Specialty Stores Inc

Hi ***,Thanks for your message! I can see the first two of your Holiday pre-order items were delivered on 8/18:https***We're still waiting on our first supply of the Christmas Car T-Shirt to come into stockThe
manufacturer is expecting a supply this week, so we will receive it in about daysWould you like to wait for that item? We expect to be able to ship it in the next couple of weeksIf you'd prefer a refund so you can re-order when it is back in stock, we'd be happy to provide one to you immediatelyJust let us know what works best for you. Thanks again!Best,MyBabyPie.com

Complaint: ***I did send picsIts not that the item didn't fit but that the item is defectiveI should not pay shipping and lose money over something that should have never arrived to my home in that condition. I am rejecting this response because:Sincerely,*** ***

We definitely want to resolve *** concernsWe recommend returning the item via First Class Mail, which should just be a few dollarsTo further help, we will gladly waive the restocking fee as well as accept the return after the typical day windowHeather, I am sorry that you had trouble reaching us - we handle return inquiries online using the return authorization form on the website and work diligently to respond to all inquiries within hoursPlease let us know what we can do to resolve your concerns
Sincerely,
Specialty Stores, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

This is to let you know that I have received a full refund from this merchant.  It has been resolved to my satisfaction and would like to withdraw my complaint and close this case.Thank you.[redacted]Sent from my iPad

Complaint: [redacted]I am rejecting this response because:
 
the problem was not that the order wasn't received..the problem is that I wanted to return the item and the number they give to call is a bogus line that has endless ads and never a representative who can help. It then directs you to a second bogus line. I then filed a request for return and the link that was sent to me was invalid. Once I emailed the company again saying that I was going to file a claim with the Revdex.com I got a QUICK response saying that my item could be only be returned if it arrived to them by the 18th which would have cost me over $50 in shipping as it was two days away. (The item only cost $19.99 to begin with.).  After I told the company this he said to send it back and they would do the return anyway (which was greatly appreciated) however, the cheapest shipping I could get was $10 and then they charge a restocking fee so it is a waste of time to send it back. Bottom line is their customer service is hugely lacking (until you threaten to take action). What's done is done and I'm moving on but will not be sending any more business their way. Sincerely,[redacted]

Hi! [redacted] ordered one of our personalized baby memory books that is supplied to us by a boutique vendor and artist. It’s one of our favorite baby books and our customers who have purchased it have overwhelmingly loved it.  As with all personalized items, we have a "no...

return" policy, except in the case of defects. This is because personalized items cannot be resold. However, since [redacted] was not happy with her album, we coordinated with the artist to accept a return and offer a refund for the purchase. We were very glad that we could offer an exception to the policy for [redacted]. We are also happy to waive the restocking fee and provide a full merchandise refund on the purchase. Furthermore, we are even willing to refund the cost of shipping the product to her, which is also above and beyond our return policy in the interest of her delight.All that we ask is that [redacted] drop the item in the mail and return the book to the artist, paying for return postage. We asked [redacted] to return to the artist because it is she who is coordinating with us for the return acceptance. Since the book is handmade, the artist will be able to dissemble it and re-use the pages in a future album that she creates. We truly wish that these concessions will satisfy [redacted] and we will certainly provide a refund once the item is received. Thank you very much!

Hi [redacted],Thanks for your inquiry. We have replied to your support ticket twice on our customer service portal (see attached). I am so sorry that you had not seen the response. Your order was shipped on June 1st, but it was returned to us as undeliverable as addressed. The tracking info on the...

order is below:https://tools.usps.com/go/TrackConfirmAction.action?tLabels=[redacted]The shipping address on the order was:[redacted]
[redacted]
[redacted]We would be very happy to re-ship this to you but just would need a corrected address if the above is incorrect. Otherwise, we will certainly refund the purchase. Thank you!Sincerely,Kristin W[redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]

Hello!We have authorized [redacted] return according to our return policy and are very eager to resolve her concerns. The item did not fit and we are happy to accept a return in a case like this. All she needs to do is drop it in the mail and we will provide the refund on receipt of the merchandise. We...

asked for photos to back up the [redacted] claim that the outfit was grossly out of proportion, but the pictures did not demonstrate the problem (in fact the pants were not even shown in her photo). So, we asked that the photo be retaken next to a ruler or tape measure to show whether the outfit was not in the proper dimensions. If this item is defective, this will allow us to provide evidence to the manufacturer so that we can expedite a credit. If [redacted] is unwilling to provide these photos, we can still accept her return and provide a refund. We have provided [redacted] with a return authorization including our return address and we will expedite her refund on receipt of the merchandise. Thank you!Best,Specialty Stores, Inc.

Hi [redacted],We're so sorry to hear you are still having trouble receiving our emails. We have issued a return authorization to you on four separate occasions, with each inquiry you have made to us. It's no problem at all to return the item you purchased, and there are no worries about the 30 day...

policy - we are happy to take it back for you. Please return your album with the original packing slip, if possible, to:Specialty Stores Returns Processing [redacted] Traverse City, MI 49686Once we receive your order in new condition, your store credit or refund will be processed within 14 business days. We strongly recommend that you send your return back with tracking and or insurance to prevent any problems with a lost package. This can be done with [redacted] or [redacted] or, more economically, with [redacted] with "Delivery Confirmation" added. Thanks again - we are very glad to know that this will be resolved for you!Sincerely,Specialty Stores, Inc.

Hello!
Customers can always reach us at [email protected]. This customer's package was shipped as promised on December 8th and delivered on December 14th. Please see the tracking number...

below:
https://www.fedex.com/apps/fedextrack/?action=track&tracknumbers=[redacted]<...⇄ /> Thank you!

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]