Spence's Pest Control

[redacted] ***This is a very unfortunate situation and I certainly understand Ms [redacted] ' concerns ofour not discovering the leak occurring from the drain and the damage that has occurred.During the past years our inspections have discovered a number of water pipes, drainsand vent ducts leaking while performing our inspectionsHowever this wasn't the caseduring this inspection.While our insurance carrier [redacted] **has denied this claim, and we cangive a number of reasons that our inspector did not discover this, we have agreed to pay aportion of the replacement of the sill plate (3'-4'), band board and floor joists (2-3) if at areasonable costThis will be all the financial responsibility or liability that we will agreeto occur.Our client Ms [redacted] is obtaining estimates (not based on hourly rates)Once thishas be obtained and she can provide us with a dollar figure we hope this will resolve thissituation

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
*** *** ***I received your email from the Revdex.com containing a letter from Spence's Pest ControlIwould like to state that the company's reply does not at this time meet my satisfaction.Mr*** knows I am trying to get estimates to his specificationsI had a contractorcome by my house on 4-2-15, and 4-4-I have thus far not received written estimatesfrom either of these gentlemenFortunately for them, they seem to be busy with otherworkUnfortunately for me, I am now going on week #with my house in disarray, andno water use from my kitchen sink or dishwasherI have two more contractors coming byto inspect damages to my home on 4-9-and 4-10-As soon as I get the informationregarding estimates and find out what Mr*** intends to pay towards the damage tomy home from the negligence of his technician, I will then be able to state whether theamount offered would resolve my complaint.One thing I did fail to mention was that the only estimate I have received from onecontractor, which I showed to Mr***, and which was rejected by him as being toomuch and done at an hourly rate stated that if he was hired to do the work, he wanted thearea treated for removal of the spores, mold, fungi, etc In Mr*** letter he states,"we can give a number of reasons that our inspector did not discover this problem." Hefailed to mention that I was not only ever notified of the extensive wood rot, but was alsonot informed that I had spores and moldThis is definitely something his technicianshould have told meI don't know what his excuse is for this oversight.If you need any additional information from me to keep the complaint from being closedat this time, please contact meI will contact you when and if any monetarycompensation is offered for my damages incurred at the neglect of Spence's Pest Control.Thank you for your time and help in following up on my complaint

*** *** *** *** *** *** *** *** *** ***This is a very unfortunate situation and I certainly understand Ms***' concerns ofour not discovering the leak occurring from the drain and the damage that has occurred.During the past years our
inspections have discovered a number of water pipes, drainsand vent ducts leaking while performing our inspectionsHowever this wasn't the caseduring this inspection.While our insurance carrier *** *** **has denied this claim, and we cangive a number of reasons that our inspector did not discover this, we have agreed to pay aportion of the replacement of the sill plate (3'-4'), band board and floor joists (2-3) if at areasonable costThis will be all the financial responsibility or liability that we will agreeto occur.Our client Ms*** is obtaining estimates (not based on hourly rates)Once thishas be obtained and she can provide us with a dollar figure we hope this will resolve thissituation

*** *** *** *** *** *** *** *** *** ***This is a very unfortunate situation and I certainly understand Ms***' concerns ofour not discovering the leak occurring from the drain and the damage that has occurred.During the past years our inspections have discovered
a number of water pipes, drainsand vent ducts leaking while performing our inspectionsHowever this wasn't the caseduring this inspection.While our insurance carrier *** *** **has denied this claim, and we cangive a number of reasons that our inspector did not discover this, we have agreed to pay aportion of the replacement of the sill plate (3'-4'), band board and floor joists (2-3) if at areasonable costThis will be all the financial responsibility or liability that we will agreeto occur.Our client Ms*** is obtaining estimates (not based on hourly rates)Once thishas be obtained and she can provide us with a dollar figure we hope this will resolve thissituation