Complaint: [redacted] I am rejecting this response because:First off, [redacted] is correct about two things and I was incorrect about two thingsI did not contact [redacted] in January of That was when we noticed the damageMy mistakeHe is also correct that it took nine months to contact him, not six monthsMy mistakeOur initial contact with ***, after we paid him for the work he did, was indeed in OctoberI was wrong, take responsibility for the errors and stand correctedRest assured I will be more precise with my language as we hopefully resolve this issue.His comment regarding my familial situation at the time the work was done- irrelevant [redacted] tells me that all her verbal communication before, during and immediately after the purchase was with [redacted] The first time she spoke with [redacted] was in October when she called him regarding his faulty foundation workThis matter of who she spoke with is a minor issue, though once again [redacted] is not being honestI can also document that Noy’s email communication was primarily with [redacted] throughout the process, though will set that aside for nowThus, ***’s claims of speaking to [redacted] prior to October appear to be false.Regarding my wife’s phone call to [redacted] in October: as with other aspects of this dispute, [redacted] has changed his storyHe previously stated that when my wife called, he said his work generally came with a one-year warrantyI will email an attachment of his previous assertion via his attorneyHis latest version is that his foundation work comes with a lifetime warranty if Spectra performs the workI find that claim fascinatingIt appears to me [redacted] is unwittingly making this claim through the lens of knowing it was [redacted] callingLet’s think this through logicallyHe himself claims he didn’t know it was her at the time and that she hung up without identifying herselfWhat contractor would answer a question about the warranty on foundation work to an ostensibly new customer as [redacted] now claims he did? Also, [redacted] states in effect that it is customary that warranties be voided when there is a delay in notifying the contractor of the issueI am glad he brought this upThere are a few reasons I spoke with him and asked him for a copy of the lifetime warranty and the schematicFirst, we neglected to get the warranty in writing at the time of purchase and wanted to demonstrate that we did not receive a copy of the warranty when the work was doneI also wanted to establish that he did in fact tell my wife on the phone that his foundation work came with the customary lifetime warrantyThe schematic would have been helpful in problem-solving as wellI will also be sending the email in which I told Noy, and copied ***, that I had spoken to [redacted] and had asked him to send a copy of the lifetime warranty and the schematicI never received any notice the email was undeliverableTo date, [redacted] has never repliedIf someone emailed you asking for a copy of a lifetime warranty you offered, a schematic of the work you did and said they had discussed these items with you, wouldn’t you or any other business person answer back immediately to dispute such assertions if they weren’t true- especially when relevant facts of the transaction are in dispute?I have already presented the documentation that makes it clear that Spectra quoted the work in question, got an acceptance, posted photos of the work in progress, billed the work after and received payment for the work doneHowever, now I understand ***’s strategySince he cannot produce the schematic nor the lifetime warranty he told both my wife and I came with his work, he has decided to deny we ever did business at allThe only problem is, his claim has already been completely and thoroughly debunkedHis continuation of denying the obvious is quite puzzling to me.Regarding ***’s assertion that we should have not installed tile flooringWhy didn’t he say so at the time? Why would I ignore a professional foundation company’s advice and install tile flooring when I had other options for the same or less money? [redacted] also states than in January 2017, he received a letter demanding $or he would face legal actionThat is likely true My only uncertainty is the date and amount demanded, but that isn’t a very significant issue at this pointHowever, he leaves out a very relevant factI contacted the attorney in question and asked if perhaps we should have sent a copy of the engineer’s reportThe attorney then sent a second letter to *** [redacted] knows he received the second letter, as he previously complained he only received a single elevation of the engineer’s report [redacted] received it, knows he received it and now denies he received itHis acknowledgement of receiving the engineer’s report, though the cover letter wasn’t sent, is in the same letter from ***’s attorney noted aboveIncidentally, the page he previously acknowledged receiving is the most important page of allIt is the page that shows the movement and unevenness of the foundationWhen [redacted] saw that, he could have easily decided it was time to make good on the shoddy work performedAs I previously stated, [redacted] has chosen to continue to evade responsibilityI agree with much of ***’s description of events starting in July He has in fact agreed to correct the shoddy workThat said, now he seems to be hedging his bets and can’t decide if he really wants to fix the problem or stick with his we never did business schemeAt any rate, he has continuously refused to offer or propose any specific warranty at allAfter [redacted] made it necessary to retain a second attorney, I demanded money for attorney’s fees because [redacted] has been extremely uncooperative And given how quickly the foundation work failed, am I supposed to agree to let him redo the work with no warranty- especially given the continuous parade of changing stories and denials?I also find ***’s “reiterate” section interestingIn one sentence, he denies he did business with us, yet refers to the company as a “sub”If we did business with the “sub” directly, by definition, that company would not be a “sub”Oops.His measurements? I’ll be frankI don’t believe himWhen we contacted him, a piece of exterior trim was bowed away from the house, the converted garage was and continues to be visibly crooked and there were broken ceramic tiles and a long crack in the entry room [redacted] would have us believe that we contacted him regarding this damage months after the work was done, the