Dear Revdex.com,
The warranty protects against manufacture defects, it does not cover physically broken equipmentThis unit arrived at our facility psychically broken apart, which would not be covered under warrantyThe actual cost of their repair would have
been $180.00, and STL only billed the customer $There was a strong emphasis on keeping the cost of the repair down, so we made them aware that we would do the best we can based on the technicians analysis of the barPlease find out tech's diagnosis below:
"Inspected and tested 55" tow barProduct has wear from use and has one end caps not bolted on to bar, both endcaps only have surface scratches but are still fully functional and will attach back on the body panelsUpon testing the unit found all modules work but six will need to be rewired due to endcap pulling module wires from main harness apartIts required the bar be rewired for it to return to proper working order."
When I called the customer to collect the $I had spoken with an individual who said he would call back with the payment and got a call back from someone else who actually submitted the paymentI had read the tech notes in detail withe payee who questioned the charges and he agreed
When it arrived back to them, we got a phone call yesterday again, from two or three different individuals complaining that we did not honor our warranty, and they insisted we send them new end caps for freeWe made it clear to them that the end caps will not be replaced for freeIf you are unhappy with their appearance due to the surface scratches that came from the customer, we will be happy to give you new ones for $each plus the cost of shipping
It takes a lot of work to rewire the units and this customer was not charged the full cost for all the time STL's technicians spent working and cleaning up this unitAs with any customer, if he is unhappy with the cosmetic appearance of his bar, he may purchase the parts to replace them, and he did not want to do that while the unit was in house during it's repair, it was only until after he got the bar back that he wanted to look perfect again, and we are happy to make that available for them
Kindest regards,
***
Customer Service ***
SpeedTech Lights
The customer service manager spoke with this customer on 2/17/2016, and spoke with him regarding the back order of his lightbar. He purchased a lightbar on clearance for 219.99. These ligthbars retail for over 600.00. Rather than cancelling the customers order we held on to it, made the lightbar,...
and ordered more switch boxes that had sold out. Since we ran out of switch boxes the order had to be held on back order. The customer called in a few times and emailed and stated that the customer service reps continued to give him different dates for the delivery. He got fed up with speaking with our customer service staff and contacted the Revdex.com. We advise customers that the best outcome comes from speaking with a manager not by filing Revdex.com complaints. In this case, there is nothing different that can from the Revdex.com complaint vs. speaking with a manager. The lightbar is still on back order, and customer doesn't want to cancel the order. We are here to help our customers and have their best interests at heart, that is why we held his order. We know the customers want this bar and was it at this price, even if have to wait for it, and appreciate that we do that for them. In this case calling the customer to make him aware of the back order every time we have an update would have been the best outcome for all of us. Because we are busy we try to think of what's best for the customer, and in this case we should have cancelled the order if we didn't have all the parts and did not have time to make all the appropriate calls in the time frame we would have liked. He is 1 out of a number of back orders for this item. We know we can't make everyone happy, but because the remaining customers are happy to wait and he did not want to cancel the order, we are confident we made the best call for our customers and for him. It's difficult to service customers who don't give us an opportunity to help them before making their claims public. We tend to be less inclined to assist customers who are unreasonable. When customer say "I shouldn't have to ask with a manager" but would like to contact the Revdex.com, we find that is an unreasonable form of communication. The Revdex.com guidelines will also let consumers know to make sure they have exhausted all efforts to find a resolution with the company before filing Revdex.com complaints. We do our best to be available to our customers and only if they are unable to get assistance from a manager can we see reaching out to the Revdex.com as valid. We don't like to service customers who don't want us to service other customers. We can't know there is a problem if it is not brought to managements attention that there is one and we are given a fair opportunity to speak with the customer. We will fill this order despite the customers submission of a complaint and refusal to speak with a manager. We believe we have come to an understanding of how these matters should be handled in the future and we will do our best to continue to support our customers and provide service that we can confidently say no one in this industry offers. This the reason we have the most Facebook likes and invite our customers to do their research. We appreciate the Revdex.com's service and commitment to quality customer care and consider this matter resolved.
Tell us why here... Re: Case # [redacted]Dear Revdex.com:Thank you for your recent correspondence to the executive offices of SpeedTech Lights regarding the customer referenced in the above case number.The following excerpts from the SpeedTech Lights Inc. Return Policy Terms &...
