Dear Revdex.com,I was very disappointed in hearing of the vehicle brewe encountered last weekend and have not had anything like this in over months at our hotel and this is just really unfortunate.In situations such as this we are not responsible and we have many signs in our parking lot that warn
guests not to leave valuables in their cars and that we are not responsible for vehicle break-ins.I also know that insurance companies will not even accept a claim for outside vandalism much like a UT football stadium or a mall parking lot would not be responsible for acts like thisThis lies under the assumption of risk catagory and one that my hands are tied on in most casesI do what we can and I have an outside security guard that rides around our parking lot from 10pm until 7am days a week and I know that this helps but that it is not 100% full proofWith this said, I have decided to offer a good will gesture of $that I hope will pay any deductible or hopefully lessen the inconveniencePlease let me know the exact name and address so I can process this check correctly.*** ***General Manager
Revdex.com:***Stadiums and malls are not the same as hotels, we actually stay, sleep and stay at the hotel overnight, so I strongly believe that CROWN PLAZA should secure their customer's cars and their values and I think CROWN PLAZA is a good and elite hotel that I would never think we would have gone thro something like that If we choose to go hotel or motels for $per night , I wouldn't be surprise if they brake into our car ,but anyway I accept your good will gesture offer for $500, I will pay rest of the balance out of my pocket. How soon can you guys send the check out ?PLEASE SEND THE CHECK ASAP, SO I CAN GET THIS GLASS FIX Thank you I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.Here is my address :NAME : SERKAN *** *** ***
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Regards,
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Dear Mrs***,We are very sorry for the inconvenience you experienced after your stay here at the Crowne PlazaThe credit card authorization for incidentals is a standard procedure at hotels and to ensure that each guest is aware of this we do post a notice at the front desk detailing what
will happen with the card you provideUpon your check out on July 6th the hotel released the full authorization back to your card as there were no additional charges. At this point is it up to your banking institution to replace those funds back in your accountUnfortunately, hotel has no control over when this will happenIf your banking institution has yet to release those funds back into your account but is still charging you over draft fees there is not anything the hotel can do other than confirm with your bank that we released those funds upon check outIf you wish for me to have a conference call with your banking institution to confirm this I will be more than happy to do so.Thank you,*** ***Crowne Plaza Hotel*** *** ***
Complaint: [redacted]
I am rejecting this response because: I was clearly told "WE NEED YOUR CARD JUST FOR INCIDENTALS ONLY" Those were the exact words the lady at the front desk told me. This does not explain why my card was charged $40 OVER my hotel stay amount (which, again, was ALREADY paid for), why the manager was so insanely rude to me & why I couldn't even get anybody AT Crowne Plaza corporate to respond to me until I filed a complaint with the Revdex.com 5 days AFTER my first complaint. It would be one thing to just double charge me, but to place a "temporary" charge on my credit card for MORE than my actual stay...come on...that's crazy. What a terrible, cookie-cutter response from Crowne Plaza, how disappointing. Makes me dislike Crowne Plaza even more.
Regards,
[redacted]
Dear Revdex.com,I was very disappointed in hearing of the vehicle brewe encountered last weekend and have not had anything like this in over months at our hotel and this is just really unfortunate.In situations such as this we are not responsible and we have many signs in our parking lot that warn
guests not to leave valuables in their cars and that we are not responsible for vehicle break-ins.I also know that insurance companies will not even accept a claim for outside vandalism much like a UT football stadium or a mall parking lot would not be responsible for acts like thisThis lies under the assumption of risk catagory and one that my hands are tied on in most casesI do what we can and I have an outside security guard that rides around our parking lot from 10pm until 7am days a week and I know that this helps but that it is not 100% full proofWith this said, I have decided to offer a good will gesture of $that I hope will pay any deductible or hopefully lessen the inconveniencePlease let me know the exact name and address so I can process this check correctly.*** ***General Manager
Revdex.com:***Stadiums and malls are not the same as hotels, we actually stay, sleep and stay at the hotel overnight, so I strongly believe that CROWN PLAZA should secure their customer's cars and their values and I think CROWN PLAZA is a good and elite hotel that I would never think we would have gone thro something like that If we choose to go hotel or motels for $per night , I wouldn't be surprise if they brake into our car ,but anyway I accept your good will gesture offer for $500, I will pay rest of the balance out of my pocket. How soon can you guys send the check out ?PLEASE SEND THE CHECK ASAP, SO I CAN GET THIS GLASS FIX Thank you I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.Here is my address :NAME : SERKAN *** *** ***
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*** * *** *** ** **
Regards,
*** ***
Dear Mrs***,We are very sorry for the inconvenience you experienced after your stay here at the Crowne PlazaThe credit card authorization for incidentals is a standard procedure at hotels and to ensure that each guest is aware of this we do post a notice at the front desk detailing what
will happen with the card you provideUpon your check out on July 6th the hotel released the full authorization back to your card as there were no additional charges. At this point is it up to your banking institution to replace those funds back in your accountUnfortunately, hotel has no control over when this will happenIf your banking institution has yet to release those funds back into your account but is still charging you over draft fees there is not anything the hotel can do other than confirm with your bank that we released those funds upon check outIf you wish for me to have a conference call with your banking institution to confirm this I will be more than happy to do so.Thank you,*** ***Crowne Plaza Hotel*** *** ***
Complaint: [redacted]
I am rejecting this response because: I was clearly told "WE NEED YOUR CARD JUST FOR INCIDENTALS ONLY" Those were the exact words the lady at the front desk told me. This does not explain why my card was charged $40 OVER my hotel stay amount (which, again, was ALREADY paid for), why the manager was so insanely rude to me & why I couldn't even get anybody AT Crowne Plaza corporate to respond to me until I filed a complaint with the Revdex.com 5 days AFTER my first complaint. It would be one thing to just double charge me, but to place a "temporary" charge on my credit card for MORE than my actual stay...come on...that's crazy. What a terrible, cookie-cutter response from Crowne Plaza, how disappointing. Makes me dislike Crowne Plaza even more.
Regards,
[redacted]