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Specs for Less Reviews (14)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI will go to the TriState location and speak to [redacted] ***Hopefully we can come to a workable solution Regards,

Customer Was offered an even exchange for His glasses, his interpretation was he could pick any glasses in store for exchangeI spoke with customer 7/** and he made appointment to see me to try to settle
the exchange, he never showed for appointment
Our policy is clearly stated on his receipt and clearly posted is store
"NO Refunds - exhanges only or store credit"
We agreed to remake the lenses and exchange the frame
Again we are eager to work this out but the customer didn't come in as agreed, we will exchange the glasses as stated
*** ***
*** *** ***
***

Revdex.com:
At this time, I have not been contacted by Specs For Less regarding complaint ID ***
I still have not received my refund in total of $386.00. If I don't get my money soon I will take legal action
Sincerely,
*** ***

In our year history we always focused on customer service, each location has a trained staff supervised by an assistant store Manager as well as a Store Manager trained to handle situations like thisHad Mr *** asked to speak
with either these individuals, this situation would have been handled immediatelyTo address his complaint, eyeglass frames are designed to endure harsh and stressful usageAs an industry standard, all frame manufacturers offer a day warranty against defects in material or workmanship based n the fact that any defects would certainly surface within that timeWe also offer a very inexpensive unconditional that covers any breakage for any reason for a period of a yearMr *** wore his glasses everyday for months and doesn't state how they broke, only that they were used under "usage"Since this is well beyond the manufacturers warranty, and no other warranty is in effect, it would be unreasonable for us to assume full liability for this situationIn an effort to resolve this problem, we would be willing to share the responsibility by offering Mr *** half price on replacement framesI'm not sure where he got the replacement price of $59.99, but we offer less expensive frames which at half price would be very affordableSince his overall tone of the complaint seemed to be more about the way he was treated at our Wilmington office, I would suggest he visit the store at the Tri State Mall where I can personally help himSent on: 9/14/6:49:AM

My insurance allows me 175.00 for a frame. Went to Specs for less in Keyport NJ and was shown frames from the value showcase w/o price tags?/ was not shown one pair with a tag of 175 or more. When I asked about a Ray Ban frame that would have cost me 20-30 out of pocket I was told by Mitch my plan wouldnt allow it! I called CPS and was told that is not true. So I went to Costco and paid for a pair. Got a Perry Ellis frame,varilux lens and transitions for 225. I have waited 15 yrs for my company to increase our vision benefit only to be shown frames from a showcase that sells frames for forty dollars,I know this because twice per my old plan I picked out frames from this show case and the frames broke and purchased frames for forty dollars. Specs For Less what gives?

Final response Custmer recieved New frame and lenses to her old RX as per her request. Glasses were picked UP 10/*/2016, Customer signed that glasses were remade to her satisfaction and all issues resolved.ThanksJeffSpecs For Less Owner

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I will go to the TriState location and speak to [redacted]. Hopefully we can come to a workable solution.
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Here is my response that I sent via email previously to [redacted].
Dear [redacted]:
As I stated in my previous conversation with you, I want a complete refund of the purchase price of the glasses because I do not have possession of the glasses and I do not intend to take possession of the glasses. I do not want to continue my relationship with your company.  As you know, my insurance company has agreed to annul the transactions that occurred between your company and I so that I can get an eye exam and glasses at another business.
Since you continue to refuse to refund my money for glasses that I do not have, I am disputing this charge with my bank and I am pursuing a complaint with the Revdex.com.  
Sincerely,
[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have spoken to the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

As per the Customers own remarks he came in and requested an Eye Exam. He did present us with Medicaid as payment for the Eye Exam. He never mentioned or requested he needed an exam for Contact Lenses. if he had we would have explained tha Medicaid only covers exam for Glasses. Medicaid does not...

pay for contact lenses or Contact lens Eye exam and or the Fitting. The Dr who performed the exam also was never told he needed an exam for Contacts, as far as the bill, we have not billed Medicaid for any services and at this time will not. Under normal circumstances the patient would receive a copy of his eyeglass prescription. But since the patient did not get what he was expecting we are not billing and have received no payment, therefore He can go wherever he would like.

In our 19 year history we always focused on customer service, each location has a trained staff supervised by an assistant store Manager as well as a Store Manager trained to handle situations like this. Had Mr [redacted] asked to speak with either these individuals, this situation would have been...

handled immediately. To address his complaint, eyeglass frames are designed to endure harsh and stressful usage. As an industry standard, all frame manufacturers offer a 60 day warranty against defects in material or workmanship based n the fact that any defects would certainly surface within that time. We also offer a very inexpensive unconditional that covers any breakage for any reason for a period of a year. Mr [redacted] wore his glasses everyday for 8 months and doesn't state how they broke, only that they were used under "normal usage". Since this is well beyond the manufacturers warranty, and no other warranty is in effect, it would be unreasonable for us to assume full liability for this situation. In an effort to resolve this problem, we would be willing to share the responsibility by offering Mr [redacted] half price on replacement frames. I'm not sure where he got the replacement price of $59.99, but we offer less expensive frames which at half price would be very affordable. Since his overall tone of the complaint seemed to be more about the way he was treated at our Wilmington office, I would suggest he visit the store at the Tri State Mall where I can personally help him. Sent on: 9/14/2016 6:49:19 AM

Review: I was denied service today at this location after refusing to sign black authorization papers. I was asked to sign an authorization for charges to my health insurance. The signature said that I was signing to authorize payment for the services "below," and "below" was blank. When I asked the representative to fill in the information so that I could review for accuracy before I charged she continued to reassure me that I would not be responsible for any charges.

While assuring me I would not be responsible for any charges, she said my insurance company would pay for the exam that I had when I had not had an exam that date. I did not have an exam at this location. I had bought my own prescription with me. This made me further want to make sure the shop was not charging my health insurance for services which I had not received.

Ultimately, the representative pointed me to a man who told me his name was Jeff. He said he was the owner of the shop, and stated that he did not want to do business with me because I was "making a big deal." He informed me that "everyone" signed the incomplete paperwork and they send the paperwork off to a central billing department to be filled in.

I believe that policy takes advantage of the ignorance of medical service consumers. It also leaves room for unauthorized charges and compensation to the store.Desired Settlement: The policy should be changed. No client should be asked to sign to authorize charges that are not detailed before signing.

I also believe I am owed a written apology for the unnecessarily rude, disrespectful treatment I received there. They also publicly humiliated me.

Business

Response:

As the Complainant states, she was in the process of ordering glasses using her Insurance. (metroplus), as with most insurance transactions there are forms and signatures required. The form in question was a universal HCFA 1500 claim form which requires 2 signatures. This standard operating procedures for all medical professions. The complainant was explained what she was signing, we explained that the billing is done with a bill administrator and we do not fill these forms out in advance, again standard in most offices. While you may not be signing the same form you will sign some form that authorizes the office to bill ad get paid for services. We explained she can verify with her insurance by the Explanation of benefits or by calling after claim is paid. This went on with no resolve. Unfortunately while I agree with the complainant in concept this is how it is done as standard to all medical professions as well as to her insurance (metrop lus) who requires the paperwork. Because the complaniant was ranting in the office to file complaints and taking everyones names, we then decided it was best not to fill her rx as we could not satisfy her.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The main issue was the request to sign blank forms. The problem is not giving the required signatures. In fact, I later signed a similar form (authorizing payment for services rendered) at a different eyeglasses retailer/service provider with absolutely no problem. The main difference is that the form I signed was complete, and I had no doubt that my health insurance would be correctly billed.

Requesting that clients sign incomplete forms authorizing charges is therefore standard practice at Specs for Less (rather than industry standard as stated by responder), and I believe it is unethical if not unlawful.

The provider chose to deny me service because I did not want to sign incomplete/inaccurate paperwork that had not yet been completed with crucial information. I was not "ranting." The representative had already mistakenly mentioned that my health

insurance would cover an eye exam which I had not even received that day

causing cause for concern. I simply questioned what I was authorizing because it was not stated in the paperwork.

