Speedy Furniture

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] In the letter from Speedy Furniture I recieved I do not agree with any form of the letter We were never contacted the day before for a arrival time of delivery the next dayHe can ask his delivery people they also told us they were never contacted by the store that there were to deliver to us The owner did tell me to shop somewere else that he did not care that I was quoted $for my deliveryThat was delivered in a tag a along trailer not a truck as described I did not want his $check I did send it back because of they way he spoke to me on the phoneVery rude and insulting and very loud My husband was home all day which was true waiting for them to call with a timeHe also called the store several times and was told they would be there some time that daySeven olcock at night is not day time New to the complaintWhen we purchased the chair we were told by the sales clerk that the chair was made by Ashley FurnitureNo were on our reciept or the chair has Ashley Furniture on itI would like the owner to prove to me that the chair is made by the company they say it is That is advertisementI did not call the store to complain about this due to the issue with my refund I am truley amazed that a person who owns a company had the nverve to tell me he make millions of dollars a year and really does not care about my $delivery charge eitheri will never do business with this store agian Thank you I spoke witht he owner at work with my coworker next to me she can and will agree with me on how he spoke to me as well as all the inconvienance of yes my husband beign home all day waiting

To Whom It May Concern,I am writing in regards to the complaint that was filed by [redacted] on 11/19/with an ID of [redacted] I believe we have resolved the issue with Ms [redacted] There was a technical error with her online order and we took full responsibility for thatWe then did everything in our power to get her bed here by ThanksgivingWhen it was clear that we would not have the mattress delivered by that time, we made arrangements to have a replacement bed delivered for free to their home that they could use until their correct mattress came inWe are very sorry that it did go these measures and are looking in to why it happened in the first place via our web based orderingI received the complaint via Revdex.com on Wednesday 11/23/16, which is ironic because we delivered the replacement mattress the night beforeOnce I received the complaint, I immediately called the customer to ensure she was satisfied with how we handled the situation and she told me that she wasWe should be delivering her mattress next week upon arrival free of chargeI understand her frustration, but I believe we remedied her problem and made sure that she had what she needed prior to her family coming in for Thanksgiving.Thank you,Tommy M [redacted] ###-###-####

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] [redacted]

03/22/16Re: Revdex.com Complaint [redacted] To whom it may concern,Speedy Furniture of Allison Park customer [redacted] purchased a sofa and !ove seat on 2/27/16.The product was placed on order with the factory and received by Speedy Furniture of Allison Park on 3/14/(sofa) and 3/18/(love seat) and delivery has been scheduled through the independent delivery service for Wednesday 3/23/16.All Speedy Furniture customers are informed through a scripted greeting and promotional materials that Speedy Furniture is different from other furniture stores in that it is designed to save them moneyPart of that design is to eliminate costly inventory by custom ordering all customer ordersThey are also informed that over 90% of our customer orders arrive within days to two weeks—thus the name Speedy Furniture.However, that leaves about to 10% of customer orders that take longer to arrive due to out-of-stock situations with the manufacturer, which is what occurred with Mr [redacted] Mr [redacted] was informed of the estimated dates for delivery as provided by the manufacturer during phone conversations on 3/4/and 3/10/16.Mr [redacted] unfortunately fell into the to 10% of customer orders that take longer than normalA member of the [redacted] household has been kept up to date with all information regarding their order by MrH***, the Speedy Furniture regional managerWe regret that the [redacted] ’s order was in the 8-10% of orders that take more than two weeks to arrive but remain committed to providing them the best service we are able.Respectfully,Speedy Furniture of Allison Park

