Spectrum Station

I am rejecting this response because:
I did send you the original confirmation that stated I had until 6pm to cancel - when I called to cancel whoever was on duty would not let me - she said I past the deadline - I had not according to the confirmation, I called at 4pm but had until to cancel I've emailed you the info you requested *** ***

Hi ***,My name is Hether and I am the General Manager from the North Super on Skyline BlvdCurrently I'm trying to locate your canceled reservation so I can look into your concern and make the necessary corrections. However I do not have you in our system to pull up the recordsOur
cancelation policy is hours before day of check in by 4pmI noticed you said you had an email confirmation showing it was by 6pm, if you could email that to me that would be very helpful in locating your canceled reservationOf course we would honor the cancelation email that you had receivedAlso that would give me a chance to forward that to our DOF to make the appropriate changes if there is an error with our generated emailsYesterday afternoon I had left you a message on your voicemail, if you prefer to communicate via email instead I'll make sure to keep my eye out for future emailsThank you for your time today and I look forward to hearing from youHave a wonderful weekend!Hether ***General ManagerNorth Super