Specialty Services of Virginia inc.

This letter is in reference to complaint ID ***, and water damages to a home due to alleged negligence of our companyThe receipt of your letter is the second correspondence from the resident demanding money for damages we strongly feel are not the result of our negligenceHe has made false
claims, and intentionally not provided all materials necessary to back his claimsI have included with this response, all correspondence from each party since the original letter demanding money was received.As a response to his claims in this particular filing:We perform all power washing jobs with the same methods, and to the highest standards possible, for proper cleaning of the buildingOnly the necessary pressure is used to clean siding, and is within all siding manufacturers' guidelines as a safe pressureThe damages on this residents unit were a direct result of his windows either being installed improperly, or being left (unintentionally) open or slightly cracked during the projectThe clause in our contract stating we are not responsible for damages due to open windows, damaged or missing weather stripping, or items left in work areas is not there as something to hide behind, as the customer implies, rather a precaution to protect ourselves from liability on instances such as this occurrenceThe letter received from the management company prior to our arrival states to keep all windows and doors shut during the projectWhether or not this customer took such steps to prevent this from happening, I cannot make claims toHowever, based on the pictures provided by the customer, a walkthrough with the manager present, and inspection of the damages personally, I still firmly believe we did not act in a negligent manner to cause these damagesThe job was performed as we were hired to do.There are circumstances that should be considered, which I have listed below:• The windows themselves: Out of units on this property, this unit is the only one claiming water damageConsidering that no other unit had intrusion of any water whatsoever, and all were cleaned in the same fashion as the damaged unit, it strongly suggests that there was something different with this unitAfter a closer inspection, and verification from other residents in the community, this unit is the only one that had the windows replaced since the property was built.• The inspection report: The resident hired a third party to verify if the installation of the windows, to which the inspector claims were installed properlyHowever, included with this report is also a claim that the windows don't "appear” to have been washed because of the lack of water in key areasI ask thisif we did not appear to have cleaned the windows, how could we have caused hurricane force winds and driving rain into the window causing this damage? Furthermore, if we couldn't get even a small area clean on the window, how could we have caused such extensive damage?In addition, the report states “if the J-trim leaked then water intrusion would most likely occurred along the inside window frame and/or trim and ran down the wall.”When the meeting took place with the manager, the resident, and myself all present to review the damage, he claimed there was water running down the wall and around the trim, and that he had just had the place painted (a fact he mentioned more than once during the meeting)The manager will verify this statementAfter my initial response to him stating those facts, he denied it in the responding email claiming I changed my storyI stand by my claim that he changed the story to support what his own third-party, professional opinion came to the conclusion ofHe did not keep the original claim that there was water on his “fresh paint" because it was not beneficial to his inspection report and the intent of his claims.• The flooring estimates: The resident has also made contradicting claims why the entire living room flooring needs replacingIn his original claim with supporting quotes for flooring replacement, each quote has different square footage to be replaced, however BOTH are over square feetAs I stated in my original response to the resident, only a fraction of the floor was damaged by water, so why does all flooring of a laminate floor need be replaced? He first claimed it was interlocking and color was “impossible” to match, then the recent claim was only because it was interlocking.As a professional contractor myself, and after installing floors such as his type, he is incorrect on both statementsThe damaged flooring covered approximately square feet totalLaminate flooring is manufactured with the intent of having uniformity throughout an entire series of product, so discoloration would not occur as his original claim statesSecondly, interlocking floor systems can be replaced in sections because they are installed in 16" x 36" sections to begin withEspecially at the wall where the flooring begins, this would be even easier to replace just a few feet into the room, much less something feet away that was not damagedA simple google search will reveal what I am stating is factual and true“Partially repair laminate flooring" or “wet laminate floor repair" or anything of the like, will result in homeowner answers, contractor answers, professional flooring answersall which state a laminate floor is put together in pieces, so it can be dismantled in pieces and replaced near a wallIf needed, I could get hundreds of professional opinions sent to me stating replacement of a few feet into a room are very standard practice in an event like this.The resident has made claims over and over during this process in an attempt to have someone pay for new flooring in his unitIt appears he will pursue all avenues in an attempt to make this happen, so much that he sent the exact same original complaint and demand for money to the property management company claiming their negligence, written in the same format but with the name changedIt should be clear that he will take any avenue he can to find fault in anyone but himself in this mannerHe accidentally left the window cracked open.Mrs***, please review ALL information provided before posting this unsupported, fraudulent claim from this resident in an attempt to blemish to our good company nameI truly feel bad for what this situation has become, but cannot agree to pay for something because this gentleman continually tries to defame our companyAs you can see from his most recent response email, he claims to “See us in court"which I assumed would be our next course of action, however he chose to go with the Revdex.com claim firstI will gladly spend the money to defend our position in this manner through the legal system| intend to have all witnesses testify in court that all statements I have made in this letter are true as wellWe stand by our original claims that either the window was left cracked open (Unintentionally), or the windows were installed improperly (again, not intentionally)These types of situations are not the responsibility of our company or any of its employees.Should you have any other questions on this matter, or if additional information is needed as a response to his accusation, please feel free to email me at *** or call me on my direct number,###-###-####.Sincerely,Brad K***, VP

