Specialty Home Designs, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
  HI, I think I just need to clarify that No numbing agent was provided to me in the final setting therefore, the pain was unbearable and I was crying throughout the process. Both the doctor and the assistant saw that I kept on screaming/crying of pain at the time of the permanent seating. I made a decision to follow up with another dentist, which I think I understandable following my experience at Lovett. I am now with a dentist at [redacted] in [redacted]. thank you for listening to my complaint. I do hope the appeal process continues regarding the charges. I just wanted this email to serve as clarificationthank you [redacted]

Lovett Dental attempts to explain all the nuances of an individuals insurance policy to every patient. We also attempt to be very clear about the procedure(s) that will be performed. When
an insurance company verifies benefits they also give us a disclaimer that verification of benefits is not a guarantee of payment. In this instance the insurance company has again denied coverage. The patient has received a statement for which she is solely responsible. It is our recommendation that the patient contact the insurance company to get the benefits deserved. Concerning the patient's discomfort, the patient was contacted by the dentist as a follow up and was not told of extreme pain and trauma. Lovett Dental also recommended a follow up exam, but the patient never made an appointment. We are sorry the patient did not choose to continue with Lovett Dental, but are glad that the patient is continuing her mouth wellness with another dental clinic.

To whom it may concern, In reference to the complaint filed by [redacted], he and his sister, [redacted], came in on July 20th, 2017 for a new patient exam and radiographs. They came with the $69 promotional coupon from the Lovett Dental website in hopes of getting an exam, evaluation and possible...

cleaning. Upon further examination, it was discovered that these two patients had not seen a dentist in a few years. Therefore, due to the presence of radiographic and physical calculus (buildup), the dentist and hygienist diagnosed their need for a full mouth debridement. A full mouth debridement is a diagnostic cleaning that enables the clinician to diagnose the future oral health after the treatment (full mouth debridement) has been completed. The standard of care in every dental office in the state of Texas is to give the patients a complete diagnosis and in this case, this cannot be achieved without the full mouth debridement. After a full mouth debridement, the patient may be provided with a prophylactic cleaning depending on oral condition. As stated in the coupon, this offer is exclusively for adults, age 21 and older. [redacted] (DOB: [redacted]) and [redacted] (DOB: [redacted]) did not meet the minimum age requirement of 21 yrs which disqualified them from this offer. However, as a courtesy from the office, we gladly accepted both patients and offered them a discounted rate for their exam and radiographs ($50 per patient). Unfortunately, they misunderstood the courtesy discount that was given to them and refused to start on treatments that were diagnosed to them.

We have finished the treatment for Mrs. [redacted]. She left happy and told me that she liked the service she had received on her follow up appointment. Please let me know if you have any additional questions for me. Thank you,Aida [redacted] | Office ManagerLovett Dental6137 Kirby Dr.Houston, Texas 77005[redacted]?: aida.[redacted]@lovettdental.com | ?: Lovettdental.com ________________________________________

wow!! I am so sick of this. This is a he said/she said issue...
The doctor was Not notified of trauma???? she caused the trauma...she WITNESED IT along with the assistant. You have got to be kidding me.
I will contact the insurance..
I do hope people read this evaluation. This has been a Truly emotionally and physically traumatizing and dtraining experience.
Case closed!!!!!!!!!!!!!!!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,

From: Aida [redacted] [mailto:aida.[redacted]@lovettdental.com] Sent: Wednesday, November 23, 2016 11:06 AM To: drteam <[email protected]> Subject: Revdex.com Case# [redacted])   Good morning,   I have been in contact with Mrs. [redacted] and we are in process of a refund for her. After reviewing...

her account Lovett Dental was only responsible for refund of $57.00 but as a curtesy to her we will refund her $217.00 due to her misunderstanding the treatment and the insurance fees. Patient is very happy and thankful. Please let me know if you have any additional questions for me.   Thank you and Happy Thanksgiving J     Aida [redacted]| Office Manager Lovett Dental   6137 Kirby Dr. Houston, Texas 77005 (: (713) 490-8888 |7: (713) 490-6462 *: aida.[redacted]@lovettdental.com| :: Lovettdental.com       PRIVILEGED and CONFIDENTIAL: THIS ELECTRONIC TRANSMISSION, AND ANY DOCUMENTS ATTACHED HERETO, MAY CONTAIN CONFIDENTIAL AND/OR LEGALLY PRIVILEGED INFORMATION.  THE INFORMATION IS INTENDED ONLY FOR USE BY THE RECIPIENT NAMED ABOVE.  IF YOU HAVE RECEIVED THIS ELECTRONIC MESSAGE IN ERROR, PLEASE NOTIFY SENDER AND DELETE THE ELECTRONIC MESSAGE.  ANY DISCLOSURE, COPYING, DISTRIBUTION, OR USE OF THE CONTENTS OF INFORMATION RECEIVED IN ERROR IS STRICTLY PROHIBITED.

