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Speedy's Cleaners

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Reviews Speedy's Cleaners

Speedy's Cleaners Reviews (7)

Mr. [redacted] has been contacted on Sunday June 14, 2015 and a satisfactory resolution has been agreed upon. We consider this matter to be closed.

Revdex.com:
I have received the response made by the business in reference to complaint ID [redacted], and find that this resolution is...

satisfactory to me. I received an amicable phone call, an explanation of how the situation occurred, a refund on the service fee and an offer for a rebate.I want to thank you and the business for this swift resolution. 
Regards,
[redacted]

Review: On 7/16/2014 I requested that the company in question refund me for a damaged shirt. I had brought the shirt for cleaning (a nice 1-year old Nordstrom elegant and pretty sturdy light purple shirt) earlier on in perfect conditions and found a pretty large hole in the front upon retrieving it from the Bushnell's Basin location. That made it impossible to reuse the shirt. On July 16th I was given a receipt in regard to the damage which shows 7/17/2014 as a due date after 5 pm for my refund. I then traveled away for two weeks and showed up in the beginning of August to inquire about my refund at the Bushnell's Basin location. They bought more time. Now it is August 26th and they have yet to call me after six weeks. The receipt shows Q140716013, OPC 29 as a code.Desired Settlement: I paid about $100 for the shirt a year ago. I wish to be refunded the price I paid for since I can no longer wear that shirt.

Business

Response:

[redacted],

In response to your email regarding Enrico [redacted]'s shirt matter, I offer the following:

Mr. [redacted] did return his shirt to us on 7/16/14 which in turn was sent to the plant for review. This in no way states that he would receive a refund by 7/17/14. After he returned from his two weeks away, he was contacted on 8/5/14 by the store supervisor and told that a claim would be submitted on 8/8/14. It was submitted but was not processed because our office manager/accountant was on a two week vacation. Upon her return, she processed the claim for $65.00 and mailed it to Mr. [redacted] on 8/29/14 (check #[redacted]). We assume it was satisfactory, as we have not heard anything further regarding this matter from Mr. [redacted]. The settlement amount was determined based on the shirt being one year old.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. This could have been easily solved without the help of the Revdex.com if I had been told that the manager was taking a two-week vacation. Communication with clients is an important aspect of business too. An apology for the broken shirt would have helped too.

Regards,

Review: I am saddened that it came to the point of contacting you on this matter, as we have a decade long satisfactory relationship with our cleaner. They began to offer a new service a few months ago, cleaning rugs and we brought them two. One of them had imprints of the legs of our bed, but was otherwise in good shape.

That rug was rendered completely useless during the process: it has wrinkles several inches high and is uneven to the point that it can not be laid down on the floor. We returned the item and tried to settle the issue. We received a message stating that the "fibers were weak from the furniture on the rug."

As rugs often support furnitures, the risk should have been brought up before the damage was made, and since our carpet was destroyed, I did not find the message satisfactory. The impressions were visible before the cleaning, if they are so certain about them being the cause of the damage, why would not they warn us about the risk before cleaning the carpet?

We made multiple attempts to discuss the issue with the cleaner: talked to the store several times and were eventually referred to the owner. I spoke to her over the phone and she said the carpet contractor will call me back. It never happened, so I left another message at the store. Still no answer.

After these fruitless attempts to discuss the situation, I blocked the credit card payment. Then I received a reply through AmEx: she stated the same reason that is described above, also that the payment included other items apart from the rug cleaning, and also stated that they tried to correct the problem (I am not sure how, we were never informed about any attempt) and that we have not picked up the rug. Our credit card was charged based on this, asking us to amicably resolve the issue (unfortunately that is exactly we could not do due to lack of dialogue from the vendor)

We picked up the rug again, and it is still uselessly deformed (I have pictures of it if that matters).Desired Settlement: If the rug was weak and not fit for cleaning (what they state with such certainty in retrospect), we would have needed a phone call: inform us of the risk so we could have saved the cost of cleaning and our rug. Even after the damage was done, a simple call could have gone a long way. After a decade of reliable service I would have believed their explanation, though I would have expected a refund on the "cleaning" cost.

After months of frustarting neglect, one begins to question the explanation and wonder whether the damage was due to process error on their side.

I could imagine 2 potential satisfying outcomes:

1. Call with an apology and explanation (why they pushed through cleaning a predictably weakened rug), and refund the cleaning cost $98.88

2. No explanation needed, but refund the cleaning cost ($98.88) and pay for replacing the rug ($400)

Business

Response:

Mr. [redacted] has been contacted on Sunday June 14, 2015 and a satisfactory resolution has been agreed upon. We consider this matter to be closed.

Consumer

Response:

I have received the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I received an amicable phone call, an explanation of how the situation occurred, a refund on the service fee and an offer for a rebate.I want to thank you and the business for this swift resolution.

