Speed's Towing

On February 5, at approx9:am we were called out by the property owner to Impound a vehicle which had been left on their propertyWe Impound said vehicle which she is the registered ownerI believe the first call from her was on the 15th of FebruaryShe was going to "contact her lawyer" and/or "small claims court'We were told all (four) of her tires need replaced.If we will not replace all the tires on this vehicle, her mother knows several repair shops ownersShe, the mother, is going to have them "stop doing business with us." As time has past, it is now is just (one) tireIf we don't give her money, she will turn us into the Revdex.comThis vehicle was dollied into our shopNo tires were on the ground from the time it was removed from where the owner parked it illegally.She will not get a refund for leaving her vehicle where she wasn't to parkShe will not get an apology for us removing this vehicle, as requested by the property owner.If there was an issue with her vehicle as she states, why didn't she return with the vehicle as soon as she picked it up? Sincerely,Dorothy L [redacted]

Speed's Towing of Vancouver, Increceived a call from the Washington State Patrol rotation dispatch desk at 4:PM on Saturday, June 27, This call was for an accident located on SR Eastbound, West of Andresen for a (one) car vsbarrierWSP provided a tow/impound and inventory record With this record and in conjunction with WSP, we removed said vehicle to our lotThere was no one on the scene with the vehicle, other than WSPOur office hours are Monday to Friday 8:00AM to 5:PM, but we are a (twenty-four) hour serviceSince the office was closed, we are able to charge a gate fee of $plus tax [redacted] drove to our office and saw a driver leaving for a callShe didn't have enough money for the charges against the vehicleThe fee at that time was $plus tax of $for the total of $Even with the offer from " [redacted] ***", she wasn't going to have all the moneyWe do not release the vehicle without lull payment at the time of releaseJoe did tell her to come back on Monday and talk to the officeHe gave her our business cardShe decided to leave the title for paymentShe signed the front side of the title onlyShe left her phone number with Joe, which we called on MondayPlease see attached notes that were made after trying to talk with her and to explain that a title to a wrecked Toyota will not satisfy our bill [redacted] was belligerent to our office personOur Company is unable to be profitable by working for titles to wrecked, old vehiclesAs required by law, she was mailed a vehicle impound notice as well the impound hearing request formIf she felt we had acted improperly, this would have been her chance to take this case to courtShe was also mailed a certified letter telling her of the pending sale and the amount of fees, to date, which had accruedThe letter was not picked up and is still in the custody of the post officeSince we are a towing firm, not a used car lot or wrecking yard, we are only able to sell vehicles with an abandoned vehicle reportWe can only hold a sale for vehicles after advertising the auction and hold the auctionThis AVR come from Washington State DOLThe lien at the time of sale was $(One thousand four hundred thirty-nine dollars) We attempted to communicate with her by telephone, we sent 1st class mail as well as certified mail with no responseShe chose not to have contact and thought this matter would just disappearWe are owed for our work and are expecting paymentWe will not retract the balance due us after the sale of her vehicleWith our phone call to her, we have gone beyond the scope required by both WAC and RCWSincerely, Dorothy L [redacted] Secretary/Treasurer ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

Complaint: [redacted] I am rejecting this response because: the business response is inacurrateI never stated it was all my tiresI called them immediately after bringing my car to the shop after noticing something was wrong the business then stated that they would go look at my vehicle and the damages which they never didIt was after repeatedly trying to contact them about my one tire and trying to talk to them that I asked if I needed to contact my lawyerThey told me they would look at my carThey never didThe shop I took my car to can attest to thisAfter weeks of trying to contact them and being brushed off I stopped by the business called almost every day I took action in every possible way to get them to return my callsI finally got a response saying I should bring the bill in for the tire and that they would send me a checkI waited ten days for the check before calling them again and asking if it had been mailed and what the status wasI was brushed off again and told that I should leave a message and someone would get back to me no one didI do NOT want the money back for my car being towedI want the money for the destruction of my propertyWhich they originally said they would go to the shop verify and then pay me for which they never didAnd then told me they would mail me the check for after bringing the bill to themI have repeatedly tried to get in touch with the owner but he will not call me backI have the tire and a statement from the shop I would like them to talk to me to return my calls which they still have yet to doI want to settle this and they refuse to contact me at allThey haven't spoken to me other than a few eords saying that I should leave my name and number so I can understand how they wouldn't know any to all of the details, let alone have them be correct Sincerely, [redacted]

Complaint: ***
I am rejecting this response because: the business response is inacurrateI never stated it was all my tiresI called them immediately after bringing my car to the shop after noticing something was wrong the business then stated that they would go look at my vehicle and the damages which they never didIt was after repeatedly trying to contact them about my one tire and trying to talk to them that I asked if I needed to contact my lawyerThey told me they would look at my carThey never didThe shop I took my car to can attest to thisAfter weeks of trying to contact them and being brushed off I stopped by the business called almost every day I took action in every possible way to get them to return my callsI finally got a response saying I should bring the bill in for the tire and that they would send me a checkI waited ten days for the check before calling them again and asking if it had been mailed and what the status wasI was brushed off again and told that I should leave a message and someone would get back to me no one didI do NOT want the money back for my car being towedI want the money for the destruction of my propertyWhich they originally said they would go to the shop verify and then pay me for which they never didAnd then told me they would mail me the check for after bringing the bill to themI have repeatedly tried to get in touch with the owner but he will not call me backI have the tire and a statement from the shop I would like them to talk to me to return my calls which they still have yet to doI want to settle this and they refuse to contact me at allThey haven't spoken to me other than a few eords saying that I should leave my name and number so I can understand how they wouldn't know any to all of the details, let alone have them be correct.
Sincerely,
*** ***