Sent: Monday, November 28, 2016 10:52 AM Subject: Complaint ID# [redacted] Good morning, This complaint was resolved on 07/22/2016 and the refund was processed. Thank you, Aida C[redacted]| Office Manager Lovett Dental 6137 Kirby Dr. Houston, Texas 77005 (: (713) 490-8888 |7: (713) 490-6462 *:...

aida.c[redacted]@lovettdental.com| :: Lovettdental.com [redacted]

Lovett Dental needs to send me proof of the zero balance for all members of my family. It's laughable that they would offer this up as a basic courtesy after months of chasing me down with bogus bills.Additionally, they need to contact the Deerbrook Lovett Dental office located at 20135 Ste. A, US-59, Humble, TX 77338and make certain that the managers recognize that we have a zero balance and that all current claims are null and void. I want a letter from both the central billing office as well as the deerbrook lovett dental office, and I don't want to waste any more of my own time pursuing this matter. Having paid all of my bills on time, and will all the fault on Lovett's side, they should put in the extra effort to furnish these proofs and conclusively close this case. Complaint will stay upon until these requested actions have happened.============Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  Sent: Friday, December 04, 2015 10:53 PM Subject: Re: You have a New Message from Revdex.com Regarding Complaint #[redacted] We have heard so many excuses. We contacted our insurance [redacted] customer service and they said that our dentist filed us as out of network patient  and they would not channel the money back to us. [redacted] said that they did receive $641 from Lovett Dental.  We are now have no dental insurance because my husband has retired from his employer.   Sent from [redacted]

Subject: Complaint ID# [redacted] Good morning, This complaint was resolved on 07/18/16. Spoke with the patient to confirm and she was happy. Please let me know if you have any additional questions for me. Thank you, Aida [redacted]| Office Manager Lovett Dental 6137 Kirby Dr. Houston, Texas 77005 **...

[redacted]: aida.[redacted]@lovettdental.com| :: Lovettdental.com PRIVILEGED and CONFIDENTIAL: THIS ELECTRONIC TRANSMISSION, AND ANY DOCUMENTS ATTACHED HERETO, MAY CONTAIN CONFIDENTIAL AND/OR LEGALLY PRIVILEGED INFORMATION.  THE INFORMATION IS INTENDED ONLY FOR USE BY THE RECIPIENT NAMED ABOVE.  IF YOU HAVE RECEIVED THIS ELECTRONIC MESSAGE IN ERROR, PLEASE NOTIFY SENDER AND DELETE THE ELECTRONIC MESSAGE.  ANY DISCLOSURE, COPYING, DISTRIBUTION, OR USE OF THE CONTENTS OF INFORMATION RECEIVED IN ERROR IS STRICTLY PROHIBITED. This email is intended only for the use of the party to which it is addressed and may contain information that is privileged, confidential, or protected by law. If you are not the intended recipient you are hereby notified that any dissemination, copying, or distribution of this email or its contents is strictly prohibited. If you have received this message in error, please notify us immediately by replying to the message and deleting it from your computer. Internet communications are not assured to be secure or clear of inaccuracies as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. Therefore, we do not accept responsibility for any errors or omissions that are present in this email, or any attachment, that have arisen as a result of e-mail transmission

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

We will be more than happy to write an explanatory for the patient to forward to the insurance company.  There is no refund owed the patient.

Patient's wellness is [redacted] number 1 concern. Patient came in as an emergency patient. An extraction was needed. After extraction was performed, Lovett Dental was not notified of any infection. It is normal after extraction that the healing process be from 4 to 6 weeks depending on the...

patient's ability to heal. When a bridge is permanently set a topical numbing agent is applied, but there may be discomfort and a feeling of pressure. The dentist, at the time of the permanent seating, recommended a full exam follow up, but the Patient has not contacted the office to set up an exam. An insurance claim is in the Appeals Process with the Patient's insurance company. Lovett dental is dedicated to working closely with the Patient and the Patient's insurance company to resolve any issues or concerns.