Spectrio Reviews (%countItem)
Spectrio Rating
Address: 4033 Tampa Rd STE 103, Oldsmar, Florida, United States, 34677-3224
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I initiated an account close request a month ago and have not been contacted for a resolution. I can't get in touch with my account rep either.
On 3/30/2020 I sent a request to close my account. A rep contacted me by email on 4/6/2020 to tell me that my case was received and being processed. On 4/12/2020 I called to see where they were in the process. The representative told me that no action had been taken and that she would follow up with a supervisor (especially since I was being charged for service I wasn't utilizing). I was placed on hold while the "case was being looked in to". Once the rep returned to the phone, I was told that the supervisor would have to look over my contract and get back with me. Its 5/2/2020 and not even an email. The rep who hounded me to start service is unavailable. Go figure. How is he supposed to be my account rep if I can't get in touch with him.
A resolution to close the account and a refund for the services I was charged for AFTER requesting an account close.
This client signed a 36-month contract with Spectrio for services on 12/5/2019. We could find no noted complaints thus far from the client during the contract period, and no message which indicated that they are not utilizing the service they signed up for. However, we understand that many businesses are struggling due to the COVID-19 pandemic, and we are willing to assist our clients in any way we are able. Therefore, the director of the department has authorized the closing of the client's account as a good-faith gesture. This process can take up to 3 days, and the client will be responsible for returning any hardware to Spectrio as well as removing any messaging that Spectrio has produced, from their phone system.
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the response from the business. However, am also presenting email evidence that I requested a cancellation, that my device was NEVER used/ set up as they could see, and that I was told that my cancellation process was beginning at my initial request. Yes, the pandemic is hard on businesses its even harder when you can't reach your account rep to work out other options and have to report a company to Revdex.com to get a resolution of any kind (a simple response to one of my many emails or phone calls would have worked as well - could've been resolved without having to escalate to Revdex.com)