[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me My wife and I received the check today and we were pleased with the XM/Sirius payout and the fuel allowance was more than we would've thought to receiveI'm happy to see they are shipping us a beauty plaque after taking ours from the trunkWe can bond this to the chassis ourselvesThis case can be marked as resolved/accepted and closedThank you Revdex.com for your mediation! Regards, [redacted]
I was asked to get involved in this situation this afternoon regarding the tires and have done some investigating on both the behalf of the customer and the dealership The tires that were initially ordered by the salesman and okayed by the customer prior to installation are not unsafe however, they would not provide the comfort level that you would expect from a LincolnWe(the dealership) decided that at some point there was a lack of communication or a misunderstanding between the customer and the sales person so we elected to waive the cost difference between the different tires and the reinstall priceThe V rated tires have been installed and the vehicle is ready to be takenThrough this process the service department has made every effort to accommodate the customer and address her concerns
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Following is just one of many articles on the performance rating of a tire ... clearly, the only reason for not accepting the lower rated tires was safety. I do now have the tires that are required, and as soon as I receive the reimbursement check for the overcharge, I will be satisfied. Just want to reiterate that the performance rating is not just about speed.[redacted]
What is it about your tire that lets your vehicle brake in time when a child darts onto the street, or swerve to miss a deer bolting from a bush? It's the stability of your tire's tread, the construction of the carcass, the compound of the rubberIt's your tire speed rating, or, to be more accurate, your tire's performance rating.People refer to that last letter of the tire size on the sidewall of your tires as ‘tire speed rating'—the maximum speed a tire can sustain for a certain period of time without risk of tire failureBut it's not just about speedIt's about performance— how your tires get rid of heat and how they brake, corner, grip and swerve just in time.In fact, your safety depends on the performance rating of your tires, and yet many drivers aren't aware of the role they play in keeping their rubber on the roadAs you get ready to switch to summer tires, and if you're doing your research or shopping online, you need to know the tire size as well as the tire speed rating recommended by your vehicle manufacturerOne tire size could come in multiple speed ratings.And with road trips and hot summer asphalt around the corner, it's even more important to understand how performance rating influences the handling and safety of your vehicle.What is speed rating or performance rating?After years of blowouts and accidents caused by drivers flying down Germany's Autobahn at top speeds, a global tire speed rating system was created to remind drivers of their tires' limitsIn the 1960s, there were only three ratings; now there are 14.Today, those ratings indicate so much more about how a tire performsTires with higher speed ratings are better equipped to get rid of heat; they also offer better cornering, gripping and braking, which is why we think of it as a ‘performance rating.' Tires that have been downgraded in speed rating flex and squirm under pressure, causing heat-build up and compromising traction and tire life—situations that can lead to blowouts, especially in the heat of summer.That rating is based on rubber compound as well as tread stability, design and casing constructionTires with bigger inter-locking tread blocks squirm less than a lot of little tread blocksLess squirming means more staying on the road.How does speed rating impact your vehicle's handling and safety?Heat build-upHeat is your tire's number one enemyTires with low speed ratings flex and squirm under pressure, causing heat build-up.And heat build-up, along with high temperatures—whether you're on your morning commute or your way to the cottage—can have a big impact on your tire's performance and durabilityYou could be risking tire degradation, reduced traction and even blowouts.Tires with higher performance ratings are better equipped to get rid of heat, in part because they generally have higher quality construction and ply.BrakingDuring one of our recent performance rating tests on hard braking in an emergency situation, a lower ‘S' rated tire driving kilometres per hour was still going almost km/hr when the higher ‘V' rated tire stoppedThe ‘S' rated tire took metres to stopThe ‘V' rated tire stopped in metres.Why? Performance rating has a huge impact on brakingLower-rated tires will squirm and change shape under hard braking, taking longer to stop in emergency situations.Cornering gripIt isn't the size but the quality construction of your tire that's going