Spencer, Eugene Jr., D.D.S

For a shutter order placed on November 21st, we would have never said we could have them before Christmas Impossible In fact, being in this business for many, many years, I don't know of anyone that could have delivered shutters with that little of lead-time Also, the shutters that the customer received is solid basswood Real wood The most common and industry standard wood in the market for shutters is basswood and that is what Mr [redacted] has received These are not [redacted] , that's the top of the line shutter that we sell, but the customer asked for a price brand because he showed us or referred us to other price brand quotes he had received They are not made in Arizona and we have never said they were It's possible information is getting mixed with another quote that was made Just to reiterate, the shutters delivered and installed in the [redacted] residence is solid basswood, it is what was ordered and showed to the customer Basswood is the most industry standard REAL WOOD shutter in the marketplace

All but two shutters for Mr [redacted] has been installed I believe shutters have been installed and two had to be reordered I am unclear if they were damaged in transit or they were the wrong size but the replacements have been ordered and will be installed as soon as they arrive, which should be any day

[redacted] has already recieved a 25% discount plus another $discount and now he's requesting more We aren't able to do that How, or better yet, WHY would we be "taking advantage" of [redacted] as he stated in his letter to you? Is this about the two shutters we had to reorder, or is this about more discounts? Everything has been fully explained along the way to [redacted] but apparently he felt like we were pulling his leg We miss-measured one window That is the only thing we did wrong As for the installers leaving dustwe've installed shutters in over homes this year so far That's the first time anyone has ever said that Other than that, this issue with [redacted] has been shipping and manufacturing problems And we have been in contact with [redacted] many, many times He said he had no dialog with an owner Yes, he has, he has spoken to [redacted] several times and she is one of the owners She is the contact to the customers when needed I did see the page letter [redacted] wrote to me, and I forwarded it to Ms [redacted] , that's what she does and she has spoken to him numerous timesI attend to the running of the financials and marketing end of the organization I have employees or so, I can't attend to everything, it's impossible [redacted] opted to purchase our inexpensive line of shutters which are imported from overseas About 95% of the shutters we sell are US made, finished in our own shop here in [redacted] When you order custom product that comes from overseas, there is always the chance for delays, on any product So I understand his frustration about the time it's taking, I'm a consumer too The first delay was due to the port strikes probably held up the order a good or weeks The re-order of two shutters were shipped (custom product from [redacted] takes about weeks to get here Nothing I can do to move the boat faster.) Unfortunately, the manufacturer sent the remake to another plant where the die-lots were noticeably different Another delay, again, unfortunately, out of our handsSince then, as explained to [redacted] , we sent our installers to his home to pick up a sample of the color of his current shutters so that the manufacturer could make sure they are redone and matched to the correct die-lot colors We've been told by the manufacturer that we're about two weeks away from getting the shutters, and that has also been communicated to [redacted] As for any of the other issues, I've talked to my installers about cleaning up after themselves They always do They also caulk the sides of the shutters between the shutter frame and the drywall Some companies don't do that at all It is industry standard practice to caulk the sides but not the top or bottom that you can't even see unless there has been poorly done drywall where significant light leak occurs If he insists on us caulking even where you can't see the edge, like the top and underneath the shutter, I will have my installer do so on the install coming upThese delays would have been no different had he ordered [redacted] built shutters from anywhere else at the time he did This is why I am considering not selling cheap imported shutters any longer They are nowhere near the quality of our own [redacted] shutters which we frame and finish ourselves locally There are too many variables that are out of our hands Our ratings on [redacted] which is customer surveys from our installed [redacted] shutters that customers do upon receiving their registered warranty, has us at something like, 99% completely satisfied, and 98% would recommend Arizona Blinds to their friends and neighbors [redacted] PresidentArizona Blinds, Shutters & Drapery [redacted] [redacted]