SpeedPro Harrisburg

Complaint: [redacted] I am rejecting this response because: --------- Forwarded message ---------- From: [redacted] *** < [redacted] > Date: Mon, Jun 23, at 6:PM Subject: Response: # [redacted] To: [redacted] Dear [redacted] , Last time I tried to respond via the web interface, it removed all my page breaks I hope it’s ok for me to respond via email I’m writing in regards to complaint # [redacted] Before addressing issues relating to the quality of the job and condition of the vehicle, I think it makes sense to establish whether or not any warranty was offered on the vehicle I dropped the car off on May 20, I was given and signed a service agreement on that day I had no further contact with anybody from SpeedPro until May 28, when a SpeedPro employee responded to my query about the status of the car, stating “It is finishedSorry I thought I sent you an email last week but maybe notWas a bit overwhelmed with work.” I was never told about any problems, until I picked the car up later that day When I picked it up, MrH [redacted] told me that there had been some problems with the clear coat that would be considered a pre-existing defect I paid the remainder of my bill via Square and took the car home I have attached my receipt, which was emailed to me that day via Square It says nothing about changes to the warranty, and I was not told anything that would suggest a change to the service agreement Two days later, on May 30, I received a second invoice via email Only this invoice, which was not shown to me previously, states that there is no warranty on the work I have attached a copy of the email containing the invoice, so that you can see the date it was sent The receipt from May 28, which I signed, says nothing about a change to the warranty It is only the unsigned invoice, emailed to me two days after I picked the car up and paid for the work, that attempts to alter the terms of the service agreement Upon receiving this invoice on May 30, I immediately responded to the employee that emailed it, asking for MrH [redacted] ’ email address so that I could dispute the matter When MrH [redacted] says that “At no time was a warranty offered or implied,” he is not remembering correctly I was clearly told that this work would carry a warranty, and the signed service agreement reflects that MrH [redacted] cannot unilaterally change the terms of the service agreement two days after the work has been completed and paid for My service agreement states :“SpeedPro Imaging offers a one year warranty on all workmanship, excluding any pre-existing defects to the vehicle.” Now that I hope I’ve established that SpeedPro did offer a warranty on the car, I’ll address the other allegations that MrH [redacted] made in his response: MrH [redacted] states that “We received a few calls from Mr [redacted] demanding a full refund for about 1-months.” This statement isn’t true and I’m concerned it is intended to give the impression that I was harassing MrH [redacted] I have never called MrH [redacted] , nor his office All of our correspondence took place via email, with the exception of one phone call, initiated by MrH [redacted] himself at the request of SpeedPro’s president, on May 21, I have sent MrH [redacted] a total of emails (and he has sent me 12), throughout all of our correspondence, and I did not ask for a refund until he refused to fix the issues I was complaining about Further, I only asked for a 50% refund, and that was not until September 7, The first issue MrH [redacted] lists is “unpainted body fill on hood” This is the first time he’s brought this up with me If you look at the photo MrH [redacted] sent of the front of the car, you’ll see that the vinyl covers the location of the [redacted] emblem, requiring its removal [redacted] Marketing designed the vinyl for me [redacted] is a small business, much like SpeedPro and my own business It is my understanding that ***, the owner of [redacted] , and H [redacted] , the owner of SpeedPro often collaborate on projects like this [redacted] handled all collaboration with SpeedPro on the car’s design In fact, I didn’t even communicate with anybody at SpeedPro, prior to arranging a time to drop the car off When I dropped it off, MrH [redacted] asked me if I remembered “how much [redacted] said it would cost”, suggesting that they do have a close working relationship, if MrH [redacted] trusts him to quote jobs for them (Neither of us could remember, so I offered to make a payment of $500, since we knew that would more than cover the 50% down payment.) As far as the quality of the “unpainted body fill”, I had an experienced [redacted] mechanic remove the emblem, fill and buff the hole, and primer it I did this to [redacted] ’s specifications I thought MrH [redacted] was aware of this and that it was an established part of the process This is the first he’s mentioned anything about it to me Next MrH [redacted] states that the car was in “filthy condition” I washed the car an hour before dropping it off The service agreement says I would be charged $for washing if the car needed it I was not billed for washing If you look at the attached photos that MrH [redacted] took after applying the vinyl, the car looks very clean It seems that either MrH [redacted] did a really exceptional job cleaning the car and then didn’t bill me and didn’t tell me, or the car was not in fact filthy Next is “resin on roof”MrH [redacted] says he discovered this “the first time we had a chance to look at [the car].” I think he must be mis-remembering There are two bumpy locations under the vinyl of disputed provenance One is on the roof and one is on the hood These were not brought to my intention or discussed in any way, until I brought them up I emailed MrH [redacted] about them, and he responded on June 3, 2013, saying that they were “defects in the metal that we covered over as best we could” He said nothing about resin If you look at the photos of the car MrH [redacted] provided, you can tell that it’s very unlikely there are 1/4” high “defects in the metal.” On May 13, 2014, SpeedPro president Boris K [redacted] , after talking with MrH [redacted] , described the bumps to me as being caused by “maple sap” When I dropped the car off, I’m reasonably certain there was no maple sap, resin, bird droppings, or other debris on the roof, and I’m completely certain that there was none on the hood of the car If there was debris or sap on the car, it seems to me that SpeedPro should have either removed that debris and charged me for cleaning the car, or notified me of the issue What they should not have done was apply $worth of permanent vinyl over these objects, without contacting me There were also other issues, some of which MrH [redacted] mentioned, particularly defects in the clear coat After MrH [redacted] told me the clear coat on my car was failing, I took it back to the mechanic who did the body work, to see if there was anything that could be done to lengthen its life He told me it wasn’t necessary to do anything, and expressed concern about when the problems arose and what caused them I don’t have any technical knowledge in this area, and MrH [redacted] has threatened me with a libel suit, so I won’t add anything further Another issue, which MrH [redacted] somewhat alludes to, is that the vinyl on the door had a thin white strip of inconsistent thickness on some of its sides, which really stood out to me when looking at the door straight on Unfortunately, I did not photograph this and you can’t see it from angle shots I’ll refrain from speculating as to the cause, but I am willing to testify in court that the white strip existed, and that I drew over it with a black marker, so that it would blend in better These complaints are all about the quality of the initial work MrH [redacted] and I corresponded about these issues on and off for a few months via email We did not reach any resolution and I dropped the matter, because I didn’t want to spend the time to pursue it We didn’t communicate again until May of this year, when the vinyl began to peel off the back window The vinyl had already peeled off the sun roof months earlier The vinyl on the back window is much more important to me, so when it started to peel, I contacted the president of SpeedPro, explained all the problems I’d been having, and asked for a refund SpeedPro initially refused to fix the problem or offer any refund, but after a bit of back and forth, they offered $or replacement of the peeling vinyl, if I agreed to sign a release SpeedPro cannot require that I sign a release before doing warranty work The belated invoice lists one defect: the clear coat The peeling of the vinyl on the glass cannot possibly be caused by a defect with the clear coat Unless MrH [redacted] can name a defect that is causing the vinyl to peel off the glass – and he won’t even look at the car – then this is a warranty issue I’ve attached photos of the vinyl peeling off the glass I’ve also attached a photo that I think illustrates the general quality of the installation, since MrH [redacted] believes that to be relevant Yours Sincerely, [redacted] Regards, [redacted] ***