To whom it may concern: It should be noted that Speedy Furniture stores are independent franchisesSpeedy Furniture of Indiana customer [redacted] purchased a sofa and love seat from our store on 4/12/The customer was moving approximately miles to [redacted] PA so as a service to Ms [redacted] our store arranged to have their furniture delivered from the Speedy Furniture store in that town The customer later contacted the Butler store about a concern with the performance of their furnitureIn an attempt to solve a questionable performance concern the owners of the Butler store sent a crew to their home and replaced two of the reclining mechanismsSeveral months later, the customer again contacted the Butler store with a complaint about the furnitureAt that time, their situation was referred back to the Indiana storeEven though minor repairs were made, the customer was still not satisfiedIn an attempt to resolve the situation, we allowed the customer to select replacement furnitureThey contacted us on 3/19/with their replacement request The new order was placed and we delivered the new furniture and removed the initial purchaseIt should be noted that the original furniture they were complaining about was inspected upon return and no defects could be found On 9/25/2014, the customer contacted the store with a complaint about the comfort filling in the replacement furnitureWe asked her to provide detailed pictures which she did on 9/27/A review of the photos showed that the filling in the back of the sofa simply needed repositionedShifting of comfort filling is a common occurrence especially when a particular seat is sat on more than other seats due to positioning in the room and the TVThe manufacturer provides zippered access to the comfort filling so that it can easily be repositioned when shifting occurs We also reviewed the photos with the manufactures representative and he agreed that this was only the comfort filling shifting due to use and that there was no defectHe also concurred that the issue could be easily fixed by the customerWe responded on 10/2/that this issued could be resolved by unzipping the back cover and moving the comfort filling into placeThe customer replied on 10/2/2Qthat they were not satisfied with that solution and wanted a full refund At Speedy Furniture, we pride ourselves in working with our customers to resolve any concerns even when concerns are questionableAnd we have demonstrated a willingness to do so for Ms [redacted] as wellIn this case, in attempts to please the customer we replaced reclining mechanisms in the original purchase that showed no signs of needing to be replaced, allowed the customer to select replacement furniture at no charge and delivered and removed the new furniture at our expenseThe manufacturer's representative and Speedy Furniture of Indiana both agree there is no defect in Ms [redacted] ’s furniture and that the shifting of comfort filling she is complaining about is easily fixed by her in her home and therefore we feel a refund is not a reasonable option Regards, [redacted] Owner Speedy Furniture of Indiana PA

Re: [redacted] Please be advised that Mr [redacted] 's dresser and night stand was replaced the week of 5/18/on a timely manner as we do all servicesAs Mr [redacted] stated, we delivered his furniture in the agreed time periodOnce received by the store a delivery is scheduled within days When unpacked at the customers home and we were aware of the concealed shipping damage, we immediately ordered replacement pieces as per our quality service policyImmediately upon receipt from the factory production the new pieces they were delivered at no cost to Mr [redacted] At Speedy we pride ourselves on not only giving our customers the best prices and products but also taking care of our services in a very timely manner and that is the reason we are growing at such a rapid rate with more stores opening this summer/fall If you have any further questions, please feel free to contact us Thank you, Speedy Furniture of Lower Burrell

