Spectrum Healthcare Training Center

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I am satisfied that they acknowledged my request to remove my Email address from Pet Flow mailing I cannot report if that has been completed yetI will know in approximately one week, as I received their company specials via Email quite frequentlyI do do not agree with the company's decision not to let consumers quit Pet Flow via Email, or contact customer service via EmailCalling is not convenient as they have claimed due to excessive holding wait times It is also not convenient to have the agent try to talk you out of your decisionIt feels like harassmentHowever, if Pet Flow feels that this business practice is in their best interest, then they are free to run their business as they chooseThat being said, my complaint may be closed, but I would just like it noted that I speak for other customers or previous customers as well, so they should probably take heedThank you for your time and effort in trying to build better businesses and protect consumers*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi ***,We're terribly sorry for the troubles you've had with our service and support - your experience is inexcusable We have issued a refund to the card charged for this order, and the order has been turned around to our warehouse Additionally, the team member you spoke with
last week has canceled your program, so no further orders will be shipping out in this account unless a new order is placed With that Auto-Ship cancellation complete, there is no card information on file in your account either We expect more from our team, and we will use your poor experience as a learning opportunity for our team Should you ever decide to give us another chance, we've added a credit to your account with us that can be used on any future purchase Please don't hesitate to reach out to us should you need any further assistance

We're terribly sorry for the lack of service and conflicting information from our team We will use this as a learning experience to improve We have issued a full refund for the remaining balance of the order, which should appear in your account in the coming days Please don't
hesitate to let us know if you need any further assistance

Yes Petflow after my phone call did delete my credit card.  Only after I called them.  The system online would not let me delete it without entering another form of payment (i.e. another card first).  Thanks.[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

PetFlow called me and persisted in blaming the [redacted], claiming that the vet did not approve the Rx pet food ordered.  The Vet and his staff recall dealing with PetFlow's "source" and state that an approval was in fact twice faxed as requested.  PetFlow has not explained why I was never notified of the alleged refusal that it now claims.   PetFlow has not explained why, if this was really all just some inexplicable misunderstanding, it did not honor the resolution agreed to by its representative "Waxy."In sort, PetFlow's Revdex.com history is full of "oh, we're sorry" messages but it continues to treat it customers in unacceptable ways and has offered no meaningful assurance that it has changed its unacceptable business practices.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 Clearly if the business really wanted feedback they would have a survey, which can be sent via email, instead of forcing you to call and be on hold for a long time.  Second they didn't want my feedback, when I called.  My problem is that there is no place on your website, Petflow, that states the ONLY way to cancel and remove your information especially my personal credit card number, is by calling (and waiting on hold for a while).  I believe that is not unreasonable to expect some type of transparency.  I believe I should have right to cancel an order (in a timely fashion) or delete my credit card information, without severe inconvenience.
 Clearly this is an issue for Petflow since there are people who took the time to complain to the Revdex.com.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Please be aware that the package arrived damaged with 33 pounds of dog kibble bouncing around in the box.  This happened as a result of the company not taking care in packaging the 33 bag of dog kibble with the other items that I purchased.  Poor service from start to finish.  I will never use them again.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hi there, We're terribly sorry for the misinformation given and the inconvenience is has caused.  A manager of our support team will be reaching out to you to make this right.  We can and will do better for you.

Hi [redacted],We're so sorry for the lousy experience you had with our support team.  It is never our goal to force someone into keeping an Auto-Ship active when they no longer need it.  We like to speak with pet parents when they are considering canceling their Auto-Ships we've found many pet...

parents are facing issues that we are able to easily resolve for them.  Additionally, the feedback we are able to get from these conversations help us to build a better site and experience for our customers.We've gone ahead and canceled your Auto-Ship for you, so nothing further will be shipping out unless a new order is placed.  If you'd like, you're able to remove any payment details from your account at this point without that Auto-Ship active.  We've also deposited $20 account credit in your PetFlow account, which can be used on any future order at any time should you decide to give us another shot.   If you still need any assistance, please don't hesitate to reach out.

Hi there,A member of our support team will reach out to you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]