Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
This is to let you know that I have received a full refund from this merchant It has been resolved to my satisfaction and would like to withdraw my complaint and close this case.Thank you[redacted] Sent from my iPad
Hi [redacted] ,We're so sorry to hear you are still having trouble receiving our emails. We have issued a return authorization to you on four separate occasions, with each inquiry you have made to us. It's no problem at all to return the item you purchased, and there are no worries about the 30 day... policy - we are happy to take it back for you. Please return your album with the original packing slip, if possible, to:Specialty Stores Returns Processing [redacted] Traverse City, MI 49686Once we receive your order in new condition, your store credit or refund will be processed within 14 business days. We strongly recommend that you send your return back with tracking and or insurance to prevent any problems with a lost package. This can be done with [redacted] or [redacted] or, more economically, with [redacted] with "Delivery Confirmation" added. Thanks again - we are very glad to know that this will be resolved for you!Sincerely,Specialty Stores, Inc.
Hi! [redacted] ordered one of our personalized baby memory books that is supplied to us by a boutique vendor and artistIt’s one of our favorite baby books and our customers who have purchased it have overwhelmingly loved it As with all personalized items, we have a "no return" policy, except in the case of defectsThis is because personalized items cannot be resoldHowever, since [redacted] was not happy with her album, we coordinated with the artist to accept a return and offer a refund for the purchaseWe were very glad that we could offer an exception to the policy for ***We are also happy to waive the restocking fee and provide a full merchandise refund on the purchaseFurthermore, we are even willing to refund the cost of shipping the product to her, which is also above and beyond our return policy in the interest of her delight.All that we ask is that [redacted] drop the item in the mail and return the book to the artist, paying for return postageWe asked [redacted] to return to the artist because it is she who is coordinating with us for the return acceptanceSince the book is handmade, the artist will be able to dissemble it and re-use the pages in a future album that she createsWe truly wish that these concessions will satisfy [redacted] and we will certainly provide a refund once the item is receivedThank you very much!
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***
Hello! Customers can always reach us at [email protected] customer's package was shipped as promised on December 8th and delivered on December 14thPlease see the tracking number below: https://www.fedex.com/apps/fedextrack/?action=track&tracknumbers= [redacted] Thank you!
Complaint: [redacted] I am rejecting this response because: the problem was not that the order wasn't received..the problem is that I wanted to return the item and the number they give to call is a bogus line that has endless ads and never a representative who can helpIt then directs you to a second bogus lineI then filed a request for return and the link that was sent to me was invalidOnce I emailed the company again saying that I was going to file a claim with the Revdex.com I got a QUICK response saying that my item could be only be returned if it arrived to them by the 18th which would have cost me over $in shipping as it was two days away(The item only cost $to begin with.) After I told the company this he said to send it back and they would do the return anyway (which was greatly appreciated) however, the cheapest shipping I could get was $and then they charge a restocking fee so it is a waste of time to send it backBottom line is their customer service is hugely lacking (until you threaten to take action)What's done is done and I'm moving on but will not be sending any more business their waySincerely, [redacted]
Hi [redacted] ,Thanks for your inquiryWe have replied to your support ticket twice on our customer service portal (see attached)I am so sorry that you had not seen the responseYour order was shipped on June 1st, but it was returned to us as undeliverable as addressedThe tracking info on the order is below:https://tools.usps.com/go/TrackConfirmAction.action?tLabels= [redacted] The shipping address on the order was: [redacted] ***We would be very happy to re-ship this to you but just would need a corrected address if the above is incorrectOtherwise, we will certainly refund the purchaseThank you!Sincerely,Kristin W*** ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
This is to let you know that I have received a full refund from this merchant It has been resolved to my satisfaction and would like to withdraw my complaint and close this case.Thank you[redacted] Sent from my iPad
Hi [redacted] ,We're so sorry to hear you are still having trouble receiving our emails. We have issued a return authorization to you on four separate occasions, with each inquiry you have made to us. It's no problem at all to return the item you purchased, and there are no worries about the 30 day... policy - we are happy to take it back for you. Please return your album with the original packing slip, if possible, to:Specialty Stores Returns Processing [redacted] Traverse City, MI 49686Once we receive your order in new condition, your store credit or refund will be processed within 14 business days. We strongly recommend that you send your return back with tracking and or insurance to prevent any problems with a lost package. This can be done with [redacted] or [redacted] or, more economically, with [redacted] with "Delivery Confirmation" added. Thanks again - we are very glad to know that this will be resolved for you!Sincerely,Specialty Stores, Inc.
Hi! [redacted] ordered one of our personalized baby memory books that is supplied to us by a boutique vendor and artistIt’s one of our favorite baby books and our customers who have purchased it have overwhelmingly loved it As with all personalized items, we have a "no return" policy, except in the case of defectsThis is because personalized items cannot be resoldHowever, since [redacted] was not happy with her album, we coordinated with the artist to accept a return and offer a refund for the purchaseWe were very glad that we could offer an exception to the policy for ***We are also happy to waive the restocking fee and provide a full merchandise refund on the purchaseFurthermore, we are even willing to refund the cost of shipping the product to her, which is also above and beyond our return policy in the interest of her delight.All that we ask is that [redacted] drop the item in the mail and return the book to the artist, paying for return postageWe asked [redacted] to return to the artist because it is she who is coordinating with us for the return acceptanceSince the book is handmade, the artist will be able to dissemble it and re-use the pages in a future album that she createsWe truly wish that these concessions will satisfy [redacted] and we will certainly provide a refund once the item is receivedThank you very much!
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***
Hello! Customers can always reach us at [email protected] customer's package was shipped as promised on December 8th and delivered on December 14thPlease see the tracking number below: https://www.fedex.com/apps/fedextrack/?action=track&tracknumbers= [redacted] Thank you!
Complaint: [redacted] I am rejecting this response because: the problem was not that the order wasn't received..the problem is that I wanted to return the item and the number they give to call is a bogus line that has endless ads and never a representative who can helpIt then directs you to a second bogus lineI then filed a request for return and the link that was sent to me was invalidOnce I emailed the company again saying that I was going to file a claim with the Revdex.com I got a QUICK response saying that my item could be only be returned if it arrived to them by the 18th which would have cost me over $in shipping as it was two days away(The item only cost $to begin with.) After I told the company this he said to send it back and they would do the return anyway (which was greatly appreciated) however, the cheapest shipping I could get was $and then they charge a restocking fee so it is a waste of time to send it backBottom line is their customer service is hugely lacking (until you threaten to take action)What's done is done and I'm moving on but will not be sending any more business their waySincerely, [redacted]
Hi [redacted] ,Thanks for your inquiryWe have replied to your support ticket twice on our customer service portal (see attached)I am so sorry that you had not seen the responseYour order was shipped on June 1st, but it was returned to us as undeliverable as addressedThe tracking info on the order is below:https://tools.usps.com/go/TrackConfirmAction.action?tLabels= [redacted] The shipping address on the order was: [redacted] ***We would be very happy to re-ship this to you but just would need a corrected address if the above is incorrectOtherwise, we will certainly refund the purchaseThank you!Sincerely,Kristin W*** ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***