to help you take sharp turns safelyIf you're heading up a highway ramp at high speeds and you're not ready for the tight curve ahead, your vehicle will stay on the road, or not, because of your tire's gripUnder force, the shape and contact patch of a lower-rated tire will change, reducing your traction.As well, your vehicle operates safely because of several systems—anti-lock brakes, stability control—that can only work with the traction limits of your vehicle's tires.Steering responseOne of the biggest differences you'll see and feel between tires with high and low performance ratings is the quickness of your steering responseYou won't have to turn your wheels as much when you have tire with better traction because they can respond more accurately.Less tire flex also improves stability, allowing your vehicle to swerve and remain stay on the roadWhether you need to dodge a dog or a fallen suitcase on the freeway, you need lightning fast steering response.What you need to know about speed ratingIt's critical that your performance rating and load index matches the original equipment specifications recommended by your vehicle manufacturerYou can always go up in performance rating, but you can never downgrade or you'll compromise the handling and safety of your vehicle.The only time it's OK to downgrade your tire speed rating is with your winter tires, where a ‘Q' rating is acceptable because you're going to be driving slower and in cooler temperatures.Learn more in our post Why Your Tires Should Have the Same Speed Rating and read our Tire Speed Rating Tips for Drivers.When you need new summer tires, have the tire experts at a Kal Tire location near you make sure you've got the right size and performance rating.Video Player <ol><li>&amp...⇄href='https://www.kaltire.com/wp-content/uploads/2014/04/Speed_Rating_CUSTOMERS....⇄ Tire Speed Rating</a></li>&...⇄
<iframe src="//www.googletagmanager.com/ns.html?id=GTM-NSTKHZ" height="0" width="0" "display:none;visibility:hidden"></iframe&...⇄ />
< div "display:inline;">< img height="1" width="1" "border-style:none;" alt="" src="//googleads.g.doubleclick.net/pagead/viewthroughconversion/991395142/?value...⇄ />
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Our new car manager, [redacted], spoke directly with Mr.
[redacted] and came to an agreement to install a rear camera in his vehicle. The parts have been ordered and service is
scheduled for November 14th. We value
our relationship with Mr. [redacted] and believe that this will resolve...
I was asked to get involved in this situation this afternoon regarding the tires and have done some investigating on both the behalf of the customer and the dealership. The tires that were initially ordered by the salesman and okayed by the customer prior to installation are not...
unsafe however, they would not provide the comfort level that you would expect from a Lincoln. We(the dealership) decided that at some point there was a lack of communication or a misunderstanding between the customer and the sales person so we elected to waive the cost difference between the different tires and the reinstall price. The V rated tires have been installed and the vehicle is ready to be taken. Through this process the service department has made every effort to accommodate the customer and address her concerns.
We have issued a check to Mr. [redacted] for the cost of the
XM radio three month subscription ($9.99 per month plus fees – approximately
$13.00 per month) and have included an additional three month reimbursement as
a consideration.
We have also included reimbursement for gas as promised
to Mr. [redacted] and have Special Ordered a beauty piece which will be mailed
directly to him when it arrives.
We believe that this closes all remaining vehicle issues presented
by Mr. [redacted].
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] It clearly states on the vehicle condition report under Drive Train that there was no abnormal vibration or noise but my mechanic who did the brakes not looking for any noises heard the vibration, this was before the tires were replaced, whether the dealer knowingly sold me the vehicle with the false documentation is only of opinion but the fact is I bought the car being assured that this document was my "guarantee" by the salesmen that there was nothing else wrong with the car. But the document was false and there is nothing in the Wisconsin Administrative Code saying that's ok.
Good morning,
This email is to help clear up any confusion regarding
the safety of the tires that had been initially selected for the 2007 Lincoln
MKZ and to address the concern of an overcharge of $24.21 in tax. We have
issued a check in the amount of $24.21 to Mr. [redacted] after discussing
the issue with our finance personnel and confirming the error. The claim that
the tires were going to be unsafe is an absolute false statement and goes
without research. The consumer refers to V and T ratings as if that is the
tires capability to carry a load, it is actually the speed rating of the tire.
