Tuesday, August 01, 2017 10:34 AM The WORST company I have ever dealt with. Do NOT hire. Unprofessional, lazy and they don't know what they are doing. My home warranty contracted with Aihart to fix my A/C unit. The first time they came out on a Friday, I wasn't home and they said the blower went out and they needed additional approval from the warranty company before they could fix it. My furnace is under the house through an access door in the pantry. They made me take apart my pantry saying they needed more access to the access door. This is not true because techs from a different company came out in the winter to fix a different part of my furnace and they didn't need the pantry taken apart. Nevertheless, I obliged to their demands. Come the next Tuesday, they still hadn't contacted me to schedule a time to come back and fix the A/C in the summer blistering heat. I called them and the person told me they STILL hadn't even sent the paperwork to my home warranty for approval. Once I had them send it in, I called the Home warranty and got the approval expedited. Airhard rescheduled for the next Friday, only after I called them back. Once they did come back. I was home and the tech told me that they need even additional approval to move around ducting in the way of the furnace. I asked him why he didn't mention that the first time and he told me he just guessed that the blower motor was out and never even went under there to look at it. He blamed it on access issues which is not true. Weird they are getting warranty approval for parts they don't even know are broke. After waiting for the additional authorization, found out that my warranty doesn't cover additional labor for moving the ducting. Airhart said they would try to come back the same day but didn't even bother to call saying they weren't coming and left me hanging until the following week. They wouldn't come back out that same day to rectify what they should have seen was an issue the first time and didn't give me a courtesy call to tell me not to wait up for them. Another tech, Jeff told me that he would give me a discount since they screwed up so much. I've had to go out of my way to buy a window A/C unit for my upstairs which was unusable due to the heat, lost money on my at home business and my kid has heat rash. Airhart hasn't done their due diligence or even seemed to care. I shed tears over having to deal with this heartless unprofessional company. When the lady from the front office called me to get payment before the techs went back the following Tuesday (3 weeks of having to deal with this) She refused to give me a discount and then finally said she would give me $10 off. Are you kidding me? I have spent countless hours dealing with this company, taken time off of work, lost money on my at home business and have been miserable in the heat. I expected something more than $10. I told her that I hadn't even heard a single apology from anyone with her company and she hung up on me!!! I couldn't believe it. I work in customer service and would NEVER treat anyone like that. I would never ever recommend them. They have no customer service or business skills. Their techs are lazy and no one cares even when they make you cry.
Tuesday, August 01, 2017 10:34 AM The WORST company I have ever dealt with. Do NOT hire. Unprofessional, lazy and they don't know what they are doing. My home warranty contracted with Aihart to fix my A/C unit. The first time they came out on a Friday, I wasn't home and they said the blower went out and they needed additional approval from the warranty company before they could fix it. My furnace is under the house through an access door in the pantry. They made me take apart my pantry saying they needed more access to the access door. This is not true because techs from a different company came out in the winter to fix a different part of my furnace and they didn't need the pantry taken apart. Nevertheless, I obliged to their demands. Come the next Tuesday, they still hadn't contacted me to schedule a time to come back and fix the A/C in the summer blistering heat. I called them and the person told me they STILL hadn't even sent the paperwork to my home warranty for approval. Once I had them send it in, I called the Home warranty and got the approval expedited. Airhard rescheduled for the next Friday, only after I called them back. Once they did come back. I was home and the tech told me that they need even additional approval to move around ducting in the way of the furnace. I asked him why he didn't mention that the first time and he told me he just guessed that the blower motor was out and never even went under there to look at it. He blamed it on access issues which is not true. Weird they are getting warranty approval for parts they don't even know are broke. After waiting for the additional authorization, found out that my warranty doesn't cover additional labor for moving the ducting. Airhart said they would try to come back the same day but didn't even bother to call saying they weren't coming and left me hanging until the following week. They wouldn't come back out that same day to rectify what they should have seen was an issue the first time and didn't give me a courtesy call to tell me not to wait up for them. Another tech, Jeff told me that he would give me a discount since they screwed up so much. I've had to go out of my way to buy a window A/C unit for my upstairs which was unusable due to the heat, lost money on my at home business and my kid has heat rash. Airhart hasn't done their due diligence or even seemed to care. I shed tears over having to deal with this heartless unprofessional company. When the lady from the front office called me to get payment before the techs went back the following Tuesday (3 weeks of having to deal with this) She refused to give me a discount and then finally said she would give me $10 off. Are you kidding me? I have spent countless hours dealing with this company, taken time off of work, lost money on my at home business and have been miserable in the heat. I expected something more than $10. I told her that I hadn't even heard a single apology from anyone with her company and she hung up on me!!! I couldn't believe it. I work in customer service and would NEVER treat anyone like that. I would never ever recommend them. They have no customer service or business skills. Their techs are lazy and no one cares even when they make you cry.