Regards,

Review: I dropped off two separate orders to Speedy's Cleaners a couple weeks ago(each order was about $35.00). Last week I picked up one of my orders which consisted of 6 wool or cashmere sweaters. When I got home I realized that only 5 of my sweaters was returned to me. The next day I went back to the cleaners to have them find my missing sweater. When I returned to the cleaners to see if they could find my sweater, the employee told me that they were having problems with an employee. After I described my sweater she told me that she has seen it and will call me if she can find it. I was contacted and told I could pick my sweater up. When I did I found a hole that looked like a slash on the front breast area. I thought this was suspicious because the only sweater missing from my order was damaged. It also looked and smelled as if it had not been dry cleaned at all! Upon closer inspection another sweater in that same order smelled awful! I doubt very seriously that these items received service. I requested to inspect my other order that was still in the cleaners. Aside from the awful iron job on a pair of slacks and my dress, I noticed a hole in another sweater! The employees apologized profusely for the poor service. The employee also acknowledged that if the hole was present when she took my order she would have noticed it. My damaged items were sent to the manager at the main plant (Scio Street). I strongly suspect that this dry cleaner is not actually cleaning all of the items they receive. Three of my items were damaged. I did negotiate with the manager and he gave me my second order free of charge (the very least he could do because they didn't clean some of the items anyway!) I send my clothing to the dry cleaner so they can return clean. This chain should be investigated as I observed several customers complaining of similar experiences. The manager did offer to have my items mended free of charge. I opted not to take him up on his offer. I did not want to chance additional sub-standard services from Speedy's or an associated business.Desired Settlement: The Revdex.com should publish this complaint so other consumers will be informed. This chain should also be investigated - I did not appreciate receiving smelly, damaged sweaters that were not properly cared for.

Business

Response:

The Revdex.com spoke with the business today and they stated the following:

I offered to have the holes mended, and I am confident that they could have been mended and she did not want to pursue that avenue, after discussion she stated she just wanted the second order free which I did concede to.

As far as the claims that we did not clean the items ,that is the first I have heard of this.

Review: Business failed to take responsibility for a ruined gourmet. Very disappointed how the manager has handled the situation.Desired Settlement: Replace the gourmet or refund the value of the gourmet

Business

Response:

On December 13, 2012 at 9:56 AM, Mr. [redacted] dropped of a black shirt to be cleaned. He was given a receipt (see attachment 1) for his shirt which clearly states "LAUNDRY". He returned on December 18, 2012 at 9:20 AM to pick up and pay for his shirt (attachment 2). On or about June 28, 2013 he returned to the store and claimed that we ruined his shirt. The clerk sent the shirt to the office so that I could examine it. When I checked the care label, it stated that the shirt could be washed or dry cleaned. Other than some normal and slight fading, I did not notice any damage. When I spoke to Mr. [redacted] on the phone he stated that he had wanted the shirt dry cleaned. I explained to him that when he dropped off the shirt to be cleaned and pressed, he was given a receipt that clearly stated LAUNDRY. I also explained to him that the care label also stated that it could be washed or dry cleaned therefore I could not see how Speedys Cleaners had been responsible for damaging his shirt.

Branch Operations Manager

Review: Last week Thursday I brought my tan Ann Taylor blazer jacket to the Monroe Avenue location because I had gone a trip the week before and had spilled coffee on the front and sleeves. The blazer is only about 1 year old and only had it cleaned once before. There was a small ink mark on the sleeve. I had put some masking tape on one of the stains and asked her I we should make the stains but she insisted NO. The lady told me the item would be done the following Monday. I asked if I could have the item Saturday and the lady said they needed the extra time to work on the stains. I agreed to this date and said I would call Saturday to see if it came back early. So, I went to the dry cleaners today (due date) to pick up the jacket. The lady asked me to pay for the item before she retrived the article. I asked her if I can check the item - which I always to when I pick up dry cleaning. I opened the item and saw that the large coffee stain on the lapel was just the way it was and the small ink mark remained. Also, there was a new crease on the lapel to try and hide the stains. I told her that I would not accept this and the lady said that if they got the stains out they would ruin the garment and have to pay for it. So, I told her that it did not even look like they tried to get the stains out. There were even stains left on the cuff. Then she said the stains were old and I corrected her by saying that I just got them a week ago. The lady disagreed with me and I told her that if they could not clean the item I would take it somewhere else and proceeded to the door. She came running to my car and shouted that she was calling the police because I did not pay the $6 bill (which should have said No Charge). My husband was in the car and could not believe this lady. She insisted that she would break the rule and try to get the stains out and grabbed it back. So, she kidnapped my blazer and now have doubts on the condition it will come back.Desired Settlement: Cleaned blazer with no stains (not ruined, as lady suggested) or replaced if not cleaned properly.

Business

Response:

The business phone the Revdex.com today and stated the following:

The consumer took the jacket without paying so the clerk went out after her. I got the coat back for a re-clean and sent it back to the store for pick up.

I called the store and had the coat sent back to me once I received the Revdex.com complaint.= because I wanted to inspect the coat further.

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Description: DRY CLEANERS

Address: 50 Scio Street, Rochester, New York, United States, 14604-2514

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