Conditions are available at [redacted] "Shipping costs of all returned merchandise to SpeedTech Lights will be borne by the customer, including return shipping"“If an STL Discounted/Free Shipping Coupon is used for purchase in a returned order, than shipping charges will be deducted from the refund amount of that product/order”We appreciate the customer providing SpeedTech Lights feedback regarding the return policy. Please be assured that SpeedTech Lights considers all of our customers' concerns to be important. SpeedTech Lights records confirm the customer purchased the Lightbar on 12/5/2016, and it was shipped the following day, within 24 hours on 12/6/2016. The customer rejected the package on 12/13/2016 and it was delivered back to STL on 12/19/2016 because the order was no longer wanted and at no fault of SpeedTech Lights. Prior to issuing a refund the Customer Service Manager made a good faith effort on two occasions to reach the customer via phone to address his concern. All of which were met with a voice mail and no return call.SpeedTech Lights, based on the SpeedTech Lights Inc. Return Policy Terms & Conditions, maintains its decision to decline the customer's request for a refund of the shipping costs. A full refund of the products purchased has been issued, excluding the associated shipping costs of $42.72. SpeedTech Lights appreciates the support of our customers and strives to reach mutually satisfactory resolutions to all customer requests; we apologize if we were not able to do so in this instance. We request that customers exhaust all resources SpeedTech Lights provides them with before submitting a Revdex.com complaint. In this case the customer did not request to speak to a manager and when the customer service manager made a good faith effort to reach the customer, no return call was made. Sincerely,SpeedTech Lights Inc.
This response is a legal disclaimer, and a joke. STL Products and their so called warranties is a joke. They have no idea what it takes to "take care of a customer". This company has jacked us around for way to long. We are not accepting this response. We are presuing legal action against this company at this time. Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
Dear Revdex.com: Thank you for your recent correspondence to the executive offices of SpeedTech Lights regarding the customer referenced in this case. Per the September 2, 2016 response to the Revdex.com, SpeedTech Light’s decision remains unchanged. Sincerely, SpeedTech Lights Inc.
We are happy the Customer Service Manager was able to reach you today and resolve this matter for you with a refund. As she promised should you choose to still want to the lightbar once it arrives we will extend free overnight shipping for you for your patience. Please let us know if you need further assistance with this matter.
Dear Revdex.com: Thank you for your recent correspondence to the executive offices of SpeedTech Lights regarding the customer referenced in this...
case. The following excerpts from the SpeedTech Lights Inc. Warranty Terms & Conditions are available at http://www.speedtechlights.com/support/terms-conditions “SpeedTech Lights, Inc. Limited Warranty SpeedTech Lights issues a five year warranty on LEDs, Power Supplies & STL Switch Boxes for all mini and full 18"+ LED light bars.SpeedTech Lights issues a three year warranty on LEDs, Power Supplies & STL Switch Boxes for all other items, except those found under "Replacement Parts","Outlet Store", "Flashlights", strobe bulbs, cigarette lighter plugs, halogen bulbs and universal switch boxes.SpeedTech Lights issues a one year warranty on "Flashlights" and "Switch Boxes".Replacement Parts are a Final Sale; however, SpeedTech Lights will issue a 30 [redacted] warranty on replacement parts. Outlet Store containing “Reconditioned Products” and “Clearance Products” are a Final Sale; however, SpeedTech Lights will issue a 30 [redacted] warranty on Reconditioned Products and Clearance Products. No Warranty is included on any and all FREE/Giveaway items/products. Limited Warranty: SpeedTech Lights warrants to the original retail purchaser that the "Product Name" will be free from manufacture defects for a period of one (1) years, three (3) years, or five (5) years, or ninety (90) [redacted]s, or thirty (30) [redacted]s from the date of your original purchase (the "Warranty Period"),subject to specific exclusions set below. EXCEPT FOR THE EXPRESS LIMITED WARRANTY SPEEDTECH LIGHTS HAS PROVIDED HEREIN, YOU TAKE THE PRODUCT AND ANY ACCESSORIES “AS IS”. SPEEDTECH LIGHTS MAKES NO OTHER WARRANTY OR REPRESENTATION CONCERNING THE PRODUCT, AND EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, OF WHATEVER KIND OR NATURE, INCLUDING BUT NOT LIMITED TO ANY AND ALL IMPLIED WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. If SpeedTech Lights