The original tire to be installed was GM part number 19253331 Uniroyal Tiger
Paw Touring 94T and the tire which was ultimately installed was GM part number
19194841 Uniroyal Tiger Paw Touring 94V, I am providing information describing
the load and speed rating from an independent source (Tire Rack) obtained
from the following site [redacted] that
will confirm my statements.
Load Index
Pounds
Kilograms
Load Index
Pounds
Kilograms
71
761
345
91
1356
615
72
783
355
92
1389
630
73
805
365
93
1433
650
74
827
375
94
1477
670
75
853
387
95
1521
690
76
882
400
96
1565
710
77
908
412
97
1609
730
78
937
425
98
1653
750
79
963
437
99
1709
775
80
992
450
100
1764
800
81
1019
462
101
1819
825
82
1047
475
102
1874
850
83
1074
487
103
1929
875
84
1102
500
104
1984
900
85
1135
515
105
2039
925
86
1168
530
106
2094
950
87
1201
545
107
2149
975
88
1235
560
108
2205
1000
89
1279
580
109
2271
1030
90
1323
600
110
2337
1060
As shown in the graph the numerical portion of the tire
rating (94) indicates the weight rating is exactly the same for both
the tires in question thus being capable of the 2007 Lincoln MKZ gross
vehicle weight of 5370lbs(Edmunds). The T and V indicate the speed rating and
the recommended maximum speeds to which the manufacturer of the tire
guarantees its integrity. Once again I have used an independent source (Tire
Rack) to supply the explanation as follows:
L
75 mph
120 km/h
Off-Road & Light Truck Tires
M
81 mph
130 km/h
Temporary Spare Tires
N
87 mph
140km/h
P
93 mph
150 km/h
Q
99 mph
160 km/h
Studless & Studdable Winter Tires
R
106 mph
170 km/h
H.D. Light Truck Tires
S
112 mph
180 km/h
Family Sedans & Vans
T
118 mph
190 km/h
Family Sedans & Vans
U
124 mph
200 km/h
H
130 mph
210 km/h
Sport Sedans & Coupes
V
149 mph
240 km/h
Sport Sedans, Coupes & Sports Cars
As you can see from the graphs provided that the tire would
not have become unsafe until the customer took their 2007 Lincoln MKZ up
to 118 MPH with the T rated tires. Once again we as a dealership value our
customers, their safety, and wish to resolve any concerns they may have in
an efficient and convenient manner.
Please feel free to contact me with any further questions and or concerns,
[redacted]
[redacted]
[redacted]
[redacted]
Our dealership has cancelled the warranty and issued a check of $1,799.00 on July 29, 2015, made payable to the lienholder of the vehicle and also issued a sales tax credit to Mr. [redacted].We have also sent a temporary plate to Mr. [redacted] to get him through the registration process in his state...
and will work with the Department of Transportation in the state of Ohio and Mr. [redacted] directly to get his vehicle registered as quickly as possible.[redacted]
To Whom it May Concern: We have done a thorough internal investigation of Mr.[redacted]’s complaint and reviewed all documents of the 2005 Jaguar he purchased.At no time did we knowingly misrepresent the quality of the vehiclethat Mr. [redacted] purchased, nor did we attempt to conceal any issues the vehiclehad. It continues to be the position of our dealership that the vehiclepurchased was properly disclosed pursuant to the requirements set forth in[redacted]. [redacted] ERIC von SCHLEDORN CHEVROLET CADILLAC BUICK###-###-####
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. My wife and I received the check today and we were pleased with the XM/Sirius payout and the fuel allowance was more than we would've thought to receive. I'm happy to see they are shipping us a beauty plaque after taking ours from the trunk. We can bond this to the chassis ourselves. This case can be marked as resolved/accepted and closed. Thank you Revdex.com for your mediation!
