Initial Business Response / [redacted] (1000, 5, 2016/02/17) */ upon inspection of this window which weighs 109lbs and oversized, we are not able to claim due to poor packaging as the window was wrapped in a sheet of cardboard Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/02/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) The Windows were packed with styrofoam peanutsThis is the same way I have packed them the last times I have used spee Dee to ship our windows without a problem Final Business Response / [redacted] (4000, 9, 2016/02/19) */ With the inspection of the window and the improper packaging...cardboard, to protect the window we are not able to claim the item
Initial Business Response / [redacted] (1000, 5, 2015/09/08) */ Drivers make three attempts to deliver....as of Friday this was not attempted and should be out with the driver today 9-8-I am not sure why we would just hang up on anyone unless we are being verbally assaulted Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/09/09) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 5, 2016/02/25) */ BOL pro number [redacted] states that the declared value is $$per palletWe did honor the claim and paid him the $ [redacted] did sign the BOL that has the declared value of $and no additional insurance on the productSpee Dee would not be able to pay more than the $
Initial Business Response / [redacted] (1000, 5, 2015/11/10) */ [redacted] is out of our service area and the customer came to our shop in Bismarck to pick up on 11-9-The package should have been returned but in North Dakota with the big oil boom and the delays in freight because of it...it is common for people to address packages out of our service area and we will pick up directly from the branchI would need the shipper to contact us with any refunds Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) If [redacted] was out of their service area for delivery, Spee-Dee Delivery should have never accepted the package for deliveryThe oil boom in ND is slowing down and is more in the western part of NDWe did not know that there was a package for us until Saturday, Nov7, It was an overnight delivery and arrived in Bismarck on 11-4-and we were never notified that there was a package there for us, thus being said and the statement from us initially, I was assured by the RepI spoke to several times at their Corporate Office in MNthat the package was going to be delivered to my house on Monday 11-9-After I called Corporate Office again at PM on Monday 11-9-15, the Repassured me it would be there and that the drivers have until 5:- 5:PM for delivery, and that she spoke with the driver herselfWhen 6:PM came and still no package, I spoke with my son and he went to Spee-Dee Delivery in Bismarck on 11-9-(that's days after the package was to be delivered to us) to see if the package was there, the package was there and was in the pile marked for return to senderPlease keep in mind that we had no knowledge that Spee-Dee did not deliver to [redacted] anymore, as I know that they have in the past because we have received some packages through Spee Dee Delivery in past years Final Consumer Response / [redacted] (3000, 13, 2015/11/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) I understand that Spee Dee does not deliver to this area of ND, so if Spee Dee does not deliver to the address that was on the package, why did that specific Spee Dee delivery office in Wisconsin accept the package from the shipper and ship it anyways? Yes, I did have our son pick up the package in Bismarck, ND on 11-9-(please keep in mind it was a paid overnight delivery and had arrived in Bismarck, ND on 11-4-and we were not notified), the package was paid for an overnight delivery price, arrived in Bismarck, ND on 11-4-and sat in the Bismarck, ND office until I made a phone call on 11-7-to Spee Dee Corporate Office in MN only to be closed until MondaySo, on Monday 11-9-15, numerous phone calls were made only to be assured that it would arrive at my doorWhen pm came on Monday 11-9-and no package, enough was enough, we had our son pick up the package before that HUB closed!! Spee Dee in that Wisconsin office should have never accepted the package and being that they did, when it arrived in Bismarck, ND some contact should have been made to the shipper as to notify us about this! The item in the package was rotten/destroyed!! If Spee Dee would have made any attempt to let the shipper know it could not be delivered any farther the shipper would have left us know and we would have driven the miles to pick up the package on 11-4-or even on 11-5- Final Business Response / [redacted] (1000, 11, 2015/11/24) */ The address the shipper sent to is out of our service area...Spee Dee does not deliver to that area of North Dakota and that information can be found on our web site and all shippers would have a delivery area mapI would not be able to compensate for the delivery or the itemThe customer has picked up the package back on 11-9-
