Speck Products

Dear Jessica,
 
Please let me apologize for the delay in this response. I thought this was already actioned, I don't know what happened. I would be glad to replace your case for another. Please email me at [redacted] and I will send you a replacement case. Look forward to...

hearing from you. Once again I do apologize for the delay.
 
Have a Specktacular Day!
 
Barb [redacted]
Director of Customer Service
Speck Products

Complaint: [redacted]I am rejecting this response because: had it not been for your case this damage would have never occurred to my [redacted]. I have attached pictures above to show the major damage your product has caused. Refunding me for just the cost of the case is absolutely unacceptable, your company needs to cover the entire cost of damages your product has done to my [redacted]. Sincerely,[redacted]

Hi I spoke with this customer and listened to her interactions she had with the CS team and apologized for the way she was treated and the poor service she received. I sent her some free Case samples for  3 devices Samsung Note 8, Samsung S8 Plus and Samsung S7 as well as a SPECK BackPack for...

all her trouble. I have also submitted a check request for a refund of her 2 devices as she requested. 
Sincerely, 
Barb [redacted]

Dear Jakob,
I apologize for your warranty problem and the fact that you were not taken care of professionally with your warranty issues. I will certainly coach and counsel the team members involved. I will also put in a request for a refund asap and would like to send you some free cases for the trouble you experienced with your warranty replacements. Please email me at [redacted] and tell me what kind of cases you would like and I will send them out to you. 
Once again please accept my apology on behalf of Speck and I look forward to hearing from you.
 
Sincerely,
Barb [redacted]
Director of Customer Service

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I will accept a full refund for the products purchased.Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Final Consumer Response /* (2000, 5, 2015/06/29) */
I am writing to notify you that complaint case # XXXXXXXX appears to have been settled. I was notified by the business that they are mailing me a check for the refund amount that I had complained about having not received.
If this is not the...

correct email address to use to update or close a complaint, then please let me know who to contact to do so. Thank you.
Best,
[redacted]

Initial Business Response /* (1000, 8, 2015/09/15) */
Contact Name and Title: [redacted] Dir of CS
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@speckproducts.com
Dear [redacted],
I apologize for your customer service experience with Speck and the delay in resolving this issue with your...

phone case. I have just left you a voicemail and will submit a request for refund with our Account Payable Department. I would also like to send you a new case for all your troubles. Please call me if you would like to discuss this further.
Sincerely,
[redacted]
Director of Customer Service
Initial Consumer Rebuttal /* (2000, 10, 2015/09/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Ms [redacted] has offered a refund and a backpack. I hope that the company will follow through on their commitment. I look forward to the resolution of this matter by receiving the refund and backpack.

Complaint: [redacted]I am rejecting this response because: My case does not need to be replaced. It still intact, just few scratches. What's damage is the rear of my Samsung Galaxy S7
phone. And that's what needs to be replaced. Rear panel is all cracked because your case did not protect the phone as promised.  It has been inside your case
from day one never taken out until when I wanted to clean, when I saw the cracked back. I take care of my phone. It has never had hard fall or on a hard surface or
real bad trauma. Your customer service said,  While our cases offer extra shock absorption from a drop or a ding we can’t guarantee that it will prevent any and
all damage to the device. If you drop them hard enough, or from high enough or onto a sharp or protruding element, your device may still be damaged. Otherwise our
cases protect from minor scratches, etc..  I find it very interesting how you are contradicting your company motto Designed for IMPACT and drop test meets
military standards, by saying, "(as noted on your response above)". This is a False Promise and False Advertisement. I  expect SPECK TO at least own up to a product
that did not function or fulfill its promise, or just being defective. Had an otterbox for my S6 and had no such issues for 2 years. Regretting why
I switched SPECK
Sincerely,Nitesh[redacted]

Final Consumer Response /* (2000, 5, 2015/06/29) */
I am writing to notify you that complaint case # XXXXXXXX appears to have been settled. I was notified by the business that they are mailing me a check for the refund amount that I had complained about having not received.
If this is not...

the correct email address to use to update or close a complaint, then please let me know who to contact to do so. Thank you.
Best,
[redacted]

Initial Business Response /* (1000, 5, 2015/06/01) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@speckproducts.com
Dear [redacted],
Thank you for your feedback and please accept my apology for the late delivery of your product. We will certainly...

submit a check request and refund your freight charges. We have just migrated over to a new website on Friday and will be adding more details on the shipping expectations for our customers. We do not want to lose you as a customer so we will be sending you a 50% coupon for you next Speck purchase on our website. Again I apologize for inconvenience and hope your give us another opportunity to meet your expectations.

Initial Business Response /* (1000, 8, 2015/09/15) */
Contact Name and Title: [redacted] Dir of CS
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@speckproducts.com
Dear [redacted],
I apologize for your customer service experience with Speck and the delay in resolving this issue with...

your phone case. I have just left you a voicemail and will submit a request for refund with our Account Payable Department. I would also like to send you a new case for all your troubles. Please call me if you would like to discuss this further.
Sincerely,
[redacted]
Director of Customer Service
Initial Consumer Rebuttal /* (2000, 10, 2015/09/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Ms [redacted] has offered a refund and a backpack. I hope that the company will follow through on their commitment. I look forward to the resolution of this matter by receiving the refund and backpack.