Complaint: ***
I am rejecting this response because:
---------- Forwarded message ----------
From: *** ***
Date: Fri, Jun 27, at 1:PM
Subject: response to complaint ID ***
To: ***
Dear ***,
MrH*** states that “[a]ll documentation says there is no warranty, a signed agreement advises him [me] so," The only signed agreement we have (the service agreement) states the following about the warranty: "SpeedPro Imaging offers a one year warranty on all workmanship, excluding any pre-existing defects to the vehicle."
If I understand MrH***' argument correctly, he believes that any pre-existing defect nullifies the entire warranty on the entire vehicle
I read the statement to say that SpeedPro does not warranty the workmanship where there is a pre-existing defect I do not believe that a reasonable person, reading this warranty, would expect a defect on the body to affect the warranty of workmanship on the glass
I’d like to point out one final misrepresentation by MrH*** He states that I "refused to allow us to see the car since the day he paid for the wrap” This is absolutely not trueMrH*** has never expressed any desire to see the car, and I have never made any such refusal All of our correspondence took place via email, and I am happy to provide documentation The only time the possibility even came up was on June 16, 2014, when I suggested it myself He responded the same day, expressing no interest in seeing the car and reiterating that he would not honor the warranty regardless
What I am asking for, is to either have the vinyl on the glass replaced, or to be reimbursed the offered $125, so that I can take the car elsewhere SpeedPro cannot make unilateral changes to the service agreement, neither to revoke the warranty nor to require a release
Yours Sincerely,
*** ***
Regards,
*** ***

