Spectrum Protection INC

Case #- ***Customer Name: *** ***To Whom it may concern,This response is in regards to a recently filed complaint by a *** ***Mrs, *** purchased a French Bulldog puppy on 11/3/from the Petland MonroevilleThe customer first contacted the customer service
department on 11/5/stating that the puppy was eating its feces and was advised to follow up with *** *** Animal Clinic which is the Petland Monroeville's contracted veterinarian.In the customer's statement, she mentions that nobody would return her callsThe customer service department attempted to reach the customer on 11/8/2016,11/12/2016,11/16/2016, and again on 11/19/2016, each time leaving a detailed message requesting an update on the puppyThe customer sent in an online claim form on 1/26/stating the puppy was having eye infectionsThe claim was reviewed and the customer's request for a partial refund was denied.Petland Monroeville had offered to board the customer's puppy until the eye infection had healed up which the customer declinedPetland Monroeville also offers every customer a health warranty that is offered through *** *** Animal ClinicThe customer did not use the contracted veterinarian as she agreed to do in the signed warranty.Petland Monroeville goes over every aspect of the warranty at the time of sale, and has each customer sign off signifying their understanding and agreement to the store warranty and the provisions offeredThe customer did not follow the health warranty provided to her on the date of purchase and is requesting provisions that are not entailed in the store warranty.Petland Monroeville would be happy to assist the customer within the guidelines of the warranty however the customer has declined any previously made offers provided from the Petland MonroevilleThe customer has also not provided any documentation diagnosing the eye infection or skin issue.Please let us know if you should have any additional questions or concerns.Sincerely,Petland Monroeville

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
To Whom it my concern, I purchased the french bulldog on Nov.3rd and we took him to the vet on Nov.10th That is days of the day warrantyI sent all paper work stating what was wrong with him witch was an eye infection, this alone would not make him fit for salealong with that all the other problems that we are dealing withPetland is trying to walk around the fact that they sold me a sick puppy and they are trying to cover it up, I have sent all the papers that they wanted and needed to give me my money back and yet they are still fighting me on this.also I wanted to add that when I did take the puppy back to the store when we talked to the owner he had stated to my wife and I that he had noticed that the puppy that was in there with mine also had an eye infectionI then noticed that they took that puppy and put it in the back so that no one could buy itSo why was it ok for them to sell me the other sick one?
Regards,
*** ***

Case# ***This letter is in regards to a recently filed Revdex.com dispute made by a *** ***Mrs*** had come into the Petland Monroeville on 3/2/At that time Mrs*** was made aware of the Puppy Warranty as well as the health history of the puppy while in the care of the store.The
customer contacted the store manager the following day after purchase and stated the puppy started coughing right when they had left the storeAt that time the store manager had offered to have the puppy brought back to receive care since she was not able to get into her appointment until MondayThe customer made a mention of an Emergency veterinarian which at that time was advised only medications would be covered should they visit an Emergency facilityThe customer stated that she lived two hours from the store (MapQuest states the customer lives miles approximately minutes away) and it was not convenient to drive there.The customer advised her son would be coming by and the store offered to provide the son the medication for the puppy but the store requested the puppy be brought in to check weight for proper dosage of medicationThe customer refused to do so however after waiting on hold the customer advised she would send her husband in to pick up the medications.The customer did not come to the store and decided to go to a non-contracted veterinarian that put the puppy on medication, (see attached paperwork as this violates the warranties)The medication prescribed by the customer's veterinarian would never be approved by the Petland veterinarian as it has shown to be inadequate against the strain of kennel cough seen in the kennelPetland Monroeville requires notification per the signed warranty agreement of which medications are prescribed for this reason.Petland Monroeville's kennel in conjunction with their veterinarian have run panels to find what is the most effective medication to the common ailments found in the kennelUnable to say with absolute certainty, there is a possibility that no further issue could have been the result if the puppy was put on the correct medication.Petland Monroeville strives to provide the best environment and care possible for every one of their puppies which is why they offer the health warrantiesThe customer has not followed the store warranty in regards to treatment protocol etcThe customer service department has been in constant contact with the customer and has requested all invoices for review, however the customer has not provided all paperwork or invoices as requested, nor has the customer given consent for the specialty center to release any information.Peltand Monroeviile would be happy to assist the customer within the guidelines of the warranty in which the customer had read, signed, and agreed to on the date of purchaseA copy of this warranty has been provided with this response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Thank you for your promt response, but if the constant reassurance that the animal I adopted was healthy, evaluated and deemed healthy even though very clearly there was obvious physical evidence that he was not upon simply looking at his eyes, it is unacceptable that can be considered a passing degree of healthI will be pressing the matter through a legal channel to see this is fairly and thoroughly looked over
Regards,
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
To Whom it my concern, I purchased the french bulldog on Nov.3rd and we took him to the vet on Nov.10th That is days of the day warrantyI sent all paper work stating what was wrong with him witch was an eye infection, this alone would not make him fit for salealong with that all the other problems that we are dealing withPetland is trying to walk around the fact that they sold me a sick puppy and they are trying to cover it up, I have sent all the papers that they wanted and needed to give me my money back and yet they are still fighting me on this.also I wanted to add that when I did take the puppy back to the store when we talked to the owner he had stated to my wife and I that he had noticed that the puppy that was in there with mine also had an eye infectionI then noticed that they took that puppy and put it in the back so that no one could buy itSo why was it ok for them to sell me the other sick one?
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I went over all my paperwork from the pet-land and I looked at the medical exam from there vet witch I attached, that pet land did not give youThere is a box that should have been checked stating that the puppy is healthy and fit for sale and there vet did not mark it, and they sold use the sick puppy anywayso I do want a full refund for the puppy plus all the vet bills refunded to me also there is one more vet bill from today for his skin issue. Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I went over all my paperwork from the pet-land and I looked at the medical exam from there vet witch I attached, that pet land did not give youThere is a box that should have been checked stating that the puppy is healthy and fit for sale and there vet did not mark it, and they sold use the sick puppy anywayso I do want a full refund for the puppy plus all the vet bills refunded to me also there is one more vet bill from today for his skin issue. Regards,
*** ***