Response to complaint #10321632To whom it may concern:Speedy Furniture customer Wright purchased a bedroom and living room set from us on 2/14/As with all customers, he was told that over 90% of our orders arrive at the store within 7-daysIn his case, all the furniture
arrived in that time period with the exception of one piece of the sectional which was on back orderOnce that piece arrived, the delivery was scheduled and the furniture was delivered on March 6thOur communications regarding this order were with Mr Wright and with Ms ***.When the furniture was being set-up, a nick was discovered in the foot boardWe told the customer that we would order a replacement pieceIn the time that the replacement foot board was on order, the customer called and was not satisfied with the factory fill material in the sectionalAs a courtesy, we ordered additional fill material, When the replacement foot board arrived, we sent a crew to replace the foot board and deliver the fill material to the customerThe sectional the customer purchased has zippers to allow for fill material to be adjusted in the backsThe technician provided the stuffing so the customer could fill the backs to their satisfactionHowever, the customer was insistent that the technician put it all in, so the technician accommodated the customer and installed all the filling.On July 16, 2014, the customer emailed the store with a complaint about a "rip" in the mattress they had purchasedThe photos provided showed that the stitching had started to come loose on the side of the mattressA replacement mattress was orderedOn 8/26, the replacement mattress was deliveredThe mattress came in sealed plastic and was opened at the customers homeThe crew put the mattress in place and left with the original mattressAbout one hour later, Mr Wright (who was not present at the delivery) called the store extremely upset, claiming we had provided them with a used, damaged mattress and demanded we return, take the new mattress and give them the original one backWe sent the crew back immediately and accommodated the customers demandThe replacement mattress was brand newWe do not sell used mattressesAn inspection of the new mattress showed only a finishing thread on the sideThese are common to most mattresses and the thread is removed with nail clippers or scissorsThe customer did contact the manager of Speedy Furniture in KittanningThe manager did not tell the customer that "he would take care of it"He told the customer that they needed to deal with Speedy Furniture in Indiana where they purchased the products.We did not hear from the customer until an email on 10/questioning the mattress situation and raising concerns with the sectional they purchasedOn 10/we responded that we would order another mattress and that we needed close up and distant pictures of all the issues they believed they had with the sectionalOn 10/the customer provided multiple pictures of the sectionalThe two items of note were threads at the end of the stitching and a hole in the covering under the cushion on one piece of the sectionalThe same day, we replied that the stitching issues were just ends that simply needed to be cut with nail clippers and that the cushions needed to be all the way under the backsIt is our belief that the additional filling material the customer required was pushing the cushions outWe also asked which section had the hole in the covering.We did not hear back from the customer until 11/when Ms *** emailed asking what we were doing with their complaintsWe responded on 11/that the we still needed her to tell us which piece was of the sectional was a concern and told her that the replacement mattress was in, but that since they already rejected a new replacement mattress and we paid an independent delivery crew to make two trips with the previous one; that one of them would need to come and inspect the new mattress and cover the costs of the replacement delivery.On 11/12, the customer sent another email notifying us they were "going to the next step"On 11/21, we sent the following to Ms ***:***,I am still willing to work with you on this situationWe still stand by our original stance on coming in to inspect the mattress thoughIn the past we have sent out our guys to service whatever issues may have come about however we did pay a crew two times in one day for a mattress that there was nothing wrong with and we just can't continue to do thatAlso, Please send me which section of the couch you are having a problem with and I am willing to help you solve that issue us wellIf you're not sure exactly how to distinguish which part it is, under the cushions there are tags with item numbers, you can just send me a picture of the tag on that particular section and I will have the information I need.Thank youThe customer responded that this was not good enough and began threatening to get a lawyerIn an effort to continue working with this customer, we offered the following:***,We would realty like to get this resolvedIt is apparent that you are not satisfied with our service and we really are not able to understand why you feel that we aren't willing to work with youIt does not seem that we are going to see eye to eye on this.Since the initial order delivery, we have done the following:• Replaced a damaged footboard• Ordered, delivered and installed additional stuffing in the sectional as you were not satisfied with the factory installed filling• Ordered and delivered a replacement mattress for one that the stitching began pulling apart• Returned the same day to take the new mattress back as you were not satisfied with it• Ordered a second replacement mattress which still sits in our stockroomIn an attempt to put final resolution to this situation, we offer the following:• You provide us with photos of the sectional damage and the tags with the part and serial numberWe must have all these to be able to help youPlease provide them by December 5th.• Once we get the photos, we will order a replacement piece.• Once it arrives, we will deliver, at our expense, the mattress and the sectional piece to you.After this transaction is complete, we agree to part waysWe are sorry this experience has not been pleasant to you, but we really believe we have made effort to accommodate your concerns.Please let us know if this works for you.Thanks,Speedy Furniture .Once again, the customer refused and demands that the only acceptable solution is that we pick up the furniture and return the cost of the product.In summary, we believe we have worked hard to resolve this issue with this customerWe cannot do a refund for them since it does not fall within the reasonable franchise parameters for a refundAs you can see, we have gone to extensive measures to accommodate this customer and they continue to refuse reasonable solutionsAt Speedy Furniture of Indiana, we work extremely hard to satisfy our customers and that is why we are so successful and people love Speedy FurnitureWe only have their one unresolved complaintIf you have any further questions, please feel free to contact us.Speedy Furniture of Indiana

Re: [redacted] *
 
Please be advised that Mr. [redacted]'s dresser and night stand was replaced the week of 5/18/2014 on a timely manner as we do all services. As Mr. [redacted] stated, we delivered...

his furniture in the agreed time period. Once received by the store a delivery is scheduled within days.
 
When unpacked at the customers home and we were aware of the concealed shipping damage, we immediately ordered replacement pieces as per our quality service policy. Immediately upon receipt from the factory production the new pieces they were delivered at no cost to Mr. [redacted].
 
At Speedy we pride ourselves on not only giving our customers the best prices and products but also taking care of our services in a very timely manner and that is the reason we are growing at such a rapid rate with 7 more stores opening this summer/fall.
 
