Speedy Buttons

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.The business refunded the product in Full and we accept their response with one exception - their accusatory nature of our behavior is out of line and not accurate

Attached you will see credit card transaction that shows that customer placed her order at 14:PST Tuesday Nov14th, Our daily order cut off is pm CST, so order was considered placed according to our terms and conditions on Wednesday Nov15th, Customer selected day production time
and standard day delivery. Which with her selections we would ship on Friday. Shipping Friday a day method would guarantee a delivery of MondayIn our Terms and Conditions which customers must agree to prior to purchase we reserve the right to alter production days and ship methods as long as guaranteed delivery date is still met. In this situation we shipped the buttons early on Wednesday Fedex Express which guaranteed the delivery for Monday - which was the promised delivery dateCustomer called Friday and stated they need the button for a Saturday event. We worked with customer to arrange for the package to be held at a fedex location and she had someone go pick them up. Which they did and they had them for their eventThe lady was very threatening on the phone with staff. Stating she was going to ruin our reputation by putting lots of bad reviews online everywhere, so I told my staff to give her a refund but we ARE NOT EVER going to accept future orders from her or her company. She is not a customer we wantHer complaint was placed even after the refund was issued - which you can see on the attachmentI will also forward you the email correspondents with staff where she states she will remove all negative reviews if we refund herThis review should never be published by the Revdex.com because we did absolutely everything RIGHTLinda *** Owner SpeedyButtons.com ###-###-#### Original Message ---------------- Subject: Re: REFUND NEEDED- Order *** From: [email protected] To: Date: 2017-11-15:51: ***, Sounds goodHave a great night! Justin *** Customer Service Team SpeedyButtons.com ###-###-#### Original Message ---------------- Subject: Re: REFUND NEEDED- Order *** From: *** To: "Customer Service at SpeedyButtons" Date: 2017-11-15:32:All of my reviews that I have posted have been removed and adjusted as stated in the email sent. We have updated our Small Claims court pursuit, Visa card, and Revdex.com On Mon, Nov 27, at 1:PM, Customer Service at SpeedyButtons wrote: ***, You had agreed to remove your negative review upon receiving the full refundAs of today it looks like you had only updated the review which remains inaccurateAs our response states your employee did not select a production and delivery option that would have those in hands by your event on SatAs stated several times your order was placed on Tuesday at 4:CSTIt is clearly noted in multiple locations on our site that all orders placed after our 2pm CST cut off do not get processed until the following day. Please remove the review as agreed to in the email belowIf you have any other questions or concerns please let me knowJustin *** Customer Service Team SpeedyButtons.com ###-###-#### Original Message ---------------- Subject: Re: REFUND NEEDED- Order *** From: *** To: "Customer Service at SpeedyButtons" ; "*** ***" Date: 2017-11-14:59:Hello Justin, We have received the full refund of the order. Thank you. On Wed, Nov 22, at 3:PM, *** *** wrote: Hello Justin We will retract our legal pursuits and online complaints when this has cleared in our account. This is not an error by my staff, but one that lies in your policies. Thank you On Wed, Nov 22, at 2:PM Customer Service at SpeedyButtons wrote: The FULL refund was sent as soon as I got off the phone with youRefunds can take 1-business days to post to your account which is determined by your bank not usAttached is a copy of the transaction. Again the options you selected for your production and delivery did not have your order scheduled to be delivered until Mon 11/Your employee selected the wrong production options and did not read the terms and conditionsPlease let me know if you have any other questions or concernsJustin *** Customer Service Team SpeedyButtons.com ###-###-#### Original Message ---------------- Subject: Re: REFUND NEEDED- Order *** From: *** To: ; "*** ***" Date: 2017-11-14:22:As we did not receive your refund we are pursuing legal action. On Tue, Nov 21, at 11:AM, *** *** wrote: Hello Justin, We recorded our phone call with you. We will look out for a full refund by 3pm PST. We put down the delivery date as FRIDAY with OVERNIGHT SHIPPING. In your terms and conditions it says you will meet the Delivery Date. In your ABOUT US section it says that there are no Hidden costs. Fed ex picked up the package from your Facility Wednesday at 6:53pm Your facility requested STANDARD Delivery despite charging us for OVERNIGHT delivery. Had you selected and honored the correct shipping that we paid for, we would have received this package by Friday. This caused us to not have the merchandise for our event. It is ILLEGAL TO CHARGE CUSTOMERS FOR A SERVICE THAT THEY DO NOT RECEIVE. In this case it cost us more money in a courier and lost revenue as we did not have the merchandise for our event. We are at this point requesting a FULL REFUND and following up with the Revdex.com, and Los Angeles Small Claims Court to recoup our funds. On Tue, Nov 21, at 11:AM, *** *** wrote: On Mon, Nov 20, at 11:AM, Customer Service at SpeedyButtons wrote: ***, I just called the number provided in your email and the phone was picked up and then hung up. I have reviewed your order and your order was not scheduled to arrive until 11/The order was placed on 11/at 4:22pm with day production and NDA delivery selected.Because the order came in after our 2pm cut off time it did not start production until 11/With the options selected a Guaranteed Delivery Date was generated of 11/I have tracked the order and they arrived on Sat11/at 9:amI understand that there was some confusion when the order was placed however, because your buttons arrived before the guaranteed delivery date I can not extend any sort of refundWe try our best to make our production and delivery policies extremely clear and have that information posted in several locations on our siteWe also require customers to read and agree to our terms and conditions which include the information concerning our production and delivery policies. If you have any questions or concerns please give me a callHave a great afternoon, Justin *** Customer Service Manager SpeedyButtons.com ###-###-#### Original Message ---------------- Subject: REFUND NEEDED- Order *** From: *** To: CC: "*** ***" Date: 2017-11-20:09:Hi, Our order did not arrive on time and we are needing to contact Fedex so we can have the shipment expedited for our event tomorrow, Saturday, November 17th. I placed the order on Tuesday, Nov 14th and the tracking number is saying the order left your facility on Wednesday Nov 15th but will not arrive till Monday We paid $for Overnight Shipping AND we called Fedex- they said you guys placed the order under regular shipping. We spoke to Jonathan, a customer service rep on the phone and notified him that we will be seeking a full refund as our order and shipping was messed up. Attached is a screen shot of the Fedex Tracking of the order-- *** *** *** ** *** (786) *** *** -- *** *** *** ** *** (786) *** *** -- *** *** *** *** ** Founder, Public Art Curator & Creative Producer *** c.###-###-#### -- *** *** *** *** ** Founder, Public Art Curator & Creative Producer *** c.###-###-#### -- *** *** *** *** ** Founder, Public Art Curator & Creative Producer *** c.###-###-#### -- *** *** *** *** ** Founder, Public Art Curator & Creative Producer *** c.###-###-#### -- *** *** *** *** ** Founder, Public Art Curator & Creative Producer *** c.###-###-####