I am writing to you in response to the complaint from [redacted] After reading through her information there is a lot that is incorrect [redacted] was a customer of ours back in December After we completed the roof we did not hear from them until about two years later at which point we started a claim for them with the manufacture of the product [redacted] is trying to say that we did nothing but that is incorrectwith this email you will have copies of emails sent to them and corresponding with the manufacturer to help them open a claimClaims are normally opened by homeowners but we wanted to try and help the processAfter that we did not hear from them for another years in The customer informed us that they had a leak in our bathroom at which point we came out to investigate the situation and found that there was a defect in the shingles on that area of the roofWe performed a temporary repair to stop the leak while we open a claim about the defectTo my surprise the manufacturer denied the claim again which I could not understand and we were very disappointedI told the customer that I would contact the manufacturer rep for Washington state and try to go around the warranty department and get the materials from him to replace the section that was affectedAfter a little while of communicating back and forth with the rep I told the customer that if we could not get the manufacturer to supply the material, Speedy Roofing would Supply it our self at no costSpeedy Roofing did end up replacing the area that was affected in order to make things right at our own expense We cannot understand why this customer is so upset with us as all we have done is try to help them with the situationAlong with this email will be the documentation emails showing our efforts to help them along with the warranty process
I am writing to you in response to the complaint from [redacted] After reading through her information there is a lot that is incorrect [redacted] was a customer of ours back in December After we completed the roof we did not hear from them until about two years later at which point we started a claim for them with the manufacture of the product [redacted] is trying to say that we did nothing but that is incorrectwith this email you will have copies of emails sent to them and corresponding with the manufacturer to help them open a claimClaims are normally opened by homeowners but we wanted to try and help the processAfter that we did not hear from them for another years in The customer informed us that they had a leak in our bathroom at which point we came out to investigate the situation and found that there was a defect in the shingles on that area of the roofWe performed a temporary repair to stop the leak while we open a claim about the defectTo my surprise the manufacturer denied the claim again which I could not understand and we were very disappointedI told the customer that I would contact the manufacturer rep for Washington state and try to go around the warranty department and get the materials from him to replace the section that was affectedAfter a little while of communicating back and forth with the rep I told the customer that if we could not get the manufacturer to supply the material, Speedy Roofing would Supply it our self at no costSpeedy Roofing did end up replacing the area that was affected in order to make things right at our own expense We cannot understand why this customer is so upset with us as all we have done is try to help them with the situationAlong with this email will be the documentation emails showing our efforts to help them along with the warranty process