Speed's Towing of Vancouver, Increceived a call from the Washington State Patrol rotation dispatch desk at 4:PM on Saturday, June 27, This call was for an accident located on SR Eastbound, West of Andresen for a (one) car vsbarrierWSP provided a tow/impound and inventory record
With this record and in conjunction with WSP, we removed said vehicle to our lotThere was no one on the scene with the vehicle, other than WSPOur office hours are Monday to Friday 8:00AM to 5:PM, but we are a (twenty-four) hour serviceSince the office was closed, we are able to charge a gate fee of $plus tax*** drove to our office and saw a driver leaving for a callShe didn't have enough money for the charges against the vehicleThe fee at that time was $plus tax of $for the total of $Even with the offer from "*** ***", she wasn't going to have all the moneyWe do not release the vehicle without lull payment at the time of releaseJoe did tell her to come back on Monday and talk to the officeHe gave her our business cardShe decided to leave the title for paymentShe signed the front side of the title onlyShe left her phone number with Joe, which we called on MondayPlease see attached notes that were made after trying to talk with her and to explain that a title to a wrecked Toyota will not satisfy our bill*** was belligerent to our office personOur Company is unable to be profitable by working for titles to wrecked, old vehiclesAs required by law, she was mailed a vehicle impound notice as well the impound hearing request formIf she felt we had acted improperly, this would have been her chance to take this case to courtShe was also mailed a certified letter telling her of the pending sale and the amount of fees, to date, which had accruedThe letter was not picked up and is still in the custody of the post officeSince we are a towing firm, not a used car lot or wrecking yard, we are only able to sell vehicles with an abandoned vehicle reportWe can only hold a sale for vehicles after advertising the auction and hold the auctionThis AVR come from Washington State DOLThe lien at the time of sale was $(One thousand four hundred thirty-nine dollars). We attempted to communicate with her by telephone, we sent 1st class mail as well as certified mail with no responseShe chose not to have contact and thought this matter would just disappearWe are owed for our work and are expecting paymentWe will not retract the balance due us after the sale of her vehicleWith our phone call to her, we have gone beyond the scope required by both WAC and RCWSincerely, Dorothy L*** Secretary/Treasurer
***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

On February 5, at approx9:am we were called out by the property owner to Impound a vehicle which had been left on their propertyWe Impound said vehicle which she is the registered ownerI believe the first call from her was on the 15th of FebruaryShe was going to "contact her
lawyer" and/or "small claims court'We were told all (four) of her tires need replaced.If we will not replace all the tires on this vehicle, her mother knows several repair shops ownersShe, the mother, is going to have them "stop doing business with us." As time has past, it is now is just 1 (one) tireIf we don't give her money, she will turn us into the Revdex.com. This vehicle was dollied into our shopNo tires were on the ground from the time it was removed from where the owner parked it illegally.She will not get a refund for leaving her vehicle where she wasn't to parkShe will not get an apology for us removing this vehicle, as requested by the property owner.If there was an issue with her vehicle as she states, why didn't she return with the vehicle as soon as she picked it up? Sincerely,Dorothy L***

Speed's Towing of Vancouver was called to do an Impound at *** ***AptsSince the Impound of this vehicle, all types of claims of damages have been madeon our Facebook pageI was so surprised that a person could know how badly avehicle was damaged without seeing it and/or driving itWhen
Ms*** picked up her vehicle, she was given a Request for Impound HearingformI personally, showed her where to sign the formI also showed her where to checkone or both of the boxes at the topShe was informed to file in a timely manner at thecourt house, bottom floorWe also let her know that this was a copy that had beenmailed out to her in that day's mailShe assured me she would be filing, as the complexhad no right to have her impounded just because she didn't have a parking permit andshe was in a reserved space.After paying the feesI walked out to the bay with her and my driver where her vehiclewas parkedShe made a request for some fuel for her daughter's car before she leftAtno time did she say we damaged her vehicleThe brakes and steering were workingwell as she stopped at our bay door and turned a hard right before proceeding on out tothe streetNo mention of body damage was made eitherShe then drove awayShedid not return and/or call to say was having any problems with her CaravanThe onlydamage claims were made before seeing the vehicle and again with this notification.We deny any claims of damage
Sincerely,
Dorothy L***
*Please view attached document

RE: *** ***, *** After being a Registered Tow Truck Operator for over (thirty) years, this is the first time I can recall dealing with a person who thought they had paid for our service by leaving a signed off title with a tow truck driverI could never stay in business for all these years without being paid money for our servicesAn RTTO cannot sell vehicles with titleIf we were able to do this, I believe my license would be for a dealershipBy law, we are required to apply for and sell vehicles with an Abandoned Vehicle ReportIn order for the AVR to processthere are laws that we have to followFor this reason, our costs continue to accrue, even if we have the titleWhat our driver, Joe, tells me is not the same as what she or Mr*** statesJoe has been with Speed's for a yearJoe has been a good employee, honest and has no reason to lieHe told us on Monday to call this person to complete this transaction*** has stated that, yes she did get a phone call from our officeShe does admit to being "upset," but not belligerentCommon sense should wave a flag hereIf you can't see the flag, the first (twenty-four) hour notice, with the Impound Hearing request form might make you think you should at least speak with Speed'sThe certified letter which was not accepted may have been worth her time to readJoe was "asked" to sign the registration card as proof that she left the titleIf indeed she felt this was payment in full, she would have asked for and received a receipt which would be marked payment in fullI have yet to find this in any of my recordsIf *** would please show us her copy, saying paid in full, I would be gratefulWhen we are in receipt of this, I will be willing to drop this matter
***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

Complaint: ***I am rejecting this response because: Attached are more supporting documents to support the complaint. Sincerely,*** ***
***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***