Speedway

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Although I have not received the stated reimbursement as of the date of this letter, I anticipate that it is in fact in transit to me Regards, [redacted] ***

I contracted Botero Homes, LLC address* *** *** *** ***, Suite ***, Reston, VA *** USA on August of to build a custom home located in Great Falls, VA ***It is now 10/15/(more than years later) and at this point the builder has chosen to completely stop working on my project and asked for more money We have a FIXED PRICE contract(please see addendum 3) which was executed on 8/13/My new residence is at an estimate of 82% completion, however Omar B*** and his son Mauricio B*** has abandoned the construction and now state that the project is over budget by $91,413, They are holding my house ransom until I pay 5% of the project price or $43,They also want to prolong mediation and arbitration by their lawyer stating he's not available for many months so that I run out of money and patienceEach day costs me a lot of money as I pay a recurring Interest on the Construction loan
I have records with invoices of all the selections to dateNone

Revdex.com,
I entered in a contract with Botero Homes, LLC, located at *** *** *** **Reston VA, *** to build a custom home At the point the builder has chosen to completely stop working on my project We have a contract which was executed on the 9th of June The contract states I will be briefed monthly on my project and complete bank access to the account which the lender, *** *** disbursed funds I have made several inquires regarding the account, which he will not respond MrOmar B*** has stated in writing he doesn't have time to look through bank records
My new residence is at an estimate of 85% completion, however he has abandoned the construction and now states the project is over budget by $100K Recently he sent me an Official Notification of Intent to Terminate contract unless I pay him $50K The method the letter was sent violates the terms in the contract of how to communicate if there is a dispute I have records with invoices of all the

August 8, 2016Dear [redacted];We are in receipt of the above referenced complaint. Note that we are taking this complaint seriously as we have been in business for 25 years and always resolve any issues on purchases that may arise. Further note that was out of town and just returned, apologize for...

the lateness in responding.On May 6, [redacted] purchased a pair of shears on our website, Let me add that upon making that purchase, customers do have to check a box stating they "agree with the terms & conditions". See attached Exhibit A.We did not hear anything from [redacted] until Mid-June as she has stated. At that time, she indicated that she had been off work and that the shears she purchased were bending the hair and further that she had her sharpener try to "Fix it". Randy did agree that she should send it back to us and we would take a look at it. This is what we do when a customer has a problem with any shear we sell. We further know that each person "pressures" shears differently, Pushing or pulling with the thumb can cause the notched blade to hit the straight blade too hard causing nicks the length of the blade or depending again on how it is pressured, cause the blades to slightly push apart causing them not to cut properly as well. Note too that every scissor is tested in our workshop for precise cutting when they arrive from our factory and again before they are sold/shipped to customers,We anticipated that we would receive the shear within several days and we would take a look at thre shear to determine why the scissor didn't cut for her, coupled with examining the edges to see what her sharpener may have done to the blades. Note that the package wasn't postmarked until July 13, now well over 2 months from purchase.Randy indicated that he spoke with [redacted] on Monday or Tuesday, July 18 or 19. He had just returned from a family vacation and also had not been to the Post Office to pick up mail. Randy indicated that [redacted] was quite angry that we had not gotten back to her about the status of the scissor and demanded a refund. At that time, Randy took her credit card information and relayed that is had not seen the shear yet. The credit card number was taken in the event that we would have major work to perform on the shear to restore it. Again, goes back to our terms and conditions whereby we can't warrant any shear sharpened by other sharpeners. If another sharpener changes the angles, bows, removes serrations, etc. and we have major work to get it functional, we charge the customer for the time required, especially after the length of time it took to return the scissor after Randy spoke with her in June. Further, I'm not certain how we are held responsible for the fact that she didn't contact us, as the supplier of this product for us to remedy.[redacted] further called again, demanding that we "refund her money". I think anyone in Randy's position would get defensive when a customer is rude to thern as well. So rude in stating we can't send her shear back because she moved and We don't have her new address. Randy hung up in his frustration. further sent an email to [redacted] on July 27, explaining the terms and conditions that she agreed to upon purchasing the item on our web-site. I indicated that given the amount of time that has transpired and the condition of the Scissor we simply cannot refund her money. Would you take a brand new car to a different dealership for a warranty issue? I offered in that email to recondition the shear and return it to her. She never responded to my email and therefore also did not receive an updated address.The shears are not "regular" shears. They are a special shear with one blade having notches, in order to make "notched' shears perform the entire length of the blade, the customer will "fee" each tooth as it hits the straight blade. This type of shear does not perform as a standard convex edge shear with complete smoothness. Further, Randy does customized work to the edges of these shears to ensure that they perform for their intended use.We regret that she remains unhappy. We have the shear in the mailing envelope she sent it to us in waiting for her to provide us with her updated mailing address so we can recondition the shear and send it back to her for her use.Please do not hesitate to give me a call if you require any additional information or can provide Lindsay's address so we can return the shear to her.Sincerely,Cheryl L

March 25, 2016Dear [redacted],This letter serves as Speedway LLC's ("Speedway") response to your correspondence dated March 10, 2016, and received in the Customer Service Department on March 17, 2016, regarding the above-captioned complaint. As an initial matter, Speedway apologizes for its...

inadvertent delay in responding to your letter. Please be advised that we have diligently and efficiently reviewed all potential issues related to [redacted]'s claim.[redacted] specifically complained the advertised price outside the Speedway store located at [redacted], Sinking Springs, Pennsylvania differed from that on the pump. Specifically, that premium fuel was advertised at $2.199/gallon, but he was charged $2.359/gallon. He pumped 11.295 gallons, resulting in a loss of $1.81.Speedway verified that [redacted]'s complaint is valid and we apologize for the advertising issue. In an effort to rectify [redacted]'s Complaint and inconvenience, Speedway mailed him a $10.00 Speedway Cash Gift Card, which may be used at any Speedway location for fuel or merchandise. Attached to this response is a copy of our direct response to [redacted].If you should have any questions, please feel free to contact mc at ###-###-#### or via email at [redacted]@speedway.com.Sincerely,Krista K. Paralegal

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Although I have not received the stated reimbursement as of the date of this letter, I anticipate that it is in fact in transit to me.
Regards,
[redacted]

Review: I used the Speedway gas station carwash, 1 mile after leaving the car wash, I got a flat tire. Upon inspection of the tire, there was a 3 inch gash on the inside of the tire. The car is brand new, 2013, and had less than 4000 miles on it. The car was never out of my sight on this day. I filed a claim that was denied. I was treated rudley when I called to plea my case. They refuse to pay for the $150 brand new tire that was damaged on their property.Desired Settlement: I want reimbursed for the cost to replace my brand new tire $150

Business

Response:

After completing a thorough investigation we found no problems or issues with our Car Wash located in Pittsburgh, PA.

We had many other customers use the car wash on this date with out any issues. We also found nothing in the car wash that would damage the customer's tire, as long as customer used the car wash properly.

If you have any further questions or concerns please contact me at ###-###-####. My hours are Monday through Friday from 7:30am to 4:30pm, EST.

Consumer

Response: