Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint According to my doctor's office, [redacted] , [redacted] ***, Spectracell Client Account # [redacted] , AND Spectracell Client Account RepAlan Ross, I do not owe anythingI was spontaneously billed in error one year after my lab tests and one year after I paid in full the first timeI told Spectracell this the first time I paid my bill and was being billed in error and I have been continually harassed by collection letters and phone calls with them trying to collect from me while I have been cooperating with the Spectracell Billing Representatives requests as they have muddled their way through this issue It seems very much like a scam or a very poorly run billing departmentI have had to track down information from my insurance company back form even though they weren't ever involved in the processI have had to track down the cashed check from my bank on different occasions from June to the present day while Spectracell reps are non-responsive and cannot find previous submitted data I think most people would have just given up and paid you which is what I suspect is going onAn easy way to make revenue, even though it is illegalMy doctor's office has contacted your client services and they have found my account balance to be zero at this timeWhy am I getting a response from the VP of Finance telling me that they kindly reduced my payment from $to $when the charge is NOT VALID??? I am so baffled by this scenarioTo resolve this issue, I request that the VP of Finance give client services a call, (or walk over to their cubicles) and reference client account # [redacted] and pull up my account and reconcile his calculation with theirsIf that doesn't solve the issue, please call my doctor's office, [redacted] They are well aware of this scenario and can walk you through it Regards, ***
Revdex.com: This letter is to inform you that Spectracell Laboratories, Inchas carried out to my satisfaction the resolution it proposed for my complaint, filed on 2/12/11:44:AM and assigned ID [redacted] Regards,
We apologize for the confusion over multiple draws with this patient For the first date of service, 6/7/13, no payment has been received for the service that was performed, a MTHFR genetics test We billed the patient $for this date of service and later, on 2/5/voluntarily reduced our bill to $ That amount is still outstanding For the redraw for the LPP+ test which ocurred on 6/19/13, we billed the patient $and we were paid in September That accession has a balance of zero So, in summary, we are still due $from this patient for the service performed on 6/7/ William P [redacted] VP-CFO
I have no additional facts to add to this claim The patient did not appreciate that we voluntarily reduced our price to $so their is nothing further I can do
This is the same patient complaint about the same issue as last week The money not originally forwarded from the physician ($130) has now been collected from the physician The money paid to the patient by their insurance company, ***, ($182.99) for our services is due from the patient The delay in sending a bill ocurred because it took us a year and a half to find out that [redacted] had paid the patient Attached is a copy of the patient's statement that I printed today reflecting the correct money due Spectracell If, in the interim, the patient received another bill reflecting a total of $due it was because the statement was sent BEFORE the physican made their recent payment of $ Spectracell will continue to pursue the amount of $paid directly to the patient for our services
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint According to my doctor's office, [redacted] , [redacted] ***, Spectracell Client Account # [redacted] , AND Spectracell Client Account RepAlan Ross, I do not owe anythingI was spontaneously billed in error one year after my lab tests and one year after I paid in full the first timeI told Spectracell this the first time I paid my bill and was being billed in error and I have been continually harassed by collection letters and phone calls with them trying to collect from me while I have been cooperating with the Spectracell Billing Representatives requests as they have muddled their way through this issue It seems very much like a scam or a very poorly run billing departmentI have had to track down information from my insurance company back form even though they weren't ever involved in the processI have had to track down the cashed check from my bank on different occasions from June to the present day while Spectracell reps are non-responsive and cannot find previous submitted data I think most people would have just given up and paid you which is what I suspect is going onAn easy way to make revenue, even though it is illegalMy doctor's office has contacted your client services and they have found my account balance to be zero at this timeWhy am I getting a response from the VP of Finance telling me that they kindly reduced my payment from $to $when the charge is NOT VALID??? I am so baffled by this scenarioTo resolve this issue, I request that the VP of Finance give client services a call, (or walk over to their cubicles) and reference client account # [redacted] and pull up my account and reconcile his calculation with theirsIf that doesn't solve the issue, please call my doctor's office, [redacted] They are well aware of this scenario and can walk you through it Regards, ***
I apologize for the delay in your refund The check was issued yesterday William [redacted] VP-Chief Financial Officer
Revdex.com: This letter is to inform you that Spectracell Laboratories, Inchas carried out to my satisfaction the resolution it proposed for my complaint, filed on 2/12/11:44:AM and assigned ID [redacted] Regards,
We apologize for the confusion over multiple draws with this patient For the first date of service, 6/7/13, no payment has been received for the service that was performed, a MTHFR genetics test We billed the patient $for this date of service and later, on 2/5/voluntarily reduced our bill to $ That amount is still outstanding For the redraw for the LPP+ test which ocurred on 6/19/13, we billed the patient $and we were paid in September That accession has a balance of zero So, in summary, we are still due $from this patient for the service performed on 6/7/ William P [redacted] VP-CFO
Revdex.com: This letter is to inform you that the complaint filed on 1/21/7:58:PM and assigned ID [redacted] has been resolved Regards,
I have no additional facts to add to this claim The patient did not appreciate that we voluntarily reduced our price to $so their is nothing further I can do
This is the same patient complaint about the same issue as last week The money not originally forwarded from the physician ($130) has now been collected from the physician The money paid to the patient by their insurance company, ***, ($182.99) for our services is due from the patient The delay in sending a bill ocurred because it took us a year and a half to find out that [redacted] had paid the patient Attached is a copy of the patient's statement that I printed today reflecting the correct money due Spectracell If, in the interim, the patient received another bill reflecting a total of $due it was because the statement was sent BEFORE the physican made their recent payment of $ Spectracell will continue to pursue the amount of $paid directly to the patient for our services