Regards,
This is in response to complaint number [redacted] filed
earlier this month. The customer Mr. [redacted] purchased a used vehicle and
during his test drive he had noticed a noise from the rear end of the car and
the dealership took the vehicle in and repaired the rear wheel bearing that
caused the...
noise concern. Mr. [redacted]'s concern that the dealership stated we
would not replace a tire if it was the cause is correct if the tire was found
to be at fault because of irregular wear however, if it had been found that
a tire was unsafe for any reason we would have taken care of it. The customers concern with the brakes being
worn out was legitimate. We took the vehicle in for inspection on the
first available date we had and diagnosed that the brakes were down to the wear
indicators which is approximately 3mm of material remaining. When a
vehicle a vehicle goes through the safety inspection we insure that every
vehicle has a minimum of 4mm of material. I am not sure what happened in the
month of time between when we received the vehicle and when Mr. [redacted]
purchased the vehicle to cause a loss of brake material however, we repaired
the brakes at no charge to the customer and provided him with a no charge new
model year loaner vehicle. The customers concern with the vehicle being here so
long to have the brakes repaired was due to the inability to receive the brake
pads from the manufacturer in a timely m[redacted]. There was no stock available for
the Regal GS either OEM or aftermarket since the GS is a different
car platform and does not share the same braking system as any other Regal. The matter of the cracked trim on the
exterior of the vehicle we(the service department) were not aware of until the
day after Mr. [redacted] was scheduled to pick up the vehicle. I do know that
the day we received the vehicle from the transportation company the opposite
side was damaged by the carrier and was replaced and painted. I am assuming
that the damage the customer found was also a result of the carrier improperly
securing the vehicle during shipment and went un-noticed until discovered by
Mr. [redacted] however, we repaired it without question and once again
allowed the customer to enjoy a new model year loaner at no charge. We as dealership have agreed to and performed all
repairs requested by the customer without argument or hesitation and have made
every effort to accommodate them with free transportation and offered to
pay for 3 months of XM due to the inconvenience. I am not sure what further we
could do to satisfy the situation as I feel we have gone above and beyond
to address the concerns. ROBERT ** T[redacted]ERIC von SCHLEDORN CHEVROLET CADILLAC BUICK###-###-####
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me My wife and I received the check today and we were pleased with the XM/Sirius payout and the fuel allowance was more than we would've thought to receiveI'm happy to see they are shipping us a beauty plaque after taking ours from the trunkWe can bond this to the chassis ourselvesThis case can be marked as resolved/accepted and closedThank you Revdex.com for your mediation! Regards, [redacted]
I was asked to get involved in this situation this afternoon regarding the tires and have done some investigating on both the behalf of the customer and the dealership The tires that were initially ordered by the salesman and okayed by the customer prior to installation are not unsafe however, they would not provide the comfort level that you would expect from a LincolnWe(the dealership) decided that at some point there was a lack of communication or a misunderstanding between the customer and the sales person so we elected to waive the cost difference between the different tires and the reinstall priceThe V rated tires have been installed and the vehicle is ready to be takenThrough this process the service department has made every effort to accommodate the customer and address her concerns
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Following is just one of many articles on the performance rating of a tire ... clearly, the only reason for not accepting the lower rated tires was safety. I do now have the tires that are required, and as soon as I receive the reimbursement check for the overcharge, I will be satisfied. Just want to reiterate that the performance rating is not just about speed.[redacted]
