Specialty Parts Group Inc.

Review: They sent out a product that I never received & claims they will not refund my money because they sent it. Even though somewhere between them & me it went missing.Invoice No. [redacted]Confirmation No: [redacted]Shipment Tracking: [redacted] USPS [redacted] @ $101.80 = $101.80Desired Settlement: I would like a full refund even after the owner I spoke to offered to refund me only half & then hung up the phone in my face.

Business

Response:

Customer Expressed that he thought that the item had been stolen off of his front porch before he was able to get it. I expressed we do not cover theft and offered to sent another one out for half price and he refused the offer.

The tracking number shows that it was Delivered [redacted] usps.

Owner [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I never expressed that the item was stolen. I had the tracking number & was checking the status. I checked & saw it was scheduled for delivery on Sept. 16,2013, therefore I was home in the front room waiting on the package. Later, I checked the status & the delivery date had been changed to Sept. 17,2013. That was around 11 a.m on Sept. 16,2013. I was debating on whether or not to just go up to the Post Office & pick it up because the Tracking Information showed it was there just re-scheduled for delivery the next day. Somewhere between 3 p.m & 4 p.m I checked it again before I was to go up to the Post Office & pick the package up & the USPS website stated the package had been delivered. The only issue was I had not received it. I call Filler Neck Supply Co., they said call the Post Office. I called the Post Office, they said they left it on the porch & hung up the phone instead of trying to explain. I called Filler Neck Co. again, they said wait a day & see if it shows up. The next day I called Filler Neck Supply Co. the guy said instead of us refunding your money call & file a claim with your credit card company. I called the Credit Card Company & they said it was nothing they could do because it was an authorized purchase. I then called Filler Neck Supply Co. again & told them what [redacted] had to say. While explaining to [redacted] the situation he became agitated with the situation & offered me the half off deal. I explained that I understood it was the fault of the [redacted] Service for just leaving on the porch, I mean without even a knock, just try to understand my side. I paid Filler Neck Supply Co. so the Post Office is not going to refund the other half. Why do I as the customer have to eat the cost. This is the point where [redacted] hung up the phone on me as well & I turned the situation over to the Revdex.com. I just wanted what I ordered for the money I paid, after all the rudeness I just want a full refund of $101.80.

Regards,