Speedwash Laundry Center

[redacted] came in to Speed Wash on to pick up a comforter that she had dropped off almost months ago on that was sent out to be dry cleanedWe are a small store in Astoria and when we run out of room in the laundromat we put the older items in the basementBefore putting anything in the basement at least two phone calls are made to the customerWhen I spoke to [redacted] on I told her that I would personally go in the basement to look for her comforter, while letting her know that other people have access to this areaThe very next day my husband and I went through the entire basement in hopes of finding her itemI called [redacted] back on and told her that unfortunately we were unable to locate her comforterWe have Terms and Conditions both on our website and very visible in several areas in our store which states that we are not responsible for clothes left over daysWe would never get rid of any of our customers clothes but of course you take the risk of them getting lost when they are left for so long

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Well, they can say they called me but they DIDN'T!! Why would I ignore I call like that? It was my (expensive) comforter! I'm not filling this complaint for the money, $doesn't even cover the price of the itemI'm doing this because it is not fair that you trust a business with your personal belongings and they don't take responsibility AT ALL when a big and expensive item "disappears" from their premisesThe owner told me she didn't even know what happened to it, when a person that works there told me that they gave it away to [redacted] ***! [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Speedwash never called me before getting rid of my comforter even onceI don't have a missed call from them or a voicemail warning me about it or any other matterif they'd have called me, this would be happening nowAnd they do have my number, they asked at dropp-off [Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Well, they can say they called me but they DIDN'T!! Why would I ignore I call like that? It was my (expensive) comforter! I'm not filling this complaint for the money, $doesn't even cover the price of the itemI'm doing this because it is not fair that you trust a business with your personal belongings and they don't take responsibility AT ALL when a big and expensive item "disappears" from their premisesThe owner told me she didn't even know what happened to it, when a person that works there told me that they gave it away to *** ***!
***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:Speedwash never called me before getting rid of my comforter even onceI don't have a missed call from them or a voicemail warning me about it or any other matter.if they'd have called me, this would be happening nowAnd they do have my number, they asked at dropp-off
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

[redacted] came in to Speed Wash on 12/**/15 to pick up a comforter that she had dropped off almost 8 months ago on 4/**/15 that was sent out to be dry cleaned. We are a small store in Astoria and...

when we run out of room in the laundromat we put the older items in the basement. Before putting anything in the basement at least two phone calls are made to the customer. When I spoke to [redacted] on 12/**/15 I told her that I would personally go in the basement to look for her comforter, while letting her know that other people have access to this area. The very next day my husband and I went through the entire basement in hopes of finding her item. I called [redacted] back on 12/**/15 and told her that unfortunately we were unable to locate her comforter. We have Terms and Conditions both on our website and very visible in several areas in our store which states that we are not responsible for clothes left over 30 days. We would never get rid of any of our customers clothes but of course you take the risk of them getting lost when they are left for so long.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
Well, they can say they called me but they DIDN'T!! Why would I ignore I call like that? It was my (expensive) comforter! I'm not filling this complaint for the money, $100 doesn't even cover the price of the item. I'm doing this because it is not fair that you trust a business with your personal belongings and they don't take responsibility AT ALL when a big and expensive item "disappears" from their premises. The owner told me she didn't even know what happened to it, when a person that works there told me that they gave it away to [redacted]!
[redacted] 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted] came in to Speed Wash on 12/**/15 to pick up a comforter that she had dropped off almost 8 months ago on 4/**/15 that was sent out to be dry cleaned. We are a small store in Astoria and when we run out of room in the laundromat we put the older items in the basement. Before putting...

anything in the basement at least two phone calls are made to the customer. When I spoke to [redacted] on 12/**/15 I told her that I would personally go in the basement to look for her comforter, while letting her know that other people have access to this area. The very next day my husband and I went through the entire basement in hopes of finding her item. I called [redacted] back on 12/**/15 and told her that unfortunately we were unable to locate her comforter. We have Terms and Conditions both on our website and very visible in several areas in our store which states that we are not responsible for clothes left over 30 days. We would never get rid of any of our customers clothes but of course you take the risk of them getting lost when they are left for so long.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Speedwash never called me before getting rid of my comforter even once. I don't have a missed call from them or a voicemail warning me about it or any other matter.
if they'd have called me, this would be happening now. And they do have my number, they asked at dropp-off.

[Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

As mentioned in my earlier response, we call all customers at least twice before putting their items in the basement when we run out of room in our store. We write on the ticket if a voicemail was left, if their voicemail was full, if a phone was disconnected and even when a phone is not accepting incoming calls. Since the item was not found, along with the ticket, after almost 8 months of not being picked up, there is no way of me to know what the status was when the calls were made. I am not surprised that someone looking for restitution would state that they never received a call.