What is it about your tire that lets your vehicle brake in time when a child darts onto the street, or swerve to miss a deer bolting from a bush? It's the stability of your tire's tread, the construction of the carcass, the compound of the rubberIt's your tire speed rating, or, to be more accurate, your tire's performance rating.People refer to that last letter of the tire size on the sidewall of your tires as ‘tire speed rating'—the maximum speed a tire can sustain for a certain period of time without risk of tire failureBut it's not just about speedIt's about performance— how your tires get rid of heat and how they brake, corner, grip and swerve just in time.In fact, your safety depends on the performance rating of your tires, and yet many drivers aren't aware of the role they play in keeping their rubber on the roadAs you get ready to switch to summer tires, and if you're doing your research or shopping online, you need to know the tire size as well as the tire speed rating recommended by your vehicle manufacturerOne tire size could come in multiple speed ratings.And with road trips and hot summer asphalt around the corner, it's even more important to understand how performance rating influences the handling and safety of your vehicle.What is speed rating or performance rating?After years of blowouts and accidents caused by drivers flying down Germany's Autobahn at top speeds, a global tire speed rating system was created to remind drivers of their tires' limitsIn the 1960s, there were only three ratings; now there are 14.Today, those ratings indicate so much more about how a tire performsTires with higher speed ratings are better equipped to get rid of heat; they also offer better cornering, gripping and braking, which is why we think of it as a ‘performance rating.' Tires that have been downgraded in speed rating flex and squirm under pressure, causing heat-build up and compromising traction and tire life—situations that can lead to blowouts, especially in the heat of summer.That rating is based on rubber compound as well as tread stability, design and casing constructionTires with bigger inter-locking tread blocks squirm less than a lot of little tread blocksLess squirming means more staying on the road.How does speed rating impact your vehicle's handling and safety?Heat build-upHeat is your tire's number one enemyTires with low speed ratings flex and squirm under pressure, causing heat build-up.And heat build-up, along with high temperatures—whether you're on your morning commute or your way to the cottage—can have a big impact on your tire's performance and durabilityYou could be risking tire degradation, reduced traction and even blowouts.Tires with higher performance ratings are better equipped to get rid of heat, in part because they generally have higher quality construction and ply.BrakingDuring one of our recent performance rating tests on hard braking in an emergency situation, a lower ‘S' rated tire driving kilometres per hour was still going almost km/hr when the higher ‘V' rated tire stoppedThe ‘S' rated tire took metres to stopThe ‘V' rated tire stopped in metres.Why? Performance rating has a huge impact on brakingLower-rated tires will squirm and change shape under hard braking, taking longer to stop in emergency situations.Cornering gripIt isn't the size but the quality construction of your tire that's going to help you take sharp turns safelyIf you're heading up a highway ramp at high speeds and you're not ready for the tight curve ahead, your vehicle will stay on the road, or not, because of your tire's gripUnder force, the shape and contact patch of a lower-rated tire will change, reducing your traction.As well, your vehicle operates safely because of several systems—anti-lock brakes, stability control—that can only work with the traction limits of your vehicle's tires.Steering responseOne of the biggest differences you'll see and feel between tires with high and low performance ratings is the quickness of your steering responseYou won't have to turn your wheels as much when you have tire with better traction because they can respond more accurately.Less tire flex also improves stability, allowing your vehicle to swerve and remain stay on the roadWhether you need to dodge a dog or a fallen suitcase on the freeway, you need lightning fast steering response.What you need to know about speed ratingIt's critical that your performance rating and load index matches the original equipment specifications recommended by your vehicle manufacturerYou can always go up in performance rating, but you can never downgrade or you'll compromise the handling and safety of your vehicle.The only time it's OK to downgrade your tire speed rating is with your winter tires, where a ‘Q' rating is acceptable because you're going to be driving slower and in cooler temperatures.Learn more in our post Why Your Tires Should Have the Same Speed Rating and read our Tire Speed Rating Tips for Drivers.When you need new summer tires, have the tire experts at a Kal Tire location near you make sure you've got the right size and performance rating.Video Player <ol><li>&amp...⇄ href='https://www.kaltire.com/wp-content/uploads/2014/04/Speed_Rating_CUSTOMERS....⇄ Tire Speed Rating</a></li>&...⇄
<iframe src="//www.googletagmanager.com/ns.html?id=GTM-NSTKHZ" height="0" width="0" "display:none;visibility:hidden"></iframe&...⇄ /> < div "display:inline;">< img height="1" width="1" "border-style:none;" alt="" src="//googleads.g.doubleclick.net/pagead/viewthroughconversion/991395142/?value...⇄ /> [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Our new car manager, [redacted], spoke directly with Mr.
[redacted] and came to an agreement to install a rear camera in his vehicle. The parts have been ordered and service is
scheduled for November 14th. We value
our relationship with Mr. [redacted] and believe that this will resolve...
the
matter.
