Spectre Computers Ltd.

Initial Business Response / [redacted] (1000, 5, 2017/03/02) */ Response to complaint, [redacted] and [redacted] did over pay for future treatment that was planned for themWe are more than happy to refund the amount that has been over paidWith that said: The amount after all insurance has paid and claims closed is [redacted] which is owed to [redacted] and [redacted] NEVER do we tell patients to wait til the end of the year, that is just not a process we useWhat is the process, if the patient over pays for treatment due to ESTIMATED insurance, and insurance ends up paying more, then the credit goes back to the patients in a form of a refundSome patients choose to keep the credit on their account for future work and some decide to get a refundAgain in no way do we ever tell a patient we will will keep their money until the end of the yearWe are more than happy to refund the overpaymentThere is NO "family plan" in our office that [redacted] mentionedI have worked in this office for over yearsFYI, also when new patients come to our office there is a form that is completed by them and signed that states if you do not give us hours advance notice of cancellation we could charge them [redacted] for no show or late cancellationsOur office as a "Christian" office decided not to charge them for separate occasions of late cancellations and failed appointmentWe never tell a patient we cannot see themWhat would have been said is that due to the previous no show and failed appointments they can always be seen on the day of phone call if there is an openingWhen patients don't give us advance notice of cancellation it costs the Drtime and money, but with that said we would NEVER deny a patient an appointment to see the dentists in our officeThe two people that work up front are [redacted] and [redacted] There is no [redacted] that works herePlease let me know who and where I need to send their check to Thank you for understanding and we hope for a quick resolution, in all the years (over 32) of this office being here we have NEVER had a complaint with the Revdex.com Initial Consumer Rebuttal / [redacted] (2000, 7, 2017/03/02) */ (The consumer indicated he/she ACCEPTED the response from the business.) I realized that I put the wrong name for RoseI will be satisfied if the company sends my refund or else I will want the complaint reopenedI realize the business is going to say whatever it wants to try to justify keeping my money and changing there story which is fine We just want to move on.This is why you should not put your faith in trusting another person and only trust the Lord Jesus ChristCan you please send the business my address information so they can send the refund because obviously they didn't keep it on file

Initial Business Response /* (1000, 5, 2017/03/02) */
Response to complaint,
[redacted] and [redacted] did over pay for future treatment that was planned for them. We are more than happy to refund the amount that has been over paid. With that said: The amount after all insurance has paid and...

claims closed is [redacted] which is owed to [redacted] and [redacted]. NEVER do we tell patients to wait til the end of the year, that is just not a process we use. What is the process, if the patient over pays for treatment due to ESTIMATED insurance, and insurance ends up paying more, then the credit goes back to the patients in a form of a refund. Some patients choose to keep the credit on their account for future work and some decide to get a refund. Again in no way do we ever tell a patient we will will keep their money until the end of the year. We are more than happy to refund the overpayment. There is NO "family plan" in our office that [redacted] mentioned. I have worked in this office for over 12 years. FYI, also when new patients come to our office there is a form that is completed by them and signed that states if you do not give us 24 hours advance notice of cancellation we could charge them [redacted] for no show or late cancellations. Our office as a "Christian" office decided not to charge them for 3 separate occasions of late cancellations and failed appointment. We never tell a patient we cannot see them. What would have been said is that due to the previous no show and failed appointments they can always be seen on the day of phone call if there is an opening. When patients don't give us advance notice of cancellation it costs the Dr. time and money, but with that said we would NEVER deny a patient an appointment to see the dentists in our office. The two people that work up front are [redacted] and [redacted] There is no [redacted] that works here. Please let me know who and where I need to send their check to.
Thank you for understanding and we hope for a quick resolution, in all the years (over 32) of this office being here we have NEVER had a complaint with the Revdex.com
Initial Consumer Rebuttal /* (2000, 7, 2017/03/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I realized that I put the wrong name for Rose. I will be satisfied if the company sends my refund or else I will want the complaint reopened. I realize the business is going to say whatever it wants to try to justify keeping my money and changing there story which is fine We just want to move on.This is why you should not put your faith in trusting another person and only trust the Lord Jesus Christ. Can you please send the business my address information so they can send the refund because obviously they didn't keep it on file.