If this is a reason to deny service, I would have to rate the customer service at Specs for Less as some of the worst amongst this type of provider.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Review: I bought prescription eyeglasses.I have coverage and they gave me a deal for 80 bucks off the frames and 30 percent off which I then paid $326.00. I received the glasses and they were too glarey and the frames just didn't fit well. I was told that I can get a second backup pair for free. So I did. I got the first main pair which I upgraded from transitional scratch resistant and added antiglare for an additional $60.00. They were ready in 2 days. The first day I took these home and cleaned them with new cloth given to me from the store and they easily got many scratches all over the lenses and they had lots of glare after this. I called the store and left a voice message about the issue with these new lenses. [redacted] left a message on my phone stating I can get a full refund in credit or I can get new frames and exchange the frames for new ones at no charge. She also said I must have had something on the eyeglass wipe and basically blaming me for the scratches yet this is a brand new cloth from her. I went back to the store and the guy there working told me that I can choose new frames and lenses at no additional charge. I told him I rather get a refund and I was told I cannot. So he walked behind the counter by the prada glasses and asked me which ones I would like to try. The first pair I tried I liked and fit perfectly. Then he said I have to pay an extra $140.00! I said I am not paying 140 dollars. Then he said he can give me new lenses in the current frames. That's when I left went home and called the store. [redacted] kept blaming me for the scratches on the lenses. I told her I wanted the prada frames I tried on but they wanted 140 extra bucks from me. I also brought up the fact they she and the guy at the store both told me I can get the new frames and lenses, which hopes that these lenses will be of the quality I paid for and not scratch so easy and be full of glare. I am very unsatisfied with my customer experience at this store.Desired Settlement: I would like a refund for my eyeglasses that I paid for and the free pair to be refunded to my insurance. And I would like my prescription from my eye exam so that I can take my business elsewhere for a good pair and get what I paid for. After getting both glasses ajusted I even gave a tip on two occasions 6 and 5 dollars.

Business

Response:

Customer Was offered an even exchange for His glasses, his interpretation was he could pick any glasses in store for exchange. I spoke with customer 7/** and he made appointment to see me to try to settle the exchange, he never showed for appointment.

Our policy is clearly stated on his receipt and clearly posted is store.

"NO Refunds - exhanges only or store credit"

We agreed to remake the lenses and exchange the frame.

Again we are eager to work this out but the customer didn't come in as agreed, we will exchange the glasses as stated.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Here is my response that I sent via email previously to [redacted].

Dear [redacted]:

As I stated in my previous conversation with you, I want a complete refund of the purchase price of the glasses because I do not have possession of the glasses and I do not intend to take possession of the glasses. I do not want to continue my relationship with your company. As you know, my insurance company has agreed to annul the transactions that occurred between your company and I so that I can get an eye exam and glasses at another business.

Since you continue to refuse to refund my money for glasses that I do not have, I am disputing this charge with my bank and I am pursuing a complaint with the Revdex.com.

Sincerely,

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have not been contacted by Specs For Less regarding complaint ID [redacted].

I still have not received my refund in total of $386.00. If I don't get my money soon I will take legal action.

Sincerely,

Review: I called in December to make an appointment for an eye exam. I specifically asked "Do you take VSP insurance". I was told "yes". I was NOT told they are out of network - I was NOT told I would have to send a claim into my insurance. I was simple told YES. So I went there on January [redacted] for my eye exam with my husband. When I got there they took out an insurance form for me and my husband to fill out. We had our eye exam. After the exam they told us it is Saturday and they can verify our insurance until Monday. They proceeded to tell us that since we are only able to get lenses for our glasses it would be much cheaper if we didn't use our insurance and just purchased a complete pair of glasses from them using one of their coupons. As such we believed them and we purchased the glasses. I also needed contact lenses. I told them since I needed to use trials that I didnt want to buy they upfront until I knew for sure they new ones I was going to try would work. The woman told me she isn't ordering anything but they have to write it down and "authorize" it and I had to pay for the exam. Well they did charge me for 4 boxes of contact lenses that they haven't even ordered yet because we don't know which ones I will be ordering yet. On Saturday, January [redacted] I found out that the original trials they gave me will not work so they gave me a different type - they tried to get me to pay an additional $140 but I refused - again, I asked if I can use my insurance - again, they said yes, but it would cost me $800 because they have to charge me the full retail price -they NEVER NOT ONCE said they are out of network - but yes, she did say at this time I can submit a claim - but since never being told they are out of network - I can't submit in network claims I said I can't submit a claim. I requested a refund for the $388 (less the $115 fitting fee) but they said no I would only have a store credit - I do not think that is fair especially since I was told they take my insurance but they really don't take it and they never ordered my contacts. They clearly lied to me by telling me yes I can use my insurance but would have to pay $800 - it was a scam!Desired Settlement: Refund of $273

Consumer

Response:

I have spoken to the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

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Description: OPTICIANS

Address: 4520 Kirkwood Highway, Wilmington, Delaware, United States, 19808

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