Speedee Oil Change & Automotive Center

I am rejecting this response because: The mechanic did not wipe the hose down he looked at it and smelled for fuel aroma there was noneCar was driven to another smog check and it passedI will submit the documentationCompany is using the statement that these cars are known for this as an excuse for what was saidMy car has no fuel leak if it did it would have failed the second smog checkThe other smog company has no reason to Pass my car if there was a problem they would of just failed it Statement from SpeeDee that customer was " very hostile and threatening to all staff" is not a true statementCustomer was never hostile or threatening

Thank you for forwarding this complaint to our SpeeDee [redacted] locationWe have reviewed the complaint details as well as spoken with both of the technicians that handled the customers vehicleAt SpeeDee [redacted] we have a very good reputation with the [redacted] ** [redacted] ***rWe have had no customer based citations in the last yearsWe work with the [redacted] to closely follow all state mandated testing procedures and regulationsUnfortunately these strict guidelines are not always in favor of what a customer would like.When the customer arrived his vehicle was failed for leaking fuel from a fuel line at the firewallI have reviewed the footage from that day and the technician noticed the fuel leak and proceeded to bring the consumer out to the vehicle to verify the leakWe offered to repair the vehicle if the customer would like, and the customer declinedWe have repaired several of these vehicles recently for the exact same problemThe dealer acknowledges that it is a common issue on these vehicles.When the customer returned he was very hostile and threatening to all staffHe was asked to call the [redacted] because they are the governing body of smog stationsHe refused and insisted he was going to call channel newsHe was again urged to call [redacted] and file a complaint if he felt wronged, he was even offered a pamphlet for the ***, he again refusedA quick google search of fuel line leak pt cruiser reveals a plethora of complaints of similar issues.As far as what happened after the vehicle left SpeeDee we cannot attest to the qualifications of the mechanic that looked at the vehicle after it leftOnly a state certified smog technician would be able to determine the qualification for fail or notHis mechanic most likely just cleaned off the fitting and it was able to pass smog because no leak residue was now present.At this time we cannot justify refunding the consumer his moneyIt would set an unfair precedent that any smog failure could complain and receive refund after service has been rendered.If the consumer still feels he has been treated unfairly or cheated we still urge him to follow up with the bureau of automotive repairIf their investigation finds SpeeDee in the wrong we will be happy to refund the customer his money at that time.Thank you, [redacted] [redacted]

"We received our refund through [redacted]. All is resolved"

SpeeDee cannot be responsible for what other shops do or not check during their smog routine. We follow the states standards to a T and therefore have never had a single violation. Many other shops cannot say the same. I have reviewed the footage from the day and the consumer was in fact being very loud and threatening to my employees. Again I urge the consumer to file a complaint with the [redacted] if any fault was found in the inspection process they are the governing body to make that decision.[redacted]The [redacted] website can be utilized to file a formal complaint.

I am rejecting this response because: The mechanic did not wipe the hose down he looked at it and smelled for fuel aroma there was none. Car was driven to another smog check and it passed. I will submit the documentation. Company is using the statement that these cars are known for this as an excuse  for what was said. My car has no fuel leak if it did it would have failed the second smog check. The other smog company has no reason to Pass my car if there was a problem they would of just failed it.   Statement  from SpeeDee that  customer was " very  hostile and threatening to all staff"  is not a  true statement. Customer was never hostile or threatening.

Thank you for forwarding this complaint to our SpeeDee [redacted] location. We have reviewed the complaint details as well as spoken with both of the technicians that handled the customers vehicle. At SpeeDee [redacted] we have a very good reputation with the [redacted] **...

[redacted]r. We have had no customer based citations in the last 4 years. We work with the [redacted] to closely follow all state mandated testing procedures and regulations. Unfortunately these strict guidelines are not always in favor of what a customer would like.When the customer arrived his vehicle was failed for leaking fuel from a fuel line at the firewall. I have reviewed the footage from that day and the technician noticed the fuel leak and proceeded to bring the consumer out to the vehicle to verify the leak. We offered to repair the vehicle if the customer would like, and the customer declined. We have repaired several of these vehicles recently for the exact same problem. The dealer acknowledges that it is a common issue on these vehicles.When the customer returned he was very hostile and threatening to all staff. He was asked to call the [redacted] because they are the governing body of smog stations. He refused and insisted he was going to call channel 10 news. He was again urged to call [redacted] and file a complaint if he felt wronged, he was even offered a pamphlet for the [redacted], he again refused. A quick google search of fuel line leak pt cruiser reveals a plethora of complaints of similar issues.As far as what happened after the vehicle left SpeeDee we cannot attest to the qualifications of the mechanic that looked at the vehicle after it left. Only a state certified smog technician would be able to determine the  qualification for fail or not. His mechanic most likely just cleaned off the fitting and it was able to pass smog because no leak residue was now present.At this time we cannot justify refunding the consumer his money. It would set an unfair precedent that any smog failure could complain and receive refund after service has been rendered.If the consumer still feels he has been treated unfairly or cheated we still urge him to follow up with the bureau of automotive repair. If their investigation finds SpeeDee in the wrong we will be happy to refund the customer his money at that time.Thank you,[redacted] 
[redacted]