If you have any further questions, please feel free to contact us.
 
Thank you,
 
Speedy Furniture of Lower Burrell

03/22/16
Re: Revdex.com Complaint [redacted] To whom it may concern,Speedy Furniture of Allison Park customer [redacted] purchased a sofa and !ove seat on 2/27/16.The product was placed on order with the factory and received by Speedy Furniture of Allison Park on 3/14/16 (sofa)...

and 3/18/16 (love seat) and delivery has been scheduled through the independent delivery service for Wednesday 3/23/16.All Speedy Furniture customers are informed through a scripted greeting and promotional materials that Speedy Furniture is different from other furniture stores in that it is designed to save them money. Part of that design is to eliminate costly inventory by custom ordering all customer orders. They are also informed that over 90% of our customer orders arrive within 10 days to two weeks—thus the name Speedy Furniture.However, that leaves about 8 to 10% of customer orders that take longer to arrive due to out-of-stock situations with the manufacturer, which is what occurred with Mr. [redacted]. Mr. [redacted] was informed of the estimated dates for delivery as provided by the manufacturer during phone conversations on 3/4/16 and 3/10/16.Mr. [redacted] unfortunately fell into the 8 to 10% of customer orders that take longer than normal. A member of the [redacted] household has been kept up to date with all information regarding their order by Mr. H[redacted], the Speedy Furniture regional manager. We regret that the [redacted]’s order was in the 8-10% of orders that take more than two weeks to arrive but remain committed to providing them the best service we are able.Respectfully,Speedy Furniture of Allison Park

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Although we do appreciate Speedy Furniture making the accommodation for our furniture to be delivered to our new location when we moved, the business' response does not fully tell the entire story.  Yes, Speedy Furniture replaced two of the reclining mechanisms on our first set of furniture.  When we expressed our initial concern, we told them that the mechanisms were unrelated to the problem we were describing; it was a cushioning issue.  They insisted on replacing them anyway, so we let them, and it did not fix the problem.  Speedy Furniture told us to let them know if the issue wasn't resolved with the new mechanisms, so we did, and [redacted] from the Butler store told us she had never seen recliners collapse the way ours did (she asked us to send pictures), so she invited us back in to pick out a new set with a different cushioning style.  
Our furniture (both sets) came with a one-year warranty.  After having the new set for six months, the cushioning in the backrests and footrests has collapsed, as well.  I felt bad going back and complaining again, but you can feel the wooden frame on this set of furniture.  It is extremely uncomfortable to have the frame running across your lower back.  I apologize that this isn't a cosmetic issue that can bee easily seen in photos; I wish they would have offered to send a technician out or something, because it isn't until you sit in it, that you can feel the frame.  We would even drive one of the pieces to the Butler location for inspection, if need be.
Speedy Furniture also failed to mention in their letter that we also purchased a 7-piece dining table set, a coffee table, and two end tables from them in our initial order.  We couldn't be more pleased with the quality of these pieces.  We would accept a store credit voucher as a refund, in order to get more pieces like these at a later date.  I wouldn't chance getting another sofa set, but their hard furniture is exceptional.
I do hope that we can come to an agreement over this matter. 
Regards,
[redacted]

Re: ID #[redacted]
Dear [redacted],
This letter is in response to the above [redacted] complaint.
Please note that this customer told the store that her husband was retired and would be home all day and she was contacted prior to delivery late that day. Please note that we have fair delivery rates and deliver at 50% the delivery rate of most furniture stores and do it efficiently with smaller trucks and tag along trailers to keep the cost lower for the customer. We have no complaints on saving people money and doing it efficiently. Most people thank us for saving them money.
She said she was quoted $45, so we politely did not argue and we offered and sent her the $5 difference that was in dispute. When [redacted] contacted she was always treated very professionally. She was even asked when she was contacted if she was treated nicely and she said yes. The $5 dispute difference was mailed to her immediately which was returned to the store by [redacted] with no reason or requests.
It is unfortunate that she feels she was treated like an it. She is in error and was never told to shop somewhere else. She actually hung up on the owner and said that she was getting nowhere when she was offered the $5 that she was disputing.
The delivery crews do not work for free and we cannot refund delivery fees when the delivery was completed within the reasonable time period promised. Running a little late is not a reason for a refund and is against company policy under these circumstances. Delivery times can vary since the time it takes to deliver furniture can vary and is not an exact science due to many factors such as weather conditions such as rain and snow taking more time, knowing where furniture goes in a home or how difficult it can be to delivery, so it can take more than the budgeted time. -
I'm sorry she is unpleased and wants us to not pay our delivery crews for running later than expected.
Respectfully,
Speedy Furniture of Lower Burrell