Case #- ***Customer Name: *** ***To Whom it may concern.In response to the client's objections on previous statements regarding the box on the health sheet not being checked at the initial visitThe veterinarian would have not allowed the puppy to be for sale had it not been fit for sale at the time of examinationPer the customer's warranty, and state law, the customer would have days from the time of purchase to get in writing, from a licensed veterinarian that the puppy was unfit for sale.This was not done and no documentation nor paperwork was provided to the Petland Monroeville stating the puppy was unfit for salePetland Monroeville has all puppies examined when they arrive at the store, and then checked weekly by their veterinarianIn addition to these examinations, Petland Monroeville advises customers to go in for another examination within days from purchase.Petland Monroeville has followed every aspect of their store warranty, as well as all state laws set forth for the retail sale of petsPetland Monroeville strives to provide quality pets to all customers, and will stand behind our puppies 100% which is why the health warranty is offered to every customerUnfortunately the customer did not follow the warranty that she had signed, read, and agreed to on the date of purchase.Sincerely,Petland Monroeville

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The company is claiming the reason why they are not helping me on this matter is because I did not take him to their vet, I dont think that it would be in the best interest in the puppy if I would take him to their veti believe it would only benefit the company due to the fact that they are the one who's employed themand also all reviews on vet are very badi have all the vet bills from my vet and I also sent them to pet solutions and they responded back to me with there is nothing they can do for me because I would not leave him at the store witch may I add is not a vet but a store I have attached all vet bills I gave pet solutions a copy of them as well, so as far as them saying that I dont have proof of skin problems or eye problem along with all other problems its a lie they need to check with their company for that because I sent it to a ***
Regards,
*** ***

Case# ***This letter is in regards to a recently filed Revdex.com dispute made by a *** ***Mrs*** had come into the Petland Monroeville on 3/2/At that time Mrs*** was made aware of the Puppy Warranty as well as the health history of the puppy while in the care of the store.The
customer contacted the store manager the following day after purchase and stated the puppy started coughing right when they had left the storeAt that time the store manager had offered to have the puppy brought back to receive care since she was not able to get into her appointment until MondayThe customer made a mention of an Emergency veterinarian which at that time was advised only medications would be covered should they visit an Emergency facilityThe customer stated that she lived two hours from the store (MapQuest states the customer lives miles approximately minutes away) and it was not convenient to drive there.The customer advised her son would be coming by and the store offered to provide the son the medication for the puppy but the store requested the puppy be brought in to check weight for proper dosage of medicationThe customer refused to do so however after waiting on hold the customer advised she would send her husband in to pick up the medications.The customer did not come to the store and decided to go to a non-contracted veterinarian that put the puppy on medication, (see attached paperwork as this violates the warranties)The medication prescribed by the customer's veterinarian would never be approved by the Petland veterinarian as it has shown to be inadequate against the strain of kennel cough seen in the kennelPetland Monroeville requires notification per the signed warranty agreement of which medications are prescribed for this reason.Petland Monroeville's kennel in conjunction with their veterinarian have run panels to find what is the most effective medication to the common ailments found in the kennelUnable to say with absolute certainty, there is a possibility that no further issue could have been the result if the puppy was put on the correct medication.Petland Monroeville strives to provide the best environment and care possible for every one of their puppies which is why they offer the health warrantiesThe customer has not followed the store warranty in regards to treatment protocol etcThe customer service department has been in constant contact with the customer and has requested all invoices for review, however the customer has not provided all paperwork or invoices as requested, nor has the customer given consent for the specialty center to release any information.Peltand Monroeviile would be happy to assist the customer within the guidelines of the warranty in which the customer had read, signed, and agreed to on the date of purchaseA copy of this warranty has been provided with this response