foundation was within tolerances and two months later when the engineer’s report was done the foundation movement went from less than an inch to nearly two inches and well over two inches in several places? Does this make logical sense? Of course not [redacted] states he has shown he will make the repairsFineWith what warranty? So far, all we know is [redacted] won’t even offer a ten-year warrantyI do not question ***’s reputation with the Revdex.comI have even read many reviews I can find on his companyHe has several excellent reviews for pest control I can only speak for my experience and it has been quite differentHe now complains that I want moneyWhat other compensation should I demand, given ***’s continuous denials and changes in his story? Does this seem like a person any homeowner whose property they would want on their property again? [redacted] has had many opportunities to make this right and consistently chosen instead to act in bad faith.If [redacted] has rental properties, greatI see no need to question that any further at this pointI was merely making an observation, that given ***’s continuous history revisionism, it has gotten to the point that everything he has said (or in this specific case, his employee [redacted] ) might very well need to be questioned at some point.Finally, if [redacted] thinks he’s being extorted, he should contact the appropriate law enforcement authoritiesExtortion is a crimeIt is my understanding that what I am trying to accomplish here is part of the core purpose of the Revdex.com’s existence- resolve a disputeAnother part of the Revdex.com’s purpose is to rate accredited businessesWhy would a dissatisfied customer not want to utilize this aspect of Revdex.com’s service? And if they do, it’s extortion? Seriously? Using ***’s logic, many if not most people who make complaints about shoddy products and/or services are engaging in extortionAs with many assertions [redacted] has made, this one crumbles under the mere weight of logic and rational thinking Regards, *** ***
Complaint: [redacted]
I am rejecting this response because:First off, [redacted] is correct about two things and I was incorrect about two things. I did not contact [redacted] in January of 2015. That was when we noticed the damage. My mistake. He is also correct that it took nine months to contact him, not six months. My mistake. Our initial contact with [redacted], after we paid him for the work he did, was indeed in October. I was wrong, take responsibility for the errors and stand corrected. Rest assured I will be more precise with my language as we hopefully resolve this issue.His comment regarding my familial situation at the time the work was done- irrelevant. [redacted] tells me that all her verbal communication before, during and immediately after the purchase was with [redacted]. The first time she spoke with [redacted] was in October when she called him regarding his faulty foundation work. This matter of who she spoke with is a minor issue, though once again [redacted] is not being honest. I can also document that Noy’s email communication was primarily with [redacted] throughout the process, though will set that aside for now. Thus, [redacted]’s claims of speaking to [redacted] prior to October 2016 appear to be false.Regarding my wife’s phone call to [redacted] in October: as with other aspects of this dispute, [redacted] has changed his story. He previously stated that when my wife called, he said his work generally came with a one-year warranty. I will email an attachment of his previous assertion via his attorney. His latest version is that his foundation work comes with a lifetime warranty if Spectra performs the work. I find that claim fascinating. It appears to me [redacted] is unwittingly making this claim through the lens of knowing it was [redacted] calling. Let’s think this through logically. He himself claims he didn’t know it was her at the time and that she hung up without identifying herself. What contractor would answer a question about the warranty on foundation work to an ostensibly new customer as [redacted] now claims he did? Also, [redacted] states in effect that it is customary that warranties be voided when there is a delay in notifying the contractor of the issue. I am glad he brought this up. There are a few reasons I spoke with him and asked him for a copy of the lifetime warranty and the schematic. First, we neglected to get the warranty in writing at the time of purchase and wanted to demonstrate that we did not receive a copy of the warranty when the work was done. I also wanted to establish that he did in fact tell my wife on the phone that his foundation work came with the customary lifetime warranty. The schematic would have been helpful in problem-solving as well. I will also be sending the email in which I told Noy, and copied [redacted], that I had spoken to [redacted] and had asked him to send a copy of the lifetime warranty and the schematic. I never received any notice the email was undeliverable. To date, [redacted] has never replied. If someone emailed you asking for a copy of a lifetime warranty you offered, a schematic of the work you did and said they had discussed these items with you, wouldn’t you or any other business person answer back immediately to dispute such assertions if they weren’t true- especially when relevant facts of the transaction are in dispute?I have already presented the documentation that makes it clear that Spectra quoted the work in question, got an acceptance, posted photos of the work in progress, billed the work after and received payment for the work done. However, now I understand [redacted]’s strategy. Since he cannot produce the schematic nor the lifetime warranty he told both my wife and I came with his work, he has decided to deny we ever did business at all. The only problem is, his claim has already been completely and thoroughly debunked. His continuation of denying the obvious is quite puzzling to me.Regarding [redacted]’s assertion that we should have not installed tile flooring. Why didn’t he say so at the time? Why would I ignore a professional foundation company’s advice and install tile flooring when I had other options for the same or less money? [redacted] also states than in January 2017, he received a letter demanding $8750 or he would face legal action. That is likely true My only uncertainty is the date and amount demanded, but that isn’t a very significant issue at this point. However, he leaves out a very relevant fact. I