cannot lawfully disclaim or exclude implied warranties under applicable law, then to the maximum extent possible the duration of such implied warranties shall expire on expiration of the warranty period. This warranty is between the original purchaser only and SpeedTech Lights. This warranty is extended to the original purchaser provided the product is installed and operated in accordance with Manufacturer (SpeedTech Lights) Recommendations. All items must have the original serial number in order for the item to be repaired or replaced. Removal of Serial Number will void warranty as stated on SN label. Shipping costs to SpeedTech Lights will be borne by the customer. Return shipping will be prepaid by SpeedTech Lights via USPS Priority or UPS Ground for Manufacture Defects Only. Customer is responsible for the condition in which the item is received; proper care and packaging is necessary to prevent damages in shipping. Insurance is highly recommended. This warranty is voided by defects resulting from abuse, misuse, excess voltage, inadequate wiring, or improper instillation. Accurate installation of SpeedTech Lights products requires the installer to have a good understanding of automotive electronics, procedures, and systems. Evidence of disassembly, tampering, or broken products will not be covered under warranty. Merchandise is subject to inspection by SpeedTech Lights for repair or refurbished replacement and must be accompanied by the original Sales Receipt. SpeedTech Lights is not liable for any coincidental or incidental damages or injury caused by the product and/or inadequate or inappropriate installation or wiring, to any persons or vehicles. SpeedTech Lights is not liable for any removal and/or reinstallation costs of products for warranty, service, return, or repair. SpeedTech Lights is not responsible for unclaimed warranty items past 30 [redacted]s of delivery to SpeedTech Lights. Steps and Requirements to Return a Product for Warranty Service when purchased directly through SpeedTech Lights, Inc. Review the SpeedTech Lights, Inc. Limited Warranty to ensure your claim meets all requirements and for proper claim procedure.Contact SpeedTech Lights Customer Service via phone ([redacted]) or e-mail ([redacted].com) to obtain a Return Merchandise Authorization (RMA) number.Please provide us with the First and Last name, Department, or Company your account is under along with a description of the nonconformance.RMA numbers are valid for 30 [redacted]s.Your product is to be returned with shipping costs prepaid and packaged accordingly to prevent damage. CODs will be refused and returned with the carrier.Please include a completed STL Return Form in your box with your product.Please ship to the following address:SpeedTech Lights, Inc.STL Warranties[redacted] Dr.[redacted]Once the product(s) arrive we will diagnose the product and repair or replace it with a refurbished unit.The product(s) must be within the warranty period on arrival to avoid repair and shipping costs. The Warranty begins from the date of purchaseFor products that do not meet warranty requirements we will contact you with a quote of the replacement or repair costs.If you choose not to complete the repair it will be returned to you as it was received and return shipping costs will be born by the customer.A copy of your Sales Receipt from SpeedTech Lights must be included with your product.The repaired or replaced product will be sent back prepaid to the customer within 3 – 5 business [redacted]s via USPS Priority or UPS Ground and packaged by SpeedTech Lights, Inc. ** SpeedTech Lights, Inc. Limited Warranty is effective 05/05/2016” We appreciate the customer providing SpeedTech Lights feedback regarding the service for the Full Lightbar. Please be assured that SpeedTech Lights considers all of our customers' concerns to be important. SpeedTech Lights records confirm the customer purchased the Prime 47” TIR on February 5, 2016, and has a five year warranty which expires on February 5, 2021. SpeedTech Lights, based on the SpeedTech Lights Inc. Warranty Terms & Conditions, maintains its decision to decline the customer's request for additional services outside of the SpeedTech Lights Inc. Warranty Terms & Conditions. Should SpeedTech Lights’ assistance be needed with determining if the Full Lightbar is eligible for warranty service, we invite the customer to contact SpeedTech Lights Customer Service at 1-[redacted]. SpeedTech Lights appreciates the support of our customers and strives to reach mutually satisfactory resolutions to all customer requests; we apologize we were not able to do so in this instance. Sincerely, SpeedTech Lights Inc.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Hello, I recently filed a complaint against Speed Tech Lights. I spoke with a manager at the company and would like to...