Case #- ***Customer Name: *** ***To Whom it may concern.In response to the client's objections on previous statements regarding the box on the health sheet not being checked at the initial visitThe veterinarian would have not allowed the puppy to be for sale had it not been fit for sale at the time of examinationPer the customer's warranty, and state law, the customer would have days from the time of purchase to get in writing, from a licensed veterinarian that the puppy was unfit for sale.This was not done and no documentation nor paperwork was provided to the Petland Monroeville stating the puppy was unfit for salePetland Monroeville has all puppies examined when they arrive at the store, and then checked weekly by their veterinarianIn addition to these examinations, Petland Monroeville advises customers to go in for another examination within days from purchase.Petland Monroeville has followed every aspect of their store warranty, as well as all state laws set forth for the retail sale of petsPetland Monroeville strives to provide quality pets to all customers, and will stand behind our puppies 100% which is why the health warranty is offered to every customerUnfortunately the customer did not follow the warranty that she had signed, read, and agreed to on the date of purchase.Sincerely,Petland Monroeville

To Whom it May Concern,This letter is in response to the Complaint submitted by *** *** *** Petland Monroeville works closely with several animal shelters to place homeless pets into loving homesPrior to sending a kitten into a home, Petland has the kitten evaluated by a licensed
veterinarian, and makes the kitten current on vaccinationsUpon receiving a clean bill of health via a licensed veterinarian, Petland puts effort forth to adopt the kitten into a loving homeFor all Kitten adoptions, the fee is $This adoption fee is used to cover the cost of the vaccinations, Spay/neuter, and the remainder is donated to the animal shelter in which the kitten was “pulled”Unfortunately not all vaccinations can be given to a kitten prior to adoption, and any subsequent vaccinations are to be provided at adopters' own expensePetland was first notified of an issue with Ms*** kitten over month after adoptionUnfortunatelty since our adoption program is a “non-profit” community service in our store, we do not offer any health guarantee after the kitten leaves the storeRegardless of the health guarantee, we offered Ms*** two options; return the kitten for full reimbursement, and Petland would seek medical attention at our expense, or receive a full reimbursement for the adoption, fee of S and continue to seek medical attention at her own expenseMs*** was disattisfied with either offered solution, and declined any financial reimbursement.Attached find the signed Adopt-A-Pet Agreement that Ms*** entered into on 07/03/This is the standard Agreement offered with all kittens which are obtained through animal sheltersPlease let us know if we can be of any further assitance.With Regards,Petland Monroeville Management

Case #- [redacted]Customer Name: [redacted]To Whom it may concern.This response is in regards to a recently filed complaint by a [redacted]Mrs[redacted] states in her response that she did not feel comfortable taking the puppy to the store's contracted veterinarian -The [redacted] Animal ClinicThe veterinarian at this facility (as well as the other consulting veterinarians) all have they licenses to practice veterinary medicine, and are fully qualified to handle the care needed for her puppyMrs[redacted] would have also signed off on multiple pieces of documentation in which she agreed and understood where to take her puppy should a health concern arise.Mrs[redacted] also mentions that she sent the invoices and paperwork to an email such as [redacted] however the customer spelled the email incorrectly which would explain the receipt of these documents being unconfirmedThe customer initially called in stating the puppy was ingesting feces so it was recommended she follow up with [redacted] Animal ClinicMessages were left on the customer's answering machine on 11/8/16,11/12/16,11/16/16, and again on 11/19/16.Two months after the last attempt at contact the customer sends in an online claim form on 1/26/In the complaint she references eye infections and soft stoolThe customer had gone into Petland Monroeville and Petland Monroeville offered to assist the customer, and offered to allow the pet to be boarded until the issue was cleared up- the customer declined this offerA message was left on 2/11/denying the customer's request for a partial refund.Over one month later on 3/17/Mrs[redacted] called back into the customer service department and stated the puppy had a rash and she did not want reimbursement of vet bills, but rather a partial refund of the purchase priceThe paperwork was requested again regarding the diagnosis paperwork from the customerThe customer sent in the paperwork where the skin condition was not diagnosed so they were on antibiotics and doing a food trial to rule out allergies.All copies of the customer's signed warranty paperwork has been previously submitted to confirm the above statements are correctPetland Monroeville stands behind their puppies 100% which is why we offer the store warranty for medical coverageUnfortunately the customer did not follow the guidelines of the store warranty she previously signed, read, and agreed too, and has not provided a confirmed diagnosis pertaining to her puppy.Sincerely,Petland Monroeville