--------- Forwarded message ----------
From: Dave H***
Date: Fri, Jun 20, at 10:
PM
Subject: FW: #*** *** ***
To: "***"
Dave H*** - Owner
Speedpro Harrisburg
Utley Dr Ste
Camp Hill, PA
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From: Dave H***Sent: Friday, June 20, 10:PMTo: ***Cc: *** ***Subject: #*** *** ***
Dear ***,
Thank you for speaking with me and explaining what I needed to do to respond to this report
In May of 2013, *** *** brought us his ** *** for a partial wrap. When he dropped off the car, the first time we had a chance to look at it, we discovered some issues. He had fresh and unpainted body work ( unpainted body fill on hood, resin on roof), filthy condition and defects in the clear coat. After advising ** *** of the issues, he was advised that due to the prior defects in his car, we would not be offering any warranty for the install. We typically offer a year install warranty. If something should go wrong with the install of the product in the 1st year, upon inspection, we would address the issue. It was explained to *** clearly and in writing that there would be no warranty. We received a few calls from ** *** demanding a full refund for about 1-2 months. He stated that he did not like the decals on the side of the car, roof, etc. I believe he was unhappy that we said there were issues with his car. The pictures show a great wrap and install on a very difficult car. He was advised each time that due to the conditions involving his car, and per the contract, there was no warranty. Please note, from his own admission, he has do nothing to the car in terms of having anything addressed. He uses it everyday to advertise his business.
On may 7th, I was contacted by our President, saying that they had received a threatening email from one of my customers. Our president gave *** a call to discuss the situation, at which time he was now complaining about the window perf. This is the material that is used on windows so you can see out but people looking from the outside see the image I was asked to contact ** *** and see what we could do about the situation. I advised *** that there was no warranty, But In an effort to solve the issue, in exchange for a full release, we would , upon seeing and inspecting the car, and if found to be defective, replace window decal only. If he did not want us to replace the inspected window decal, we would offer him $to have it done somewhere else. Again, in exchange for a full releaseWe also advised him that any slanderous or libelous statements on his website, blogs would be fully defended by our lawyers and our corporate legal staff.
At no time was a warranty offered or implied. He was clearly explained that there was no warranty on this installation, Due to his car's condition, at the time of the installation. This was documented and explained to him at the time of install, as well as requiring his signature of acknowledgement. We also wrote on his invoice, no warranty, as well
We have tried to resolve this issue with ***. He said he would take the money but would not sign a release. I advised him that would not be acceptableThis offer was for customer service reasons only, not any offering of warranty and valid for days only.
This offer is for customer service only. I honestly did not want to offer him anything due to his threats and changing of issues. From the outset he has not wanted to pay for this work.
I appreciate any help you can give us in resolving this situation.
Take care,
Dave H*** - Owner
Speedpro Harrisburg
Utley Dr Ste
Camp Hill, PA
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------ Forwarded message ----------From: Dave H[redacted] <[redacted]>Date: Thu, Jun 26, 2014 at 2:42 PMSubject: FW: [redacted]To: "[redacted]" <[redacted]>
From: Dave H[redacted]Sent: Thursday, June 26, 2014 2:42 PMTo: [redacted]Subject: [redacted]
 