cancel my complaint if possible. The manager and I worked out the issues I experienced and I am satisfied with the response I have recieved.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
I made a phone call myself to you customer support when I noticed the package had not arrived, apparently you are not aware of my conversation with your customer service representative at that time because I explained them that that package was not returned by us, because we are a shared office UPS might have made a mistake or someone else mistakenly returned the package assuming ownership because we never received any packages from you therefore you won't have any of our signatures on no receipt of return, again I explain the entire situation to your customer service representative when I first called to find out the status of the package, also don't bring me this fine print BS as an excuse for you to take my money as you are well aware your customers are not reading anything other than what's in front of them when they first place the orders, you have used sleazy ways of Justifying you're unauthorized charge to our card and you can bet you will also be hearing from our bank as we are disputing this charge.
Regards,
[redacted]
Dear Revdex.com: Thank you for your recent correspondence to the executive offices of SpeedTech Lights regarding the customer referenced in this case. The Customer Service Manager has made multiple attempts to reach the customer by phone at both numbers provided prior to the submission of a complaint and after, with no success. It is not our business practice to take complaints lightly, and we must speak with our customers to do all we can to find a resolution. On all occasions that we have left a voice mail at phone numbers provided to us, the customer has not returned our call and has made no effort to resolve this matter in a civil manner. Terms and Conditions along with policies are available for all our customers. We are sorry to hear it is not this customer's purchasing practice to read any terms. Should the customer desire an alternate outcome he must call in and speak with the Customer Service Manager as is customary in all escalation cases. In this case, the customer is making not attempt to communicate with the Customer Service Manager by returning her calls and voicemails. Per the December 30, 2016 response to the Revdex.com, SpeedTech Light’s decision remains unchanged. Sincerely, SpeedTech Lights Inc.
We are very sorry for the delay of your special order. As much as we would like to be perfect we know from time to time we will not be. Special order do not ship independently from our regular order cycles unless requested. In those cases additional shipping would be charged. In this case there was...
a delay in shipping of this order cycle which your order was on and thus resulted in the delay of your order. A Customer Service Manager will be calling you to resolve this matter to your satisfaction. We hope you return for a better experience and give an opportunity to show you how well we can service you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: Now you see how this company feels about those of us who volunteer our time to protect and service our community. Quote "We know you may be busy, however writing a complaint that requires more time then returning a phone a call and multiple follow ups are not the actions of someone who is concerned with using their time wisely to help others or themselves" Wow what an inflammatory statement. There is no sense in trying to resolve this any further, STL has proven to be an uncaring and unsupportive of volunteer fireman. It is my right and duty to protect those of us FF's from companies like this, I used my right to file a complaint, and STL will never admit they screwed this one up for $59.99 you lost a potential buyer and more than that the respect from my local brothers and sisters in my department. Good luck in the future, but there is no reason to continue due to the fact that STL would make such a horrible statement towards a FF about the time we serve our community, what a waste.....
Regards,
[redacted]
Re: Case #[redacted]Dear Revdex.com:Thank you for your recent correspondence to the executive offices of SpeedTech Lights regarding the customer referenced in the above case number.We appreciate the customer providing SpeedTech Lights feedback regarding the error. Please be assured that...
SpeedTech Lights considers all of our customers' concerns to be important. An email blast was sent in error for the advertised price. A follow up blast was sent to correct the error in the advertised price. We do our best to always be perfect in our work, but should we fail, we make an effort to make it right. The Customer Service Manager made a good faith effort to offer the customer the unit at a discounted price which was lower than the sale price, but the offer was rejected. SpeedTech Lights maintains its decision to decline the customer's request to purchase the unit at the mislabeled price. It was a mistake and that lightbar will never and has never been offered at that price. SpeedTech Lights appreciates the support of our customers and strives to reach mutually satisfactory resolutions to all customer requests; we apologize if we were not able to do so in this instance. Sincerely,SpeedTech Lights Inc.
Complaint: [redacted]
I am rejecting this response because: it's been 4 months soon to be five months since my order was placed. I have paid in full doing my part of the good faith effort. Still have not recieved my product.