contacted the attorney in question and asked if perhaps we should have sent a copy of the engineer’s report. The attorney then sent a second letter to [redacted] knows he received the second letter, as he previously complained he only received a single elevation of the engineer’s report. [redacted] received it, knows he received it and now denies he received it. His acknowledgement of receiving the engineer’s report, though the cover letter wasn’t sent, is in the same letter from [redacted]’s attorney noted above. Incidentally, the page he previously acknowledged receiving is the most important page of all. It is the page that shows the movement and unevenness of the foundation. When [redacted] saw that, he could have easily decided it was time to make good on the shoddy work performed. As I previously stated, [redacted] has chosen to continue to evade responsibility. I agree with much of [redacted]’s description of events starting in July 2017. He has in fact agreed to correct the shoddy work. That said, now he seems to be hedging his bets and can’t decide if he really wants to fix the problem or stick with his we never did business scheme. At any rate, he has continuously refused to offer or propose any specific warranty at all. After [redacted] made it necessary to retain a second attorney, I demanded money for attorney’s fees because [redacted] has been extremely uncooperative. And given how quickly the foundation work failed, am I supposed to agree to let him redo the work with no warranty- especially given the continuous parade of changing stories and denials?I also find [redacted]’s “reiterate” section interesting. In one sentence, he denies he did business with us, yet refers to the company as a “sub”. If we did business with the “sub” directly, by definition, that company would not be a “sub”. Oops.His measurements? I’ll be frank. I don’t believe him. When we contacted him, a piece of exterior trim was bowed away from the house, the converted garage was and continues to be visibly crooked and there were broken ceramic tiles and a long crack in the entry room. [redacted] would have us believe that we contacted him regarding this damage 21 months after the work was done, the foundation was within tolerances and two months later when the engineer’s report was done the foundation movement went from less than an inch to nearly two inches and well over two inches in several places? Does this make logical sense? Of course not. [redacted] states he has shown he will make the repairs. Fine. With what warranty? So far, all we know is [redacted] won’t even offer a ten-year warranty. I do not question [redacted]’s reputation with the Revdex.com. I have even read many reviews I can find on his company. He has several excellent reviews for pest control. I can only speak for my experience and it has been quite different. He now complains that I want money. What other compensation should I demand, given [redacted]’s continuous denials and changes in his story? Does this seem like a person any homeowner whose property they would want on their property again? [redacted] has had many opportunities to make this right and consistently chosen instead to act in bad faith.If [redacted] has rental properties, great. I see no need to question that any further at this point. I was merely making an observation, that given [redacted]’s continuous history revisionism, it has gotten to the point that everything he has said (or in this specific case, his employee [redacted]) might very well need to be questioned at some point.Finally, if [redacted] thinks he’s being extorted, he should contact the appropriate law enforcement authorities. Extortion is a crime. It is my understanding that what I am trying to accomplish here is part of the core purpose of the Revdex.com’s existence- resolve a dispute. Another part of the Revdex.com’s purpose is to rate accredited businesses. Why would a dissatisfied customer not want to utilize this aspect of Revdex.com’s service? And if they do, it’s extortion? Seriously? Using [redacted]’s logic, many if not most people who make complaints about shoddy products and/or services are engaging in extortion. As with many assertions [redacted] has made, this one crumbles under the mere weight of logic and rational thinking.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:Mr. [redacted] refuses to admit the truth and take responsibility for his faulty foundation work, despite his claims made to evade responsibility being clearly debunked. Regarding Facebook, [redacted] has a public Facebook page. I stand by my statements as they are fact, or at the very least, my honest, personal opinion. Mr. [redacted] states "I am done". That is his prerogative and I agree. As I gave a Revdex.com representative my word I would suspend legal action pending the Revdex.com's effort to resolve this complaint, please let me know what we need to do to close this matter.
Regards,
[redacted]
There’s nothing new to say here, Mr. [redacted] contradicts himself yet again and there’s no point in addressing or picking apart every sentence of his statement (though I could). I expect this will be interpreted as some kind of admission of guilt (it’s not), but the truth is it doesn’t really matter what I say - it’ll get twisted to suit Mr. [redacted]’s purpose. I’ve been dealing with this/him for months and am done engaging him – even for the Revdex.com, with whom I’ve had an excellent relationship and reputation for years. Mr. [redacted] says the story of the troubled situation [redacted] was in, as was told to me in the beginning, is irrelevant. But I believed her – it’s what motivated me to help [redacted] in the first place (including bowing out of the foundation work in an effort to save her money), and it’s why I was willing to make repairs at my own expense to work I didn’t even do. I no longer am. Mr. [redacted] has come at me through two different attorneys, and failing success through legal avenues he now attacks me through the Revdex.com. Now he’s taken to disparaging me on Facebook – see attached screen shots of the reviews he’s posted to the Spectra Property Services page. I guess it really is true that no good deed goes unpunished… I’m done.
Mr. [redacted] weaves threads of truth into an otherwise false accounting of just about everything. I squarely dispute the substance of his complaint. [redacted] and I spoke verbally regarding remodel plans to a rental property she owned – she told me a tragic story (which I believed) about her...
