Speedy Auto Service

I had been to the Speedy Auto located at 760 Guelph Line Burlington, ON twice before in 2019 to service my car and to change the brakes. The manager Dan was not particularly friendly... but quite dismissive when I asked him questions about fixing the problems in my car. I decided not to go back there again because I felt he was very abrupt in the way he talked to me.
My 17yr old son recently got his G2 driving license and we intended on getting a car from a family friend. It needed to be serviced.
Unfortunately, they went to the speedy auto location where Dan was the manager. When I found out, I was not to elated about that. I went with my son the next day to pick the car up.
We had some further questions regarding safety issues of the car. My family friend who was still the owner of the car was discussing with Dan on speaker over my phone and Dan also proceeded to talk to her to explain the issues concerning the car. My son and I were close by listening to the conversation... all of a sudden... from nowhere, when he finished explaining what he needed to say he looked at me with his finger in a gesticulating motion and said “Now take your car and get out!”. I Was shocked beyond belief! I looked at my son and I was like “ Did he just talk to me, to us that way?”
I am a professional woman of color and I was appalled by Dans behavior. This was racist in my opinion because there was no credible reason why Dan spoke to me and my son that way! I hardly said anything when he flipped on me and my son. It was uncalled for unnecessary and very unprofessional. Dan practically kicked us out for no apparent reason! I will definitely be reporting this to the appropriate authorities.
Dan is obviously racist and is selective in his behavior to his other preferred clients. I want people to know my experience and it happened yesterday September 11th 2020 at this Speedy Auto location. It is unacceptable and people should know the kind of person/ manager Dan really is.

I am very sorry for the inconvenience this accident has caused and any impact it may have had on your holidaysArbella received notice of the claim on November 30th, as reported by our assured however he was unable to provide any contact information for you at that timeOn December 7th, we were contacted by your insurance company, [redacted] , however they would not provide any contact information for you, due to privacy concerns [redacted] advised that they had appraised your vehicle, had issued payment for the damage and would be seeking recovery for payments made on your behalfOnce we received a copy of the accident report from the police department, we made efforts to contact you, however were unsuccessfulAs there are some concerns raised by our insured as to the circumstances of the accident, we are awaiting a copy of the surveillance video from the accident scene to finalize our position on liabilityWe anticipate that we will conclude our investigation no later than January 15th and apologize for the delayWe believe it is in the interests of all parties that a thorough investigation into the circumstances of the loss is completedIn the meantime, to expedite the amicable resolution of this matter, we would ask that you forward a copy of receipts/documents as they pertain to rental vehicles or “out of pocket” expenses related to the repair of your vehicle to our attentionIf you do not receive a decision regarding your claim by January 15th or wish to discuss the matter further, please do not hesitate to contact me at [redacted] , extension ***Items should be mailed to: Arbella Insurance Group Claim # [redacted] Post Office Box [redacted] Quincy, MA [redacted] Again, I apologize for the delay, we will work diligently to resolve this matter as quickly as we can

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***

Good experience with this placeFair prices and honest service Will return again

June 24, 2015Revdex.com*** *** *** *** *** ***
*** ** ***Claim Number: ***Insured Name: *** ***Policy Number: ***Company Name: Arbella Mutual Insurance CompanyDate of Loss: 03/30/2015Complaint #: ***Dear Sir/Madam:Thank you for passing
along this information regarding the above matter. This dispute involves a question as to accident related damage involving *** *** *** *** *** *** has alleged that rust to his brake rotor was the result of Arbella’s delay in the claim processOur review of this matter indicates that if there were any claim delays in this matter, it was not the result of Arbella’s claim handling process.As the result of the accident of March 30, 2015, Arbella has paid *** *** repair facility $11,Payments in this matter were made to reimburse the cost to repair all accident related damageDue to the amount of damage and the nature of the damage caused to this customer’s automobile, the repair process was unavoidably lengthyThe initial damage inspection of *** *** vehicle damage was completed of April, 7, A copy of the inspection report was supplied to *** *** repair shopBecause if the complicated nature of the damage sustained to this automobile, *** *** repair shop requested “supplemental” repair estimates on two additional occasionsOnce notified of this supplemental damage Arbella completed the additional estimates as requestedThe supplemental appraisals were requested on April 27, and May 11, Both were completed the day after requestedThe dates that these supplements were requested serve as evidence that Arbella was not responsible for the length of time in which it took to repair *** *** vehicle.Additionally, this customer had signed a “direction to pay” form with his repair facilitySince Arbella was instructed to pay the repair shop directly, there should not have been any delays in releasing the vehicle to the customer while the repair shop awaited payment“Direction to pay” forms are traditionally used so that shops can release repaired vehicles if they are awaiting further payments from insurance companiesArbella is unaware as to when *** *** shop completed his vehicle repairs and released his vehicle.This matter has been reviewed by an Arbella Automobile Damage Appraisal Team ManagerA brake rotor is an exposed part that is susceptible to the oxidation processThis will often results in surface rust to the brake rotorThis surface rust will wear off as the vehicle is driven and brakedIf there are continued issues with the brake rotors, it may be the result of problems unrelated to the surface rust.In order to further consider this issue, Arbella will contact this customer in efforts to inspect the brake related issues.In Summary, Arbella believes that all loss related damage has been reimbursed in this matterIn fairness to *** ***, Arbella will make efforts to further inspect and consider this alleged additional damage.Very truly yours,*** ***Team ManagerWakefield Claim OfficeArbella Insurance Group###-###-####