Regards,
[redacted]
Dear Revdex.com,
The warranty protects against manufacture defects, it does not cover physically broken equipmentThis unit arrived at our facility psychically broken apart, which would not be covered under warrantyThe actual cost of their repair would have
been $180.00, and STL only billed the customer $There was a strong emphasis on keeping the cost of the repair down, so we made them aware that we would do the best we can based on the technicians analysis of the barPlease find out tech's diagnosis below:
"Inspected and tested 55" tow barProduct has wear from use and has one end caps not bolted on to bar, both endcaps only have surface scratches but are still fully functional and will attach back on the body panelsUpon testing the unit found all modules work but six will need to be rewired due to endcap pulling module wires from main harness apartIts required the bar be rewired for it to return to proper working order."
When I called the customer to collect the $I had spoken with an individual who said he would call back with the payment and got a call back from someone else who actually submitted the paymentI had read the tech notes in detail withe payee who questioned the charges and he agreed
When it arrived back to them, we got a phone call yesterday again, from two or three different individuals complaining that we did not honor our warranty, and they insisted we send them new end caps for freeWe made it clear to them that the end caps will not be replaced for freeIf you are unhappy with their appearance due to the surface scratches that came from the customer, we will be happy to give you new ones for $each plus the cost of shipping
It takes a lot of work to rewire the units and this customer was not charged the full cost for all the time STL's technicians spent working and cleaning up this unitAs with any customer, if he is unhappy with the cosmetic appearance of his bar, he may purchase the parts to replace them, and he did not want to do that while the unit was in house during it's repair, it was only until after he got the bar back that he wanted to look perfect again, and we are happy to make that available for them
Kindest regards,
***
Customer Service ***
SpeedTech Lights
The customer service manager spoke with this customer on 2/17/2016, and spoke with him regarding the back order of his lightbar. He purchased a lightbar on clearance for 219.99. These ligthbars retail for over 600.00. Rather than cancelling the customers order we held on to it, made the lightbar,...
and ordered more switch boxes that had sold out. Since we ran out of switch boxes the order had to be held on back order. The customer called in a few times and emailed and stated that the customer service reps continued to give him different dates for the delivery. He got fed up with speaking with our customer service staff and contacted the Revdex.com. We advise customers that the best outcome comes from speaking with a manager not by filing Revdex.com complaints. In this case, there is nothing different that can from the Revdex.com complaint vs. speaking with a manager. The lightbar is still on back order, and customer doesn't want to cancel the order. We are here to help our customers and have their best interests at heart, that is why we held his order. We know the customers want this bar and was it at this price, even if have to wait for it, and appreciate that we do that for them. In this case calling the customer to make him aware of the back order every time we have an update would have been the best outcome for all of us. Because we are busy we try to think of what's best for the customer, and in this case we should have cancelled the order if we didn't have all the parts and did not have time to make all the appropriate calls in the time frame we would have liked. He is 1 out of a number of back orders for this item. We know we can't make everyone happy, but because the remaining customers are happy to wait and he did not want to cancel the order, we are confident we made the best call for our customers and for him. It's difficult to service customers who don't give us an opportunity to help them before making their claims public. We tend to be less inclined to assist customers who are unreasonable. When customer say "I shouldn't have to ask with a manager" but would like to contact the Revdex.com, we find that is an unreasonable form of communication. The Revdex.com guidelines will also let consumers know to make sure they have exhausted all efforts to find a resolution with the company before filing Revdex.com complaints. We do our best to be available to our customers and only if they are unable to get assistance from a manager can we see reaching out to the Revdex.com as valid. We don't like to service customers who don't want us to service other customers. We can't know there is a problem if it is not brought to managements attention that there is one and we are given a fair opportunity to speak with the customer. We will fill this order despite the customers submission of a complaint and refusal to speak with a manager. We believe we have come to an understanding of how these matters should be handled in the future and we will do our best to continue to support our customers and provide service that we can confidently say no one in this industry offers. This the reason we have the most Facebook likes and invite our customers to do their research. We appreciate the Revdex.com's service and commitment to quality customer care and consider this matter resolved.
Tell us why here... Re: Case # [redacted]Dear Revdex.com:Thank you for your recent correspondence to the executive offices of SpeedTech Lights regarding the customer referenced in the above case number.The following excerpts from the SpeedTech Lights Inc. Return Policy Terms &...
Conditions are available at [redacted] "Shipping costs of all returned merchandise to SpeedTech Lights will be borne by the customer, including return shipping"“If an STL Discounted/Free Shipping Coupon is used for purchase in a returned order, than shipping charges will be deducted from the refund amount of that product/order”We appreciate the customer providing SpeedTech Lights feedback regarding the return policy. Please be assured that SpeedTech Lights considers all of our customers' concerns to be important. SpeedTech Lights records confirm the customer purchased the Lightbar on 12/5/2016, and it was shipped the following day, within 24 hours on 12/6/2016. The customer rejected the package on 12/13/2016 and it was delivered back to STL on 12/19/2016 because the order was no longer wanted and at no fault of SpeedTech Lights. Prior to issuing a refund the Customer Service Manager made a good faith effort on two occasions to reach the customer via phone to address his concern. All of which were met with a voice mail and no return call.SpeedTech Lights, based on the SpeedTech Lights Inc. Return Policy Terms & Conditions, maintains its decision to decline the customer's request for a refund of the shipping costs. A full refund of the products purchased has been issued, excluding the associated shipping costs of $42.72. SpeedTech Lights appreciates the support of our customers and strives to reach mutually satisfactory resolutions to all customer requests; we apologize if we were not able to do so in this instance. We request that customers exhaust all resources SpeedTech Lights provides them with before submitting a Revdex.com complaint. In this case the customer did not request to speak to a manager and when the customer service manager made a good faith effort to reach the customer, no return call was made. Sincerely,SpeedTech Lights Inc.
This response is a legal disclaimer, and a joke. STL Products and their so called warranties is a joke. They have no idea what it takes to "take care of a customer". This company has jacked us around for way to long. We are not accepting this response. We are presuing legal action against this company at this time. Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
Dear Revdex.com: Thank you for your recent correspondence to the executive offices of SpeedTech Lights regarding the customer referenced in this case. Per the September 2, 2016 response to the Revdex.com, SpeedTech Light’s decision remains unchanged. Sincerely, SpeedTech Lights Inc.
We are happy the Customer Service Manager was able to reach you today and resolve this matter for you with a refund. As she promised should you choose to still want to the lightbar once it arrives we will extend free overnight shipping for you for your patience. Please let us know if you need further assistance with this matter.
Dear Revdex.com: Thank you for your recent correspondence to the executive offices of SpeedTech Lights regarding the customer referenced in this...
case. The following excerpts from the SpeedTech Lights Inc. Warranty Terms & Conditions are available at http://www.speedtechlights.com/support/terms-conditions “SpeedTech Lights, Inc. Limited Warranty SpeedTech Lights issues a five year warranty on LEDs, Power Supplies & STL Switch Boxes for all mini and full 18"+ LED light bars.SpeedTech Lights issues a three year warranty on LEDs, Power Supplies & STL Switch Boxes for all other items, except those found under "Replacement Parts","Outlet Store", "Flashlights", strobe bulbs, cigarette lighter plugs, halogen bulbs and universal switch boxes.SpeedTech Lights issues a one year warranty on "Flashlights" and "Switch Boxes".Replacement Parts are a Final Sale; however, SpeedTech Lights will issue a 30 [redacted] warranty on replacement parts. Outlet Store containing “Reconditioned Products” and “Clearance Products” are a Final Sale; however, SpeedTech Lights will issue a 30 [redacted] warranty on Reconditioned Products and Clearance Products. No Warranty is included on any and all FREE/Giveaway items/products. Limited Warranty: SpeedTech Lights warrants to the original retail purchaser that the "Product Name" will be free from manufacture defects for a period of one (1) years, three (3) years, or five (5) years, or ninety (90) [redacted]s, or thirty (30) [redacted]s from the date of your original purchase (the "Warranty Period"),subject to specific exclusions set below. EXCEPT FOR THE EXPRESS LIMITED WARRANTY SPEEDTECH LIGHTS HAS PROVIDED HEREIN, YOU TAKE THE PRODUCT AND ANY ACCESSORIES “AS IS”. SPEEDTECH LIGHTS MAKES NO OTHER WARRANTY OR REPRESENTATION CONCERNING THE PRODUCT, AND EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, OF WHATEVER KIND OR NATURE, INCLUDING BUT NOT LIMITED TO ANY AND ALL IMPLIED WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. If SpeedTech Lights