husband who had left her with no support and a sketchy rent house which needed repairs and make-ready remodeling in order to secure new tenants. She said she didn’t have the money to do a full remodel and wanted to do foundation work only. With that, and in an effort to help her save money (by not paying me a fee to manage the project), I removed myself from the equation and put her in direct contact with a foundation subcontractor I’d used – I knew this contractor to do good work for reasonable prices. When the work was completed, the foundation sub came to me for payment as they could not get the homeowner to respond. It was my understanding after contacting [redacted] that they were out of town, so I paid the sub his fee and submitted an invoice to [redacted] for reimbursement. We eventually got paid for reimbursement for the foundation work. The remodel proposals (verbal) took place in early January 2015, foundation work completed in mid-January 2015 (at which time I paid the foundation contractor), and I was reimbursed by [redacted] in early February 2015. With regard to his repeated statements that I’m denying him warranty paperwork and a schematic – they don’t exist from Spectra, we didn’t do the work – he’d have gotten that paperwork from the foundation contractor directly. I did receive an anonymous call at some point – the female caller (I did not recognize her voice) asked, “If you did foundation work, what is the warranty?” I responded that if Spectra actually did the work it would be lifetime in regards to defects only, to which she said “ok” and hung up (she did not identify herself at any point). I stand by my response – if our work is defective or fails, we will make it right. In October 2016, [redacted] contacted me regarding the foundation – she said the house was damaged because the foundation job was bad, and that she became aware of it in January of that year but didn’t want to inconvenience her tenants so waited until they moved out months later to say anything to me. The work was done 21 months prior to her contacting me, and by her own account she knew of it for several months before reaching out (Mr. [redacted] lists 01/15/2016 as the date the problem occurred in this complaint – I was contacted nine months later, not six as he stated in the writeup). It’s customary for warranties to be voided when the issue is allowed to continue/exist for an extended period of time before escalating, but still wanting to help her I agreed to inspect the issue (intending to refer her back to the foundation sub if an issue did exist). Not long after that I was contacted by Stan [redacted] regarding the foundation, it was the first time I’d ever spoken with him. He kept setting up specific appointments to meet that I couldn’t make (no notice, no opportunity to schedule mutually agreeable times, etc.). I asked for access so I could evaluate when I could, which he gave. I went to the home and evaluated and measured the entire slab with a Zip level (industry standard measuring tool). The entire slab measured within 1” tolerance (well within industry standards) when I was there. I called him and let him know my findings and suggested he shouldn’t have used large ceramic tiles on the floor where the home’s foundation had been repaired, as it was very unforgiving to any movement that was going to happen by nature. I told him that I wanted to help, but we really weren’t liable. He said ok, and a few weeks later he wanted to meet me on site with an engineer. I advised there was no need for me to do that, but I told him if he wanted to get an engineer’s evaluation of the home, great – and if he wanted me to look at it, I’d be happy to. He called me a couple of weeks later and said he had an engineer’s report, I gave him my email address three different times and also gave him my mailing address if he wanted to send a hard copy to me. I never received the report. In January of 2017 I received a letter from his attorney demanding $8750 or face legal action. Not only did this letter not include an engineer’s report, the only reference to it was that the cost of the engineer’s report was included in the $8750. No attachment, no reference to an attachment or enclosure… to be honest, at this point I believed he was playing games to get a payoff and that no engineer’s report existed. We engaged legal representation of our own, and with a single letter of response the issue was dropped. In July of 2017, my attorney received a letter from Mr. [redacted]’s new attorney – this time demanding $9285 plus attorney’s fees. The letter included the engineer’s report, which I was seeing for the first time (it was dated 11/2016, so it did exist after all). Around this time I discovered that the original foundation sub had gone out of business (I was unable to locate or contact him). All this said, once I finally received the engineer’s report, my response was an easy one. We (Spectra) would repair/have repaired at our sole expense the foundation in areas indicated in the engineer’s report, and adjust and add piers where required per the repair plan if absent, as detailed by the engineer. We would also repair any areas (if any) damaged during repair operations deemed necessary by the engineer’s plan of repair. Mr. [redacted], through his attorney, declined this offer - he still wanted money and attorney’s fees. To reiterate: · The [redacted]s weren’t my customer, I didn’t do the work – but if the foundation sub did a bad job, I’d have helped make it right (initially intending to push the original contractor, in the end agreeing to do it myself). · My personal measurements showed no failure, perhaps it got worse after I inspected it – it’s a point-in-time inspection and foundations do move. I was willing to accept their engineer’s findings and attend to the repairs required. · I’ve shown I’m prepared to ensure the required repairs as stipulated by his own engineering report are made, but even now by his own admission what he wants is money. I’ve now dealt with two separate attorneys (I have now incurred legal fees of my own) and we’re now working on Revdex.com comment/complaint #2 – this is borderline harassment as far as I’m concerned as it appears he’s now trying to threaten my exemplary Revdex.com status in his efforts to get paid. You might be interested to see his demands and my responses through our attorneys, I’ve got certified letters and emails between law offices and I’m happy to share them as they will clearly show what Mr. [redacted] is really after. Listen… I like to build things, solve problems and help people – and through it all, do the right thing – and I’ve built a successful business following those principals. You can see this for yourself in the Revdex.com records, I’m an accredited member since 2005 (with an A+ rating) and have had no negative comments/complaints in all that time (until now/Mr. [redacted] – not easy, particularly in construction). I hate all of this, I really did try to help the [redacted]s – so I guess it’s true that no good deed goes unpunished. Mr. [redacted] has threatened legal action twice and now attempts to tarnish my reputation through the Revdex.com, in each case demanding money (in escalating amounts – from $8750 to $9285 to now $13,700). I’m prepared to litigate this, and in closing I’d like to leave you with a relevant definition: [Extortion (noun) – the practice of obtaining something, especially money, through force or threats.] I'm happy to discuss further if you should have any questions or concerns. Respectfully,[redacted] PS - I don’t really know what to make of his ramblings about whether or not I own rental properties. I do, and I did, and yes – I have other businesses that operate in multiple counties. I’m not sure what that has to do with a foundation issue on [redacted] though…
