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Speed-E'z Exchange Reviews (1)

Review: We are a small medical practice at the medical center in San Antonio. We have been a customer of Speed Ez Exchange answering service company for several years.The invoices that we had paid over the years have been around a 100.00 per month, give and take a few dollars. All of the sudden 5 months ago the bill doubled to 200.00 plus, and the following month the bill quadruple to over $895.30 dollars.We had not increased in any way our staff or work with patients, there was no increase in activity or phone calls from patients. THE ANSWERING SERVICE PEOPLE DID NOT HAVE TO CALL OR FAX US FOR ANY EXTRA PATIENTS, ANY EXTRA MESSAGES FOR US DURING THOSE TIMES. There was no activity from them in response that would correlate with EIGHT TIMES THE AMOUNT OF THE REGULAR MONTHLY activity from us.We had been discussing this issue back and forth for 3 months. Normally they will receive a handful of phone calls from us every month, and supposedly during this month in questions they received "HUNDREDS" of phone calls.We asked them a list to prove this amount of phone calls, and they sent a list containing among other, many calls lasting seconds, or barely any time. We do not know if their system made a mistake, or if they are charging us for another office phone calls, but we absolutely did not do all those calls. For years we only use them few times per month, for a bill of around $100.00 or even less. Then we gave them (mistakenly, we realize that now) the bank card number so they can only charge $200 for the September bill while we discuss and figure out the other charges of $895.30 dollars.We also placed the account on hold to stop any business until this issue is clarified.Then suddenly, apparently the owner herself of this answering service business, DEDUCTED WITHOUT ANY AUTHORIZATION FROM US THE $895.30 FROM OUR BANK ACCOUNT.Then LATER we had a message left in the office with a name that sound like "Ms [redacted]" that said, "you owe me the $895.30 and I am going to charge your card". She did not ask for any authorization from us to charge that money.We have reached out to Frost Bank to complain about the unauthorized charge.We would like to have some help, please, to resolve this issue. There is no way in the world that this office could have done in a month eight times over the regular amount of after ours phone calls , and no feedback from them or any work from them to demonstrate such an abnormal amount of phone calls from patients. Also, there was no permission from us to re-use our bank card and charge this larger bill.Desired Settlement: We would like to have returned the $895.30 that were taken from our account without authorization. In good faith we gave them the card number to charge the previous month bill of $200.00, which even though it was higher than usual, we were content to pay and then have a clarification and resolution to their mistake in charging the following month 8 times the amount of our usual bills for years.They took the action to then charge the $895.30 without permission.

Business

Response:

The information on the calls that you received was also sent to the customer by his account representative, [redacted]. We had no answer from him after receiving the information. We did hear from his office manager that stated there is no way we received that many calls. It was explained to her that we have absolutely no control over the calls that come into THEIR phone number once it is forwarded to their account phone number at our service. We also explained to her that all calls were recorded and they all ask for the office staff and several hung up after hearing the up-front voice mail recording of their office hours, etc. Again, thank you for your help in this matter. [redacted] R.N., President Speed-E'z Exchange & Courier Service

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Description: Answering Services

Address: 5930 NW 39th Express Way, Oklahoma City, Oklahoma, United States, 73122

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