possibletreatment options with the patient.On the day of his visit, Mr. [redacted] was insured with [redacted]Health, and he had a $2000 deductible, which had not been met at that time. Webilled [redacted] for $609.00. After standard payer adjustments, he was billed for$306.48, which represents the amount of the claim applied to his deductible.(Documentation available)After 3 statements had been sent out, on 5/14/15 our billingdepartment received a phone call from Mr. [redacted]. He was quite upset that hehad been billed for all these tests, and stated that our front desk staff hadtold him that everything would be covered by his insurance. He also stated thathis vision was fine, and that he had just wanted Dr. [redacted] to take a lookand “see what was up”. When the biller pointed out that a new patient visitwould have been described to him before the fact, he claimed that he had neverbeen counseled about this.At Specialty Eyecare Centre, our staff is well-trained andcourteous. At no time has any front desk employee assured a patient thattreatment would be covered by their insurance. Despite our efforts to assistpatients in understanding the limitations of their individual plans(deductibles, coinsurance, etc.), the ultimate responsibility lies with them.All patients sign a financial agreement at their first visit, (see attached) andwe encourage them to familiarize themselves with the terms of their plans.We regret that Mr. [redacted] found his experience withSpecialty Eyecare Centre negative, but have reviewed his visit and foundnothing out of the ordinary. Thank you.
[redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]