I am aware that the customer is not satisfied with the home. However, the home is as it was ordered by signed confirmation by the customer. Assuming that RHI could have done more to insure the customer's satisfaction we agreed in writing once and then a second time to make a cash settlement to resolve the differences. The second agreement has not been returned and that is why, at least some of the customer's complaints have not been addressed. Customer is welcome to have his legal help review the settlement document and request any changes they would like. As far as warranty service, a number of calls have been made to the home and as far as we know all warranty items reported within the 1 year warranty time frame have been addressed.
The [redacted]’s purchased a modular home from Riverview Homes in November 2013. The home was ordered from the manufacturer with a confirmation signed by the [redacted]’s dated 5/1/14. The house arrived from the factory in June 2014. The home arrived as ordered. There were...
discussions that the home was not correct, though it did arrive as ordered. In an effort to satisfy the customer a settlement was agreed too and a signed agreement was made. Home was delivered August 2014. RHI ran two service calls on the home to fix reported and warranted items. No report of any problem with rear door. In December when RHI was trying to receive final payment it became necessary to hire an attorney to represent us. In Feb 2015 an agreement was reached again and the final check was released by [redacted], no signed copy was returned since the [redacted]s were going to have it reviewed by their attorney. At this time any service related items would be well outside the time limit of the 1 year warranty provided by the manufacturer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I am aware that the customer is not satisfied with the home. However, the home is as it was ordered by signed confirmation by the customer. Assuming that RHI could have done more to insure the customer's satisfaction we agreed in writing once and then a second time to make a cash settlement to resolve the differences. The second agreement has not been returned and that is why, at least some of the customer's complaints have not been addressed. Customer is welcome to have his legal help review the settlement document and request any changes they would like. As far as warranty service, a number of calls have been made to the home and as far as we know all warranty items reported within the 1 year warranty time frame have been addressed.
The [redacted]’s purchased a modular home from Riverview Homes in November 2013. The home was ordered from the manufacturer with a confirmation signed by the [redacted]’s dated 5/1/14. The house arrived from the factory in June 2014. The home arrived as ordered. There were...
discussions that the home was not correct, though it did arrive as ordered. In an effort to satisfy the customer a settlement was agreed too and a signed agreement was made. Home was delivered August 2014. RHI ran two service calls on the home to fix reported and warranted items. No report of any problem with rear door. In December when RHI was trying to receive final payment it became necessary to hire an attorney to represent us. In Feb 2015 an agreement was reached again and the final check was released by [redacted], no signed copy was returned since the [redacted]s were going to have it reviewed by their attorney. At this time any service related items would be well outside the time limit of the 1 year warranty provided by the manufacturer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]