I was asked to get involved in this situation this afternoon regarding the tires and have done some investigating on both the behalf of the customer and the dealership. The tires that were initially ordered by the salesman and okayed by the customer prior to installation are not...
unsafe however, they would not provide the comfort level that you would expect from a Lincoln. We(the dealership) decided that at some point there was a lack of communication or a misunderstanding between the customer and the sales person so we elected to waive the cost difference between the different tires and the reinstall price. The V rated tires have been installed and the vehicle is ready to be taken. Through this process the service department has made every effort to accommodate the customer and address her concerns.
May 29, 2015
In response to Complaint ID: [redacted]
We have issued a check to Mr. [redacted] for the cost of the
XM radio three month subscription ($9.99 per month plus fees – approximately
$13.00 per month) and have included an additional three month reimbursement as
a consideration.
We have also included reimbursement for gas as promised
to Mr. [redacted] and have Special Ordered a beauty piece which will be mailed
directly to him when it arrives.
We believe that this closes all remaining vehicle issues presented
by Mr. [redacted].
Morry S[redacted]
Eric [redacted]
CC: [redacted]
Our Management Staff has contacted Mr. C[redacted] directly and we feel this issue has been resolved.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] It clearly states on the vehicle condition report under Drive Train that there was no abnormal vibration or noise but my mechanic who did the brakes not looking for any noises heard the vibration, this was before the tires were replaced, whether the dealer knowingly sold me the vehicle with the false documentation is only of opinion but the fact is I bought the car being assured that this document was my "guarantee" by the salesmen that there was nothing else wrong with the car. But the document was false and there is nothing in the Wisconsin Administrative Code saying that's ok.
Our staff worked directly with Mr. [redacted] and believe that all matters have been addressed and issues resolved.
Good morning,
This email is to help clear up any confusion regarding
the safety of the tires that had been initially selected for the 2007 Lincoln
MKZ and to address the concern of an overcharge of $24.21 in tax. We have
issued a check in the amount of $24.21 to Mr. [redacted] after discussing
the issue with our finance personnel and confirming the error. The claim that
the tires were going to be unsafe is an absolute false statement and goes
without research. The consumer refers to V and T ratings as if that is the
tires capability to carry a load, it is actually the speed rating of the tire.
The original tire to be installed was GM part number 19253331 Uniroyal Tiger
Paw Touring 94T and the tire which was ultimately installed was GM part number
19194841 Uniroyal Tiger Paw Touring 94V, I am providing information describing
the load and speed rating from an independent source (Tire Rack) obtained
from the following site [redacted] that
will confirm my statements.
Load Index
Pounds
Kilograms
Load Index
Pounds
Kilograms
71
761
345
91
1356
615
72
783
355
92
1389
630
73
805
365
93
1433
650
74
827
375
94
1477
670
75
853
387
95
1521
690
76
882
400
96
1565
710
77
908
412
97
1609
730
78
937
425
98
1653
750
79
963
437
99
1709
775
80
992
450
100
1764
800
81
1019
462
101
1819
825
82
1047
475
102
1874
850
83
1074
487
103
1929
875
84
1102
500
104
1984
900
85
1135
515
105
2039
925
86
1168
530
106
2094
950
87
1201
545
107
2149
975
88
1235
560
108
2205
1000
89
1279
580
109
2271
1030
90
1323
600
110
2337
1060
As shown in the graph the numerical portion of the tire
rating (94) indicates the weight rating is exactly the same for both
the tires in question thus being capable of the 2007 Lincoln MKZ gross
vehicle weight of 5370lbs(Edmunds). The T and V indicate the speed rating and
the recommended maximum speeds to which the manufacturer of the tire
guarantees its integrity. Once again I have used an independent source (Tire
Rack) to supply the explanation as follows:
L
75 mph
120 km/h
Off-Road & Light Truck Tires
M
81 mph
130 km/h
Temporary Spare Tires
N
87 mph
140km/h
P
93 mph
150 km/h
Q
99 mph
160 km/h
Studless & Studdable Winter Tires
R
106 mph
170 km/h
H.D. Light Truck Tires
S
112 mph
180 km/h
Family Sedans & Vans
T
118 mph
190 km/h
Family Sedans & Vans
U
124 mph
200 km/h
H
130 mph
210 km/h
Sport Sedans & Coupes
V
149 mph
240 km/h
Sport Sedans, Coupes & Sports Cars
As you can see from the graphs provided that the tire would
not have become unsafe until the customer took their 2007 Lincoln MKZ up
to 118 MPH with the T rated tires. Once again we as a dealership value our
customers, their safety, and wish to resolve any concerns they may have in
an efficient and convenient manner.