This letter is in reference to complaint ID [redacted], and water damages to a home due to alleged negligence of our company. The receipt of your letter is the second correspondence from the resident demanding money for damages we strongly feel are not the result of our negligence. He has made...

false claims, and intentionally not provided all materials necessary to back his claims. I have included with this response, all correspondence from each party since the original letter demanding money was received.As a response to his claims in this particular filing:
We perform all power washing jobs with the same methods, and to the highest standards possible, for proper cleaning of the building. Only the necessary pressure is used to clean siding, and is within all siding manufacturers' guidelines as a safe pressure. The damages on this residents unit were a direct result of his windows either being installed improperly, or being left (unintentionally) open or slightly cracked during the project. The clause in our contract stating we are not responsible for damages due to open windows, damaged or missing weather stripping, or items left in work areas is not there as something to hide behind, as the customer implies, rather a precaution to protect ourselves from liability on instances such as this occurrence. The letter received from the management company prior to our arrival states to keep all windows and doors shut during the project. Whether or not this customer took such steps to prevent this from happening, I cannot make claims to. However, based on the pictures provided by the customer, a walkthrough with the manager present, and inspection of the damages personally, I still firmly believe we did not act in a negligent manner to cause these damages. The job was performed as we were hired to do.
There are circumstances that should be considered, which I have listed below:
• The windows themselves: Out of 96 units on this property, this unit is the only one claiming water damage. Considering that no other unit had intrusion of any water whatsoever, and all were cleaned in the same fashion as the damaged unit, it strongly suggests that there was something different with this unit. After a closer inspection, and verification from other residents in the community, this unit is the only one that had the windows replaced since the property was built.
• The inspection report: The resident hired a third party to verify if the installation of the windows, to which the inspector claims were installed properly. However, included with this report is also a claim that the windows don't "appear” to have been washed because of the lack of water in key areas. I ask this... if we did not appear to have cleaned the windows, how could we have caused hurricane force winds and driving rain into the window causing this damage? Furthermore, if we couldn't get even a small area clean on the window, how could we have caused such extensive damage?
In addition, the report states “if the J-trim leaked then water intrusion would most likely occurred along the inside window frame and/or trim and ran down the wall.”When the meeting took place with the manager, the resident, and myself all present to review the damage, he claimed there was water running down the wall and around the trim, and that he had just had the place painted (a fact he mentioned more than once during the meeting). The manager will verify this statement. After my initial response to him stating those facts, he denied it in the responding email claiming I changed my story. I stand by my claim that he changed the story to support what his own third-party, professional opinion came to the conclusion of. He did not keep the original claim that there was water on his “fresh paint" because it was not beneficial to his inspection report and the intent of his claims.
• The flooring estimates: The resident has also made contradicting claims why the entire living room flooring needs replacing. In his original claim with supporting quotes for flooring replacement, each quote has different square footage to be replaced, however BOTH are over 375 square feet. As I stated in my original response to the resident, only a fraction of the floor was damaged by water, so why does all flooring of a laminate floor need be replaced? He first claimed it was interlocking and color was “impossible” to match, then the recent claim was only because it was interlocking.
As a professional contractor myself, and after installing floors such as his type, he is incorrect on both statements. The damaged flooring covered approximately 40 square feet total. Laminate flooring is manufactured with the intent of having uniformity throughout an entire series of product, so discoloration would not occur as his original claim states. Secondly, interlocking floor systems can be replaced in sections because they are installed in 16" x 36" sections to begin with. Especially at the wall where the flooring begins, this would be even easier to replace just a few feet into the room, much less something 15 feet away that was not damaged. A simple google search will reveal what I am stating is factual and true. “Partially repair laminate flooring" or “wet laminate floor repair" or anything of the like, will result in homeowner answers, contractor answers, professional flooring answers... all which state a laminate floor is put together in pieces, so it can be dismantled in pieces and replaced near a wall. If needed, I could get hundreds of professional opinions sent to me stating replacement of a few feet into a room are very standard practice in an event like this.The resident has made false claims over and over during this process in an attempt to have someone pay for new flooring in his unit. It appears he will pursue all avenues in an attempt to make this happen, so much that he sent the exact same original complaint and demand for money to the property management company claiming their negligence, written in the same format but with the name changed. It should be clear that he will take any avenue he can to find fault in anyone but himself in this manner. He accidentally left the window cracked open.
Mrs. [redacted], please review ALL information provided before posting this unsupported, fraudulent claim from this resident in an attempt to blemish to our good company name. I truly feel bad for what this situation has become, but cannot agree to pay for something because this gentleman continually tries to defame our company. As you can see from his most recent response email, he claims to “See us in court"... which I assumed would be our next course of action, however he chose to go with the Revdex.com claim first. I will gladly spend the money to defend our position in this manner through the legal system. | intend to have all witnesses testify in court that all statements I have made in this letter are true as well. We stand by our original claims that either the window was left cracked open (Unintentionally), or the windows were installed improperly (again, not intentionally). These types of situations are not the responsibility of our company or any of its employees.
Should you have any other questions on this matter, or if additional information is needed as a response to his accusation, please feel free to email me at [redacted] or call me on my direct number,###-###-####.
Sincerely,
Brad K[redacted], VP