Spectrum Brands - Pet, Home and Garden Division

Review: I purchase a Tetra Whisper Ex20 Silent multi-stage power filter from [redacted] Pet store at [redacted]. After about a week their filter suck up my two Fahaka Puffer (Tetraodon lineatus).

I call there company about this situation, I stated that your filter have been kill two of my fish, the representative from tetra company say send the filter to them and they going to tested if it overpower. I send the filter to them, ,also I pay 10 dollar shipping fee that is not cover by them. After they received the filter they send new one back and change the original stated something was missing and was not the tetra problem. I call them again about this situation again they hand up on me. the tetra company is changing the overpower filter problem to different problem. also the bead on the filter is fall off automatically when the fish hits it. I request the company to pay two of my fish that coast 100 us dollarDesired Settlement: The business has the responsibility to fix there filter and change it .

Business

Response:

Thank you for speaking with me this morning. I take the Revdex.com complaint very seriously. I especially would like to ask [redacted] some questions to find out if I could, who hung up on him. But I although I have left several messages he has not phoned me back. I noted also an email address and will try to contact him that way. I really would like to investigate Lin [redacted] and then will be happy to refund the $100.00 that he has requested.Sincerely,[redacted]Consumer RelationsSpectrum BrandsPet, Home & Garden

Review: [redacted] is one of the most regrettable companies i've ever dealt with. Their product the mega classic litterbox is junk in my opinion ours died in 2 months, we called and received a brand new one. It was just right out of the box. the gears snapped, grinded, and popped right out of the box before adding litter worse than our original broken unit . I called customer service again. and was told sending the unit back was on me and a superior model would be sent. it cost 94 dollars to ship the broken brand new paperweight back! today. Our new one arrives and surprise, surprise it's the exact same unit we've been having all the issues with. If you purchase their products prepare to be shafted!Desired Settlement: public awareness of deceitful company. What company sends you defective products right out of the box and expects you to ship them back? [redacted] does! makes promises and fails miserably to deliver.[redacted] again. I hope the expense of my doing business with this company saves others from the same fate.

Business

Response:

Thank you for sending this case to my attention. I have contacted the customer and extended apologies on behalf of the company. We are in the process of refunding for the [redacted] Automated Litterbox and the shipping charges.Best regards,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: The following are email correspondence between myself and the company which explains the problem. They are now ignoring my emails. It is impossible to get them on the phone, several times it has been over a 10 minutes wait. Thank you.Contact Us SubmissionThe following was submitted on 10/18/2015.Details Email[redacted]QuestionRE: 1" W X 6.5" H For 2-10 gallon Aquariums Model HT10 50 Watts I purchased your above heater a while ago but only just set the tank back up (Fishless cycle that didn't work then vacation). I am using your heater to keep the tank at 78 degrees, as your literature says, but the problem is, it is only keeping the tank at 76 degrees. The tank is away from any windows or drafts - why is the heater not heating properly? I would like a replacement, as I have a Betta fish that is supposed to be at 78 degrees, not 76, through the entire winter. Please advise - Thank you. [redacted]TechSupport Tetra-Fish techsupport.[redacted]Oct 20 at 4:10 PMHello [redacted],Thank you for contacting us. The acceptable range for our heaters is 76-80 degrees, so we would consider this heater to be properly functioning. Bettas actually require 80-84 degrees, ideally, but do fine at 75 and above. To achieve higher temps like 80-84 degrees, you would need an adjustable heater. Should the heater ever stop functioning, you would need to send it back, along with your receipt to our returns facility.Best Regards,[redacted] Linkhttp://[redacted]Consumer Relations LeadSpectrum Brands|Pet, Home & Garden Lady [redacted]To TechSupport Tetra-FishOct 20 at 6:35 PMI saved the packaging - Then please explain to me why this is on it - "Electronic thermostat automatically maintains water temperature at 78%".Desired Settlement: I would like the defective heater replaced or given an exchange. Here is a link that will bring you to the [redacted] website. It shows the very heater I have, the 1" W X 6.5" H - For 2-10 gallon Aquariums - Model HT10 - 50 Watts and it shows that "Electronic thermostat keeps water at a constant 78F" - contrary to their statement in their email. Thank you.http://[redacted]

Consumer

Response:

I purchased the heater about a year ago but for most of the time it sat in the package, unopened. I only set the tank up for about 1 month over a year ago and then broke the tank down. I just re-set it back up in July 2015. I never went back to [redacted] for a refund as it had been used and I did not believe they would take it back in used condition.I only just noticed this problem approximately 10/18/15. The heater has NOT been in continuous use since purchase, see above.Thank you.