[redacted],
 
I received your letter today with [redacted]'s response and pictures.   He thought the wrap was great the day he picked it up  and paid in full the balance.  We advised him during the install as well as after that the vehicle had issues, again he paid for the wrap.  The agreement which he signed prior to the work clearly states that there would be no warranty for defects with any car based on paint, maintenance, upkeep, etc.    I have stated from the start, [redacted] has refused to allow us to see the car since the day he paid for the wrap.   I have no idea what [redacted] has done with this vehicle since the original date of install.   
As a gesture of good will, I offered him the replacement of the rear window decal or $125 , but with a full release.  He accepted the offer but will not sign a release.  That is not going to happen without it. .  He has threatened us and the company numerous times. 
There is nothing else to say on this matter.  All documentation says there is no warranty, a signed agreement advises him so, we have made a good faith offer to try and remedy the situation and he continues to play games.   
I stand by my response. 
Dave H[redacted] - Owner
Speedpro Harrisburg
75 Utley Dr  Ste 110
Camp Hill, PA 17011
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Complaint: [redacted]
I am rejecting this response because:
--------- Forwarded message ----------
From: [redacted] <[redacted]>
Date: Mon, Jun 23, 2014 at 6:56 PM
Subject: Response: #[redacted]
To: [redacted]
Dear [redacted],
Last time I tried to respond via the web interface, it removed all my page breaks.  I hope it’s ok for me to respond via email.  I’m writing in regards to complaint #[redacted].
Before addressing issues relating to the quality of the job and condition of the vehicle, I think it makes sense to establish whether or not any warranty was offered on the vehicle.
I dropped the car off on May 20, 2013.  I was given and signed a service agreement on that day.  I had no further contact with anybody from SpeedPro until May 28, when a SpeedPro employee responded to my query about the status of the car, stating “It is finished. Sorry I thought I sent you an email last week but maybe not. Was a bit overwhelmed with work.”  I was never told about any problems, until I picked the car up later that day.  When I picked it up, Mr. H[redacted] told me that there had been some problems with the clear coat that would be considered a pre-existing defect.  I paid the remainder of my bill via Square and took the car home.
I have attached my receipt, which was emailed to me that day via Square.  It says nothing about changes to the warranty, and I was not told anything that would suggest a change to the service agreement.  Two days later, on May 30, I received a second invoice via email.  Only this invoice, which was not shown to me previously, states that there is no warranty on the work.  I have attached a copy of the email containing the invoice, so that you can see the date it was sent.
The receipt from May 28, which I signed, says nothing about a change to the warranty.  It is only the unsigned invoice, emailed to me two days after I picked the car up and paid for the work, that attempts to alter the terms of the service agreement.  Upon receiving this invoice on May 30, I immediately responded to the employee that emailed it, asking for Mr. H[redacted]’ email address so that I could dispute the matter.
When Mr. H[redacted] says that “At no time was a warranty offered or implied,” he is not remembering correctly.  I was clearly told that this work would carry a warranty, and the signed service agreement reflects that.  Mr. H[redacted] cannot unilaterally change the terms of the service agreement two days after the work has been completed and paid for.
My service agreement states :“SpeedPro Imaging offers a one year warranty on all workmanship, excluding any pre-existing defects to the vehicle.”
Now that I hope I’ve established that SpeedPro did offer a warranty on the car, I’ll address the other allegations that Mr. H[redacted] made in his response:
Mr. H[redacted] states that “We received a few calls from Mr [redacted] demanding a full refund for about 1-2 months.”  This statement isn’t true and I’m concerned it is intended to give the impression that I was harassing Mr. H[redacted].  I have never called Mr. H[redacted], nor his office.   All of our correspondence took place via email, with the exception of one phone call, initiated by Mr. H[redacted] himself at the request of SpeedPro’s president, on May 21, 2014.  I have sent Mr. H[redacted] a total of 12 emails (and he has sent me 12), throughout all of our correspondence, and I did not ask for a refund until he refused to fix the issues I was complaining about.  Further, I only asked for a 50% refund, and that was not until September 7, 2013.