Complaint: [redacted] I am rejecting this response because:First off, [redacted] is correct about two things and I was incorrect about two thingsI did not contact [redacted] in January of That was when we noticed the damageMy mistakeHe is also correct that it took nine months to contact him, not six monthsMy mistakeOur initial contact with ***, after we paid him for the work he did, was indeed in OctoberI was wrong, take responsibility for the errors and stand correctedRest assured I will be more precise with my language as we hopefully resolve this issue.His comment regarding my familial situation at the time the work was done- irrelevant [redacted] tells me that all her verbal communication before, during and immediately after the purchase was with [redacted] The first time she spoke with [redacted] was in October when she called him regarding his faulty foundation workThis matter of who she spoke with is a minor issue, though once again [redacted] is not being honestI can also document that Noy’s email communication was primarily with [redacted] throughout the process, though will set that aside for nowThus, ***’s claims of speaking to [redacted] prior to October appear to be false.Regarding my wife’s phone call to [redacted] in October: as with other aspects of this dispute, [redacted] has changed his storyHe previously stated that when my wife called, he said his work generally came with a one-year warrantyI will email an attachment of his previous assertion via his attorneyHis latest version is that his foundation work comes with a lifetime warranty if Spectra performs the workI find that claim fascinatingIt appears to me [redacted] is unwittingly making this claim through the lens of knowing it was [redacted] callingLet’s think this through logicallyHe himself claims he didn’t know it was her at the time and that she hung up without identifying herselfWhat contractor would answer a question about the warranty on foundation work to an ostensibly new customer as [redacted] now claims he did? Also, [redacted] states in effect that it is customary that warranties be voided when there is a delay in notifying the contractor of the issueI am glad he brought this upThere are a few reasons I spoke with him and asked him for a copy of the lifetime warranty and the schematicFirst, we neglected to get the warranty in writing at the time of purchase and wanted to demonstrate that we did not receive a copy of the warranty when the work was doneI also wanted to establish that he did in fact tell my wife on the phone that his foundation work came with the customary lifetime warrantyThe schematic would have been helpful in problem-solving as wellI will also be sending the email in which I told Noy, and copied ***, that I had spoken to [redacted] and had asked him to send a copy of the lifetime warranty and the schematicI never received any notice the email was undeliverableTo date, [redacted] has never repliedIf someone emailed you asking for a copy of a lifetime warranty you offered, a schematic of the work you did and said they had discussed these items with you, wouldn’t you or any other business person answer back immediately to dispute such assertions if they weren’t true- especially when relevant facts of the transaction are in dispute?I have already presented the documentation that makes it clear that Spectra quoted the work in question, got an acceptance, posted photos of the work in progress, billed the work after and received payment for the work doneHowever, now I understand ***’s strategySince he cannot produce the schematic nor the lifetime warranty he told both my wife and I came with his work, he has decided to deny we ever did business at allThe only problem is, his claim has already been completely and thoroughly debunkedHis continuation of denying the obvious is quite puzzling to me.Regarding ***’s assertion that we should have not installed tile flooringWhy didn’t he say so at the time? Why would I ignore a professional foundation company’s advice and install tile flooring when I had other options for the same or less money? [redacted] also states than in January 2017, he received a letter demanding $or he would face legal actionThat is likely true My only uncertainty is the date and amount demanded, but that isn’t a very significant issue at this pointHowever, he leaves out a very relevant factI contacted the attorney in question and asked if perhaps we should have sent a copy of the engineer’s reportThe attorney then sent a second letter to *** [redacted] knows he received the second letter, as he previously complained he only received a single elevation of the engineer’s report [redacted] received it, knows he received it and now denies he received itHis acknowledgement of receiving the engineer’s report, though the cover letter wasn’t sent, is in the same letter from ***’s attorney noted aboveIncidentally, the page he previously acknowledged receiving is the most important page of allIt is the page that shows the movement and unevenness of the foundationWhen [redacted] saw that, he could have easily decided it was time to make good on the shoddy work performedAs I previously stated, [redacted] has chosen to continue to evade responsibilityI agree with much of ***’s description of events starting in July He has in fact agreed to correct the shoddy workThat said, now he seems to be hedging his bets and can’t decide if he really wants to fix the problem or stick with his we never did business schemeAt any rate, he has continuously refused to offer or propose any specific warranty at allAfter [redacted] made it necessary to retain a second attorney, I demanded money for attorney’s fees because [redacted] has been extremely uncooperative And given how quickly the foundation work failed, am I supposed to agree to let him redo the work with no warranty- especially given the continuous parade of changing stories and denials?I also find ***’s “reiterate” section interestingIn one sentence, he denies he did business with us, yet refers to the company as a “sub”If we did business with the “sub” directly, by definition, that company would not be a “sub”Oops.His measurements? I’ll be frankI don’t believe himWhen we contacted him, a piece of exterior trim was bowed away from the house, the converted garage was and continues to be visibly crooked and there were broken ceramic tiles and a long crack in the entry room [redacted] would have us believe that we contacted him regarding this damage months after the work was done, the foundation was within tolerances and two months later when the engineer’s report was done the foundation movement went from less than an inch to nearly two inches and well over two inches in several places? Does this make logical sense? Of course not [redacted] states he has shown he will make the repairsFineWith what warranty? So far, all we know is [redacted] won’t even offer a ten-year warrantyI do not question ***’s reputation with the Revdex.comI have even read many reviews I can find on his companyHe has several excellent reviews for pest control I can only speak for my experience and it has been quite differentHe now complains that I want moneyWhat other compensation should I demand, given ***’s continuous denials and changes in his story? Does this seem like a person any homeowner whose property they would want on their property again? [redacted] has had many opportunities to make this right and consistently chosen instead to act in bad faith.If [redacted] has rental properties, greatI see no need to question that any further at this pointI was merely making an observation, that given ***’s continuous history revisionism, it has gotten to the point that everything he has said (or in this specific case, his employee [redacted] ) might very well need to be questioned at some point.Finally, if [redacted] thinks he’s being extorted, he should contact the appropriate law enforcement authoritiesExtortion is a crimeIt is my understanding that what I am trying to accomplish here is part of the core purpose of the Revdex.com’s existence- resolve a disputeAnother part of the Revdex.com’s purpose is to rate accredited businessesWhy would a dissatisfied customer not want to utilize this aspect of Revdex.com’s service? And if they do, it’s extortion? Seriously? Using ***’s logic, many if not most people who make complaints about shoddy products and/or services are engaging in extortionAs with many assertions [redacted] has made, this one crumbles under the mere weight of logic and rational thinking Regards, *** ***
Complaint: [redacted]
I am rejecting this response because:First off, [redacted] is correct about two things and I was incorrect about two things. I did not contact [redacted] in January of 2015. That was when we noticed the damage. My mistake. He is also correct that it took nine months to contact him, not six months. My mistake. Our initial contact with [redacted], after we paid him for the work he did, was indeed in October. I was wrong, take responsibility for the errors and stand corrected. Rest assured I will be more precise with my language as we hopefully resolve this issue.His comment regarding my familial situation at the time the work was done- irrelevant. [redacted] tells me that all her verbal communication before, during and immediately after the purchase was with [redacted]. The first time she spoke with [redacted] was in October when she called him regarding his faulty foundation work. This matter of who she spoke with is a minor issue, though once again [redacted] is not being honest. I can also document that Noy’s email communication was primarily with [redacted] throughout the process, though will set that aside for now. Thus, [redacted]’s claims of speaking to [redacted] prior to October 2016 appear to be false.Regarding my wife’s phone call to [redacted] in October: as with other aspects of this dispute, [redacted] has changed his story. He previously stated that when my wife called, he said his work generally came with a one-year warranty. I will email an attachment of his previous assertion via his attorney. His latest version is that his foundation work comes with a lifetime warranty if Spectra performs the work. I find that claim fascinating. It appears to me [redacted] is unwittingly making this claim through the lens of knowing it was [redacted] calling. Let’s think this through logically. He himself claims he didn’t know it was her at the time and that she hung up without identifying herself. What contractor would answer a question about the warranty on foundation work to an ostensibly new customer as [redacted] now claims he did? Also, [redacted] states in effect that it is customary that warranties be voided when there is a delay in notifying the contractor of the issue. I am glad he brought this up. There are a few reasons I spoke with him and asked him for a copy of the lifetime warranty and the schematic. First, we neglected to get the warranty in writing at the time of purchase and wanted to demonstrate that we did not receive a copy of the warranty when the work was done. I also wanted to establish that he did in fact tell my wife on the phone that his foundation work came with the customary lifetime warranty. The schematic would have been helpful in problem-solving as well. I will also be sending the email in which I told Noy, and copied [redacted], that I had spoken to [redacted] and had asked him to send a copy of the lifetime warranty and the schematic. I never received any notice the email was undeliverable. To date, [redacted] has never replied. If someone emailed you asking for a copy of a lifetime warranty you offered, a schematic of the work you did and said they had discussed these items with you, wouldn’t you or any other business person answer back immediately to dispute such assertions if they weren’t true- especially when relevant facts of the transaction are in dispute?I have already presented the documentation that makes it clear that Spectra quoted the work in question, got an acceptance, posted photos of the work in progress, billed the work after and received payment for the work done. However, now I understand [redacted]’s strategy. Since he cannot produce the schematic nor the lifetime warranty he told both my wife and I came with his work, he has decided to deny we ever did business at all. The only problem is, his claim has already been completely and thoroughly debunked. His continuation of denying the obvious is quite puzzling to me.Regarding [redacted]’s assertion that we should have not installed tile flooring. Why didn’t he say so at the time? Why would I ignore a professional foundation company’s advice and install tile flooring when I had