Initial Business Response / [redacted] (1000, 5, 2016/02/17) */ upon inspection of this window which weighs 109lbs and oversized, we are not able to claim due to poor packaging as the window was wrapped in a sheet of cardboard Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/02/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) The Windows were packed with styrofoam peanutsThis is the same way I have packed them the last times I have used spee Dee to ship our windows without a problem Final Business Response / [redacted] (4000, 9, 2016/02/19) */ With the inspection of the window and the improper packaging...cardboard, to protect the window we are not able to claim the item
Initial Business Response / [redacted] (1000, 5, 2015/09/08) */ Drivers make three attempts to deliver....as of Friday this was not attempted and should be out with the driver today 9-8-I am not sure why we would just hang up on anyone unless we are being verbally assaulted Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/09/09) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 5, 2016/02/25) */ BOL pro number [redacted] states that the declared value is $$per palletWe did honor the claim and paid him the $ [redacted] did sign the BOL that has the declared value of $and no additional insurance on the productSpee Dee would not be able to pay more than the $
Initial Business Response / [redacted] (1000, 5, 2015/11/10) */ [redacted] is out of our service area and the customer came to our shop in Bismarck to pick up on 11-9-The package should have been returned but in North Dakota with the big oil boom and the delays in freight because of it...it is common for people to address packages out of our service area and we will pick up directly from the branchI would need the shipper to contact us with any refunds Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) If [redacted] was out of their service area for delivery, Spee-Dee Delivery should have never accepted the package for deliveryThe oil boom in ND is slowing down and is more in the western part of NDWe did not know that there was a package for us until Saturday, Nov7, It was an overnight delivery and arrived in Bismarck on 11-4-and we were never notified that there was a package there for us, thus being said and the statement from us initially, I was assured by the RepI spoke to several times at their Corporate Office in MNthat the package was going to be delivered to my house on Monday 11-9-After I called Corporate Office again at PM on Monday 11-9-15, the Repassured me it would be there and that the drivers have until 5:- 5:PM for delivery, and that she spoke with the driver herselfWhen 6:PM came and still no package, I spoke with my son and he went to Spee-Dee Delivery in Bismarck on 11-9-(that's days after the package was to be delivered to us) to see if the package was there, the package was there and was in the pile marked for return to senderPlease keep in mind that we had no knowledge that Spee-Dee did not deliver to [redacted] anymore, as I know that they have in the past because we have received some packages through Spee Dee Delivery in past years Final Consumer Response / [redacted] (3000, 13, 2015/11/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) I understand that Spee Dee does not deliver to this area of ND, so if Spee Dee does not deliver to the address that was on the package, why did that specific Spee Dee delivery office in Wisconsin accept the package from the shipper and ship it anyways? Yes, I did have our son pick up the package in Bismarck, ND on 11-9-(please keep in mind it was a paid overnight delivery and had arrived in Bismarck, ND on 11-4-and we were not notified), the package was paid for an overnight delivery price, arrived in Bismarck, ND on 11-4-and sat in the Bismarck, ND office until I made a phone call on 11-7-to Spee Dee Corporate Office in MN only to be closed until MondaySo, on Monday 11-9-15, numerous phone calls were made only to be assured that it would arrive at my doorWhen pm came on Monday 11-9-and no package, enough was enough, we had our son pick up the package before that HUB closed!! Spee Dee in that Wisconsin office should have never accepted the package and being that they did, when it arrived in Bismarck, ND some contact should have been made to the shipper as to notify us about this! The item in the package was rotten/destroyed!! If Spee Dee would have made any attempt to let the shipper know it could not be delivered any farther the shipper would have left us know and we would have driven the miles to pick up the package on 11-4-or even on 11-5- Final Business Response / [redacted] (1000, 11, 2015/11/24) */ The address the shipper sent to is out of our service area...Spee Dee does not deliver to that area of North Dakota and that information can be found on our web site and all shippers would have a delivery area mapI would not be able to compensate for the delivery or the itemThe customer has picked up the package back on 11-9-