Specialty Medical SUPPLY Everday Low Pricing & Expert AdviceDear Revdex.com,We received your letter pertaining to a customer of oursIt was assigned an ID of [redacted] .The Customer was shipped the wrong item by us and called us to let us know thatOur customer service agent told her that we would be picking up the wrong item and sending out the right item to her as soon as the Wrong item got picked up by UPSShe stated that was fine and to let her knowThe person who handles the returns was out days because of a family emergencyAs soon as he got back he tried Several times to call this customer and left a message to let her know that the manufacturer did not want the wrong item back because of it being a bed hygiene product and for the customer to donate it to a church or nursing homeHe also left her a message asking her if she wanted us to ship out the right product and did not get an answerSo after a few days of calling her we decided to give her a full refund but we could not process the refund because she already disputed the charge with her credit card company and they had given her a full refund last weekWe are here Monday thru Friday everyday answering the phones from 9-5:EST time and have not had any other customers not be able to reach us during our working hoursSince the customer wanted a full refund then this complaint should be closed since she was already given a full refund by her credit card company.ThanksSpecialty MedicalCenter St.Miamiville, OH
Date Sent: 4/21/11:31:AM[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meHOWEVER, since our Revdex.com contact and the business decision of refunding the charge I have received the product and I am not sure what to do with it.I do want my money back which my credit card company has informed me that I have received a refund from the company.HOWEVER, I now have the product sitting in my home It arrived just the other day I feel that since the company has refunded my money that the product should be returned to them.HOWEVER, when it arrived, it did not contain a packaging slip (the plastic covering was noticeably ripped open) AND the box has been opened by someone since it noticeably has two different colored tapes on it and each tape is not properly sealed.I am not sure what to do with this product since I have been refunded the money.AND I do not want to pay shipping to return it.Bottom linesince I received my money back, what do I do with this package?Regards, [redacted]
I have reviewed the
response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meHOWEVER, since our Revdex.com contact and the business decision of refunding the charge I have received the product and I am not sure what to do with it.I do want my money back which my credit card company has informed me that I have received a refund from the company.HOWEVER, I now have the product sitting in my home. It arrived just the other day. I feel that since the company has refunded my money that the product should be returned to them.HOWEVER, when it arrived, it did not contain a packaging slip (the plastic covering was noticeably ripped open) AND the box has been opened by someone since it noticeably has two different colored tapes on it and each tape is not properly sealed.I am not sure what to do with this product since I have been refunded the money.AND I do not want to pay shipping to return it.Bottom linesince I received my money back, what do I do with this package?
Regards,
*** ***
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Specialty Medical SUPPLY Everday Low Pricing & Expert AdviceDear Revdex.com,We received your letter pertaining to a customer of ours. It was assigned an ID of [redacted].The Customer was shipped the wrong item by us and called us to let us know that. Our customer service agent told her that we would be...
picking up the wrong item and sending out the right item to her as soon as the Wrong item got picked up by UPS. She stated that was fine and to let her know. The person who handles the returns was out 2 days because of a family emergency. As soon as he got back he tried Several times to call this customer and left a message to let her know that the manufacturer did not want the wrong item back because of it being a bed hygiene product and for the customer to donate it to a church or nursing home. He also left her a message asking her if she wanted us to ship out the right product and did not get an answer. So after a few days of calling her we decided to give her a full refund but we could not process the refund because she already disputed the charge with her credit card company and they had given her a full refund last week. We are here Monday thru Friday everyday answering the phones from 9-5:30 EST time and have not had any other customers not be able to reach us during our working hours. Since the customer wanted a full refund then this complaint should be closed since she was already given a full refund by her credit card company.ThanksSpecialty Medical264 Center St.Miamiville, OH 45147
I just wanted to let you know that we went ahead and even though the shipping shows received, we refunded the customer the full amount we did put the refund through today, should be back in their account tomorrow, I will contact the customer and let them know that also.
They refused delivery at door, the manufacturer still doesn't have it back. Yesterday we sent check for full refund $164.95, they should have it by the end of this week. The only reason we couldn't do refund back to card is because its after 60 days they won't allow us to do it.
Date Sent: 4/21/2016 11:31:14 AM[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. HOWEVER, since our Revdex.com contact and the business decision of refunding the charge I have received the product and I am not sure what to do with it.I do want my money back which my credit card company has informed me that I have received a refund from the company.HOWEVER, I now have the product sitting in my home. It arrived just the other day. I feel that since the company has refunded my money that the product should be returned to them.HOWEVER, when it arrived, it did not contain a packaging slip (the plastic covering was noticeably ripped open) AND the box has been opened by someone since it noticeably has two different colored tapes on it and each tape is not properly sealed.I am not sure what to do with this product since I have been refunded the money.AND I do not want to pay shipping to return it.Bottom line. . . since I received my money back, what do I do with this package?Regards, [redacted]
Specialty Medical SUPPLY Everday Low Pricing & Expert AdviceDear Revdex.com,We received your letter pertaining to a customer of oursIt was assigned an ID of [redacted] .The Customer was shipped the wrong item by us and called us to let us know thatOur customer service agent told her that we would be picking up the wrong item and sending out the right item to her as soon as the Wrong item got picked up by UPSShe stated that was fine and to let her knowThe person who handles the returns was out days because of a family emergencyAs soon as he got back he tried Several times to call this customer and left a message to let her know that the manufacturer did not want the wrong item back because of it being a bed hygiene product and for the customer to donate it to a church or nursing homeHe also left her a message asking her if she wanted us to ship out the right product and did not get an answerSo after a few days of calling her we decided to give her a full refund but we could not process the refund because she already disputed the charge with her credit card company and they had given her a full refund last weekWe are here Monday thru Friday everyday answering the phones from 9-5:EST time and have not had any other customers not be able to reach us during our working hoursSince the customer wanted a full refund then this complaint should be closed since she was already given a full refund by her credit card company.ThanksSpecialty MedicalCenter St.Miamiville, OH
Date Sent: 4/21/11:31:AM[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meHOWEVER, since our Revdex.com contact and the business decision of refunding the charge I have received the product and I am not sure what to do with it.I do want my money back which my credit card company has informed me that I have received a refund from the company.HOWEVER, I now have the product sitting in my home It arrived just the other day I feel that since the company has refunded my money that the product should be returned to them.HOWEVER, when it arrived, it did not contain a packaging slip (the plastic covering was noticeably ripped open) AND the box has been opened by someone since it noticeably has two different colored tapes on it and each tape is not properly sealed.I am not sure what to do with this product since I have been refunded the money.AND I do not want to pay shipping to return it.Bottom linesince I received my money back, what do I do with this package?Regards, [redacted]
I have reviewed the
response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meHOWEVER, since our Revdex.com contact and the business decision of refunding the charge I have received the product and I am not sure what to do with it.I do want my money back which my credit card company has informed me that I have received a refund from the company.HOWEVER, I now have the product sitting in my home. It arrived just the other day. I feel that since the company has refunded my money that the product should be returned to them.HOWEVER, when it arrived, it did not contain a packaging slip (the plastic covering was noticeably ripped open) AND the box has been opened by someone since it noticeably has two different colored tapes on it and each tape is not properly sealed.I am not sure what to do with this product since I have been refunded the money.AND I do not want to pay shipping to return it.Bottom linesince I received my money back, what do I do with this package?
Regards,
*** ***
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
We end up replacing the item that he did not like or want at that time. He is now happy with what we are sending him.
Specialty Medical SUPPLY Everday Low Pricing & Expert AdviceDear Revdex.com,We received your letter pertaining to a customer of ours. It was assigned an ID of [redacted].The Customer was shipped the wrong item by us and called us to let us know that. Our customer service agent told her that we would be...
picking up the wrong item and sending out the right item to her as soon as the Wrong item got picked up by UPS. She stated that was fine and to let her know. The person who handles the returns was out 2 days because of a family emergency. As soon as he got back he tried Several times to call this customer and left a message to let her know that the manufacturer did not want the wrong item back because of it being a bed hygiene product and for the customer to donate it to a church or nursing home. He also left her a message asking her if she wanted us to ship out the right product and did not get an answer. So after a few days of calling her we decided to give her a full refund but we could not process the refund because she already disputed the charge with her credit card company and they had given her a full refund last week. We are here Monday thru Friday everyday answering the phones from 9-5:30 EST time and have not had any other customers not be able to reach us during our working hours. Since the customer wanted a full refund then this complaint should be closed since she was already given a full refund by her credit card company.ThanksSpecialty Medical264 Center St.Miamiville, OH 45147
I just wanted to let you know that we went ahead and even though the shipping shows received, we refunded the customer the full amount we did put the refund through today, should be back in their account tomorrow, I will contact the customer and let them know that also.
They refused delivery at door, the manufacturer still doesn't have it back. Yesterday we sent check for full refund $164.95, they should have it by the end of this week. The only reason we couldn't do refund back to card is because its after 60 days they won't allow us to do it.
Business contacted Revdex.com on 5/9/16 and stated, can donate or keep the item, that is perfectly fine.
Date Sent: 4/21/2016 11:31:14 AM[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. HOWEVER, since our Revdex.com contact and the business decision of refunding the charge I have received the product and I am not sure what to do with it.I do want my money back which my credit card company has informed me that I have received a refund from the company.HOWEVER, I now have the product sitting in my home. It arrived just the other day. I feel that since the company has refunded my money that the product should be returned to them.HOWEVER, when it arrived, it did not contain a packaging slip (the plastic covering was noticeably ripped open) AND the box has been opened by someone since it noticeably has two different colored tapes on it and each tape is not properly sealed.I am not sure what to do with this product since I have been refunded the money.AND I do not want to pay shipping to return it.Bottom line. . . since I received my money back, what do I do with this package?Regards, [redacted]