other options for the same or less money? [redacted] also states than in January 2017, he received a letter demanding $8750 or he would face legal action. That is likely true My only uncertainty is the date and amount demanded, but that isn’t a very significant issue at this point. However, he leaves out a very relevant fact. I contacted the attorney in question and asked if perhaps we should have sent a copy of the engineer’s report. The attorney then sent a second letter to [redacted] knows he received the second letter, as he previously complained he only received a single elevation of the engineer’s report. [redacted] received it, knows he received it and now denies he received it. His acknowledgement of receiving the engineer’s report, though the cover letter wasn’t sent, is in the same letter from [redacted]’s attorney noted above. Incidentally, the page he previously acknowledged receiving is the most important page of all. It is the page that shows the movement and unevenness of the foundation. When [redacted] saw that, he could have easily decided it was time to make good on the shoddy work performed. As I previously stated, [redacted] has chosen to continue to evade responsibility. I agree with much of [redacted]’s description of events starting in July 2017. He has in fact agreed to correct the shoddy work. That said, now he seems to be hedging his bets and can’t decide if he really wants to fix the problem or stick with his we never did business scheme. At any rate, he has continuously refused to offer or propose any specific warranty at all. After [redacted] made it necessary to retain a second attorney, I demanded money for attorney’s fees because [redacted] has been extremely uncooperative. And given how quickly the foundation work failed, am I supposed to agree to let him redo the work with no warranty- especially given the continuous parade of changing stories and denials?I also find [redacted]’s “reiterate” section interesting. In one sentence, he denies he did business with us, yet refers to the company as a “sub”. If we did business with the “sub” directly, by definition, that company would not be a “sub”. Oops.His measurements? I’ll be frank. I don’t believe him. When we contacted him, a piece of exterior trim was bowed away from the house, the converted garage was and continues to be visibly crooked and there were broken ceramic tiles and a long crack in the entry room. [redacted] would have us believe that we contacted him regarding this damage 21 months after the work was done, the foundation was within tolerances and two months later when the engineer’s report was done the foundation movement went from less than an inch to nearly two inches and well over two inches in several places? Does this make logical sense? Of course not. [redacted] states he has shown he will make the repairs. Fine. With what warranty? So far, all we know is [redacted] won’t even offer a ten-year warranty. I do not question [redacted]’s reputation with the Revdex.com. I have even read many reviews I can find on his company. He has several excellent reviews for pest control. I can only speak for my experience and it has been quite different. He now complains that I want money. What other compensation should I demand, given [redacted]’s continuous denials and changes in his story? Does this seem like a person any homeowner whose property they would want on their property again? [redacted] has had many opportunities to make this right and consistently chosen instead to act in bad faith.If [redacted] has rental properties, great. I see no need to question that any further at this point. I was merely making an observation, that given [redacted]’s continuous history revisionism, it has gotten to the point that everything he has said (or in this specific case, his employee [redacted]) might very well need to be questioned at some point.Finally, if [redacted] thinks he’s being extorted, he should contact the appropriate law enforcement authorities. Extortion is a crime. It is my understanding that what I am trying to accomplish here is part of the core purpose of the Revdex.com’s existence- resolve a dispute. Another part of the Revdex.com’s purpose is to rate accredited businesses. Why would a dissatisfied customer not want to utilize this aspect of Revdex.com’s service? And if they do, it’s extortion? Seriously? Using [redacted]’s logic, many if not most people who make complaints about shoddy products and/or services are engaging in extortion. As with many assertions [redacted] has made, this one crumbles under the mere weight of logic and rational thinking.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:Mr. [redacted] refuses to admit the truth and take responsibility for his faulty foundation work, despite his claims made to evade responsibility being clearly debunked. Regarding Facebook, [redacted] has a public Facebook page. I stand by my statements as they are fact, or at the very least, my honest, personal opinion. Mr. [redacted] states "I am done". That is his prerogative and I agree. As I gave a Revdex.com representative my word I would suspend legal action pending the Revdex.com's effort to resolve this complaint, please let me know what we need to do to close this matter.
Regards,
[redacted]
There’s nothing new to say here, Mr. [redacted] contradicts himself yet again and there’s no point in addressing or picking apart every sentence of his statement (though I could). I expect this will be interpreted as some kind of admission of guilt (it’s not), but the truth is it doesn’t really matter what I say - it’ll get twisted to suit Mr. [redacted]’s purpose. I’ve been dealing with this/him for months and am done engaging him – even for the Revdex.com, with whom I’ve had an excellent relationship and reputation for years. Mr. [redacted] says the story of the troubled situation [redacted] was in, as was told to me in the beginning, is irrelevant. But I believed her – it’s what motivated me to help [redacted] in the first place (including bowing out of the foundation work in an effort to save her money), and it’s why I was willing to make repairs at my own expense to work I didn’t even do. I no longer am. Mr. [redacted] has come at me through two different attorneys, and failing success through legal avenues he now attacks me through the Revdex.com. Now he’s taken to disparaging me on Facebook – see attached screen shots of the reviews he’s posted to the Spectra Property Services page. I guess it really is true that no good deed goes unpunished… I’m done.
Mr. [redacted] weaves threads of truth into an otherwise false accounting of just about everything. I squarely dispute the substance of his complaint. [redacted] and I spoke verbally regarding remodel plans to a rental property she owned – she told me a tragic story (which I believed) about her...