The first issue Mr. H[redacted] lists is “unpainted body fill on hood”.  This is the first time he’s brought this up with me.  If you look at the photo Mr. H[redacted] sent of the front of the car, you’ll see that the vinyl covers the location of the ** emblem, requiring its removal.  [redacted] Marketing designed the vinyl for me.  [redacted] is a small business, much like SpeedPro and my own business.  It is my understanding that [redacted], the owner of [redacted], and H[redacted], the owner of SpeedPro often collaborate on projects like this.  [redacted] handled all collaboration with SpeedPro on the car’s design.  In fact, I didn’t even communicate with anybody at SpeedPro, prior to arranging a time to drop the car off.  When I dropped it off, Mr. H[redacted] asked me if I remembered “how much [redacted] said it would cost”, suggesting that they do have a close working relationship, if Mr. H[redacted] trusts him to quote jobs for them.  (Neither of us could remember, so I offered to make a payment of $500, since we knew that would more than cover the 50% down payment.)  As far as the quality of the “unpainted body fill”, I had an experienced ** mechanic remove the emblem, fill and buff the hole, and primer it.  I did this to [redacted]’s specifications.  I thought Mr. H[redacted] was aware of this and that it was an established part of the process.  This is the first he’s mentioned anything about it to me.
Next Mr. H[redacted] states that the car was in “filthy condition”.  I washed the car an hour before dropping it off.  The service agreement says I would be charged $25 for washing if the car needed it.  I was not billed for washing.  If you look at the attached photos that Mr. H[redacted] took after applying the vinyl, the car looks very clean.  It seems that either Mr. H[redacted] did a really exceptional job cleaning the car and then didn’t bill me and didn’t tell me, or the car was not in fact filthy.
Next is “resin on roof”. Mr. H[redacted] says he discovered this “the first time we had a chance to look at [the car].”  I think he must be mis-remembering.  There are two bumpy locations under the vinyl of disputed provenance.  One is on the roof and one is on the hood.  These were not brought to my intention or discussed in any way, until I brought them up.  I emailed Mr. H[redacted] about them, and he responded on June 3, 2013, saying that they were “defects in the metal that we covered over as best we could”.  He said nothing about resin.  If you look at the photos of the car Mr. H[redacted] provided, you can tell that it’s very unlikely there are 1/4” high “defects in the metal.”  On May 13, 2014, SpeedPro president Boris K[redacted], after talking with Mr. H[redacted], described the bumps to me as being caused by “maple sap”.  When I dropped the car off, I’m reasonably certain there was no maple sap, resin, bird droppings, or other debris on the roof, and I’m completely certain that there was none on the hood of the car.  If there was debris or sap on the car, it seems to me that SpeedPro should have either removed that debris and charged me for cleaning the car, or notified me of the issue.  What they should not have done was apply $800 worth of permanent vinyl over these objects, without contacting me.
There were also other issues, some of which Mr. H[redacted] mentioned, particularly defects in the clear coat.  After Mr. H[redacted] told me the clear coat on my car was failing, I took it back to the mechanic who did the body work, to see if there was anything that could be done to lengthen its life.  He told me it wasn’t necessary to do anything, and expressed concern about when the problems arose and what caused them.  I don’t have any technical knowledge in this area, and Mr. H[redacted] has threatened me with a libel suit, so I won’t add anything further.
Another issue, which Mr. H[redacted] somewhat alludes to, is that the vinyl on the door had a thin white strip of inconsistent thickness on some of its sides, which really stood out to me when looking at the door straight on.  Unfortunately, I did not photograph this and you can’t see it from angle shots.  I’ll refrain from speculating as to the cause, but I am willing to testify in court that the white strip existed, and that I drew over it with a black marker, so that it would blend in better.
These complaints are all about the quality of the initial work.  Mr. H[redacted] and I corresponded about these issues on and off for a few months via email.  We did not reach any resolution and I dropped the matter, because I didn’t want to spend the time to pursue it.
We didn’t communicate again until May of this year, when the vinyl began to peel off the back window.  The vinyl had already peeled off the sun roof months earlier.  The vinyl on the back window is much more important to me, so when it started to peel, I contacted the president of SpeedPro, explained all the problems I’d been having, and asked for a refund.  SpeedPro initially refused to fix the problem or offer any refund, but after a bit of back and forth, they offered $125 or replacement of the peeling vinyl, if I agreed to sign a release.  SpeedPro cannot require that I sign a release before doing warranty work.
The belated invoice lists one defect: the clear coat.  The peeling of the vinyl on the glass cannot possibly be caused by a defect with the clear coat.  Unless Mr. H[redacted] can name a defect that is causing the vinyl to peel off the glass – and he won’t even look at the car – then this is a warranty issue.
I’ve attached photos of the vinyl peeling off the glass.  I’ve also attached a photo that I think illustrates the general quality of the installation, since Mr. H[redacted] believes that to be relevant.
Yours Sincerely,
[redacted]
Regards,
[redacted]