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

To whom it may concern,
Speedy Furniture of Indiana is currently in the process of scheduling to have a technician go out and examine the furniture. After examination we will be able to better to discuss options with the customer.
Thank you
[redacted]
Complaint [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
 
In the letter from Speedy Furniture I recieved I do not agree with any form of the letter.
1. We were never contacted the day before for a arrival time of delivery the next day. He can ask his delivery people they also told us they were never contacted by the store that there were to deliver to us.
2. The owner did tell me to shop somewere else that he did not care that I was quoted $45 for my delivery. That was delivered in a tag a along trailer not a truck as described.
3. I did not want his $5.00 check I did send it back because of they way he spoke to me on the phone. Very rude and insulting and very loud.
4. My husband was home all day which was true waiting for them to call with a time. He also called the store several times and was told they would be there some time that day. Seven olcock at night is not day time.
5. New to the complaint. When we purchased the chair we were told by the sales clerk that the chair was made by Ashley Furniture. No were on our reciept or the chair has Ashley Furniture on it. I would like the owner to prove to me that the chair is made by the company they say it is.
That is false advertisement. I did not call the store to complain about this due to the issue with my refund.
I am truley amazed that a person who owns a company had the nverve to tell me he make millions of dollars a year and really does not care about my $50 delivery charge either. I will never do business with this store agian.
Thank you
 
 I spoke witht he owner at work with my coworker next to me she can and will agree with me on how he spoke to me as well as all the inconvienance of yes my husband beign home all day waiting.

To Whom It May Concern,I am writing in regards to the complaint that was filed by [redacted] on 11/19/16 with an ID of [redacted]. I believe we have resolved the issue with Ms. [redacted]. There was a technical error with her online order and we took full responsibility for that. We then did...

everything in our power to get her bed here by Thanksgiving. When it was clear that we would not have the mattress delivered by that time, we made arrangements to have a replacement bed delivered for free to their home that they could use until their correct mattress came in. We are very sorry that it did go these measures and are looking in to why it happened in the first place via our web based ordering. I received the complaint via Revdex.com on Wednesday 11/23/16, which is ironic because we delivered the replacement mattress the night before. Once I received the complaint, I immediately called the customer to ensure she was satisfied with how we handled the situation and she told me that she was. We should be delivering her mattress next week upon arrival free of charge. I understand her frustration, but I believe we remedied her problem and made sure that she had what she needed prior to her family coming in for Thanksgiving.Thank you,Tommy M[redacted]###-###-####

To whom it may concern:
It should be noted that Speedy Furniture stores are independent franchises. Speedy Furniture of Indiana customer [redacted] purchased a sofa and love seat from our store on 4/12/2013. The customer was moving approximately 60 miles to [redacted] PA so as a...

