Spectra Professional Search of Massachusetts, Inc.

[A default
letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** *** Spoke with *** *** and his wife earlier this morning and listened to all of their concernsI came to an agreement with them that I am
confirming through emailOnce I get confirmation that the resolution we spoke about is acceptable through email I will update you allThe *** were happy after our conversation and were eager to get everything wrapped up and let the Revdex.com know everything was resolved

Customer is only charged what insurance pays unless they agree before hand in writing that they want to pay for. There is an investigation going on to see exactly what insurance paid and what homeowner is being charged. Another reply will be given soon after investigation

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Project manager went out on Nov 17, 2016 and they are working out a resolution.  As soon as it is final, I will contact Revdex.com back with the solution.ThanksDeryl M[redacted]

We are resolving the Issue by replacing the back slope of the roof so that it matches the other section that we did. As soon as it has been completed, I will let you know that as well. Thank you

From: [redacted] <[redacted]@northernvirginiaroofing.com>Date: Mon, Oct 23, 2017 at 2:22 PMSubject: Re: My E-mail Address[redacted]I’m writing to you regarding complaint number: [redacted]. This matter was resolved in entirety on 09/19 to the homeowners satisfaction. Thank you

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This is reference to complaint# [redacted]. Per the agreement in the below e-mail, the roofing company is going to take care of my roof and so I am withdrawing...

my complaint.Thanks. [redacted]
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[redacted] per our discussion over the phone we are going to give you a 200$ credit/gift card for your inconvenience. Also we are going to be doing a reinspection with your insurance company and to the best of our ability try to get the rest of the roof replaced. If you can please give me a call when the insurance company schedules the reinspection. In doing this you stated that you would retract your complaint. If you could please send me an email stating that you agree to this and you will be retracting your complaint that would be greatly appreciated! Again thank you for your patience and we will get things taken care to the best of our ability!