Case #- [redacted]Customer Name: [redacted]To Whom it may concern.This response is in regards to a recently filed complaint by a [redacted]. Mrs. [redacted] states in her response that she did not feel comfortable taking the puppy to the store's contracted veterinarian -The [redacted] Animal Clinic. The veterinarian at this facility (as well as the other consulting veterinarians) all have they licenses to practice veterinary medicine, and are fully qualified to handle the care needed for her puppy. Mrs. [redacted] would have also signed off on multiple pieces of documentation in which she agreed and understood where to take her puppy should a health concern arise.Mrs. [redacted] also mentions that she sent the invoices and paperwork to an email such as [redacted] however the customer spelled the email incorrectly which would explain the receipt of these documents being unconfirmed. The customer initially called in stating the puppy was ingesting feces so it was recommended she follow up with [redacted] Animal Clinic. Messages were left on the customer's answering machine on 11/8/16,11/12/16,11/16/16, and again on 11/19/16.Two months after the last attempt at contact the customer sends in an online claim form on 1/26/17. In the complaint she references eye infections and soft stool. The customer had gone into Petland Monroeville and Petland Monroeville offered to assist the customer, and offered to allow the pet to be boarded until the issue was cleared up- the customer declined this offer. A message was left on 2/11/17 denying the customer's request for a partial refund.Over one month later on 3/17/2017 Mrs. [redacted] called back into the customer service department and stated the puppy had a rash and she did not want reimbursement of vet bills, but rather a partial refund of the purchase price. The paperwork was requested again regarding the diagnosis paperwork from the customer. The customer sent in the paperwork where the skin condition was not diagnosed so they were on antibiotics and doing a food trial to rule out allergies.All copies of the customer's signed warranty paperwork has been previously submitted to confirm the above statements are correct. Petland Monroeville stands behind their puppies 100% which is why we offer the store warranty for medical coverage. Unfortunately the customer did not follow the guidelines of the store warranty she previously signed, read, and agreed too, and has not provided a confirmed diagnosis pertaining to her puppy.Sincerely,Petland Monroeville

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  The company is claiming the reason why they are not helping me on this matter is because I did not take him to their vet, I dont think that it would be in the best interest in the puppy if I would take him to their vet. I believe it would only benefit  the company due to the fact that they are the one who's employed them. and also all reviews on vet are very bad. I have all the vet bills from my vet and I also sent them to  pet solutions and they responded back to me with there is nothing they can do for me because 1 I would not leave him at the store witch may I add is not a vet but a store.  i have attached all vet bills I gave pet solutions a copy of them as well, so as far as them saying that I dont have proof of skin problems or eye problem along with all other problems its a lie they need to check with their company for that because I sent it to a [redacted]  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Thank you for your promt response, but if the constant reassurance that the animal I adopted was healthy, evaluated and deemed healthy even though very clearly there was obvious physical evidence that he was not upon simply looking at his eyes, it is unacceptable that can be considered a passing degree of health. I will be pressing the matter through a legal channel to see this is fairly and thoroughly looked over.
Regards,
[redacted]

To Whom it May Concern,This letter is in response to the Complaint submitted by [redacted] Petland Monroeville works closely with several animal shelters to place homeless pets into loving homes. Prior to sending a kitten into a home, Petland has the kitten evaluated by a licensed...

veterinarian, and makes the kitten current on vaccinations. Upon receiving a clean bill of health via a licensed veterinarian, Petland puts effort forth to adopt the kitten into a loving home. For all Kitten adoptions, the fee is $150.00. This adoption fee is used to cover the cost of the vaccinations, Spay/neuter, and the remainder is donated to the animal shelter in which the kitten was “pulled”. Unfortunately not all vaccinations can be given to a kitten prior to adoption, and any subsequent vaccinations are to be provided at adopters' own expense. Petland was first notified of an issue with Ms. [redacted] kitten over 1 month after adoption. Unfortunatelty since our adoption program is a “non-profit” community service in our store, we do not offer any health guarantee after the kitten leaves the store. Regardless of the health guarantee, we offered Ms. [redacted] two options; return the kitten for full reimbursement, and Petland would seek medical attention at our expense, or receive a full reimbursement for the adoption, fee of S 150.00 and continue to seek medical attention at her own expense. Ms. [redacted] was disattisfied with either offered solution, and declined any financial reimbursement.Attached find the signed Adopt-A-Pet Agreement that Ms. [redacted] entered into on 07/03/15. This is the standard Agreement offered with all kittens which are obtained through animal shelters. Please let us know if we can be of any further assitance.With Regards,Petland Monroeville Management