Review: In May 2013, I took my car to SpeedPro Imaging to have vinyl graphics installed. For a variety of reasons, I was very unhappy with SpeedPro's quality of work and professionalism. Within a year, all of the vinyl that was applied to the windows began to peel at the corners. On May 7, I contacted SpeedPro Imaging, documenting all the problems I had, explaining the failure of the vinyl on the windows, and asking for a refund. My "Vehicle Wrap Service Agreement", dated May 20, 2013, states that "SpeedPro Imaging offers a one year warranty on all workmanship, excluding any pre-existing defects." Dave H[redacted], owner of SpeedPro Harrisburg says there is no warranty, because he alleges there were problems with the car's paint. The vinyl on the glass is obviously not affected by paint issues. After many further complaints and the involvement of SpeedPro corporate, H[redacted] finally agreed to offer a refund of $125 (the installation cost $848) if I signed a release, relieving SpeedPro of its responsibility for the other problems with the installation. SpeedPro cannot require me to sign a release in order to receive warranty support, but in Mr. H[redacted] words, "I am saying that if you would like the $125 or replacement of window perf on your car, that you will need to sign the release. Nothing happens without it." Mr. H[redacted] has offered me three explanations as to why this isn't a warranty issue: 1) Because of alleged problems with the car's paint. While I doubt his allegation about the paint, it's immaterial here: this issue is with the vinyl on the glass. 2) Because the warranty period (1 year) is expired. My service agreement is dated May 20, 2013. I contacted SpeedPro about the problem on May 7, 2014. 3) Because he hasn't been able to inspect the car. When I offered to let him, he re-stated that I would be required to sign the release regardless.Desired Settlement: I would prefer a refund to replacement, as I was very unhappy with the quality of the original installation.

Business

Response:

--------- Forwarded message ----------

From: Dave H[redacted] <[redacted]>

Date: Fri, Jun 20, 2014 at 10:59 PM

Subject: FW: #[redacted]

To: "[redacted]" <[redacted]>

Dave H[redacted] - Owner

Speedpro Harrisburg

75 Utley Dr Ste 110

Camp Hill, PA 17011

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