To whom it may concern,We are currently working with Mr*** via phone calls and emails regarding his claimA representative from Arbella’s claim department has contacted him for more information and to ensure the issue is handled appropriatelyWe have also notified the adjuster of the history of
this claim so we can expedite the processWe will continue to work with him directly to resolve the issue.Kind Regards,
*** ***Claim Manager, Quincy

My in-laws just used Moore the Movers and the experience was excellent! I was around helping pack their house, and the movers cameScott, Michael and Terry came on time, were very personable and took great care in packing all of the contents, they asked questions about various items, explained how things would be packaged
I'm writing this on behalf of my in-laws and they agree with the great service we received

I am very sorry for the inconvenience this accident has caused and any impact it may have had on your holidays. Arbella received notice of the claim on November 30th, as reported by our assured however he was unable to provide any contact information for you at that time. On December 7th, we were...

contacted by your insurance company, [redacted], however they would not provide any contact information for you, due to privacy concerns. [redacted] advised that they had appraised your vehicle, had issued payment for the damage and would be seeking recovery for payments made on your behalf. Once we received a copy of the accident report from the police department, we made efforts to contact you, however were unsuccessful. As there are some concerns raised by our insured as to the circumstances of the accident, we are awaiting a copy of the surveillance video from the accident scene to finalize our position on liability. We anticipate that we will conclude our investigation no later than January 15th and apologize for the delay. We believe it is in the interests of all parties that a thorough investigation into the circumstances of the loss is completed. In the meantime, to expedite the amicable resolution of this matter, we would ask that you forward a copy of receipts/documents as they pertain to rental vehicles or “out of pocket” expenses related to the repair of your vehicle to our attention. If you do not receive a decision regarding your claim by January 15th or wish to discuss the matter further, please do not hesitate to contact me at [redacted], extension [redacted]. Items should be mailed to: Arbella Insurance Group Claim # [redacted] Post Office Box [redacted] Quincy, MA [redacted] Again, I apologize for the delay, we will work diligently to resolve this matter as quickly as we can.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Unequivocally: HAWTHORNE MANAGEMENT COMPANY SHOULD BE SHUT DOWN PERMINANTLY
DO NOT BUY A PROPERTY THAT HAS AN HOA ever! But ESPECIALLY HAWTHORNE MANAGEMENT COMPANY.
THEY WILL RIP YOU OFF IN A HEART BEAT
THEY GET AN A+ review because only COMPLAINTS HAVE BEEN FILED
9 of them
Please review this If you are being exploited.

I tried to leave a negative review with the Revdex.com but I couldn't locate them. The online reviews are horrific. My experience with Hawthorne Management company is far worse than horrific. I can not post the words that describe my experience.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Since filing complaint Wednesday by Thursday afternoon they came and replaced failed fire alarm. This was very quick service, making warranty very satisfactory. I would now recommend Champion safety service to anyone.

Good experience with this place. Fair prices and honest service
Will return again

I apologize that you did not get an immediate response to your inquiry on our website, thank you for taking the time to bring your concerns to our attention.  I understand that the process of having your car repaired following an accident can be a stressful time and that you...

depend on our professionals to guide you through theprocess.  While a rental replacement vehicle is intended to be available during the time your own vehicle is being repaired, we understand that at times there are extenuating circumstances that indicate that additional rental days should be authorized.  I have reviewed our handing of your claim and believe we could have done a better job explaining not only the process but ultimately the number of days that were appropriate given the length of time your vehicle would be undergoing repairs. I apologize for any inconvenience this situation has caused and have asked that payment be issued immediately to reimburse you for any “out ofpocket” rental expense.  You should receive payment within 3-5 business days.  If you do not receive a check or there are any additional issues orconcerns, please contact me directly.   Sincerely,[redacted]Claim ManagerArbella Insurance Group

Review: Our 2006 Chevy Malibu was experiencing a noise and trembling of the car so we brought it to Monro to get it diagnosed. They said the struts and rear rotors needed to be replaced and that would fix the problem. We paid $1600 for the work and when we got the car back, the problem did not go away, it was still there. Although this time, there was another problem, our brake pedal was rock hard. It wasn't like that before. We took a video of the problem we were experiencing and brought it back to Monro. Without our consent, they replaced the brake hoses on the car and that caused the brake pedal to drop down to the floor no longer allowing the car to be safely driven. They didn't have the machinery needed to diagnose the brake problem so they sent it to another dealership. The other dealership didn't have any idea about the original problem, so I sent them the video of the noise the car was making and the trembling you could see in the steering wheel and feel in the gas pedal and throughout the whole car. They said they couldn't diagnose the problem of the car until they were able to drive the car and that I needed to fix the master cylinder of the brake to restore the brakes to the way they are supposed to be. I spoke with [redacted] at Monro and told him that they should be responsible for the repairs that they made that did not resolve the problem and he said that the best that they could do would be that after the brake problem was fixed, they would repair the original problem we brought the car in for in the first place free of labor charge. The dealership told [redacted] that it was the brake hoses being changed that caused the brake pedal to fall to the floor rendering it undriveable. I spoke with [redacted]' supervisor, [redacted] and he refused to reimburse me for the replacing of the struts that did not address the problem we brought the car in for and he refused to give me a commitment that they would repair the original problem free because they misdiagnosed the problem and made us pay for it.Desired Settlement: I would like a reimbursement for the money that I invested into the vehicle that did not fix the problem the car was experiencing. $1600 to replace the struts and rear rotors.