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Reviews Wheelchair Specialty Mobility

Specialty Mobility Reviews (4)

• Jan 14, 2021

Check your pricing
Very disappointed in the lack of service. We’ve used this company for years and today I was completely taken back with the lack of care and just wanting to prove a point. We were charged $105 for installing a part that we could have done ourselves. When the install happened there was no explanation of it being an install charge. It was explained that it was a new product and cost $165. Well the product was incorrect so we exchanged it today and we knew the price of the old one so when I asked about a credit that’s when we were told of the install charge. I have no problem paying an install charge but I do have a problem with not being upfront about the charges. I will say Josh was very nice and ended up agreeing to send us a second device to offset the charge. Yes the service was provided, but again be honest. Sadly disappointed.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I have emails that I can provide starting November 22nd with the issuesFirst time I notified Mr [redacted] early November on the sewage smell the old landlord came out and couldn't find the issueMr [redacted] is lying for the first time he contacted myself was Decvia email the maintenance man would call meAfter speaking to the maintenance man he stated he had to get a hold of Mr ***Mr [redacted] was informed I work in the caves and was only reachable via email during regular business hours in which I still have the emailsThe people in unit one stated they had been trying to reach Mr [redacted] since the week of Novof the hot water issueOnce the property changed hands it was no longer the previous owners responsibility to make repairs and certainly not mine to contact the previous ownerMr [redacted] did not try to call myself everyday that is a complete utter lie for phone records will show thatDuring a conversation with Mr [redacted] on Deche informed myself he had been trying to reach the new owners of the property on the issues as well as the old owner for [redacted] old owner gave him a wrong number for another maintenance man and could not give myself a time line when the issues would be fixedAlso, Mr [redacted] stated in the same conversation that the maintenance guy supposedly lived out in the area and was not going to come to the residence for one thingMr [redacted] was informed by myself and the maintenance man the breakers needed to be replacedMr [redacted] did not get on the ball till I informed him I would be contacting the new owners myself and sending them copies of the correspondence and filed complaintsWe were without hot water for a monthThe maintenance man and Mr [redacted] himself knew of the specified communication of email since I have no reception at workIt irritates me Mr [redacted] wants to make us look bad because he is not taking care of the issues in a timely fashion, I filed complaints on the company and as the property manager he could of used their key to gain entrance for "Repairs" and I am wondering why he did not do so? Regards, [redacted]

Good Evening:I took over managing this unit property back in September Some of these items probably should have been addressed with the previous landlordNeither the less, I have been trying to deal with these repair itemsThree repairmen have been in contact with *** *** just
last week to find her stating that the weekend after Christmas is the earliest she can be homeMr *** *** has the appointment scheduledI try to return my phone calls every day, whereas, Ms *** is not telling the truth about having tried to contact me some eight times The owner/Landlord lives out of the state, whereas, I am in contact with him almost daily since I took over the management of this propertyI am told by the repairman *** *** the repairman that the two apartments #& both have hot waterI understand that the breakers in both units had tripledNow that the repairman has the appointment with *** *** this weekend hopefully the other items will be taking care off soonSome tenants are very funny people, whereas, sometimes they will try anything to try to get out of paying their rent on timeJust remember that the owner lived out of the city, whereas, he has repairmen here in the city to take care of the repairs when they happenI have the repairmen telephone numbers.Thank you,*** * ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
I have 7 emails that I can provide starting November 22nd with the issues. First time I notified Mr. [redacted] early November on the sewage smell the old landlord came out and couldn't find the issue. Mr. [redacted] is lying for the first time he contacted myself was Dec. 2 via email the maintenance man would call me. After speaking to the maintenance man he stated he had to get a hold of Mr [redacted]. Mr. [redacted] was informed I work in the caves and was only reachable via email during regular business hours in which I still have the emails. The people in unit one stated they had been trying to reach Mr. [redacted] since the week of Nov. 16 of the hot water issue. Once the property changed hands it was no longer the previous owners responsibility to make repairs and certainly not mine to contact the previous owner. Mr. [redacted] did not try to call myself everyday that is a complete utter lie for phone records will show that. During a conversation with Mr. [redacted] on Dec. 16 he informed myself he had been trying to reach the new owners of the property on the issues as well as the old owner for [redacted] old owner gave him a wrong number for another maintenance man and could not give myself a time line when the issues would be fixed. Also, Mr [redacted] stated in the same conversation that the maintenance guy supposedly lived out in the area and was not going to come to the residence for one thing. Mr [redacted] was informed by myself and the maintenance man the breakers needed to be replaced. Mr. [redacted] did not get on the ball till I informed him I would be contacting the new owners myself and sending them copies of the correspondence and filed complaints. We were without hot water for a month. The maintenance man and Mr [redacted] himself knew of the specified communication of email since I have no reception at work. It irritates me Mr. [redacted] wants to make us look bad because he is not taking care of the issues in a timely fashion, I filed complaints on the company and as the property manager he could of used their key to gain entrance for "Repairs" and I am wondering why he did not do so?
Regards,
[redacted]

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Address: 6400 W Okanogan Ave, Kennewick, Washington, United States, 99336-7686

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