service to Ms. [redacted] our store arranged to have their furniture delivered from the Speedy Furniture store in that town.
The customer later contacted the Butler store about a concern with the performance of their furniture. In an attempt to solve a questionable performance concern the owners of the Butler store sent a crew to their home and replaced two of the reclining mechanisms. Several months later, the customer again contacted the Butler store with a complaint about the furniture. At that time, their situation was referred back to the Indiana store. Even though minor repairs were made, the customer was still not satisfied. In an attempt to resolve the situation, we allowed the customer to select replacement furniture. They contacted us on 3/19/2014 with their replacement request The new order was placed and we delivered the new furniture and removed the initial purchase. It should be noted that the original furniture they were complaining about was inspected upon return and no defects could be found.
On 9/25/2014, the customer contacted the store with a complaint about the comfort filling in the replacement furniture. We asked her to provide detailed pictures which she did on 9/27/2014. A review of the photos showed that the filling in the back of the sofa simply needed repositioned. Shifting of comfort filling is a common occurrence especially when a particular seat is sat on more than other seats due to positioning in the room and the TV. The manufacturer provides zippered access to the comfort filling so that it can easily be repositioned when shifting occurs.
We also reviewed the photos with the manufactures representative and he agreed that this was only the comfort filling shifting due to use and that there was no defect. He also concurred that the issue could be easily fixed by the customer. We responded on 10/2/2014 that this issued could be resolved by unzipping the back cover and moving the comfort filling into place. The customer replied on 10/2/2Q14 that they were not satisfied with that solution and wanted a full refund.
At Speedy Furniture, we pride ourselves in working with our customers to resolve any concerns even when concerns are questionable. And we have demonstrated a willingness to do so for Ms. [redacted] as well. In this case, in attempts to please the customer we replaced reclining mechanisms in the original purchase that showed no signs of needing to be replaced, allowed the customer to select replacement furniture at no charge and delivered and removed the new furniture at our expense. The manufacturer's representative and Speedy Furniture of Indiana both agree there is no defect in Ms. [redacted]’s furniture and that the shifting of comfort filling she is complaining about is easily fixed by her in her home and therefore we feel a refund is not a reasonable option.
Regards,
[redacted]
Owner Speedy Furniture of Indiana PA

03/22/16Re: Revdex.com Complaint [redacted] To whom it may concern,Speedy Furniture of Allison Park customer [redacted] purchased a sofa and !ove seat on 2/27/16.The product was placed on order with the factory and received by Speedy Furniture of Allison Park on 3/14/16 (sofa) and 3/18/16 (love seat) and...

delivery has been scheduled through the independent delivery service for Wednesday 3/23/16.All Speedy Furniture customers are informed through a scripted greeting and promotional materials that Speedy Furniture is different from other furniture stores in that it is designed to save them money. Part of that design is to eliminate costly inventory by custom ordering all customer orders. They are also informed that over 90% of our customer orders arrive within 10 days to two weeks—thus the name Speedy Furniture.However, that leaves about 8 to 10% of customer orders that take longer to arrive due to out-of-stock situations with the manufacturer, which is what occurred with Mr. [redacted]. Mr. [redacted] was informed of the estimated dates for delivery as provided by the manufacturer during phone conversations on 3/4/16 and 3/10/16.Mr. [redacted] unfortunately fell into the 8 to 10% of customer orders that take longer than normal. A member of the [redacted] household has been kept up to date with all information regarding their order by Mr. H[redacted], the Speedy Furniture regional manager. We regret that the [redacted]’s order was in the 8-10% of orders that take more than two weeks to arrive but remain committed to providing them the best service we are able.Respectfully,Speedy Furniture of Allison Park

Staff have been helpful, when having trouble with the moving company the staff delivered our furniture to us. The dresser came broken due to the damage from the movers and they replaced it. - DO NOT USE THE ELLIS MOVING COMPANY. They ask for all cash so they take no liability on your furniture and can't be tracked. The company owner does not respond to phone calls, the owner and employees are completely unprofessional and will make you wait for hours. All reviews on the Revdex.com are negative. They hit my car on the way out, ran, and told Speedy it was a little hit I wouldn't notice (I need a whole new bumper). Now the lying owner is denying the damage was their fault, and I'm fighting them in court!

Review: We have had problems since we purchased our furniture on February 14,2014.We were told we would have it in 10 days.Well we didn't get it till the March 6, 2014.Then when we got our furniture the footboard was nicked up it was sent back. Then on July 19,2014 I contacted Vicki about the rip in the seams of our mattress. She ordered a new one. But I still contacted her to find out were our mattress was on August 25,2014.She said she would have it out on that Friday August 29,2014. It came and it was also ripped. So we sent it back.Then we hadn't heard nothing from her so we contacted [redacted] the manager of the kittanning store. Told him we needed help with the situation he said he would take care of it. Never heard from him again till U called and [redacted] didn't remember what he was supposed to be helping us with.So we contacted Vicki again but this time we were having a issue with our couch springs popping up threw and tearing a whole in the black material under the cushion. She told me to send her pictures I did she said she would see what she could do.That was October 5,2014.Its just like they are waiting on the warranty to run out so the can say oh well can't help you.But they haven't anyways.So I again contacted Vicki and told her we are tired of dealing with them and we want something done.She tells me that we have to again pay the delivery fee that we all ready paid for in order to get our new mattress delivered and send back the old mattress wrapped in plastic. We are not paying another cent to them they sent us the second mattress ripped so it wasn't our fault that it got sent back again. We paid cash for our furniture we wanted new stuff ,nice stuff and we ended up with junk!We don't want to ever deal with Speedy Furniture again!Desired Settlement: They can take back their furniture and give us a full refund of $2102.72 that we paid in cash on February 14,2014.We will go to a furniture store that treats their costumers with respect and cares about making costumers happy.