Review: I paid $49.99 for a Smog Check. Employee at SpeeDee Oil Change stated car did not pass Smog unless a new hose was purchased for $200.00 because there was a Liquid Fuel Leak. He pointed at the hose and said they could replace it for $200.00. I took my car to a mechanic who inspected the hose and found no leak. So I took my car to another Smog Check Station and my car passed the Smog Test. SpeeDee Oil Change was trying to take money from me fraudulently there was NOTHING WRONG with my car's hose. I went back to SpeeDee Oil Change and spoke to the manager I told him my car passed smog and that my mechanic found nothing wrong with the hose and I wanted my money back. The manager said that the make & model of my car is known for that problem. I said maybe so but that wasn't the problem with my car. I didn't need my hose replaced in order to pass smog. SpeeDee oil Change was trying to take $200.00 from me. I wonder how many others they have lied to and ended up spending more then they had to just to pass Smog Check because they believed them and didn't get a second opinion.Desired Settlement: Refund of money paid $49.99 because services were not rendered.

Business

Response:

Thank you for forwarding this complaint to our SpeeDee [redacted] location. We have reviewed the complaint details as well as spoken with both of the technicians that handled the customers vehicle. At SpeeDee [redacted] we have a very good reputation with the [redacted]r. We have had no customer based citations in the last 4 years. We work with the [redacted] to closely follow all state mandated testing procedures and regulations. Unfortunately these strict guidelines are not always in favor of what a customer would like.When the customer arrived his vehicle was failed for leaking fuel from a fuel line at the firewall. I have reviewed the footage from that day and the technician noticed the fuel leak and proceeded to bring the consumer out to the vehicle to verify the leak. We offered to repair the vehicle if the customer would like, and the customer declined. We have repaired several of these vehicles recently for the exact same problem. The dealer acknowledges that it is a common issue on these vehicles.When the customer returned he was very hostile and threatening to all staff. He was asked to call the [redacted] because they are the governing body of smog stations. He refused and insisted he was going to call channel 10 news. He was again urged to call [redacted] and file a complaint if he felt wronged, he was even offered a pamphlet for the [redacted], he again refused. A quick google search of fuel line leak pt cruiser reveals a plethora of complaints of similar issues.As far as what happened after the vehicle left SpeeDee we cannot attest to the qualifications of the mechanic that looked at the vehicle after it left. Only a state certified smog technician would be able to determine the qualification for fail or not. His mechanic most likely just cleaned off the fitting and it was able to pass smog because no leak residue was now present.At this time we cannot justify refunding the consumer his money. It would set an unfair precedent that any smog failure could complain and receive refund after service has been rendered.If the consumer still feels he has been treated unfairly or cheated we still urge him to follow up with the bureau of automotive repair. If their investigation finds SpeeDee in the wrong we will be happy to refund the customer his money at that time.Thank you,[redacted]

Consumer

Response:

I am rejecting this response because: The mechanic did not wipe the hose down he looked at it and smelled for fuel aroma there was none. Car was driven to another smog check and it passed. I will submit the documentation. Company is using the statement that these cars are known for this as an excuse for what was said. My car has no fuel leak if it did it would have failed the second smog check. The other smog company has no reason to Pass my car if there was a problem they would of just failed it. Statement from SpeeDee that customer was " very hostile and threatening to all staff" is not a true statement. Customer was never hostile or threatening.

Business

Response:

SpeeDee cannot be responsible for what other shops do or not check during their smog routine. We follow the states standards to a T and therefore have never had a single violation. Many other shops cannot say the same. I have reviewed the footage from the day and the consumer was in fact being very loud and threatening to my employees. Again I urge the consumer to file a complaint with the [redacted] if any fault was found in the inspection process they are the governing body to make that decision.[redacted]The [redacted] website can be utilized to file a formal complaint.