cannot lawfully disclaim or exclude implied warranties under applicable law, then to the maximum extent possible the duration of such implied warranties shall expire on expiration of the warranty period. This warranty is between the original purchaser only and SpeedTech Lights. This warranty is extended to the original purchaser provided the product is installed and operated in accordance with Manufacturer (SpeedTech Lights) Recommendations. All items must have the original serial number in order for the item to be repaired or replaced. Removal of Serial Number will void warranty as stated on SN label. Shipping costs to SpeedTech Lights will be borne by the customer. Return shipping will be prepaid by SpeedTech Lights via USPS Priority or UPS Ground for Manufacture Defects Only. Customer is responsible for the condition in which the item is received; proper care and packaging is necessary to prevent damages in shipping. Insurance is highly recommended. This warranty is voided by defects resulting from abuse, misuse, excess voltage, inadequate wiring, or improper instillation. Accurate installation of SpeedTech Lights products requires the installer to have a good understanding of automotive electronics, procedures, and systems. Evidence of disassembly, tampering, or broken products will not be covered under warranty. Merchandise is subject to inspection by SpeedTech Lights for repair or refurbished replacement and must be accompanied by the original Sales Receipt. SpeedTech Lights is not liable for any coincidental or incidental damages or injury caused by the product and/or inadequate or inappropriate installation or wiring, to any persons or vehicles. SpeedTech Lights is not liable for any removal and/or reinstallation costs of products for warranty, service, return, or repair. SpeedTech Lights is not responsible for unclaimed warranty items past 30 [redacted]s of delivery to SpeedTech Lights. Steps and Requirements to Return a Product for Warranty Service when purchased directly through SpeedTech Lights, Inc. Review the SpeedTech Lights, Inc. Limited Warranty to ensure your claim meets all requirements and for proper claim procedure.Contact SpeedTech Lights Customer Service via phone ([redacted]) or e-mail ([redacted].com) to obtain a Return Merchandise Authorization (RMA) number.Please provide us with the First and Last name, Department, or Company your account is under along with a description of the nonconformance.RMA numbers are valid for 30 [redacted]s.Your product is to be returned with shipping costs prepaid and packaged accordingly to prevent damage. CODs will be refused and returned with the carrier.Please include a completed STL Return Form in your box with your product.Please ship to the following address:SpeedTech Lights, Inc.STL Warranties[redacted] Dr.[redacted]Once the product(s) arrive we will diagnose the product and repair or replace it with a refurbished unit.The product(s) must be within the warranty period on arrival to avoid repair and shipping costs. The Warranty begins from the date of purchaseFor products that do not meet warranty requirements we will contact you with a quote of the replacement or repair costs.If you choose not to complete the repair it will be returned to you as it was received and return shipping costs will be born by the customer.A copy of your Sales Receipt from SpeedTech Lights must be included with your product.The repaired or replaced product will be sent back prepaid to the customer within 3 – 5 business [redacted]s via USPS Priority or UPS Ground and packaged by SpeedTech Lights, Inc. ** SpeedTech Lights, Inc. Limited Warranty is effective 05/05/2016” We appreciate the customer providing SpeedTech Lights feedback regarding the service for the Full Lightbar. Please be assured that SpeedTech Lights considers all of our customers' concerns to be important. SpeedTech Lights records confirm the customer purchased the Prime 47” TIR on February 5, 2016, and has a five year warranty which expires on February 5, 2021. SpeedTech Lights, based on the SpeedTech Lights Inc. Warranty Terms & Conditions, maintains its decision to decline the customer's request for additional services outside of the SpeedTech Lights Inc. Warranty Terms & Conditions. Should SpeedTech Lights’ assistance be needed with determining if the Full Lightbar is eligible for warranty service, we invite the customer to contact SpeedTech Lights Customer Service at 1-[redacted]. SpeedTech Lights appreciates the support of our customers and strives to reach mutually satisfactory resolutions to all customer requests; we apologize we were not able to do so in this instance. Sincerely, SpeedTech Lights Inc.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Hello, I recently filed a complaint against Speed Tech Lights. I spoke with a manager at the company and would like to...