Business

Response:

Response to complaint #10321632To whom it may concern:Speedy Furniture customer Wright purchased a bedroom and living room set from us on 2/14/14. As with all customers, he was told that over 90% of our orders arrive at the store within 7-10 days. In his case, all the furniture arrived in that time period with the exception of one piece of the sectional which was on back order. Once that piece arrived, the delivery was scheduled and the furniture was delivered on March 6th. Our communications regarding this order were with Mr Wright and with Ms [redacted].When the furniture was being set-up, a nick was discovered in the foot board. We told the customer that we would order a replacement piece. In the time that the replacement foot board was on order, the customer called and was not satisfied with the factory fill material in the sectional. As a courtesy, we ordered additional fill material, When the replacement foot board arrived, we sent a crew to replace the foot board and deliver the fill material to the customer. The sectional the customer purchased has zippers to allow for fill material to be adjusted in the backs. The technician provided the stuffing so the customer could fill the backs to their satisfaction. However, the customer was insistent that the technician put it all in, so the technician accommodated the customer and installed all the filling.On July 16, 2014, the customer emailed the store with a complaint about a "rip" in the mattress they had purchased. The photos provided showed that the stitching had started to come loose on the side of the mattress. A replacement mattress was ordered. On 8/26, the replacement mattress was delivered. The mattress came in sealed plastic and was opened at the customers home. The crew put the mattress in place and left with the original mattress. About one hour later, Mr Wright (who was not present at the delivery) called the store extremely upset, claiming we had provided them with a used, damaged mattress and demanded we return, take the new mattress and give them the original one back. We sent the crew back immediately and accommodated the customers demand. The replacement mattress was brand new. We do not sell used mattresses. An inspection of the new mattress showed only a finishing thread on the side. These are common to most mattresses and the thread is removed with nail clippers or scissors. The customer did contact the manager of Speedy Furniture in Kittanning. The manager did not tell the customer that "he would take care of it". He told the customer that they needed to deal with Speedy Furniture in Indiana where they purchased the products.We did not hear from the customer until an email on 10/12 questioning the mattress situation and raising concerns with the sectional they purchased. On 10/13 we responded that we would order another mattress and that we needed close up and distant pictures of all the issues they believed they had with the sectional. On 10/14 the customer provided multiple pictures of the sectional. The two items of note were threads at the end of the stitching and a hole in the covering under the cushion on one piece of the sectional. The same day, we replied that the stitching issues were just ends that simply needed to be cut with nail clippers and that the cushions needed to be all the way under the backs. It is our belief that the additional filling material the customer required was pushing the cushions out. We also asked which section had the hole in the covering.We did not hear back from the customer until 11/3 when Ms [redacted] emailed asking what we were doing with their complaints. We responded on 11/3 that the we still needed her to tell us which piece was of the sectional was a concern and told her that the replacement mattress was in, but that since they already rejected a new replacement mattress and we paid an independent delivery crew to make two trips with the previous one; that one of them would need to come and inspect the new mattress and cover the costs of the replacement delivery.On 11/12, the customer sent another email notifying us they were "going to the next step". On 11/21, we sent the following to Ms [redacted],I am still willing to work with you on this situation. We still stand by our original stance on coming in to inspect the mattress though. In the past we have sent out our guys to service whatever issues may have come about however we did pay a crew two times in one day for a mattress that there was nothing wrong with and we just can't continue to do thatAlso, Please send me which section of the couch you are having a problem with and I am willing to help you solve that issue us well. If you're not sure exactly how to distinguish which part it is, under the cushions there are tags with item numbers, you can just send me a picture of the tag on that particular section and I will have the information I need.Thank youThe customer responded that this was not good enough and began threatening to get a lawyer. In an effort to continue working with this customer, we offered the following:[redacted],We would realty like to get this resolved. It is apparent that you are not satisfied with our service and we really are not able to understand why you feel that we aren't willing to work with you. It does not seem that we are going to see eye to eye on this.Since the initial order delivery, we have done the following:• Replaced a damaged footboard• Ordered, delivered and installed additional stuffing in the sectional as you were not satisfied with the factory installed filling• Ordered and delivered a replacement mattress for one that the stitching began pulling apart• Returned the same day to take the new mattress back as you were not satisfied with it• Ordered a second replacement mattress which still sits in our stockroomIn an attempt to put final resolution to this situation, we offer the following:• You provide us with photos of the sectional damage and the tags with the part and serial number. We must have all these to be able to help you. Please provide them by December 5th.• Once we get the photos, we will order a replacement piece.• Once it arrives, we will deliver, at our expense, the mattress and the sectional piece to you.After this transaction is complete, we agree to part ways. We are sorry this experience has not been pleasant to you, but we really believe we have made effort to accommodate your concerns.Please let us know if this works for you.Thanks,Speedy Furniture .Once again, the customer refused and demands that the only acceptable solution is that we pick up the furniture and return the cost of the product.In summary, we believe we have worked hard to resolve this issue with this customer. We cannot do a refund for them since it does not fall within the reasonable franchise parameters for a refund. As you can see, we have gone to extensive measures to accommodate this customer and they continue to refuse reasonable solutions. At Speedy Furniture of Indiana, we work extremely hard to satisfy our customers and that is why we are so successful and people love Speedy Furniture. We only have their one unresolved complaint. If you have any further questions, please feel free to contact us.Speedy Furniture of Indiana