husband who had left her with no support and a sketchy rent house which needed repairs and make-ready remodeling in order to secure new tenants. She said she didn’t have the money to do a full remodel and wanted to do foundation work only. With that, and in an effort to help her save money (by not paying me a fee to manage the project), I removed myself from the equation and put her in direct contact with a foundation subcontractor I’d used – I knew this contractor to do good work for reasonable prices. When the work was completed, the foundation sub came to me for payment as they could not get the homeowner to respond. It was my understanding after contacting [redacted] that they were out of town, so I paid the sub his fee and submitted an invoice to [redacted] for reimbursement. We eventually got paid for reimbursement for the foundation work. The remodel proposals (verbal) took place in early January 2015, foundation work completed in mid-January 2015 (at which time I paid the foundation contractor), and I was reimbursed by [redacted] in early February 2015. With regard to his repeated statements that I’m denying him warranty paperwork and a schematic – they don’t exist from Spectra, we didn’t do the work – he’d have gotten that paperwork from the foundation contractor directly. I did receive an anonymous call at some point – the female caller (I did not recognize her voice) asked, “If you did foundation work, what is the warranty?” I responded that if Spectra actually did the work it would be lifetime in regards to defects only, to which she said “ok” and hung up (she did not identify herself at any point). I stand by my response – if our work is defective or fails, we will make it right. In October 2016, [redacted] contacted me regarding the foundation – she said the house was damaged because the foundation job was bad, and that she became aware of it in January of that year but didn’t want to inconvenience her tenants so waited until they moved out months later to say anything to me. The work was done 21 months prior to her contacting me, and by her own account she knew of it for several months before reaching out (Mr. [redacted] lists 01/15/2016 as the date the problem occurred in this complaint – I was contacted nine months later, not six as he stated in the writeup). It’s customary for warranties to be voided when the issue is allowed to continue/exist for an extended period of time before escalating, but still wanting to help her I agreed to inspect the issue (intending to refer her back to the foundation sub if an issue did exist). Not long after that I was contacted by Stan [redacted] regarding the foundation, it was the first time I’d ever spoken with him. He kept setting up specific appointments to meet that I couldn’t make (no notice, no opportunity to schedule mutually agreeable times, etc.). I asked for access so I could evaluate when I could, which he gave. I went to the home and evaluated and measured the entire slab with a Zip level (industry standard measuring tool). The entire slab measured within 1” tolerance (well within industry standards) when I was there. I called him and let him know my findings and suggested he shouldn’t have used large ceramic tiles on the floor where the home’s foundation had been repaired, as it was very unforgiving to any movement that was going to happen by nature. I told him that I wanted to help, but we really weren’t liable. He said ok, and a few weeks later he wanted to meet me on site with an engineer. I advised there was no need for me to do that, but I told him if he wanted to get an engineer’s evaluation of the home, great – and if he wanted me to look at it, I’d be happy to. He called me a couple of weeks later and said he had an engineer’s report, I gave him my email address three different times and also gave him my mailing address if he wanted to send a hard copy to me. I never received the report. In January of 2017 I received a letter from his attorney demanding $8750 or face legal action. Not only did this letter not include an engineer’s report, the only reference to it was that the cost of the engineer’s report was included in the $8750. No attachment, no reference to an attachment or enclosure… to be honest, at this point I believed he was playing games to get a payoff and that no engineer’s report existed. We engaged legal representation of our own, and with a single letter of response the issue was dropped. In July of 2017, my attorney received a letter from Mr. [redacted]’s new attorney – this time demanding $9285 plus attorney’s fees. The letter included the engineer’s report, which I was seeing for the first time (it was dated 11/2016, so it did exist after all). Around this time I discovered that the original foundation sub had gone out of business (I was unable to locate or contact him). All this said, once I finally received the engineer’s report, my response was an easy one. We (Spectra) would repair/have repaired at our sole expense the foundation in areas indicated in the engineer’s report, and adjust and add piers where required per the repair plan if absent, as detailed by the engineer. We would also repair any areas (if any) damaged during repair operations deemed necessary by the engineer’s plan of repair. Mr. [redacted], through his attorney, declined this offer - he still wanted money and attorney’s fees. To reiterate: · The [redacted]s weren’t my customer, I didn’t do the work – but if the foundation sub did a bad job, I’d have helped make it right (initially intending to push the original contractor, in the end agreeing to do it myself). · My personal measurements showed no failure, perhaps it got worse after I inspected it – it’s a point-in-time inspection and foundations do move. I was willing to accept their engineer’s findings and attend to the repairs required. · I’ve shown I’m prepared to ensure the required repairs as stipulated by his own engineering report are made, but even now by his own admission what he wants is money. I’ve now dealt with two separate attorneys (I have now incurred legal fees of my own) and we’re now working on Revdex.com comment/complaint #2 – this is borderline harassment as far as I’m concerned as it appears he’s now trying to threaten my exemplary Revdex.com status in his efforts to get paid. You might be interested to see his demands and my responses through our attorneys, I’ve got certified letters and emails between law offices and I’m happy to share them as they will clearly show what Mr. [redacted] is really after. Listen… I like to build things, solve problems and help people – and through it all, do the right thing – and I’ve built a successful business following those principals. You can see this for yourself in the Revdex.com records, I’m an accredited member since 2005 (with an A+ rating) and have had no negative comments/complaints in all that time (until now/Mr. [redacted] – not easy, particularly in construction). I hate all of this, I really did try to help the [redacted]s – so I guess it’s true that no good deed goes unpunished. Mr. [redacted] has threatened legal action twice and now attempts to tarnish my reputation through the Revdex.com, in each case demanding money (in escalating amounts – from $8750 to $9285 to now $13,700). I’m prepared to litigate this, and in closing I’d like to leave you with a relevant definition: [Extortion (noun) – the practice of obtaining something, especially money, through force or threats.] I'm happy to discuss further if you should have any questions or concerns. Respectfully,[redacted] PS - I don’t really know what to make of his ramblings about whether or not I own rental properties. I do, and I did, and yes – I have other businesses that operate in multiple counties. I’m not sure what that has to do with a foundation issue on [redacted] though…