[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:I had called multiple times trying to resolve the problem with a supervisor but they failed to return my calls or even attempted to reach me to resolve any issuesTo this day, I still have not received any calls from Speedy RooterSince Speedy Rooter's plumber did nothing at all to fix my clogged toilet, I had no choice but to cancel the check on April 15, the next after it was withdrawn.Even though I canceled the check I was charged an extra $just to do soI feel that I should not have had to pay to cancel the check had the supervisor given me a call to resolve the issue in the first place Regards, [redacted]
Yes, we do stand behind our work and guarantee it for days When the plumber called you all you mentioned was one area you had to tighten or secure the pipe little better No other issues were mentioned or needed addressed You even told him the work was fine that you didn't like the bill So the work was not shabby The pricing is standard for the industry if you called plumbers in the past and mark up on material most companies do - 50% mark up Ours was 30% very fair Sorry you feel that way but the bill is what is is for your job Thank you, Andrea
The plumber bill was out to the property and checked things outThe homeowner was given a ball park for the repairs since the well needed pulled The homeowner was told that the well needed to be pulledThe next day shawn plumber and his helper came out to pull the wellThe homeowner was aware of the situation of what was being done and approved the work The homeowner complained after the work was done about the time it took to go for parts Due to rush hour traffic it took awhile to get what we needed and get back to his home I tried to resolve this with him on the phone before he filled this complaint and expressed that I could give him a credit for one hour of that timeWe cant run around for parts and material for peoples jobs for free and we cant control the trafficI think this is an only fair and final offer and the bill is due he authorized the work and agreed to pay over thephone with a credit card when the job was complete since he didnt want to miss workThis is final and is bill is dueThank you
Complaint: [redacted] I am rejecting this response because:Speedy Rooter was hired to unclog a sewer pipeThay were paid at which time the repair failedThree weeks later they were still onsite and I still did not have a toilet or wastewater facilitiesI called another service with certified master plumbers who photographed a piece of Speedy Rooters equipment in the lineWhen it was redug we found the pipe had not been laid properly or glued and had fallen into piecesOSHA was called as well as township and boro repsIt has now cost me an additional to repair what they didIt wasn' tree roots and obviously was not installed by a plumber-and they hit the water main, drove their backhoe 1/mile to Rutters where they were arrested after filling it with the wrong type of gas and left garbage and broken parts everywhereThe one guy brought his girlfriend along to work every dayWhat a fiasco! And then I received another bill from Speedy Rooter for 2000!Speedy Rooter needs to pay my plumbing bill and refund me my I hate to take this any farther Regards, Dianne Whitten
The pricing breakdown is service call travel & 1st hv This covers time picking up material and running back to site 1/hrs time on site repiping for men hr.The price is very far most companies charge hr for all men on site The material charge has a 30% markup which is very far considering we by wholesale The time on site can be verified with tenants The plumbers are skilled and have combined exp of years The weather has no affect on pricing it's the same in the winter as summer Our prices haven't changed for the last years The bill was charged accordingly for the work performed Thank you,Andrea
They had to make access to snake the lineIn many cases if the cap has been on for years it will crumble and break due to ageYou can find one @ [redacted] or [redacted] because we would charge for the cap and the time to run and get oneThe plumbers most likely didn't have the size you needed on the truck that day or we would have sold you oneSo if you want use to come out for labor only we will plus the price of the part let me knowOtherwise, you can pick one upThanks
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:I had called multiple times trying to resolve the problem with a supervisor but they failed to return my calls or even attempted to reach me to resolve any issuesTo this day, I still have not received any calls from Speedy RooterSince Speedy Rooter's plumber did nothing at all to fix my clogged toilet, I had no choice but to cancel the check on April 15, the next after it was withdrawn.Even though I canceled the check I was charged an extra $just to do soI feel that I should not have had to pay to cancel the check had the supervisor given me a call to resolve the issue in the first place Regards, [redacted]
Yes, we do stand behind our work and guarantee it for days When the plumber called you all you mentioned was one area you had to tighten or secure the pipe little better No other issues were mentioned or needed addressed You even told him the work was fine that you didn't like the bill So the work was not shabby The pricing is standard for the industry if you called plumbers in the past and mark up on material most companies do - 50% mark up Ours was 30% very fair Sorry you feel that way but the bill is what is is for your job Thank you, Andrea
The plumber bill was out to the property and checked things outThe homeowner was given a ball park for the repairs since the well needed pulled The homeowner was told that the well needed to be pulledThe next day shawn plumber and his helper came out to pull the wellThe homeowner was aware of the situation of what was being done and approved the work The homeowner complained after the work was done about the time it took to go for parts Due to rush hour traffic it took awhile to get what we needed and get back to his home I tried to resolve this with him on the phone before he filled this complaint and expressed that I could give him a credit for one hour of that timeWe cant run around for parts and material for peoples jobs for free and we cant control the trafficI think this is an only fair and final offer and the bill is due he authorized the work and agreed to pay over thephone with a credit card when the job was complete since he didnt want to miss workThis is final and is bill is dueThank you
Complaint: [redacted] I am rejecting this response because:Speedy Rooter was hired to unclog a sewer pipeThay were paid at which time the repair failedThree weeks later they were still onsite and I still did not have a toilet or wastewater facilitiesI called another service with certified master plumbers who photographed a piece of Speedy Rooters equipment in the lineWhen it was redug we found the pipe had not been laid properly or glued and had fallen into piecesOSHA was called as well as township and boro repsIt has now cost me an additional to repair what they didIt wasn' tree roots and obviously was not installed by a plumber-and they hit the water main, drove their backhoe 1/mile to Rutters where they were arrested after filling it with the wrong type of gas and left garbage and broken parts everywhereThe one guy brought his girlfriend along to work every dayWhat a fiasco! And then I received another bill from Speedy Rooter for 2000!Speedy Rooter needs to pay my plumbing bill and refund me my I hate to take this any farther Regards, Dianne Whitten
The pricing breakdown is service call travel & 1st hv This covers time picking up material and running back to site 1/hrs time on site repiping for men hr.The price is very far most companies charge hr for all men on site The material charge has a 30% markup which is very far considering we by wholesale The time on site can be verified with tenants The plumbers are skilled and have combined exp of years The weather has no affect on pricing it's the same in the winter as summer Our prices haven't changed for the last years The bill was charged accordingly for the work performed Thank you,Andrea
Im not sure why they keep writing a complaint they stopped payment on the check. Thanks, Andrea
They had to make access to snake the lineIn many cases if the cap has been on for years it will crumble and break due to ageYou can find one @ [redacted] or [redacted] because we would charge for the cap and the time to run and get oneThe plumbers most likely didn't have the size you needed on the truck that day or we would have sold you oneSo if you want use to come out for labor only we will plus the price of the part let me knowOtherwise, you can pick one upThanks