Review: I placed an order for two couches on February 27, 2016 with a salesman Richard P[redacted] of which I made a $600.00 payment for half the cost of the furniture. Mr P[redacted], store manager of speedy furniture, said it would take 7-10 business days to order my furniture and schedule delivery. The furniture was to be shipped to his store in Allison park. I spoke with Richard on March 4 to see the status of my order when he told me " one couch would be in next week the other is on back order. I called today March 10 2016 on Mr P[redacted] said none of the couches would be in until the 18th of March. I demanded a refund. He said absolutely no refunds. When I purchased the furniture on February 27th with witnesses he promised 7-10 business days and now I do not know when I'll have my products or when they will be in. He said it's not his problem nor did he call to inform me of any issues or back ordering as a consumer to resolve this issue. I'm tired of calling Mr P[redacted] only to hear post poned dates, lies, and false promises. I simply want my money back to purchase my couches for my new home from someone who can promise a product and delivery in a timely manner.Desired Settlement: I need the 600 dollars to use to obtain furniture for myself and kids from a another supplier.

Business

Response:

03/22/16Re: Revdex.com Complaint [redacted] To whom it may concern,Speedy Furniture of Allison Park customer [redacted] purchased a sofa and !ove seat on 2/27/16.The product was placed on order with the factory and received by Speedy Furniture of Allison Park on 3/14/16 (sofa) and 3/18/16 (love seat) and delivery has been scheduled through the independent delivery service for Wednesday 3/23/16.All Speedy Furniture customers are informed through a scripted greeting and promotional materials that Speedy Furniture is different from other furniture stores in that it is designed to save them money. Part of that design is to eliminate costly inventory by custom ordering all customer orders. They are also informed that over 90% of our customer orders arrive within 10 days to two weeks—thus the name Speedy Furniture.However, that leaves about 8 to 10% of customer orders that take longer to arrive due to out-of-stock situations with the manufacturer, which is what occurred with Mr. [redacted]. Mr. [redacted] was informed of the estimated dates for delivery as provided by the manufacturer during phone conversations on 3/4/16 and 3/10/16.Mr. [redacted] unfortunately fell into the 8 to 10% of customer orders that take longer than normal. A member of the [redacted] household has been kept up to date with all information regarding their order by Mr. H[redacted], the Speedy Furniture regional manager. We regret that the [redacted]’s order was in the 8-10% of orders that take more than two weeks to arrive but remain committed to providing them the best service we are able.Respectfully,Speedy Furniture of Allison Park