Spectrum Association Management Companies

Hello, We appreciate your concern with this matter and understand how it may be confusing, but please understand we want to make sure you know we are not here to intentionally offend you, we are simply following the rules put in place by the HOA itselfWe are hired to enforce the rules they have established As for the current situation, I believe you are talking about different issues with a forced maintenanceThe issue from back in December was corrected by you as you stated and there was no charge made for that to youThe one you were charged for was a forced maintenance on January 6thYou can see the attached invoice for the work performed as well as the costThis amount is a hard cost that the HOA had to pay and needs to be reimbursed for I have also attached a spreadsheet with shows all of the correspondence between you and our company and you will notice that there are quite a few "forced maintenance" messages on your accountYou can also see the communications where you have emailed and called inYes, you had been working with us along the way and we even asked the HOA Board of Directors to waive fees for you and they denied to do so due to the continued offenses and late paymentsThis is something that has been going on for a long time as you can see in the transaction report I have attachedYou will notice that starting back in there have been consistent late payments causing you to accrue admin fees and delinquent interest almost every monthThere have even been times that we have written off some fees for you in the past$In June and $in March Even after we waived some of the fees in good faith that you would continue to make timely payments, you continued to miss the due dates for your semi-annual HOA duesI agree that you had been in communication with our company through the past year on these issues, but I do not see where any payment plans had been put in place or where you have attempted to pay off what is owed Just communicating with us does not mean the collections process will stopAt this point we cannot waive the forced maintenance ($you referred to), the $in delinquent interest or the $admin fees you have accruedI will waive the title search for you as I agree we have been in communication and while this is an automated step in the process outlined by your HOA, it was not neededPlease contact us and we can help you by setting up a payment plan in order to help you make these paymentsPlease understand we are enforcing the rules of the HOA and while I know this is an inconvenience, we are here to help you and to help your community and make it easier for home owners to live in their homes and enjoy their communitiesThank you for your time, *** [redacted] Manager of Concierge Services[redacted] | www.spectrumAM.com | [redacted] *** San Antonio, TX ***THISINFORMATION IS A PRIVILEGED AND CONFIDENTIAL COMMUNICATION AND IS FOR THE EXCLUSIVE INFORMATION AND USE OF THE ADDRESSEEIF THE READER OF THIS IS NOT THE INTENDED RECIPIENT, YOU ARE HEREBY NOTIFIED THAT ANY REVIEW, DISSEMINATION, OR COPYING OF THE INFORMATION CONTAINED IS PROHIBITED

Hello,I am sorry to hear you feel the letters are intentionally being sent lateI assure you that is not the caseI see that you called in on 3/and spoke with one of our site managers and while they were trying to get you in touch with a manager, the call disconnected for some reasonAfter that I see no further callsI also looked into your account and I do not see any additional charges for the month of March other than the assessment charges.Although the letters states you only have days, we do the drives every weeksIn this scenario, the drive was done on march 3rd, the program runs the letters, and that takes a day usually then would have been sent out maybe on the 5th or 6th which would have run us through a weekendWe understand these things happen and are letting you know what could happen with the forced mow if the violation is not addressedIn this case, I assume you had everything mowed by the time the site manager did his next drive as I see the violation was closed and you were not charged.Please let us know what else we can do because at this point there were no charges to your account and the violation had been canceledThe violation letters are just part of living in an HOAOur site manager drive through and are responsible for sending letters out to everyone who is in violation of the CC&Rs that govern your HOAThis is usually due to it being raining or cold, and the homeowner usually corrects this before the letter even gets to themMoving forward, all you need to do is call in and speak with us and we will work with you to make sure everything is taken care ofThank you for your time, and please let us know if there is anything else we can do to help, [redacted] Manager of Concierge Services