Specialty Pump & Plumbing

Better Business Bureau 4/20/2015Please find the letter we sent to the Mr[redacted] He was not "charged" anything He accepted anestimate There is a differenceWe never "charge" people aftera job is doneWe bid every job in advanceHe is trying to twist the truthjust enough by saying we "charged" himHe then goes on to detailimagined time "impressions" and comparisons to [redacted] materialpricing.He chose the better of two pump installationsThe actual retail price for thepump in our industry is higher than the " [redacted] do it yourselfprice"That is because we are a service dealer and we include warrantyserviceWho said we are supposed to match [redacted] ? How would that ever bepossible?We never represented the job would take hours (his impression)We are not atime and material contractor and we don't discuss timeHe sort of inventedthatA State of Washington Licensed Electrician/Plumber and a Certified TraineeElectrician/Plumber were on this jobOur work takes less time because we knowour trade Should we not be paid for that? We are highly regulatedAfterthousands of hours of required training and class time, we expect to be paidfor our knowledgeMr [redacted] wants to bend the truth in his favorIt'ssimpleHe wanted his pump system fixed quickly because his whole house was out of serviceWe arrangedto have the sewer tank pumped out and then we installed the correctly sizedGrinder pump to replace his non grinder pump We put his house back inservice quickly and correctlyBy the way, he might want to know that the pump we installed was a fairly newdesign that is sized correctly for his house and will last longer than mostcompetitors would have installedMost of our competition are not even awarethat this pump exists or even care about it Until recently, industry hasbeen relegated to installing too large or the wrong style of pump in thisapplication The larger pumps have a short lifeSometimes they last halfas longThis pump is sized correctly.It’s simpleMr [redacted] is shopping afterthe factHe is telling everyone that he is right and we are wrongHe hasnotified other online entitiesWe will respond to every single one and maybeeven a few that he is unaware of Hewill be reported to this organization https://www.bcbureau.org/.Specialty Pump and Plumbing, IncToby C [redacted] ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***