Business

Response:

I spoke to Ms.[redacted] today. We are going to refund her for the Tetra heater and inaddition to the refund send an adjustable heater at no charge. It will work better in hersituation. She was pleased with the response and we were grateful for the chance to makethis situation right.Sincerely,[redacted]Consumer RelationsSpectrum BrandsPet, Home & Garden

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: [redacted]

March 23, 2016

Revdex.com of Western Virginia

RE: Dingo Twist Sticks (Chicken in the Middle)

Item No. P-45022/11-20840

Consumer Service Supervisor

Spectrum Brands – Pet, Home & Garden

To whom it may concern:

I am writing this letter to inform that the product mentioned above is not safe and it’s not digestible for the dogs to eat. Lately, my dog named Lucky has been sick and choking and unable to digest whenever I give him a Dingo Twist Sticks (Chicken in the Middle) for a treat. Lucky has trouble to digest and poop for days. And later days, he gets diarrhea.

According to your product printed on the pack:

• Irresistible combination of Real Chicken wrapped with highest quality natural rawhide

• Packed with protein

• Health, fun chew to promote clean teeth and gums

• So unique, they are patented

• Taste test prove 9 of 10 dogs prefer Dingo brand treats over standard raw chews”

• Etc.

**Ingredients: Rawhide, Chicken, Sorbitol, Sugar, Salt, Potassium Sorbate (Preservative), PD&C Red 40.**

That’s not so true according to the product printed. I noticed when my dog was eating a treat and accidently Lucky dropped a stick into his water bowl and hours later I noticed there was there was Nylon in the treat.

I am hereby to request a test data and a report from your company that Dingo Twist Sticks (Chicken in the Middle) safe to dogs to eat and digestible. I also know that this product is made from China. I want to know that your company does any test before distributing to retailers to sell to customers.

I found this on your company website:

Our Mission

Spectrum Brands is a rapidly growing, global, diversified, market-driven consumer products company.

We will continue to grow our company through a combination of strategic acquisitions and organic growth.

We will strengthen our brands and generate growth through emphasis on brand strategy/marketing and innovative product technology, design and packaging.

We will leverage IT infrastructure, distribution channels, purchasing power and operational structure globally to continue to drive efficiencies and reduce costs.

We will profitably expand distribution in all served markets.

Therefore, I am very not happy about that product named Dingo Twist Sticks (Chicken in the Middle) that my loved one named Lucky has been eating over the past few months

Inclusion, I would like to know what your company is going to do about this product Dingo Twist Sticks (Chicken in the Middle)? If it’s necessary I will send this product to an independent lab and toxicologist to test on your product based on the printing on the packing. Upon, conclusion further action will be taken.

Thank you so much for taking the time to read this email. Please response to my letter and request about this serious matter as soon as possible.

Best regards,

Records Management Analyst

[redacted]Desired Settlement: Modification/discontinuance of an advertised claim

Business

Response:

Good afternoon,Thank you for letting us know of Mr [redacted]'s dissatisfaction.I wanted to let you know that we have been in contact with Mr. [redacted] but he does not really let us know what he would like to have done.We will continue to research and try to help him with his complaint.As soon as he communicates his request we will be back in contact to let you know of our progress.Sincerely,[redacted] l Consumer RelationsSpectrum Brands - Pet, Home and Garden Division[redacted], Blacksburg, VA 24060[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: About 5 months ago I started a pico vase (I will get into what this is later). Everything was going great until the Tetra 50W heater I bought for it failed. It usually kept my pico vase at 78 degrees, but on July 3rd the heater broke and it cooked everything inside my vase to 94 degrees killing everything. There was hundreds of dollars worth of livestock in it and it was all killed due to the faulty heater. I contacted Tetra about this via email and I have heard nothing back from them.

Here is a time lapse video of my vase before all hell broke loose [redacted] As you can see from the video everything is healthy and doing great. But then some time later my heater had to fail causing everything to go killed.Desired Settlement: Since it was the heaters fault that I had hundreds of dollars worth of livestock killed, I am holding Tetra responsible for this. I also find it very unprofessional how I was not contacted back in this matter. I would like a $500 check to compensate for everything that had been killed.

Business

Response:

Thank you for sending me a copy of this complaint. I have been unable to reach Mr. [redacted] by phone so have sent him an email and letter.

This is the first we are hearing of his complaint and would like to help. I have asked him to contact me. I would like to get the heater back for testing and reimburse for documented live stock. He can reach me at ###-###-####, extension [redacted], or [redacted].