cancel my complaint if possible. The manager and I worked out the issues I experienced and I am satisfied with the response I have recieved.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
I made a phone call myself to you customer support when I noticed the package had not arrived, apparently you are not aware of my conversation with your customer service representative at that time because I explained them that that package was not returned by us, because we are a shared office UPS might have made a mistake or someone else mistakenly returned the package assuming ownership because we never received any packages from you therefore you won't have any of our signatures on no receipt of return, again I explain the entire situation to your customer service representative when I first called to find out the status of the package, also don't bring me this fine print BS as an excuse for you to take my money as you are well aware your customers are not reading anything other than what's in front of them when they first place the orders, you have used sleazy ways of Justifying you're unauthorized charge to our card and you can bet you will also be hearing from our bank as we are disputing this charge.
Regards,
[redacted]
Dear Revdex.com: Thank you for your recent correspondence to the executive offices of SpeedTech Lights regarding the customer referenced in this case. The Customer Service Manager has made multiple attempts to reach the customer by phone at both numbers provided prior to the submission of a complaint and after, with no success. It is not our business practice to take complaints lightly, and we must speak with our customers to do all we can to find a resolution. On all occasions that we have left a voice mail at phone numbers provided to us, the customer has not returned our call and has made no effort to resolve this matter in a civil manner. Terms and Conditions along with policies are available for all our customers. We are sorry to hear it is not this customer's purchasing practice to read any terms. Should the customer desire an alternate outcome he must call in and speak with the Customer Service Manager as is customary in all escalation cases. In this case, the customer is making not attempt to communicate with the Customer Service Manager by returning her calls and voicemails. Per the December 30, 2016 response to the Revdex.com, SpeedTech Light’s decision remains unchanged. Sincerely, SpeedTech Lights Inc.
We are very sorry for the delay of your special order. As much as we would like to be perfect we know from time to time we will not be. Special order do not ship independently from our regular order cycles unless requested. In those cases additional shipping would be charged. In this case there was...
a delay in shipping of this order cycle which your order was on and thus resulted in the delay of your order. A Customer Service Manager will be calling you to resolve this matter to your satisfaction. We hope you return for a better experience and give an opportunity to show you how well we can service you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: Now you see how this company feels about those of us who volunteer our time to protect and service our community. Quote "We know you may be busy, however writing a complaint that requires more time then returning a phone a call and multiple follow ups are not the actions of someone who is concerned with using their time wisely to help others or themselves" Wow what an inflammatory statement. There is no sense in trying to resolve this any further, STL has proven to be an uncaring and unsupportive of volunteer fireman. It is my right and duty to protect those of us FF's from companies like this, I used my right to file a complaint, and STL will never admit they screwed this one up for $59.99 you lost a potential buyer and more than that the respect from my local brothers and sisters in my department. Good luck in the future, but there is no reason to continue due to the fact that STL would make such a horrible statement towards a FF about the time we serve our community, what a waste.....
Regards,
[redacted]
Re: Case #[redacted]Dear Revdex.com:Thank you for your recent correspondence to the executive offices of SpeedTech Lights regarding the customer referenced in the above case number.We appreciate the customer providing SpeedTech Lights feedback regarding the error. Please be assured that...
SpeedTech Lights considers all of our customers' concerns to be important. An email blast was sent in error for the advertised price. A follow up blast was sent to correct the error in the advertised price. We do our best to always be perfect in our work, but should we fail, we make an effort to make it right. The Customer Service Manager made a good faith effort to offer the customer the unit at a discounted price which was lower than the sale price, but the offer was rejected. SpeedTech Lights maintains its decision to decline the customer's request to purchase the unit at the mislabeled price. It was a mistake and that lightbar will never and has never been offered at that price. SpeedTech Lights appreciates the support of our customers and strives to reach mutually satisfactory resolutions to all customer requests; we apologize if we were not able to do so in this instance. Sincerely,SpeedTech Lights Inc.
Complaint: [redacted]
I am rejecting this response because: it's been 4 months soon to be five months since my order was placed. I have paid in full doing my part of the good faith effort. Still have not recieved my product.
Regards,
[redacted]