Speed Zone Performance

Initial Business Response /* (1000, 5, 2015/08/04) */
This is case a unfounded facts and unrealistic customer expectations which were discussed upfront prior to any funds exchanging hands.
Yes, we had made a project bid on a carport install for Ms. [redacted]. It was clearly and unbiasly explained at...

that point in time that we were on a current project of which estimated completion time was a month or longer and that we would not be able to schedule her in until completion of that project. And the agreed upon down payment to secure materials only was substantially less that the $2400 Ms. [redacted] insisted on paying.
Completion of the project we were on at time was significantly delayed as a result of inclement weather for nearly 3 weeks straight, in which time we were in contact with Ms. [redacted] in order to keep her updated as to what was going on and that she was next on our schedule but could not provide her a defininitive start date. Inclement weather proves a hinderance in this field, and for every lost business day that one business day behind on current project and just as many following projects must be pushed out. During this period she constantly changed the materials she wanted implemented into the carport construction, was indecisive in what size carport, and numerous other factors after the fact that all this was agreed upon in writing and after agreed upon materials and size had been purchased and accounted for.
A week prior to completion of prior project following the weeks of inclement weather, we contacted Ms. [redacted] to notify her we would begin her project within the week.
Again, material and size indecisiveness, as well as material additions became a factor after the fact that all this had been agreed upon. We had previously done install work of an 800sqft flagstone patio for Ms. [redacted] with a substantial discount and some extra work/materials thrown in for free as we do for all our customers, all with no incident and full satisfaction from Ms. [redacted].
We then received a call from Ms. [redacted] threatening that we were liars, thieves, etc, that had contacted [redacted], the Revdex.com, etc, once again, after an agreed upon prior conversation that we would be beginning her project within the week and that her materials had been secured. After continued acqusations, threats, slander, and decimation of character from Ms. [redacted] - after she had admitted she understood the delay and wanted to continue with her project and to do business with us - we opted to return her money, as we would not do business with her again, for if we we were theives and liars and everything she said, we would have screwed her on the $10,000 flagstone patio we had done for her rather than the miniscule $2400.
Since that time our accountant has been notified as he is the one who handles these matters when a customers money needs to be returned. He takes the info and cuts the checks then mails them to the customer, just as many businesses in this vocation do, as well as many larger corporations. This process, at times, can take upwards of four weeks or longer.
Ms. [redacted] should be receiving that, at the latest, within the next few weeks at the longest. It has been two weeks since we opted to return her money and put that process into play.
We have no need to keep our customers money for services not rendered, nor do practice such ethics.
Initial Consumer Rebuttal /* (3000, 11, 2015/09/14) */
I would like to address some of the statements that Mr Hutton has made.
He bid my carport project and I gave them a down payment check on June 8, 2015 for $2400.
Mr Hutton did state that it would be approximately a month before they could start my job.
In the first week of July I tried several times to contact him as I have proven in my earlier email that I sent to the Revdex.com. I think this was reasonable for me to try to get some idea of when they would be starting.
I was never indecisive regarding the carport. I did request that he add two additional support poles but I did not request that he change the size of the carport or any other factors regarding its construction.
When I kept failing to get any response I did contact [redacted] and they suggested I write the Revdex.com. Mr Hutton clams in his response to the Revdex.com, that he spoke with me after my conversation with [redacted] stating at that time that he opted to return my money as he would not do business with me again. I did not get any check back so I wrote the Revdex.com on 7/30/2015. As of today he would have had nearly 6 weeks already to return my check from the time he claims he was going to return it. He is now stating this week in his response to my Revdex.com complaint that the check is coming within the next few weeks. I do not think I should have to wait this additional length of time.
Also his employee Amber contacted me on August 17th inquiring if he had returned my money yet. She stated that she no longer worked for him but she did have some of my flagstone in her yard, that I purchased for my earlier project which he had removed from my property but had promised to return to me. She told me she would return it to me. She said she was no longer working for him because he had so many complaints from customers. Apparently other customers are as unhappy with Mr. Hutton's business practices as I am. Amber said I could contact her in the future if I had any other projects I would like done.
I have not yet received the flagstone from Amber or Mr Hutton. I would like the flagstone and my down payment check returned this week. It has been 3 months since the transaction started and I would like to get it resolved.