Consumer

Response:

"We received our refund through [redacted]. All is resolved"

Review: REPORT OF DAMAGESPEE DEE OIL CHANGEJune 5, 2014On June 5, 2014 I had an appointment with Spee Dee Oil Change located at 5490 Dewey Drive, Fair Oaks, CA 95628 to have my vehicle smog checked. My appointment time was 4:45 pm. I arrived a little early, about 4:30 pm. I waited until about 4:45 pm and my car was taken into the shop area for the work.At approximately 5:15 pm my vehicle was ready and I was told it passed the smog test. I paid my bill which was a total of $38.24 and went out to my car. A 2006 Toyota Corolla. When I opened the drivers side door and got into the vehicle I noticed that the accessory storage door on the front panel under the radio was damaged. Specifically, the door was sprung and would not close.I immediately went back inside and asked the manager to come and look at the damage with me. His name is [redacted]. I told him there was damage to my vehicle that occurred while it was being serviced at their shop. I told him that when I parked my car and went inside the store there was no damage to the interior of the vehicle. I locked my car before entering the store. The manager ([redacted]) spoke to the two employees that worked on my car and they both denied having caused any damage to the interior of my vehicle. I maintained that the damage was not there prior to my vehicle being worked on. The manager offered to repair the damage to the storage door that was sprung, either by replacing the entire assembly or just the door and springs if that was a viable solution. He was curt and a little rude. The manager told me that I could expect to hear from him on Monday, June 9th, 2014 regarding the repairs to my car. He said he needed time to order the parts necessary for the repair. I received a phone call from [redacted] the morning of June 9th. He said he ordered the part necessary for the repair. On June 10th I received a call from [redacted] saying he received the wrong part and he needed to re-order. On June 11th I received a phone call from [redacted] saying again he received the wrong part. He said the confusion stems from Maita finding it hard to believe that [redacted] wanted the entire storage compartment assembly. Not just the door. At approximately 10:30 am on June 12th I received a call from [redacted] saying the part was $250 and that the dash needs to taken apart to install the new part. [redacted] said it is too expensive for him to pay for installation as well as the part. So he said that he would supply the part and I would have to pay for the installation. He said it could run as high as $500 to install. I protested and said that it is unfair for me to pay for anything since his employee caused the damage. [redacted] said that it was my word against theirs. On June 12th at approximately 12:36 pm I phoned the corporate customer service center for Spee Dee/Midas. I discovered that Spee Dee Oil Change is owned by Midas. I spoke to [redacted] in customer service. I explained what had happened between [redacted] and myself. I also explained that the employee lied when he stated he did not cause any damage to my car. She took all of the information down. Everything from the appointment on Thursday, June 5th through my most recent conversation with [redacted]. She read the report back to me and it was accurate. She said that I should hear from a district manager or general manager within 1 to 2 business days. On Friday, June 13th I received another call from [redacted] probably around 2 pm. He said I needed to pick up the part by Monday or he would return it. I told [redacted] that I had spoken to his corporate office and to please keep the part a little longer to provide more time for his general manager to look into this matter. He said I either pick it up by Monday or it goes back. At this point I asked him why are you doing this? He became defensive and asked me what I meant. I said you are stubborn and obstinate and you are not working with me on this. He said I was rude and that he found my remarks insulting. I hung up on him. At about 2:30 pm that same day I phoned the corporate office again and spoke to [redacted]. She remembered me. I told her I was upset and had just spoken to [redacted] again. I told her about his ultimatum regarding the part for my car. I told her about his rudeness and his lack of cooperation. She said that he was not supposed to contact me. She again told me that I would be contacted by some kind of upper echelon manager within 1 to 2 business days.On Friday, June 13th at about 3 pm I called the CA Dept. of Consumer Affairs, Bureau of Automotive Repair and about 10 minutes later spoke to Frank. After telling him my story he wanted to transfer me a technician and asked me if I could hold another 5 to 10 minutes. I said yes. Then I spoke to Marvin and explained my situation to him and I asked him specifically about picking up the part at Spee Dee and he said that by picking up the part it would not have an adverse affect on my claim. He asked me for my license number, however, I did not know it. He wanted to start a claim for me. He told me I could call him back or go online to file a claim. I will go online. On Saturday, June 14th at about 2 pm I and my friend [redacted] went to Spee Dee to pick up the part for my car. After waiting about 10 minutes [redacted] came out to the waiting area with the part and two pieces of paper. He laid the papers on the counter. I told him I didnt bring my glasses, but even without my glasses I noticed the title of the document, End of Claim. It was a release that would end my claim with Spee Dee upon receipt of the part. I refused to sign it and [redacted] told me that the part would be returned to the supplier on Monday. [redacted] had not mentioned anything about ending my claim on the phone. It was a surprise. I am extremely disappointed in the performance of Spee Dee Oil Change. I did not expect to find any damage to my vehicle after service was performed. They are responsible forDesired Settlement: The interior of my vehicle was damaged by employee of Spee Dee, specifically the door on the storage compartment on the dashboard is sprung and will not close. I want it fixed.

Business

Response:

This case has been closed due to lack of customer cooperation through our internal department in house, our corporate department at SpeeDeeoil.com, and is just nearing closure at the State of California Department of Consumer Affairs Beaureu of Automotive Repair.