Please feel free to contact me with any further questions and or concerns,
[redacted]
[redacted]
[redacted]
[redacted]
Our dealership has cancelled the warranty and issued a check of $1,799.00 on July 29, 2015, made payable to the lienholder of the vehicle and also issued a sales tax credit to Mr. [redacted].We have also sent a temporary plate to Mr. [redacted] to get him through the registration process in his state...
and will work with the Department of Transportation in the state of Ohio and Mr. [redacted] directly to get his vehicle registered as quickly as possible.[redacted]
To Whom it May Concern: We have done a thorough internal investigation of Mr.[redacted]’s complaint and reviewed all documents of the 2005 Jaguar he purchased.At no time did we knowingly misrepresent the quality of the vehiclethat Mr. [redacted] purchased, nor did we attempt to conceal any issues the vehiclehad. It continues to be the position of our dealership that the vehiclepurchased was properly disclosed pursuant to the requirements set forth in[redacted]. [redacted] ERIC von SCHLEDORN CHEVROLET CADILLAC BUICK###-###-####
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. My wife and I received the check today and we were pleased with the XM/Sirius payout and the fuel allowance was more than we would've thought to receive. I'm happy to see they are shipping us a beauty plaque after taking ours from the trunk. We can bond this to the chassis ourselves. This case can be marked as resolved/accepted and closed. Thank you Revdex.com for your mediation!
Regards,
[redacted]
This is in response to complaint number [redacted] filed
earlier this month. The customer Mr. [redacted] purchased a used vehicle and
during his test drive he had noticed a noise from the rear end of the car and
the dealership took the vehicle in and repaired the rear wheel bearing that
caused the...
noise concern. Mr. [redacted]'s concern that the dealership stated we
would not replace a tire if it was the cause is correct if the tire was found
to be at fault because of irregular wear however, if it had been found that
a tire was unsafe for any reason we would have taken care of it. The customers concern with the brakes being
worn out was legitimate. We took the vehicle in for inspection on the
first available date we had and diagnosed that the brakes were down to the wear
indicators which is approximately 3mm of material remaining. When a
vehicle a vehicle goes through the safety inspection we insure that every
vehicle has a minimum of 4mm of material. I am not sure what happened in the
month of time between when we received the vehicle and when Mr. [redacted]
purchased the vehicle to cause a loss of brake material however, we repaired
the brakes at no charge to the customer and provided him with a no charge new
model year loaner vehicle. The customers concern with the vehicle being here so
long to have the brakes repaired was due to the inability to receive the brake
pads from the manufacturer in a timely m[redacted]. There was no stock available for
the Regal GS either OEM or aftermarket since the GS is a different
car platform and does not share the same braking system as any other Regal. The matter of the cracked trim on the
exterior of the vehicle we(the service department) were not aware of until the
day after Mr. [redacted] was scheduled to pick up the vehicle. I do know that
the day we received the vehicle from the transportation company the opposite
side was damaged by the carrier and was replaced and painted. I am assuming
that the damage the customer found was also a result of the carrier improperly
securing the vehicle during shipment and went un-noticed until discovered by
Mr. [redacted] however, we repaired it without question and once again
allowed the customer to enjoy a new model year loaner at no charge. We as dealership have agreed to and performed all
repairs requested by the customer without argument or hesitation and have made
every effort to accommodate them with free transportation and offered to
pay for 3 months of XM due to the inconvenience. I am not sure what further we
could do to satisfy the situation as I feel we have gone above and beyond
to address the concerns. ROBERT ** T[redacted]ERIC von SCHLEDORN CHEVROLET CADILLAC BUICK###-###-####